YouScan Reviews & Product Details

YouScan stands out not only for its powerful real-time monitoring and analysis technology but also for the speed with which it can be implemented in any organization. From the very beginning, the support team provides close and professional assistance, ensuring that every user can make the most of all the platform's features.

The personalized attention and dedication of the support team facilitate the integration of YouScan into daily processes, resolving doubts and adapting the tool to the specific needs of the business. Thanks to this support, it is possible to optimize the use of advanced features such as image recognition, automatic segmentation, and customizable reports, leading to more informed and agile decision-making. Review collected by and hosted on G2.com.

There isn't anything particularly bad about it Review collected by and hosted on G2.com.

We’ve used YouScan for a few years now to monitor online conversations around our client’s brand. It’s reliable and pretty flexible once you get the hang of it. The custom dashboards and tagging features are especially helpful for organizing and reporting insights. It also integrates well into our workflow and helps us stay on top of emerging trends and shifts in sentiment. Review collected by and hosted on G2.com.

There’s definitely a learning curve, especially with setting up queries and filtering the data effectively. Some of the features aren’t immediately intuitive, so onboarding new team members takes a bit of time. Review collected by and hosted on G2.com.

Youscan stands out as the most user-friendly platform available, and its filters make it possible to conduct more in-depth analysis. Review collected by and hosted on G2.com.

Technical support is no longer offered in Mexico or Guatemala. Review collected by and hosted on G2.com.

YouScan is an excellent tool for tracking brand mentions across social media and various platforms. I really appreciate how you can connect all relevant sources and monitor comments in one place. The automated sentiment and aspect tagging is a huge time-saver and gives a solid overview of brand health without manual effort. It's especially helpful when analyzing how product or policy changes impact customer perception.

The ability to set up custom rules and tags is powerful – I use it for tracking specific campaigns or product updates. The dashboards are customizable, and the comparison features allow for a clear side-by-side analysis.

Integration options with Slack, Telegram, Freshdesk and many other platforms are another big plus. We’ve connected YouScan with Slack, and we receive summaries or alerts for high-risk mentions, which helps us act fast when something important appears.

Customer support is outstanding – super fast replies, escalation when needed, and they are genuinely open to feedback. There’s also an extensive knowledge base with examples and tutorials.

Our account manager has been fantastic: she has walked us through the platform multiple times and ensured we felt confident using all features. Review collected by and hosted on G2.com.

There is nothing particular to dislike, there are few things I'd like to see improved.

There are some minor issues with the sentiment analysis – occasionally it misinterprets comments sentiment and requires manual adjustments where automation doesn’t get it right. Happens rarely, but it happens

Dashboard data sometimes isn’t refreshed properly; I have to reload the page to see updated numbers, which is a bit inconvenient.

Lastly, I would really love to see a native response feature. Right now, YouScan is amazing for monitoring, but it would be even better if we could reply directly to mentions from within the platform Review collected by and hosted on G2.com.

The tool is the only one on the market, at least in Brazil, that provides a social listening view of TikTok. Additionally, the volume of data collected, due to audio and image reading, as well as keywords, is much greater. The way they present collected data and the Coppilot also make a difference in reaching insights more quickly. Now I feel that I truly have a more real understanding of the internet. I also couldn't fail to mention the excellent service from the Customer Success Manager, Isabel Gregório, who understands the tool like no one else and provides solutions for all my challenges with clients. Review collected by and hosted on G2.com.

So far there is nothing I don't like, but one point that could help is having a tool that assists us in creating queries. Review collected by and hosted on G2.com.

We have been using YouScan for our research on consumer trends and we have liked the data collection it offers and its ability to filter them, analyze user sentiment, highlight topics, and visualize key insights, it has been of great value to our team. The interface is intuitive and allows optimizing the search for relevant information on social networks and other platforms.

Additionally, customer support has been excellent, they are always willing to help and resolve concerns. Highly recommended for a team that needs a social media monitoring and analysis solution. Review collected by and hosted on G2.com.

Although automatic sentiment analysis is quite accurate, in some cases it requires manual review to adjust certain interpretations. Also, occasionally, there are posts that do not perfectly match the search intent, although the margin of error is low and the available filters help optimize the results. Review collected by and hosted on G2.com.

YouScan combines an intuitive interface with a powerful set of features. It’s easy to use, offers excellent customer support, and continuously adds new capabilities that make social media monitoring more efficient and insightful. Review collected by and hosted on G2.com.

There’s nothing specific I dislike about YouScan itself. Some challenges come from external platforms like Facebook, which affect all similar tools in the market—not just this one Review collected by and hosted on G2.com.

YouScan is easy to use, it covers the largest number of channels among competitors and makes it convenient to track, navigate and filter mentions. Review collected by and hosted on G2.com.

The pricing is quite complex in terms of tiers compared to similar solutions. Make sure you choose the right one. Review collected by and hosted on G2.com.

Visual monitoring and the co-pilot insights are so helpful and cut down on time getting to insights and engagement opportunities! Customer support is fantastic, quick to respond and always helpful. Review collected by and hosted on G2.com.

Boolean search is a bit difficult to use if it isn't something you do everyday- often I spend a lot of time trying to ensure my topic is set up correctly to ensure I'm getting the cleanest data. Overall, the YouScan interface could be a bit more user friendly. Review collected by and hosted on G2.com.

YouScan is really simple to use: it is easy to create, adjust and customize topics for monitoring and dashboards. There is also an AI Copilot feature, plenty of visualizations, filters, automatic tags, which makes the monitoring and getting insights fast and simple. Speaking of integrations with other services, YouScan is well-integrated with Zendesk and Slack which enables the setup of notification alerts, receiving tickets, which eventually leads to improving time to market of reaction to company mentions, markets events, negative news etc. They even track some sources that are claimed as nontraceable in other monitoring services (like Telegram). The support team alongside account manager Oleksandr is responsive, attentive to any issues, always friendly and helpful. I can definitely recommend YouScan for brand and competitors monitoring. Review collected by and hosted on G2.com.

- Sometimes bugs in dashboards arise - it requires to re-load the page to display actual data; - Mentions in specific languages (Indonesian) occasionally do not appear in the feeds; Review collected by and hosted on G2.com.