I use Yuma AI to automate our customer support processes, which helps us keep a fast response time while managing a high volume of requests. It is especially useful for refund-related cases that can be repetitive and time-consuming. I really appreciate how customizable the platform is. It allows us to configure very specific flows, adapt the tone of voice, and define agent behavior to align with our brand, making the customer experience feel natural and personalized. The human support behind Yuma AI is invaluable. The team has been really helpful, responsive, and easy to work with whenever we've needed to adjust processes, improve flows, or understand how to get better results. This combination of a powerful AI tool supported by a human team is what I appreciate the most. The initial setup was very easy, and it allows us to automate support without losing control over the customer experience. Review collected by and hosted on G2.com.

Honestly, only the connection to certain platforms. Yuma does not currently work with Odoo in our setup, and that is a big limitation since part of our internal workflow depends on Odoo. This is Odoo's fault to be honest. Review collected by and hosted on G2.com.

I really appreciate Yuma AI for its ability to completely handle 30% of our tickets, especially when it comes to delivery follow-up, discount code questions, and product information. I like the interactive way of creating and improving AI autopilots, which makes it easy for me to set up the AI agent to learn new processes and knowledge without always needing to contact Yuma support. The initial setup was very easy, and these features help streamline our automation tasks significantly. Review collected by and hosted on G2.com.

The way it completes ticket fields can lack logic sometimes. I would like to see better delegation flow between auto pilots and have a kind of mini manager auto pilot that can assign specific tickets to a specific agent, delete specific tags, and understand the current backlog of the agent. Review collected by and hosted on G2.com.

The support team is outstanding — very responsive and always attentive to our needs. Special shoutout to Nour, who is always going above and beyond to make sure everything runs smoothly. They genuinely take our recommendations into account and implement them. They have a real continuous improvement mindset, which is highly appreciated. In terms of performance, with proper setup and time investment, you can realistically aim for 50% full automation and 60-70% partial automation, with a very solid quality level. On top of email responses, Yuma also handles ancillary tasks like retrieving data from external documents (Google Sheets, etc.) and modifying orders, which adds a lot of value. Review collected by and hosted on G2.com.

The pricing model is rather strict. You need a significant volume of tickets to make it truly cost-effective, or at least be in a strong growth trajectory so that it becomes profitable over time. As a result and for this moment, it's not the most suitable solution if you're just starting out or handling low volumes. Review collected by and hosted on G2.com.

I love the quality of the responses given to my clients and the management interface of Yuma AI. The platform is easy to use, and our account manager is available to assist us with onboarding and setup. Additionally, the team that supports us is highly appreciated. The initial installation went very well with easy explanations. Review collected by and hosted on G2.com.

No negative feedback for the moment Review collected by and hosted on G2.com.

I like Yuma AI because it offers fast and personalized responses, which adapt to each customer's message. It efficiently handles locating orders within our platform and accessing product information. This significantly saves us a lot of time on tedious and repetitive processes, and long responses regarding detailed product information. Yuma AI performs these tasks quickly and correctly. Review collected by and hosted on G2.com.

The follow ups when a customer stopped replying, and some glitches on some answers. Review collected by and hosted on G2.com.

Yuma is simple to set up, and from the get-go we could see results. Their dashboard makes it easy for us to see the value it brings. Review collected by and hosted on G2.com.

I'd like Yuma to be a full platform and ditch our ticket system Review collected by and hosted on G2.com.

A very helpful, responsive team. The automations we worked on turned out really well, and the overall experience was smooth and easy. Implementation and Usecase addition is very simple. Review collected by and hosted on G2.com.

Mistakes were made, but they were fixed pretty quickly. Review collected by and hosted on G2.com.

After testing multiple AI support tools, it’s clear that Yuma is best in class. We’ve been able to automate the majority of our inbound volume through Yuma and have been consistently impressed by the wide range of topics it can handle and its carefulness in not stepping outside its bounds. Whenever we've had questions, their team has provided fast, effective solutions. I love working with this team and I deeply trust their product. Review collected by and hosted on G2.com.

Yuma has a "Conversations" view, in which you can see all of your tickets and dig into how AI engaged, which is about as helpful as it could be. However, I do wish more of this data lived directly in our help desk (Gorgias) to keep information more consolidated. This, of course, wouldn't be possible unless Yuma was native to a specific help desk. Review collected by and hosted on G2.com.

Yuma AI has been an invaluable asset to our customer support operations. Within just six months of implementation, we've achieved nearly 40% full automation and the AI is responding to approximately 75% of our tickets.

What sets Yuma apart is its exceptional ease of use and seamless integration. Getting started was a breeze during the busy Holiday season, and the platform's intuitive interface allowed our team to quickly adapt. The ongoing support from the Yuma team has been instrumental in ensuring a smooth transition and providing timely updates.

Integration with our existing systems has been a seamless process. They support a wide range of partners, making it easy to connect with our existing tools and workflows. This compatibility has significantly reduced the time and effort required for data transfer and synchronization.

The positive impact of Yuma on our response times and customer satisfaction scores has been undeniable. The AI's ability to handle a significant volume of inquiries efficiently and accurately has allowed our human agents to focus on more complex issues, resulting in improved overall customer service.

In conclusion, Yuma AI has proven to be a reliable and effective partner in managing our customer support. Its ease of implementation, integration capabilities, and ongoing support have made it a valuable addition to our operations. We highly recommend them to any businesses seeking to improve their customer service efficiency and satisfaction. Review collected by and hosted on G2.com.

While Yuma AI has been a valuable asset, like many generative AI tools, it's not without its limitations. Occasionally, the AI may experience hallucinations or make incorrect statements. However, it’s important to note that the Yuma support team is consistently responsive and quick to address these issues, ensuring that the AI's performance remains high. Review collected by and hosted on G2.com.

As founder of an 8 figures brand growing 200%+ per year, I was looking for a tool to help us cope with the increasing amount of customer requests (between 10 000 and 15 000 requests per month) and always higher customer service costs resulting from this growth.

We work already with Yuma since one year, at their very beginning, and we were among their first clients. We have seen the product and the team evolve very positively over time, with an always increasing focus on quality and reliability.

Now, after working and spending quite some time setting up everything, we have managed to automatize more than 50% of our customer requests, reducing as well by 50% our average response time (since we set up Yuma to reply to our customers almost instantly, in 5 min time, and with the same tone of voice that our customer agents usually use to reply, in order to keep the feeling of a human touch).

Companies telling you that automating customer service with AI in one or a few hours are just trying to sell you something but the reality is you need to spend some time building and improving quality AI agents, but once they are live and operating on 100% of your tickets, this is extremely efficient. I would say that the ROI of Yuma is about 4x to 6x.

Yuma's team is also super reactive and their account managers and tech teams have been able to help us improve a lot our automation rates, solving issues, improving our AI agents and autopilot agents, and building more integrations for us, such a modifying subscription parameters for customers, etc...

Would definitely recommend to any company that's looking to seriously level up their game and customer experience. Review collected by and hosted on G2.com.

In the beginning, it can be frustrating to set up AI agents, autopilot agents, understand how the platform works etc. But once you get to it and spend the proper time, this is very, very powerful. Review collected by and hosted on G2.com.