--- title: Yuma AI Reviews meta_title: 'Yuma AI Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how Yuma AI works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 19 scale: '5' date_modified: '2026-08-07' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Yuma AI Reviews **Vendor:** Yuma AI **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 19 ## About Yuma AI Yuma AI automates e-commerce customer support end to end. The platform resolves tickets autonomously across chat, email, and social, handling 100+ CX use cases from order tracking to returns to complex pre-sale inquiries. It plugs directly into the helpdesks e-commerce teams already use: Zendesk, Gorgias, Kustomer, Front, Gladly, and Re:amaze. Every plan includes unlimited AI Agents and SOPs, omnichannel and multilingual support, and 24/7 premium support via Slack. Pricing is based on fully automated resolutions only. Results come fast. Customers typically reach 60-80% automation and 25-40% cost savings within 90 days. Our customers run at 91% accuracy on WISMO with 87% faster responses. EvryJewels automates 89% of tickets and cut costs by 63%. The platform has processed over 5 million automated tickets. ## Yuma AI Pros & Cons **What users like:** - Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements. (7 reviews) - Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience. (7 reviews) - Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly. (6 reviews) - Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues. (6 reviews) - Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support. (5 reviews) - Response Time (5 reviews) - Ease of Use (4 reviews) - Efficiency (4 reviews) - Messaging Automation (4 reviews) - Easy Integrations (3 reviews) **What users dislike:** - Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses. (3 reviews) - Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities. (1 reviews) - Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system. (1 reviews) - Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort. (1 reviews) - Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage. (1 reviews) - Inaccurate Data (1 reviews) - Users face **integration issues** with Yuma AI, desiring better consolidation of data within their help desk tool. (1 reviews) - Learning Curve (1 reviews) - Limited AI (1 reviews) - Not Intuitive (1 reviews) - [View Yuma AI pricing details and edition comparison](https://www.g2.com/products/yuma-ai/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+13%3A09%3A36+-0500&secure%5Bsession_id%5D=5cf52c96-bee8-420e-9dcd-33dfadd02001&secure%5Btoken%5D=3bdab76d66af5d67dde703fd208e6cc9958ea0336ca4e48c3f563455f5480d7e&format=llm_user) ## Yuma AI Integrations - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Re:amaze](https://www.g2.com/products/re-amaze/reviews) - [Recharge Subscriptions](https://www.g2.com/products/recharge-subscriptions/reviews) - [Salesforce Services By Bluedesk CRM](https://www.g2.com/products/salesforce-services-by-bluedesk-crm/reviews) - [ShipBob](https://www.g2.com/products/shipbob/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Yotpo](https://www.g2.com/products/yotpo/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Yuma AI Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Dashboard** - Dashboard **Speech Recognition** - Speech Recognition **Compliance Management** - Compliance Management **Autonomous Task Execution** - Autonomous Task Execution **Sentiment Analysis** - Sentiment Analysis **Data Security** - Data Security **Third-Party Integration** - Third-Party Integration **Human-in-the-loop (HITL)** - Human-in-the-loop (HITL) **Agentic Task Execution** - Agentic Task Execution **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Performance Metrics** - Performance Metrics **Interaction Tracking** - Interaction Tracking **Knowledge Base Management** - Knowledge Base Management **CRM Integration** - CRM Integration **Inquiry Routing** - Inquiry Routing **Contextual Guidance** - Contextual Guidance **Communications Management** - Communications Management **Proactive Chat** - Proactive Chat **Ticket Management** - Ticket Management **Customer Support** - Text - Knowledge Base - Knowledge Base Management **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Yuma AI Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,732 reviews) - [Gorgias](https://www.g2.com/products/gorgias/reviews) - 4.6/5.0 (553 reviews)