--- title: Yuma AI Reviews meta\_title: 'Yuma AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how Yuma AI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 19 scale: '5' date\_modified: '2026-08-07' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Yuma AI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements. [(7 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386374&qs=pros-and-cons#reviews) Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience. [(7 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386658&qs=pros-and-cons#reviews) Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly. [(6 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386189&qs=pros-and-cons#reviews) Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues. [(6 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386685&qs=pros-and-cons#reviews) Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support. [(5 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386262&qs=pros-and-cons#reviews) Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses. [(3 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386454&qs=pros-and-cons#reviews) Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities. [(1 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386726&qs=pros-and-cons#reviews) Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system. [(1 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386321&qs=pros-and-cons#reviews) Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort. [(1 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386314&qs=pros-and-cons#reviews) Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage. [(1 mentions)](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386578&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Yuma AI ##### 1. Automation Users praise Yuma AI for its **automation capabilities** , transforming customer service with efficiency and quality improvements. [ See 7 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386374&qs=pros-and-cons#reviews) See Related User Reviews RM Romane M. Mid-Market (51-1000 emp.) 5.0/5 "Yuma has changed our service considerably!" What do you like about Yuma AI? Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has ma ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful tool to automatize fully a lot of customer requests" What do you like about Yuma AI? As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (bet ##### 2. Customer Satisfaction Users are impressed with Yuma AI's **exceptional customer service** , noting quick responses and effective support that enhances their experience. [ See 7 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386658&qs=pros-and-cons#reviews) See Related User Reviews RM Romane M. Mid-Market (51-1000 emp.) 5.0/5 "Yuma has changed our service considerably!" What do you like about Yuma AI? Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has ma ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Game-Changer for Customer Support" What do you like about Yuma AI? Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full auto ##### 3. Artificial Intelligence Users rave about the **exceptional support and capabilities** of Yuma AI, transforming their customer service experience significantly. [ See 6 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386189&qs=pros-and-cons#reviews) See Related User Reviews RM Romane M. Mid-Market (51-1000 emp.) 5.0/5 "Yuma has changed our service considerably!" What do you like about Yuma AI? Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has ma ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful tool to automatize fully a lot of customer requests" What do you like about Yuma AI? As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (bet ##### 4. Customer Support Users value Yuma AI's **excellent customer support** , ensuring rapid responses and effective resolutions to complex issues. [ See 6 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386685&qs=pros-and-cons#reviews) See Related User Reviews RM Romane M. Mid-Market (51-1000 emp.) 5.0/5 "Yuma has changed our service considerably!" What do you like about Yuma AI? Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has ma ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Game-Changer for Customer Support" What do you like about Yuma AI? Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full auto ##### 5. Customer Engagement Users highlight Yuma AI's **exceptional customer engagement** , improving efficiency and satisfaction through seamless integration and support. [ See 5 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386262&qs=pros-and-cons#reviews) See Related User Reviews RM Romane M. Mid-Market (51-1000 emp.) 5.0/5 "Yuma has changed our service considerably!" What do you like about Yuma AI? Yuma has transformed our customer support at Cabaïa. Managing high volumes of inquiries across multiple channels was a challenge, but Yuma’s AI has ma ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Game-Changer for Customer Support" What do you like about Yuma AI? Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full auto ### 5 Cons or Disadvantages of Yuma AI ##### 1. Inadequate AI Features Users encounter **inadequate AI features** with occasional inaccuracies and the need for manual review before finalizing responses. [ See 3 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386454&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Game-Changer for Customer Support" What do you dislike about Yuma AI? While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucin ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful tool to automatize fully a lot of customer requests" What do you dislike about Yuma AI? In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend ##### 2. Complexity Users find the **initial complexity** of setting up Yuma AI frustrating before discovering its powerful capabilities. [ See 1 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386726&qs=pros-and-cons#reviews) See Related User Reviews ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful tool to automatize fully a lot of customer requests" What do you dislike about Yuma AI? In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend ##### 3. Data Management Users express a desire for better **data consolidation** within Yuma AI, preferring integration with their help desk system. [ See 1 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386321&qs=pros-and-cons#reviews) See Related User Reviews ![Gabe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe W.") GW Gabe W. Small-Business (50 or fewer emp.) 5.0/5 "Phenomenal Product and Support Team" What do you dislike about Yuma AI? Yuma has a "Conversations" view, in which you can see all of your tickets and dig into how AI engaged, which is about as helpful as it could be. Howev ##### 4. Difficult Setup Users find the **difficult setup** of Yuma AI frustrating initially, though it becomes powerful with time and effort. [ See 1 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386314&qs=pros-and-cons#reviews) See Related User Reviews ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Small-Business (50 or fewer emp.) 5.0/5 "Very powerful tool to automatize fully a lot of customer requests" What do you dislike about Yuma AI? In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend ##### 5. Inaccuracy Users face occasional **inaccuracies** with Yuma AI, experiencing hallucinations and incorrect statements during usage. [ See 1 mentions ](https://www.g2.com/products/yuma-ai/reviews?filters%5Bsentiment_snippet%5D=1386578&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 5.0/5 "A Game-Changer for Customer Support" What do you dislike about Yuma AI? While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucin ![Noelia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Noelia F.") NF Noelia F. Técnico Customer Service (B2C) Small-Business (50 or fewer emp.) 5/15/2026 "Customizable Automation with Outstanding Support" 5/5 What do you like best about Yuma AI? I use Yuma AI to automate our customer support processes, which helps us keep a fast response time while managing a high volume of requests. It is especially useful for refund-related cases that can be repetitive and time-consuming. I really appreciate how customizable the platform is. It allows us to configure very specific flows, adapt the tone of voice, and define agent behavior to align with our brand, making the customer experience feel natural and personalized. The human support behind Yuma AI is invaluable. The team has been really helpful, responsive, and easy to work with whenever we've needed to adjust processes, improve flows, or understand how to get better results. This combination of a powerful AI tool supported by a human team is what I appreciate the most. The initial setup was very easy, and it allows us to automate support without losing control over the customer experience. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? Honestly, only the connection to certain platforms. Yuma does not currently work with Odoo in our setup, and that is a big limitation since part of our internal workflow depends on Odoo. This is Odoo's fault to be honest. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? Yuma AI automates our customer support processes, reducing response time even with high request volumes and during busy periods. It handles repetitive refund-related cases, cutting down manual workloads. We can customize flows to align with our brand and receive real feedback, enhancing the customer experience. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12817737/official_response/edit) Thank you so much for the kind words, Noelia. It means a lot to hear that the combination of customization and human support is what stands out. That balance is something we work hard to get right, so reviews like this really make our day. On Odoo, we hear you. It's on our radar, and we'll keep you posted as connector coverage expands. In the meantime, thanks for sticking with us, and please keep the feedback coming. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Océane T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Océane T.") OT Océane T. Mid-Market (51-1000 emp.) 3/20/2026 "Empowers Automation with Ease, Needs Logic Tweaks" 5/5 What do you like best about Yuma AI? I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? The way it completes ticket fields can lack logic sometimes. I would like to see better delegation flow between auto pilots and have a kind of mini manager auto pilot that can assign specific tickets to a specific agent, delete specific tags, and understand the current backlog of the agent. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? Yuma AI handles 30% of our tickets, managing delivery follow-ups, discount code questions, and product info. I can easily set up new processes without always needing support. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12515284/official_response/edit) Really appreciate the detailed feedback, Océane! Glad the autopilot setup feels intuitive and that you're seeing solid results. On the ticket field logic and delegation between autopilots, that's valuable input. We're actively working on smarter routing and autopilot coordination, so stay tuned. Thanks for being a great partner! Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/19/2026 "A game changer to scale e-commerce without the customer service bottleneck" 4.5/5 What do you like best about Yuma AI? The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? The pricing model is rather strict. You need a significant volume of tickets to make it truly cost-effective, or at least be in a strong growth trajectory so that it becomes profitable over time. As a result and for this moment, it's not the most suitable solution if you're just starting out or handling low volumes. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? Yuma allows us to truly scale our revenue across multiple markets, websites, and projects without worrying about hiring a large customer support team. If you achieve 50% full automation at a given volume, you'll still maintain that 50% rate even if your volume grows tenfold. That's a game changer for e-commerce growth, because customer service is one of the biggest bottlenecks in this type of business. It removes that constraint entirely. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12510925/official_response/edit) Thanks for the thorough review! Nour will be glad to hear the shoutout, and it's great that the automation rates are hitting those levels across your markets. The scalability point you made about maintaining automation rates as volume grows is exactly what we're building for. On pricing, that's fair feedback. We're always looking at how to make the model work for businesses at different stages. Thanks for being a great partner and for the detailed perspective! Current UserValidated ReviewerSource: G2 invite ![Alexandre G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexandre G.") AG Alexandre G. Co-fondateur & DG Small-Business (50 or fewer emp.) 5/7/2026 "An Incredible Asset for Customer Service" 5/5 What do you like best about Yuma AI? I love the quality of the responses given to my clients and the management interface of Yuma AI. The platform is easy to use, and our account manager is available to assist us with onboarding and setup. Additionally, the team that supports us is highly appreciated. The initial installation went very well with easy explanations. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? No negative feedback for the moment Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? I use Yuma AI to improve customer service and optimize my product pages. It facilitates my team's work with faster responses for my customers. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12776037/official_response/edit) We're delighted to hear that Yuma AI has been an incredible asset for your customer service. It's great to know that it has helped optimize your product pages and improve your team's efficiency. We appreciate your feedback and look forward to continuing to support your business. Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Clara S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clara S.") CS Clara S. 3/19/2026 "Efficient Customer Service Automation with Minor Hiccups" 5/5 What do you like best about Yuma AI? I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? The follow ups when a customer stopped replying, and some glitches on some answers. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? I use Yuma AI to handle first responses, repetitive answers and processes, saving us time on tedious tasks. It provides fast, personalized responses, adapts to customer messages, locates orders, and accesses product info quickly and correctly. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12513035/official_response/edit) Thanks for the review, Clara! Great to hear Yuma is saving your team time. On the follow-up timing and answers, that's useful feedback. We're continuously tuning both, so if you run into specific cases, don't hesitate to tell our team so we can improve faster. Appreciate it! Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 5/16/2026 "Simple Setup, Fast Results, and a Clear Dashboard" 5/5 What do you like best about Yuma AI? Yuma is simple to set up, and from the get-go we could see results. Their dashboard makes it easy for us to see the value it brings. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? I'd like Yuma to be a full platform and ditch our ticket system Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? We significantly improved our customer support response time. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12823517/official_response/edit) Thanks so much for the review! Simple setup and fast time-to-value - so it's great to hear that landed for you. On wanting Yuma to replace your ticket system entirely, that's a really interesting signal and not the first time we've heard it. Appreciate you sharing it. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") AC Verified User in Consumer Services Mid-Market (51-1000 emp.) 3/23/2026 "Helpful, Responsive Team with Excellent Automation Results" 5/5 What do you like best about Yuma AI? A very helpful, responsive team. The automations we worked on turned out really well, and the overall experience was smooth and easy. Implementation and Usecase addition is very simple. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? Mistakes were made, but they were fixed pretty quickly. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? High quality support automation Review collected by and hosted on G2.com. Show More Response from Urska Blagojevic of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-12517045/official_response/edit) This is great to hear, thank you! We put a lot into making implementation painless, so it's good to know that came through. On the mistakes front, speed of resolution is something we take seriously, glad that showed. Excited to keep pushing your automation rates higher. Validated ReviewerSource: Organic ![Gabe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabe W.") GW Gabe W. CX Manager Small-Business (50 or fewer emp.) 8/29/2024 "Phenomenal Product and Support Team" 5/5 What do you like best about Yuma AI? After testing multiple AI support tools, it’s clear that Yuma is best in class. We’ve been able to automate the majority of our inbound volume through Yuma and have been consistently impressed by the wide range of topics it can handle and its carefulness in not stepping outside its bounds. Whenever we've had questions, their team has provided fast, effective solutions. I love working with this team and I deeply trust their product. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? Yuma has a "Conversations" view, in which you can see all of your tickets and dig into how AI engaged, which is about as helpful as it could be. However, I do wish more of this data lived directly in our help desk (Gorgias) to keep information more consolidated. This, of course, wouldn't be possible unless Yuma was native to a specific help desk. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? Yuma has automated the majority of our tickets, resulting in massive cost savings. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-10066551/official_response/edit) Thanks Gabe, this means a lot. Hearing that Yuma stood out after head-to-head testing, and that the carefulness of the AI is landing the way we intended, is great to hear. Current UserValidated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") EL Verified User in Luxury Goods & Jewelry Small-Business (50 or fewer emp.) 9/11/2024 "A Game-Changer for Customer Support" 5/5 What do you like best about Yuma AI? Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full automation and the AI is responding to approximately 75% of our tickets. What sets Yuma apart is its exceptional ease of use and seamless integration. Getting started was a breeze during the busy Holiday season, and the platform's intuitive interface allowed our team to quickly adapt. The ongoing support from the Yuma team has been instrumental in ensuring a smooth transition and providing timely updates. Integration with our existing systems has been a seamless process. They support a wide range of partners, making it easy to connect with our existing tools and workflows. This compatibility has significantly reduced the time and effort required for data transfer and synchronization. The positive impact of Yuma on our response times and customer satisfaction scores has been undeniable. The AI's ability to handle a significant volume of inquiries efficiently and accurately has allowed our human agents to focus on more complex issues, resulting in improved overall customer service. In conclusion, Yuma AI has proven to be a reliable and effective partner in managing our customer support. Its ease of implementation, integration capabilities, and ongoing support have made it a valuable addition to our operations. We highly recommend them to any businesses seeking to improve their customer service efficiency and satisfaction. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucinations or make incorrect statements. However, it’s important to note that the Yuma support team is consistently responsive and quick to address these issues, ensuring that the AI's performance remains high. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? We've achieved nearly 40% full automation. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-10237302/official_response/edit) We're delighted to hear that Yuma AI has been a valuable asset in managing your customer support and has significantly reduced the time and effort required for data transfer and synchronization. We appreciate your feedback on the occasional limitations of generative AI tools, and we're committed to addressing any issues promptly to maintain high performance. Thank you for choosing Yuma AI, and we look forward to continuing to support your business. Current UserValidated ReviewerSource: Organic ![Martin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Martin T.") MT Martin T. Co-Founder - CMO Small-Business (50 or fewer emp.) 9/9/2024 "Very powerful tool to automatize fully a lot of customer requests" 5/5 What do you like best about Yuma AI? As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (between 10 000 and 15 000 requests per month) and always higher customer service costs resulting from this growth. We work already with Yuma since one year, at their very beginning, and we were among their first clients. We have seen the product and the team evolve very positively over time, with an always increasing focus on quality and reliability. Now, after working and spending quite some time setting up everything, we have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time (since we set up Yuma to reply to our customers almost instantly, in 5 min time, and with the same tone of voice that our customer agents usually use to reply, in order to keep the feeling of a human touch). Companies telling you that automating customer service with AI in one or a few hours are just trying to sell you something but the reality is you need to spend some time building and improving quality AI agents, but once they are live and operating on 100% of your tickets, this is extremely efficient. I would say that the ROI of Yuma is about 4x to 6x. Yuma's team is also super reactive and their account managers and tech teams have been able to help us improve a lot our automation rates, solving issues, improving our AI agents and autopilot agents, and building more integrations for us, such a modifying subscription parameters for customers, etc... Would definitely recommend to any company that's looking to seriously level up their game and customer experience. Review collected by and hosted on G2.com. What do you dislike about Yuma AI? In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend the proper time, this is very, very powerful. Review collected by and hosted on G2.com. What problems is Yuma AI solving and how is that benefiting you? Cancelling subscriptions, giving detailed info to our customers about our products, replying to customer feedbacks in a personalized way, modifying adresses, asking customers for reasons for a return... Yuma can be used for almost any topic. Review collected by and hosted on G2.com. Show More Response from Rafid Imran of Yuma AI [Editedit](https://www.g2.com/survey_responses/yuma-ai-review-10224437/official_response/edit) Martin, thank you for taking the time to write such a detailed review. Being one of our earliest customers and still seeing the relationship grow alongside your brand means a lot to us. Your point about AI automation taking real setup time is something we wish more buyers heard upfront. The teams who invest in building quality agents are the ones who see the kind of ROI you're describing, and we appreciate you saying it plainly. We'll keep pushing on automation rates, integrations, and everything else our team has been working on with you. 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