It is pretty intuitive and user-friendly and there is ample support if issues arise. I use it mainly as a tele-health platform and to be able to bill my self-pay services. Even though I'm not using every bell and whistle that it offers it is still cost-effective for me and meeting my business where it's at, as I'm a one-woman show! Review collected by and hosted on G2.com.

It took me some extra effort to navigate the process of billing utilizing Stripe, to get it all set up but that would have been true with any platform. Review collected by and hosted on G2.com.

What I like best about Zanda is that it is completely customizable to fit exactly how I practice. I also really like that my clients can both fill out forms and schedule online. Zanda offers great support and so many great features while still remaining very affordable. Review collected by and hosted on G2.com.

There are so many customizable features that initially I felt a little overwhelmed about how to get started. But the great support provided by Zanda quickly got me up and running and managing my business better than ever. Very quickly, Zanda became very easy to use and essential to my day to day operations. Review collected by and hosted on G2.com.

I love the text communication feature of Zanda, which provides an interface that's much easier than other software and allows seamless continuation of conversations after a psychologist has already interacted with a client. I appreciate Zanda for being very user-friendly and intuitive, where I can find settings where I would expect them to be, unlike other software that might place them in strange locations. The ability to autofill fields in GP letters is another feature I love, making it extremely easy to just fill out a template and then send it. Additionally, tracking calendar year sessions for Medicare compliance is particularly valuable, offering an efficient way to manage such important tasks. The software also manages client bookings effectively through a clear visual calendar, with functionalities to set certain days specifically for telehealth or face-to-face appointments at various locations. The automatic sending of appropriate reminders for the right locations and the ease of managing appointment changes through text communication are aspects that make the booking process very streamlined. I find the initial setup of Zanda extremely easy as all the settings are easy to locate and modify. Review collected by and hosted on G2.com.

I find the referral management process in Zanda to be more complicated than necessary. Simplifying the process of storing referrals in the same place as the client's file, and tracking calendar year sessions and referral sessions automatically, would greatly enhance the workflow. Having to add a session pack to track these automatically feels like an unnecessary step. Additionally, I would prefer to have direct access to a client's email communication page through a simple click on the email in their profile pop-up. This would make managing communications more efficient. Furthermore, when entering details for a new referrer, I wish there were more comprehensive fields available upfront, such as work phone, fax, and address, so that all necessary information could be entered in one step without needing to revisit the entry. Review collected by and hosted on G2.com.

I love Zanda's user-friendly interface, which makes it considerably simpler to use than some of its competitors. The text conversation view stands out as it enables me to see back-and-forth communications, facilitating quick and efficient client interaction. Sending GP letters is incredibly intuitive; I appreciate the ease of generating letters swiftly using saved templates and populating them with client appointment details. I find the ability to include dynamic content, such as appointment dates, in intake form emails particularly valuable, as it allows us to send comprehensive emails without manual data entry. This feature is unique and enhances our workflow efficiency. Additionally, the initial setup of Zanda is straightforward, with helpful support pages contributing to a seamless onboarding process. Review collected by and hosted on G2.com.

I find the referral adding process in Zanda cumbersome because I have to set up session packs manually, which adds an unnecessary step to the process. This step is helpful for tracking calendar year limits, but having everything — like the referral, the referral file, and tracking — integrated in one place would be more efficient. It would also be better if referrals could automatically set up the relevant session pack, streamlining the workflow and saving time. Review collected by and hosted on G2.com.

I really appreciate how Zanda (formerly Power Diary) lays everything out clearly, which allows me to see all the necessary information at a glance without having to delve deep into the backend. This clear visibility is a significant advantage because it helps me manage appointments efficiently, check payment statuses, and see Medicare rebate eligibility, all in one place. It's all available on a single page, making navigation easy and intuitive. Furthermore, I found the initial setup to be exceptionally straightforward. Everything was easy to set up, organize, and get ready, which makes starting off with Zanda hassle-free. Review collected by and hosted on G2.com.

I wish that when I click on the Medicare button or the invoice button, it would automatically open in a separate window rather than overriding the current window. However, it's a minor issue since there's a workaround for it. Review collected by and hosted on G2.com.

I really appreciate how Zanda (formerly Power Diary) provides a comprehensive solution for managing a psychology practice efficiently. The clear and user-friendly layout of the client's profile menus, including profile, appointments, and billing details, makes navigation intuitive and simplifies our workflow. The software's capability to seamlessly integrate with other tools such as Stripe, Xero, and GoFax enhances its functionality significantly. This integration allows us to process payments directly within Zanda, reducing the hassle of switching between different platforms. The Stripe integration, in particular, is very beneficial as it streamlines our payment processing. Additionally, the ability to directly export income and invoices to Xero from Zanda is a huge time-saver and facilitates smooth financial operations. The setup process was also impressive, as the setup wizard was incredibly helpful, simplifying the initial configuration and making the client import/export feature an invaluable asset for a hassle-free data transfer. The ease of tracking client session counts on referrals in Zanda, in contrast to my previous experience with Halaxy, is another aspect I appreciate, as it helps us keep organized and efficient. Review collected by and hosted on G2.com.

I find it inconvenient that I cannot refund a client payment directly in Zanda (formerly Power Diary) when it was taken via Stripe. Instead, I must log into Stripe separately to issue refunds. If we can take payments via Stripe in Zanda, it would be immensely beneficial to also refund them through the same platform, avoiding the need to switch to Stripe directly. Additionally, I wish there was an improvement in handling referrer information. When we save a referrer's contact details, the clinic's contact information should automatically appear for all practitioners associated with that clinic. For instance, if one patient is referred by a doctor at a clinic, the clinic’s contact details should seamlessly apply to any other practitioner we add from that same clinic, without needing to manually add this information to each practitioner’s profile. Review collected by and hosted on G2.com.

I really appreciate Zanda (formerly Power Diary) for its exceptional functionality and remarkable reliability, which are crucial for running my counseling practice smoothly. One of the standout features is the comprehensive support offered by the team, which is of paramount importance to me. I always feel supported and can rely on receiving prompt responses whenever I encounter an issue, have a learning need, or face a challenging situation while using the system. Their customer support team is consistent in being readily available to assist and offer the guidance I need. Furthermore, Zanda effectively consolidates all practice management elements—scheduling, invoicing, video calling, client communication, and note storage—into one platform, which streamlines my operations. This amalgamation of core components significantly enhances our efficiency. Additionally, Zanda provides a practice manual feature that allows us to upload and access policies and procedures for our practitioners at any time, which is invaluable for maintaining consistent standards and accessibility. Overall, the company’s willingness to meet for video calls and answer questions enhances my experience and reassures me that all necessary support will be provided to help me use the system effectively. Review collected by and hosted on G2.com.

I think the application is quite complex to grasp initially, which can pose difficulties, especially for new therapists trying to get accustomed to it. There may be opportunities to improve the user interface to reduce complexity. Besides this, I really appreciate the recent update allowing practitioners to only see their own clients. I also believe there remains opportunities to enhance the overall user experience and functionality further, especially in building automations. Review collected by and hosted on G2.com.

I absolutely love Zanda for its user-friendly web design that makes navigating around the site easy to learn and very manageable. The web design significantly enhances my user experience by providing a straightforward and intuitive interface, reducing the learning curve and allowing for efficient operation. Additionally, one of the most valued features of Zanda is the ability to access medical notes, appointments, and the calendar anywhere with an internet connection, which provides remarkable flexibility and convenience compared to our previous software. The capability to access essential practice management tools remotely is a game-changer for our operations. Furthermore, I appreciate the dedicated support team; they were amazing during the initial setup process, which can sometimes be complicated. Their guidance and assistance made the transition much smoother, ensuring any challenges were promptly addressed. Overall, this software significantly optimizes our workflow, ensuring operations are seamless and highly effective. Review collected by and hosted on G2.com.

The process for Medicare Claim Report is not well instructed on the main website, but I figured it out through time. Review collected by and hosted on G2.com.

Very intuitive and easy to use. Excellent support Review collected by and hosted on G2.com.

Very difficult to say a negative. Would be good if the packages invoices were divided up for the actual session Review collected by and hosted on G2.com.

I really appreciate the ability to customize each practitioner's profile on Zanda, which allows for different levels of access needed for various practitioners, enhancing our operational flexibility. The platform is notably easy to use, which simplifies our daily tasks and reduces training time for new staff. I am fond of the platform’s layout, which is well-organized and visually appealing, making navigation intuitive. Another great feature is the AI chatbot, which is incredibly helpful as it allows practitioners to quickly get answers to their questions without having to consult the head of administration, thus improving workflow efficiency. Review collected by and hosted on G2.com.

I dislike the lack of functionality for configuring room bookings in Zanda (formerly Power Diary). Currently, rooms can only be added as resources, which has led to several issues. I am unable to select a room or book it out for the day, which is a significant limitation. Review collected by and hosted on G2.com.