Xurrent Features

Based on 49 Xurrent reviews. Routes tickets automatically to the appropriate user.

As reported in 47 Xurrent reviews. Prioritizes tickets based on factors configured by the user.

Based on 50 Xurrent reviews. Notifies the IT team when a ticket needs action.

Based on 48 Xurrent reviews. Provides a forum for answers to common questions.

As reported in 48 Xurrent reviews. Integrates knowledge base articles into a ticket.

Based on 47 Xurrent reviews. Displays important metrics relating to performance.

Tracks time worked on a ticket. This feature was mentioned in 49 Xurrent reviews.

Provides surveys to measure employee satisfaction. 38 reviewers of Xurrent have provided feedback on this feature.

As reported in 44 Xurrent reviews. Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets. 48 reviewers of Xurrent have provided feedback on this feature.

Provides a directory of all users within an organization. This feature was mentioned in 44 Xurrent reviews.

Enables access to service desk features through multiple channels such as email, phone, or the portal. This feature was mentioned in 35 Xurrent reviews.

As reported in 27 Xurrent reviews. Facilitates communication between users and administrators.

As reported in 27 Xurrent reviews. Allows end users to remotely access to company's IT database.

As reported in 30 Xurrent reviews. Helps organizations establish, implement, and adhere to ITIL regulation.

As reported in 31 Xurrent reviews. Tracks IT assets and financial data.

As reported in 33 Xurrent reviews. Integrates all IT service support functions for consistency and accuracy.

Allows the IT team to oversee all possible endpoints in a single source of reference. This feature was mentioned in 24 Xurrent reviews.

Based on 23 Xurrent reviews. Automates the updating of security measures on enterprise devices.

As reported in 31 Xurrent reviews. Utilizes data to proactively identify and prioritize IT issues.

Creates new or streamlines existing workflows to better handle IT support tickets and service. 33 reviewers of Xurrent have provided feedback on this feature.

Tools to track and implement required IT changes in a system. 41 reviewers of Xurrent have provided feedback on this feature.

Based on 40 Xurrent reviews. Tools to organize and manage all IT assets within an organization.

Based on 42 Xurrent reviews. A means to view and analyze a large amount of data in order to gain business insights.

As reported in 42 Xurrent reviews. A place for users to submit tickets when they require IT help.

Based on 42 Xurrent reviews. Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

As reported in 42 Xurrent reviews. The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

Based on 42 Xurrent reviews. Provides a service desk for users to submit tickets for IT-related issues.

Based on 33 Xurrent reviews. Tracks action-by-action asset performance with machine- or human-readable logs.

Based on 34 Xurrent reviews. Creates alerts when tracked assets encounter errors or performance issues.

As reported in 41 Xurrent reviews. Automates repetitive tasks associated with IT service operations and maintenance.

Provides graphics, dashboards, and general reporting around IT service, assets, and incidents. 40 reviewers of Xurrent have provided feedback on this feature.

Provides administrative tools for routine maintenance, upkeep, and tracking. 38 reviewers of Xurrent have provided feedback on this feature.

Gives administrators control over user privileges and accessibility for IT assets. This feature was mentioned in 33 Xurrent reviews.

Gives administrators control over hardware and software resource allocation and tracking. This feature was mentioned in 36 Xurrent reviews.

Controls policies and configurations across business applications and hardware. This feature was mentioned in 32 Xurrent reviews.

Based on 36 Xurrent reviews. Monitors systems constantly in real-time.

Alerts users of incidents and issues as soon as they arise. 37 reviewers of Xurrent have provided feedback on this feature.

Generates accurate incident reports. 40 reviewers of Xurrent have provided feedback on this feature.

Utillizes AI to monitor and report on incidents in real-time.

Assigns tickets to relevant team members. 42 reviewers of Xurrent have provided feedback on this feature.

Based on 39 Xurrent reviews. Cultivates a standardized workflow for enhanced organization.

Based on 40 Xurrent reviews. Grants transparent overviews for the lifecycle of each incident.

As reported in 13 Xurrent reviews. Allows users to generate text based on a text prompt.

Based on 12 Xurrent reviews. Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives