Xurrent IMR Features
Functionality (14)
Baseline
Sets and allows adjustment of website baseline functionality and configuration.
Alerting
Generates alerts for whenever a website goes down, experiences an error, makes a major change, or other events.
Multi-Site Monitoring
Monitor multiple websites at once, organizing them with dashboards.
Reporting
Generate reports manually or automatically about website performance.
Multi-Channel Alerting
Alert over email, text, phone call, and more to multiple parties.
Location Insights
Isolate geographic locations where website functionality is best and worst.
Server Monitoring
Continuously scan servers on a designated network to monitor health and search for any irregularities or failures
FTP Monitoring
Mail Server Monitoring
Transaction Monitoring
Monitor or audit historical and current transactions to analyze customer account activities
Multi-Location Monitoring
Monitor networks, websites, or other assets across multiple locations
Real-Time Monitoring
Active monitoring of systems, applications, or networks
SSL Monitoring
Ensure SSL certifications are active
Uptime Reporting
Track the availability time for a designated network or website over a given period of time
Monitoring (8)
-
Constant Monitoring
Monitors systems constantly in real-time.
-
Timely Alerts
Alerts users of incidents and issues as soon as they arise.
-
TIcket Accuracy
Generates accurate incident reports.
-
AI Monitoring
Utillizes AI to monitor and report on incidents in real-time.
Mobile Alerts
Notifications via mobile devices
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Real-Time Monitoring
Active monitoring of systems, applications, or networks
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Management Tools (3)
-
Ticket Assignment
Assigns tickets to relevant team members.
-
Standardization
Cultivates a standardized workflow for enhanced organization.
-
Lifecycle Visualization
Grants transparent overviews for the lifecycle of each incident.
Generative AI (4)
-
AI Text Generation
Allows users to generate text based on a text prompt.
-
AI Text Summarization
Condenses long documents or text into a brief summary.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
AI Text Generation
Allows users to generate text based on a text prompt.
Agentic AI - Incident Management (9)
-
Autonomous Task Execution
Capability to perform complex tasks without constant human input
-
Multi-step Planning
Ability to break down and plan multi-step processes
-
Cross-system Integration
Works across multiple software systems or databases
-
Adaptive Learning
Improves performance based on feedback and experience
-
Natural Language Interaction
Engages in human-like conversation for task delegation
-
Proactive Assistance
Anticipates needs and offers suggestions without prompting
-
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Multi-Language
Manage and support multiple languages
Agentic AI - IT Alerting (7)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
-
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Agentic AI - Website Monitoring (8)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Natural Language Interaction
Engages in human-like conversation for task delegation
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
AI Detection & Signal Quality - AI SRE Tools (4)
Cross-Telemetry Correlation
Correlates logs, metrics, traces, and alerts to isolate high-signal issues faster.
Change-Aware Detection
Links incidents to recent deployments, commits, configuration changes, or feature flag updates.
-
Adaptive Anomaly Detection
Detects abnormal behavior using dynamic baselines, auto-adaptive thresholds, or learned patterns.
-
Alert Correlation & Noise Reduction
Correlates related alerts and suppress duplicates to reduce alert fatigue and focus attention.
Reliability Objectives & Service Operations - AI SRE Tools (4)
Intelligent On-Call Workflows
Routes incidents to the right responders and enrich on-call actions with service and incident context.
-
Error Budget Tracking
Tracks remaining error budget and burn rate against reliability targets.
-
SLI & SLO Management
Defines service level indicators and objectives for services, user journeys, or business-critical operations.
Service Health Modeling & Reporting
Model service dependencies and surface health, impact, and reliability status for stakeholders.
Investigation & Root Cause Analysis - AI SRE Tools (4)
-
Guided Incident Investigation
Assembles timelines, evidence, and summaries that guide responders through triage and diagnosis.
Live Debugging in Production
Captures code-level diagnostics in running systems without redeploying or restarting services.
-
AI Root Cause Analysis
Identifies likely causes across services and dependencies using topology, causality, or learned relationships.
Runtime-Verified Root Cause Analysis
Validates suspected causes with live runtime evidence instead of static inference alone.
Automation & Platform Controls - AI SRE Tools (4)
-
Automated Runbook & Workflow Execution
Executes runbooks and multi-step workflows automatically in response to alerts or incidents.
-
Human-in-the-Loop Remediation
Inserts approvals or decision gates before high-impact remediation steps are executed.
Integration, APIs & Secure Access Controls
Embed reliability workflows into existing tools through integrations and APIs while enforcing secure access across hybrid or legacy environments.
AI-Assisted Code Fix Generation
Generates remediation guidance or code changes from incident context and observed telemetry.
Additional Functionality (71)
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Forms Management
Store, manage and track all forms in a centralized location
Safety Incident Management
Track, report on and implement actions pertaining to physical safety at the workplace
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
OSHA Compliance
Enforces guidelines set by the Occupational Safety and Health Administration to remain legally compliant
Task Management
Create, manage and track all task activities and progression
Single Sign On
Allow users to access multiple services after entering their login credentials once
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Disaster Recovery
Plan and implement business continuity measures in case of unforeseen events
Document Management
Store, manage, and track all electronic documents in a centralized location
API
Application programming interface that allows for integration with other systems/databases
Multi-Channel Communication
Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Real-Time Reporting
Active reporting of data and metrics
Corrective and Preventive Actions (CAPA)
Investigate and take action at root cause or error in processes to prevent recurring issues
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Communications Management
Record and track all relevant internal and external communications
Audit Trail
A record of all activities within the system, including user access, changes made, etc.
IT Incident Management
Manage incidents related to outages or breaches in functionality of IT systems
Audit Management
Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Risk Analysis
Analyze potential risks across the organization
Workflow Management
Create, design and manage workflows for repetitive tasks
Risk Assessment
Initiate collection and analysis of known risks
Incident Reporting
Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Customizable Reports
Alter the layout and content of reports
Ticket Management
Track, manage, or resolve user requests and IT incidents/issues
Service Level Agreement (SLA) Management
Set and monitor service level agreements to ensure timely response and resolution
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
On Call Scheduling
Track and organize on-call shifts
Investigation Management
Oversee people and resources to carry out an investigation
Maintenance Scheduling
Schedule predetermined or ad hoc maintenance services and labor requests
Status Tracking
Track the status over time for a request, process, asset, or transaction
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customizable Reports
Alter the layout and content of reports
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Single Sign On
Allow users to access multiple services after entering their login credentials once
Remote Monitoring & Management
Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications
Issue Management
Identify and respond to unexpected problems or failures (ie. "negative events")
Widgets
An extended application or connector that enables users to perform additional services with their current set of tools
Chat/Messaging
Communicate using direct chat or messages within the system
Availability Testing
Test the availability of websites and/or browsers
Website Analytics
Track and analyze information regarding website visitors
Real-Time Analytics
Analyze and gain insights into data in real-time
Incident Management
Manage and track all disruptions and incidents
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Performance Management
Organize and manage the accomplishments and development of employees or performance of applications or systems
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Collaboration Tools
Provides a channel for team members to share media files, communicate, and work together
Trend Analysis
Review data from past periods to reveal recurring tendencies and predict future performance
Email Alerts
Receive and/or send email notifications for urgent updates, requests, or other information
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Data Visualization
Graphical representation of data
Activity Tracking
Track and document all activities across devices, networks, and other systems
Configurable Alerts
User Management
Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Application Management
Track, manage and store the applications of potential future members, customers or candidates
Event Logs
A chronological record of actions or occurrences within a network, software, or process
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Mobile Alerts
Notifications via mobile devices
Visitor Tracking
Track visitors and purpose of visits
Issue Tracking
Record and follow the progress of every issue
Risk Alerts
Notifying as a warning or reminder of a potential or imminent hazard
API
Application programming interface that allows for integration with other systems/databases
For Websites
Software is used for working on online pages
Scheduled Testing
Run diagnostic tests at predetermined times



