Xurrent IMR Reviews & Product Details

Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow. Rather than stitching together multiple point solutions, teams get a coherent system that handles every stage of incident response without context-switching. Key capabilities include: Intelligent alert routing and correlation: Custom routing rules and alert context surface the right information at the right time, helping teams accelerate root cause analysis and reduce noise. On-call management with escalation policies: Fully customizable schedules and escalation chains ensure incidents are acknowledged and resolved within SLA thresholds, with no gaps in coverage. Incident roles, task templates, and playbooks: Structured delegation frameworks reduce chaos during high-severity events, ensuring every team member knows their responsibilities before an incident strikes. Response automation: Automated workflows enable self-healing system behaviors, reducing mean time to resolution and minimizing manual intervention for recurring failure patterns. Advanced analytics and reporting: Team, service, and user-level reporting gives engineering and operations leaders the visibility to measure performance, identify gaps, and continuously improve. Xurrent IMR integrates with 150+ monitoring, observability, and ticketing tools — including Datadog, Prometheus, PagerDuty, Splunk, Jira, ServiceNow, Grafana, New Relic, and AWS CloudWatch — making it compatible with the stacks modern infrastructure teams already rely on. Whether managing a distributed engineering organization or a lean operations team, Xurrent IMR provides the coordination layer that turns reactive firefighting into a repeatable, measurable discipline.

Seller

Xurrent

Discussions

Xurrent IMR Community

Languages Supported

English

Solution Type

All-in-One

Used by SimpliRoute and 2 others

Beta

Pricing

Pricing provided by Xurrent IMR.

Enterprise

Custom

View More Pricing Information

Xurrent IMR Integrations

(22)

Verified by Xurrent IMR

Show More Integrations

G2 reviews are authentic and verified.

Here's how.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

4/21/2025

"We Made a Smart Move. Zenduty DELIVERS."

4.5/5

What do you like best about Xurrent IMR?

It crushed our MTTR down 37%. Alert fatigue? Gone. They have smart routing, sends alerts to the right people, no drama. We cut useless escalations by 65%. That’s real results. And guess what? Terraform support is awesome nobody else does it like this. Full control, versioning, automation. It’s powerful stuff. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

We use it across Infra. Tied into everything Datadog, New Relic, Slack, Jira you name it. We even built custom dashboards with their API. Total control, total visibility. Review collected by and hosted on G2.com.

THEJUS A.

Senior DevOps Engineer

Mid-Market (51-1000 emp.)

2/14/2025

"One of Best tool for a Incident Management System"

4.5/5

What do you like best about Xurrent IMR?

The support team is very helpful and affordable for startup companies and its easy to set up Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

A couple of integrations have some issues when comes to the payload part. Review collected by and hosted on G2.com.

What problems is Xurrent IMR solving and how is that benefiting you?

Zenduty is a incident management tool that helps an organisation in managing their on-call setup to ensure their products or services are meeting the SLA and uptime. It helps in collaboration between multiple teams during outage and make sure that someone is assigned to handle the outage. It helps us in ensuring our defined SLAs and there by maintaining required uptime of our solution or product. Review collected by and hosted on G2.com.

Pranav G.

SDE

Enterprise (> 1000 emp.)

7/31/2025

"Best way to manage incidents across platforms"

4.5/5

What do you like best about Xurrent IMR?

The ease of use and easy integration with various different tools like Grafana for incident management and alerts. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

There is nothing in particular but maybe the UI could be a little better. Review collected by and hosted on G2.com.

Ansh G.

Software Engineer

Enterprise (> 1000 emp.)

1/15/2025

"Zenduty My incident manager"

5/5

What do you like best about Xurrent IMR?

For me Zenduty works as an incident manager, be it some alerting of Jira tickets or Oncall ticket. It helps me to resolve those tickets as soon as possible by notifying me about them. We can connect our mobile number with it so that we can get the issue as a message and analyze it and fix it to provide better user experience. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

As it is new, it has some limited feature set like AI-powered incident prediction and also the pricing is a little bit high. Review collected by and hosted on G2.com.

Response from Alka Gupta of Xurrent IMR

edit

Hi Ansh,

We're glad to hear that Zenduty is helping you effectively manage incidents and resolve tickets quickly. Connecting your mobile number for immediate notifications is a great way to stay on top of issues.

We have launched our AI features on beta, and you can sign up for the same here: https://tally.so/r/mJLvxX.

Thanks,

Alka

Rahul S.

SDE

Enterprise (> 1000 emp.)

9/10/2025

"Excellent tool overall"

4.5/5

What do you like best about Xurrent IMR?

The simplicity and yet the functional capability is outstanding. The alert configuration and integration is seamless. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Sometimes the alerts get retriggered even after snoozing. Review collected by and hosted on G2.com.

Aswin A.

Site Reliability Engineer.

Mid-Market (51-1000 emp.)

8/18/2025

"Best experience ever"

3.5/5

What do you like best about Xurrent IMR?

Collation and fast resolution and connection feature. Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Concurrent alerting which overrides even system sound settings. Review collected by and hosted on G2.com.

Parag D.

Software Development Engineer

Enterprise (> 1000 emp.)

8/18/2025

"Zenduty makes incident management a cakewalk. Kudos to them team for the product and supoort"

5/5

What do you like best about Xurrent IMR?

Easy to use. Reliable. Makes life easier with one less thing to worry about Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

Initial onboarding might be little time taking Review collected by and hosted on G2.com.

Ari S.

Head of Engineering

Small-Business (50 or fewer emp.)

4/22/2025

"Best ROI for oncall management"

4.5/5

What do you like best about Xurrent IMR?

simple to setup and operate

cost effective

great support Review collected by and hosted on G2.com.

What do you dislike about Xurrent IMR?

nothing meaningful comes to mind

I wish on call notifications will mention the team and schedule so I'll know e.g. if I am up for primary or secondary, prod oncall / support Review collected by and hosted on G2.com.