Link copied to clipboard # ServiceNow IT Service Management vs Xurrent ITSM Comparison - What are their main differences? Share [ Export ](/compare/servicenow-it-service-management/xurrent-itsm/export.csv) ServiceNow IT Service...Xurrent ITSM[+ Add Product](#) Pricing **ServiceNow IT Service Management** No pricing available **Xurrent ITSM** Free Trial No pricing available **Pricing Insights** from reviews Time to Implement **ServiceNow IT Service Management** 5 months Based on 20 responses **Xurrent ITSM** 4 monthsFaster Based on 12 responses Return on Investment **ServiceNow IT Service Management** 13 months9 months sooner Based on 18 responses **Xurrent ITSM** 22 months Based on 9 responses Perceived Cost **ServiceNow IT Service Management** $$$$$ **Xurrent ITSM** $$$$$ Average Discount **ServiceNow IT Service Management** 15%4% more **Xurrent ITSM** 11% ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") ![Xurrent ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/81eca4baa2febb58cb6413962298bdf4/xurrent-itsm.svg "Xurrent ITSM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **ServiceNow IT Service Management** [ Ease of Use (168) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1546751&qs=pros-and-cons#reviews)[ Incident Management (112) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1549440&qs=pros-and-cons#reviews)[ Learning Curve (72) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1548368&qs=pros-and-cons#reviews)[ Expensive (60) ](https://www.g2.com/products/servicenow-it-service-management/reviews?filters%5Bsentiment_snippet%5D=1547869&qs=pros-and-cons#reviews) **Xurrent ITSM** [ Ease of Use (5) ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914954&qs=pros-and-cons#reviews)[ Service Management (5) ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914976&qs=pros-and-cons#reviews)[ Limited Features (3) ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1915180&qs=pros-and-cons#reviews)[ Missing Features (3) ](https://www.g2.com/products/xurrent-itsm/reviews?filters%5Bsentiment_snippet%5D=1914110&qs=pros-and-cons#reviews) Integrations **ServiceNow IT Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cd2b351740dc3fc7b599e9bff74168d3/accreditation-manager.png "Product Avatar Image") Accreditation Manager ](https://www.g2.com/products/accreditation-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_aa32fa23598dc6c153bb17435c1c1d13/activedirectory-domain-controller-for-windows-2016.png "Product Avatar Image") ActiveDirectory Domain... ](https://www.g2.com/products/activedirectory-domain-controller-for-windows-2016/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3ecdf4b29d13e918625a439cb01a06b2/aria-aria.png "Product Avatar Image") Aria ](https://www.g2.com/products/aria-aria/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_504423766e296a0eeef13491cb738385/aws-cloud-development-kit-aws-cdk.png "Product Avatar Image") AWS Cloud Development Kit... ](https://www.g2.com/products/aws-cloud-development-kit-aws-cdk/reviews)[ View all ](https://www.g2.com/products/servicenow-it-service-management/integrations) **Xurrent ITSM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dbc216204b9197e5c0a1b6ac81e9b7e1/azure-devops-server.png "Product Avatar Image") Azure DevOps Server ](https://www.g2.com/products/azure-devops-server/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9e29c76340709f3e29717f9c9e84a395/flexera.jpg "Product Avatar Image") Flexera ](https://www.g2.com/products/flexera/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk ](https://www.g2.com/products/freshdesk/reviews)[ View all ](https://www.g2.com/products/xurrent-itsm/integrations) Screenshots **ServiceNow IT Service Management** ![ServiceNow IT Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1738738/servicenow-l1-service-desk-ai-specialist.png) **Xurrent ITSM** ![Xurrent ITSM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/83736/Screenshot-2025-02-26-at-2.32.04-PM.png) **Ratings** from reviews Meets Requirements **ServiceNow IT Service Management** 8.9 8.9939 **Xurrent ITSM** 8.9 8.969 Ease of Use **ServiceNow IT Service Management** 8.5 8.51,463 **Xurrent ITSM** 9.1 9.170 Ease of Setup **ServiceNow IT Service Management** 8.2 8.2791 **Xurrent ITSM** 8.7 8.749 Ease of Admin **ServiceNow IT Service Management** 8.6 8.6349 **Xurrent ITSM** 8.6 8.648 Quality of Support **ServiceNow IT Service Management** 8.6 8.61,071 **Xurrent ITSM** 9.1 9.168 Has the product been a good partner in doing business? **ServiceNow IT Service Management** 8.8 8.8344 **Xurrent ITSM** 9.2 9.247 Product Direction (% positive) **ServiceNow IT Service Management** 8.9 8.9935 **Xurrent ITSM** 9.8 9.864 **Features** ratings from reviews IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);) 8.8 769 8.4 45 Administration Change Management 9.2(won by 0.6) 356 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 41 Asset Management 8.8(won by 0.7) 265 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 40 Reports & Analytics 8.9(won by 0.7) 336 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 42 Knowledge Management 9.0(won by default) 5 Not enough data Task Management 9.4(won by default) 9 Not enough data Service Request Management 9.9(won by default) 21 Not enough data Configuration Management 8.3(won by default) 6 Not enough data Ticket Management 9.5(won by default) 33 Not enough data Workflow Management 8.7(won by default) 23 Not enough data Problem Management 9.6(won by default) 14 Not enough data Incident Management 9.8(won by default) 29 Not enough data Support Ticket Management 9.7(won by default) 5 Not enough data Knowledge Base Management 8.7(won by default) 5 Not enough data IT Asset Management Not enough data Not enough data Project Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Release Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Availability Management Not enough data Not enough data Inventory Management Not enough data Not enough data Service Desk Help Desk 9.4(won by 0.6) 417 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.8 42 Incident Reports 9.3(won by 0.9) 333 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 42 Process Workflow 9.1(won by 0.3) 384 | Verified 8.8 42 Customizable Reports Not enough data Not enough data Management Reporting 9.0(won by 0.7) 334 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 40 Administration Console 8.6 249 | Verified 8.9(won by 0.3) 38 Asset Management 8.9(won by 0.4) 246 | Verified 8.5 36 Policy Dictation 8.4(won by 0.4) 224 8.0 32 Access Management 8.8(won by 0.2) 245 | Verified 8.6 33 Real-Time Reporting Not enough data Not enough data Functionality Ticketing System 9.5(won by 0.2) 440 | Verified 9.3 42 Performance Logging 8.7(won by 1.0) 228 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.7 33 Alerting 8.7(won by 0.7) 236 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.0 34 Automation 9.1(won by 0.6) 370 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 41 Agentic AI - IT Service Management (ITSM) Tools Autonomous Task Execution 7.6(won by default) 56 Not enough data Multi-step Planning 7.6(won by default) 48 Not enough data Cross-system Integration 8.8(won by default) 144 Not enough data Adaptive Learning 7.5(won by default) 47 Not enough data Natural Language Interaction 7.5(won by default) 51 Not enough data Proactive Assistance 7.3(won by default) 51 Not enough data Decision Making 7.7(won by default) 52 Not enough data Third-Party Integrations 8.1(won by default) 7 Not enough data Resource Allocation & Planning Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Activity Dashboard 10.0(won by default) 5 Not enough data Collaboration Tools 10.0(won by default) 6 Not enough data Prioritization Not enough data Not enough data Service History Not enough data Not enough data Client Portal Not enough data Not enough data Customizable Forms Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Service Catalog Not enough data Not enough data Real-Time Notifications Not enough data Not enough data SSL Security Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Drag & Drop Not enough data Not enough data Self Service Portal Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Customizable Branding Not enough data Not enough data Customizable Templates Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Automated Routing Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Customizable Fields Not enough data Not enough data Activity Tracking Not enough data Not enough data Search Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Dashboard Creation Not enough data Not enough data Remote Access & Monitoring Not enough data Not enough data Asset Tracking Not enough data Not enough data Chat/Messaging Not enough data Not enough data Approval Process Control Not enough data Not enough data Audit Trail Not enough data Not enough data Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);) 8.3 323 8.5 44 Monitoring Constant Monitoring 8.9(won by 1.8) 227 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.1 36 Timely Alerts 9.1(won by 0.6) 245 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 37 TIcket Accuracy 9.1(won by 0.7) 249 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.4 40 AI Monitoring 7.7(won by default) 33 Not enough data Mobile Alerts Not enough data Not enough data Email Alerts Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Management Tools Ticket Assignment 9.2(won by 0.2) 254 | Verified 9.0 42 Standardization 9.1(won by 0.2) 253 8.9 39 Lifecycle Visualization 8.7(won by 0.2) 237 | Verified 8.5 40 Generative AI AI Text Generation 8.3 108 8.7(won by 0.4) 13 AI Text Summarization 8.3 126 8.9(won by 0.6) 12 (There is a greater than 0.5 difference between this product's rating and its competitors) Generative AI Not enough data Not enough data Agentic AI - Incident Management Autonomous Task Execution 7.3(won by default) 27 Not enough data Multi-step Planning 7.4(won by default) 28 Not enough data Cross-system Integration 8.0(won by default) 34 Not enough data Adaptive Learning 7.6(won by default) 28 Not enough data Natural Language Interaction 7.8(won by default) 27 Not enough data Proactive Assistance 7.9(won by default) 30 Not enough data Decision Making 7.9(won by default) 30 Not enough data Third-Party Integrations Not enough data Not enough data Multi-Language Not enough data Not enough data Additional Functionality Alerts/Notifications Not enough data Not enough data Forms Management Not enough data Not enough data Safety Incident Management Not enough data Not enough data Compliance Management Not enough data Not enough data OSHA Compliance Not enough data Not enough data Task Management Not enough data Not enough data Single Sign On Not enough data Not enough data AI Copilot Not enough data Not enough data Disaster Recovery Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Templates Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Corrective and Preventive Actions (CAPA) Not enough data Not enough data Activity Dashboard Not enough data Not enough data Issue Management Not enough data Not enough data Communications Management Not enough data Not enough data Audit Trail Not enough data Not enough data IT Incident Management Not enough data Not enough data Audit Management Not enough data Not enough data Event Logs Not enough data Not enough data Risk Analysis Not enough data Not enough data Workflow Management Not enough data Not enough data Risk Assessment Not enough data Not enough data Incident Reporting Not enough data Not enough data Self Service Portal Not enough data Not enough data Customizable Reports Not enough data Not enough data Ticket Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Reminders Not enough data Not enough data On Call Scheduling Not enough data Not enough data Investigation Management Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Status Tracking Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) 8.5 424 8.3 51 Incident Management Automate Ticket Routing 9.1(won by 0.5) 334 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.6 49 Ticket Prioritization 9.0(won by 0.7) 329 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.3 47 Ticket Notifications 9.1(won by 1.0) 336 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.1 50 Knowledge Base 8.8(won by 0.3) 322 8.5 48 Knowledge Base/Ticket Integration 8.8(won by 0.2) 307 8.6 48 Real-Time Notifications Not enough data Not enough data Reporting Dashboards 8.8(won by 0.6) 331 (There is a greater than 0.5 difference between this product's rating and its competitors) 8.2 47 Time Tracking 8.8(won by 0.9) 292 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 49 Surveys 8.5(won by 0.9) 179 (There is a greater than 0.5 difference between this product's rating and its competitors) 7.6 38 Activity Tracking Not enough data Not enough data Access & Usability Mobile 8.0(won by 0.2) 240 7.8 44 Self Service 8.8(won by 0.1) 308 8.7 48 Active Directory 8.5(won by 0.1) 263 8.4 44 Multi-Channel Access 8.8(won by 0.1) 167 8.7 35 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution 8.2(won by default) 24 Not enough data Multi-step Planning 8.2(won by default) 22 Not enough data Cross-system Integration 8.7(won by default) 33 Not enough data Adaptive Learning 8.0(won by default) 20 Not enough data Natural Language Interaction 8.4(won by default) 18 Not enough data Proactive Assistance 7.8(won by default) 20 Not enough data Decision Making 7.9(won by default) 20 Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Enterprise IT Management[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data 8.5 36 Analysis Threat Detection Not enough data Feature Not Available Platform Unified Communications Platform Not enough data 8.9(won by default) 28 Remote Access Not enough data 8.5(won by default) 28 ITIL Policy Compliance Not enough data 8.8(won by default) 31 Asset Tracking Not enough data 8.2(won by default) 32 IT Knowledge Management Not enough data 8.5(won by default) 34 IT Asset Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Security Endpoint Protection Not enough data 7.9(won by default) 25 Patch Management Not enough data 7.2(won by default) 24 Service Management Not enough data 9.3(won by default) 32 Workflow Management Not enough data 9.1(won by default) 34 Disaster Recovery Not enough data Feature Not Available Remote Monitoring & Management Not enough data Not enough data Configuration Management Not enough data Not enough data Task Management Not enough data Not enough data License Management Not enough data Not enough data Capacity Management Not enough data Not enough data Compliance Management Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Incident Management Not enough data Not enough data Agentic AI - Enterprise IT Management Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Audit Trail Not enough data Not enough data Single Sign On Not enough data Not enough data Security Tools Not enough data Not enough data Server Monitoring Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Event Logs Not enough data Not enough data Maintenance Scheduling Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization and Recommendation Not enough data Not enough data AI Copilot Not enough data Not enough data IT Reporting Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Issue Auditing Not enough data Not enough data Dashboard Not enough data Not enough data API Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Automation Not enough data Not enough data Show 1 feature category with incomplete data Configuration Management[Hide 83 FeaturesShow 83 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Widgets Not enough data Not enough data Impact Management Not enough data Not enough data Customizable Forms Not enough data Not enough data Self Service Portal Not enough data Not enough data License Management Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Task Management Not enough data Not enough data Request Assignment Not enough data Not enough data Help Desk Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data SSL Security Not enough data Not enough data IT Asset Tracking Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Single Sign On Not enough data Not enough data Data Mapping Not enough data Not enough data Client Portal Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Incident Management Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Prioritization Not enough data Not enough data Generative AI Not enough data Not enough data Performance Monitoring Not enough data Not enough data Email Management Not enough data Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Collaboration Tools Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Inventory Management Not enough data Not enough data Data Import/Export Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Drag & Drop Not enough data Not enough data Activity Tracking Not enough data Not enough data AI Copilot Not enough data Not enough data Workflow Management Not enough data Not enough data Configuration Management Not enough data Not enough data Problem Management Not enough data Not enough data Configurable Workflow Not enough data Not enough data IT Asset Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Change Management Not enough data Not enough data Device Auto Discovery Not enough data Not enough data Customizable Reports Not enough data Not enough data Contract/License Management Not enough data Not enough data Relationship Mapping Not enough data Not enough data Customizable Fields Not enough data Not enough data Support Ticket Tracking Not enough data Not enough data Vulnerability Scanning Not enough data Not enough data Data Aggregation and Publishing Not enough data Not enough data Cost Tracking Not enough data Not enough data Template Management Not enough data Not enough data Lifecycle Management Not enough data Not enough data Historical Reporting Not enough data Not enough data Monitoring Not enough data Not enough data Configuration Automation Not enough data Not enough data Customizable Templates Not enough data Not enough data Search/Filter Not enough data Not enough data File Management Not enough data Not enough data Status Tracking Not enough data Not enough data Patch Management Not enough data Not enough data Document Management Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Version Control Not enough data Not enough data Task Progress Tracking Not enough data Not enough data IT Cost Management Not enough data Not enough data Archiving & Retention Not enough data Not enough data Scheduling Not enough data Not enough data Reporting/Analytics Not enough data Not enough data User Management Not enough data Not enough data Policy Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Audit Trail Not enough data Not enough data Business Process Automation Not enough data Not enough data Sarbanes-Oxley Compliance Not enough data Not enough data Task Scheduling Not enough data Not enough data User Insights Reviewers' Company Size [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Small-Business(50 or fewer emp.) 5.9% Mid-Market(51-1000 emp.) 21.3% Enterprise(\> 1000 emp.) 72.8% [![Xurrent ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/81eca4baa2febb58cb6413962298bdf4/xurrent-itsm.svg "Xurrent ITSM")](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent ITSM Small-Business(50 or fewer emp.) 17.3% Mid-Market(51-1000 emp.) 28.4% Enterprise(\> 1000 emp.) 54.3% Small-Business (50 or fewer emp.) 5.9% 17.3% Mid-Market (51-1000 emp.) 21.3% 28.4% Enterprise (\> 1000 emp.) 72.8% 54.3% Reviewers' Industry [![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management")](https://www.g2.com/products/servicenow-it-service-management/reviews) ServiceNow IT Service Management Information Technology and Services 24.1% Hospital & Health Care 7.2% Computer Software 6.8% Financial Services 5.9% Computer & Network Security 3.6% Other 52.5% [![Xurrent ITSM](https://images.g2crowd.com/uploads/product/hd_favicon/81eca4baa2febb58cb6413962298bdf4/xurrent-itsm.svg "Xurrent ITSM")](https://www.g2.com/products/xurrent-itsm/reviews) Xurrent ITSM Information Technology and Services 27.2% Insurance 8.6% Automotive 6.2% Consulting 4.9% Computer Software 4.9% Other 48.1% FAQs ## ServiceNow IT Service... vs Xurrent ITSM FAQs Generated using AI Last updated: August 16, 2026 ### What is the difference between Xurrent ITSM vs ServiceNow IT Service...? Xurrent ITSM stands out for its higher Ease of Setup and Quality of Support scores, while ServiceNow IT Service... is recognized for its extensive features and collaboration capabilities. | [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | | --- | --- | | 4.6/5 (87 reviews) | 4.5/5 (1953 reviews) | | Enterprise | Enterprise | | 8.7 | 8.2 | | 9.1 | 8.6 | | Ease of Use | Features | ### How do the pricing models of Xurrent ITSM and ServiceNow IT Service... compare? Xurrent ITSM is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to ServiceNow IT Service.... - **Xurrent ITSM:** In recent reviews, buyers highlight satisfaction with the value received, noting the intuitive interface and included features as strong points. - **ServiceNow IT Service...:** Reviewers frequently mention that while the platform is feature-rich, the pricing structure is geared toward large enterprises and can be cost prohibitive for smaller organizations. - **Switching reasons:** Reviewers cite ease of setup and lower complexity as reasons for choosing Xurrent ITSM over more complex or expensive alternatives. ### What are the best alternatives to Xurrent ITSM and ServiceNow IT Service...? The top three alternatives to Xurrent ITSM and ServiceNow IT Service... are Freshservice, Jira Service Management, and 4me. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Xurrent ITSM](https://www.g2.com/products/xurrent-itsm/reviews) | 4.6/5 (87 reviews) | Enterprise | Reviewers highlight strong value and ease of setup | Ease of Use | | [ServiceNow IT Service...](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | Pricing is geared toward large enterprises | Features | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1352 reviews) | Mid-Market | — | — | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | — | — | ### Which Enterprise IT Management features should I prioritize when comparing Xurrent ITSM and ServiceNow IT Service...? Buyers should prioritize Ease of Use, Service Management, Collaboration, Features, and Quality of Support when comparing Xurrent ITSM and ServiceNow IT Service.... - **Ease of Use:** Xurrent ITSM scores 9.1; ServiceNow IT Service... scores 8.5. All-time mentions: Xurrent ITSM (5), ServiceNow IT Service... (168). - **Service Management:** All-time mentions: Xurrent ITSM (5), ServiceNow IT Service... (—). - **Collaboration:** All-time mentions: Xurrent ITSM (3), ServiceNow IT Service... (52). - **Features:** All-time mentions: Xurrent ITSM (3), ServiceNow IT Service... (97). - **Quality of Support:** Xurrent ITSM scores 9.1; ServiceNow IT Service... scores 8.6. ### What are the pros and cons of Xurrent ITSM vs ServiceNow IT Service...? Xurrent ITSM's headline strength is its ease of use and setup, while ServiceNow IT Service... is recognized for its extensive features and collaboration capabilities. - **Xurrent ITSM strengths:** Ease of Use (5 all-time mentions), Service Management (5), Collaboration (3), Intuitive interface (3), Simple configuration (3), AI Integration (2), Automation (2), Customer Support (2), Easy Setup (2). - **Xurrent ITSM trade-offs:** Limited Features (3), Missing Features (3), Outdated Interface (3). - **ServiceNow IT Service... strengths:** Ease of Use (168), Features (97), Collaboration (52), Team Collaboration (30), Updates (10). - **ServiceNow IT Service... trade-offs:** Reviewers note complexity in setup and customization, and pricing is often cited as more suitable for large enterprises. ### Is Xurrent ITSM or ServiceNow IT Service... better for small businesses? Neither Xurrent ITSM nor ServiceNow IT Service... is primarily focused on small businesses, as both have Enterprise as their largest reviewer segment, but Xurrent ITSM receives more positive sentiment for ease of setup and intuitive use. - **Xurrent ITSM:** Largest segment is Enterprise; reviewers highlight ease of setup and intuitive interface, which can benefit smaller teams seeking rapid deployment. - **ServiceNow IT Service...:** Largest segment is Enterprise; reviewers frequently mention the platform's complexity and pricing as better suited for large organizations. ### Which Enterprise IT Management platform has better integrations? ServiceNow IT Service... is favored for integrations, with reviewers citing a broader range of integration options. - **Xurrent ITSM:** In recent reviews, integration options are described as limited, with some users noting the need for more dynamic API capabilities. - **ServiceNow IT Service...:** Jira integration is cited in 22 all-time reviews, and reviewers highlight strong integrations with other enterprise applications. ### How do Xurrent ITSM and ServiceNow IT Service... compare on customer support? Xurrent ITSM leads ServiceNow IT Service... on Quality of Support by 0.5 points, a material difference. - **Xurrent ITSM:** Reviewers consistently praise responsive and professional support, with a Quality of Support score of 9.1. - **ServiceNow IT Service...:** Reviewers note reliable support but mention that support experiences can vary, with a Quality of Support score of 8.6. ### Which is easier to implement, Xurrent ITSM or ServiceNow IT Service...? Xurrent ITSM is easier to implement, with a 0.5-point lead in Ease of Setup over ServiceNow IT Service.... - **Xurrent ITSM:** Reviewers highlight fast implementation, intuitive setup, and minimal configuration required. - **ServiceNow IT Service...:** Reviewers frequently mention that initial setup and customization can be complex and time-consuming, especially for new users or organizations without specialized expertise. ### Which product has better Service Management? Both Xurrent ITSM and ServiceNow IT Service... are highly rated for Service Management, with Xurrent ITSM showing a slight edge in reviewer-cited mentions. - **Xurrent ITSM:** Service Management is cited in 5 all-time reviews; Ease of Use score is 9.1; reviewers highlight intuitive workflows and rapid maturity in service management processes. - **ServiceNow IT Service...:** Service Management is a core theme in recent reviews; Ease of Use score is 8.5; reviewers emphasize comprehensive incident, problem, and change management capabilities. Alternatives **ServiceNow IT Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") [ ManageEngine ](/products/manageengine-servicedesk-plus/reviews) **Xurrent ITSM Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") [ Jira Service Management ](/products/jira-service-management/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews)