Xurrent Features

As reported in 49 Xurrent reviews. Routes tickets automatically to the appropriate user.

Based on 47 Xurrent reviews. Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action. 50 reviewers of Xurrent have provided feedback on this feature.

Provides a forum for answers to common questions. This feature was mentioned in 48 Xurrent reviews.

Integrates knowledge base articles into a ticket. 48 reviewers of Xurrent have provided feedback on this feature.

Based on 47 Xurrent reviews. Displays important metrics relating to performance.

As reported in 49 Xurrent reviews. Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction. This feature was mentioned in 38 Xurrent reviews.

Enables access to service desk features via mobile device. This feature was mentioned in 44 Xurrent reviews.

Enables employees to view the status of their tickets. 48 reviewers of Xurrent have provided feedback on this feature.

As reported in 44 Xurrent reviews. Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 35 Xurrent reviews.

Facilitates communication between users and administrators. 28 reviewers of Xurrent have provided feedback on this feature.

Based on 28 Xurrent reviews. Allows end users to remotely access to company's IT database.

Based on 31 Xurrent reviews. Helps organizations establish, implement, and adhere to ITIL regulation.

Tracks IT assets and financial data. This feature was mentioned in 32 Xurrent reviews.

As reported in 34 Xurrent reviews. Integrates all IT service support functions for consistency and accuracy.

As reported in 25 Xurrent reviews. Allows the IT team to oversee all possible endpoints in a single source of reference.

Automates the updating of security measures on enterprise devices. 24 reviewers of Xurrent have provided feedback on this feature.

Utilizes data to proactively identify and prioritize IT issues. This feature was mentioned in 32 Xurrent reviews.

Creates new or streamlines existing workflows to better handle IT support tickets and service. 34 reviewers of Xurrent have provided feedback on this feature.

Tools to track and implement required IT changes in a system. This feature was mentioned in 41 Xurrent reviews.

Based on 40 Xurrent reviews. Tools to organize and manage all IT assets within an organization.

Based on 42 Xurrent reviews. A means to view and analyze a large amount of data in order to gain business insights.

Based on 42 Xurrent reviews. A place for users to submit tickets when they require IT help.

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur. 42 reviewers of Xurrent have provided feedback on this feature.

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met. This feature was mentioned in 42 Xurrent reviews.

Based on 42 Xurrent reviews. Provides a service desk for users to submit tickets for IT-related issues.

As reported in 33 Xurrent reviews. Tracks action-by-action asset performance with machine- or human-readable logs.

Creates alerts when tracked assets encounter errors or performance issues. 34 reviewers of Xurrent have provided feedback on this feature.

As reported in 41 Xurrent reviews. Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. 40 reviewers of Xurrent have provided feedback on this feature.

Provides administrative tools for routine maintenance, upkeep, and tracking. This feature was mentioned in 38 Xurrent reviews.

Based on 33 Xurrent reviews. Gives administrators control over user privileges and accessibility for IT assets.

As reported in 36 Xurrent reviews. Gives administrators control over hardware and software resource allocation and tracking.

Controls policies and configurations across business applications and hardware. This feature was mentioned in 32 Xurrent reviews.

Monitors systems constantly in real-time. This feature was mentioned in 36 Xurrent reviews.

Alerts users of incidents and issues as soon as they arise. This feature was mentioned in 37 Xurrent reviews.

Based on 40 Xurrent reviews. Generates accurate incident reports.

Utillizes AI to monitor and report on incidents in real-time.

Based on 42 Xurrent reviews. Assigns tickets to relevant team members.

Based on 39 Xurrent reviews. Cultivates a standardized workflow for enhanced organization.

Grants transparent overviews for the lifecycle of each incident. 40 reviewers of Xurrent have provided feedback on this feature.

As reported in 13 Xurrent reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 12 reviewers of Xurrent have provided feedback on this feature.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives