--- title: InsideSales Reviews meta_title: 'InsideSales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 618 reviews by the users' company size, role or industry to find out how InsideSales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 618 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # InsideSales Reviews **Vendor:** InsideSales **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 618 ## About InsideSales Accelerate your company’s revenue with Playbooks from InsideSales, the smartest sales engagement platform. With Playbooks, sales professionals increase productivity, optimize customer interactions, and connect to the right buyers. Playbooks goes beyond a traditional sales auto dialer or sequencer. It doesn’t just help your team do more, it helps them do more of the right things. Reps are provided with additional contacts and recommendations of who, when, and how to reach out—making their efforts more effective. Leadership is provided with valuable insight into their remote sales team to see what’s working and what isn’t. ## InsideSales Reviews ### 1. Sales simplified **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2019 **What do you like best about InsideSales?** That tasks are prepared automatically each day. **What do you dislike about InsideSales?** The only issue I have encountered is that sometimes a play will require a reminder or poke email and the contact may have the email blocked. Not a huge deal but interruption to sales process. **What problems is InsideSales solving and how is that benefiting you?** I am able to follow through more effectively. Leads do not go cold from lack of contact or "slipping through the cracks" ### 2. Very Useful and Effective in the Sales World **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about InsideSales?** I love how everything goes straight to your Salesforce record and pre-scripted optional verbiage appears as well **What do you dislike about InsideSales?** Application runs a little slow in conjuction with the ERP system **What problems is InsideSales solving and how is that benefiting you?** More effective ways to reach customers for appointment which should turn into more increase in sales. More sales credit and revenue for the company ### 3. Great Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2019 **What do you like best about InsideSales?** Ease of use and ability to be in control **What do you dislike about InsideSales?** Nothing so far that is a PB issue - internal issues **What problems is InsideSales solving and how is that benefiting you?** Allows me to be in charge of which customers I am targeting, who is the best contact, reminders to follow-up/reach out to customers, insights are nice to have, etc. Playbooks has helped boost customer contact, schedule appointments, deep dive accounts, all while cutting down on time spent by using multiple tools to accomplish tasks and goals. ### 4. Convenience **Rating:** 4.5/5.0 stars **Reviewed by:** Melissa B. | Sales Manager I New Logo Sales, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2019 **What do you like best about InsideSales?** The feature creates ease in managing your time throughout the day. Having 1 place that the reps can effectively manage their pipeline. There has also been a lot of positive feedback around the read email notifications. **What do you dislike about InsideSales?** We are still in the learning stages however feedback being received is that there are multiple notifications for a single task which can become a distraction when working on other things prior. **Recommendations to others considering InsideSales:** We were experiencing the issue of the team not all handling their business and day the same way, each person did it differently. The playbooks allows for a consistent streamlined process that everyone follows. It supports time management & the level of organization needed to be successful in their role. The support we have received from InsideSales has been phenomenal and is much appreciated. **What problems is InsideSales solving and how is that benefiting you?** As of now I am not currently working on specific issues as a team we are trying to find the most effective way to transfer mass leads & what play makes the most sense for some of those. For the plays that make sense for the disposition the accounts are currently in it is quick and easy to get them transitioned over. ### 5. Great tool to keep you organized! **Rating:** 5.0/5.0 stars **Reviewed by:** Britni B. | Head of Inside Sales, Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about InsideSales?** This product eliminates the admin work associated with day-to-day tasks. That way, it allows sales representatives to focus on actually selling, rather that trying to organize their day and figure out where they are at with all of their prospects. **What do you dislike about InsideSales?** When initially onboarding, there are a high level of tasks that you need to go through to get organized - which simply takes up time. But after that, the tool implements easily into your day-to-day workload. **What problems is InsideSales solving and how is that benefiting you?** Playbooks allows sales reps to focus more on selling, and less on figuring out who to talk to and when. It sets sales reps up for success and helps to organize their day much more efficiently. ### 6. First Week Using Playbooks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** What I like best about using Playbooks is the organization it creates of new (Non-Decision Maker contacted) leads. It creates an easy to follow schedule of these leads, allows you to organize them by date of hotness and keeps you on track with the call cadence every 2 hours. **What do you dislike about InsideSales?** Playbooks seems to store all accounts that are in your name even if they are not newly assigned accounts. I will receive notice to contact certain accounts that have been in my name for awhile or that were previously in my name. These accounts are also ones that have extensive activity history with no decision maker contacted. It would be beneficial to better filter accounts with a lot of activity and very late dates of hotness. **What problems is InsideSales solving and how is that benefiting you?** I am keeping better track of hot, new leads that need to be contacted. The ability to organize them by date of hotness makes it much easier to stay on track with the freshest leads. The greatest benefit has definitely been the reminders to follow cadence and follow up with additional calls. ### 7. Insides Sales.com is Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about InsideSales?** The Inside Sales.Com Tool is excellent in helping me to keep track of Daily Activity to meet Sales goals that Management has set to keep our Organization on Track **What do you dislike about InsideSales?** Inside Sales.com Tool has nothing to dislike **What problems is InsideSales solving and how is that benefiting you?** The InsideSales.com Predictive Playbooks have steamed lined my Daily Sales Processes. The InsideSales.com provides an easy Daily flow in sales production. ### 8. Great tool to help increase productivity and driving in results! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert S. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about InsideSales?** Integration with Microsoft Dynamics CRM, the UI is easy to learn and use. I run a business dev. team and the dashboard of daily activities and what has to be accomplished by them for that given day is extremely helpful. There are a lot of features from the integration with linkedin Sales Nav to gamification to the auto-dialer and neurolytics that help a sales organization maximize their day to day. **What do you dislike about InsideSales?** They could improve the gamification, limits me as a manager as to what can be tracked and scored and needs improvement. Other than that there isn't much more to improve. **Recommendations to others considering InsideSales:** If you use Microsoft Dynamics CRM and you are looking for a tool that integrates and drives data back into the CRM platform then Dynamics is the best choice. **What problems is InsideSales solving and how is that benefiting you?** Originally we got InsideSales to increase day to day output from our BDR team but since we have gotten it, it helps with much more. We use it for coaching purposes and doing a "soft listen" to our reps calls and giving them advice on live calls. efficiency and organizational skills that some reps normally lack and letting leads fall through the cracks doesn't happen with putting them on plays. ### 9. Predictive Playbooks Optimizes your prospecting efforts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2019 **What do you like best about InsideSales?** The AI really helped our team prioritize our leads & prospects to make us more efficient and increase our conversion rates! The interface is clean & fast. The reporting in SFDC is great & the leaderboards are the best amongst its competitors. The Neuralytics & Neural send ensured our SDRs were not just following a cadence of activities, but prioritizing those activities properly to ensure success. **What do you dislike about InsideSales?** I would have liked more integrations with other tools. InsideSales.com has explained that this is a strategic decision by them, and I completely understand it. Still, as a user, we like to tack on some extras to increase the efficiency of our tech stack instead of having disjointed tools. **What problems is InsideSales solving and how is that benefiting you?** how to efficiently prioritize inbound & outbound activities to ensure we are targeting the right prospects/leads at he right time with the right content to increase our conversion rates & drop our time to lead on high priority targets. ### 10. InsideSales.com/Predictive Playbooks **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about InsideSales?** The user friendliness, the scheduling, the flow, and the filter options **What do you dislike about InsideSales?** The glitches. At times it does have some issues and I have to refresh. **What problems is InsideSales solving and how is that benefiting you?** I've been able to stay on track and maintain a call schedule that works. ### 11. Playbooks is a great way to organize a cadence for those who don't have an effective one! **Rating:** 4.0/5.0 stars **Reviewed by:** Emily S. | Business Development Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** I like the ability to have all my accounts in one tool! I also love that we are able to email prospects straight from Playbooks instead of always transitioning in and out of Gmail, Salesforce, etc. **What do you dislike about InsideSales?** The inability to customize certain cadences, list views, etc. I would love to look at my accounts from a different view (i.e. specific industry) - and since I already had a pretty solid cadence, I'm finding it difficult to make this switch without moving incredibly slow. **Recommendations to others considering InsideSales:** n/a **What problems is InsideSales solving and how is that benefiting you?** It definitely helps reps stay on top of their accounts and work them in an effective way. ### 12. fast ! and accurate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about InsideSales?** Helps a lot with work loaded! fast and easy, I don't need to go to email. I can make notes and build an email! and code the phone call! that makes the system fast and accurate! **What do you dislike about InsideSales?** Sometimes is disconnected and have to wait !! **Recommendations to others considering InsideSales:** N/A **What problems is InsideSales solving and how is that benefiting you?** the benefits! I can keep track of calls with notes! code the call! and to do the email from! ### 13. Good for first steps on accounts **Rating:** 3.0/5.0 stars **Reviewed by:** Sean D. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2019 **What do you like best about InsideSales?** I like the ease of seeing which task and cadence step you are on **What do you dislike about InsideSales?** The difficulty it takes for emails and dial multiple phone number. I do not like the drop down menu for different numbers and having to go back to dial multiple times. Also the feature that does not allow to write an email while dialing is tough. Also not having emails send on one chain. **Recommendations to others considering InsideSales:** Make sure you do your homework on the product to fully understand its benefits **What problems is InsideSales solving and how is that benefiting you?** forgetting which accounts to call is a problem that all reps have faced. ### 14. Better with time **Rating:** 3.5/5.0 stars **Reviewed by:** Catherine L. | Childcare Provider, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I really like how the tool sets up my day for me. I can just follow along the page and make calls/send emails as it prompts me. I also like that I can skip tasks that do not apply to the person/business that I am trying to contact. **What do you dislike about InsideSales?** I do not love how it is not possible to see the contact name for the person that you are calling. Additionally, I think it would be nice to have the option to jump around task numbers (for example work backwards from 7-1, rather than 1-7) **Recommendations to others considering InsideSales:** It takes some getting used to, but then it really helps make the day go smoothly. **What problems is InsideSales solving and how is that benefiting you?** This tool has helped me better understand the best times to reach out to certain accounts that I am working with. The more I get used to it, the more productive I become. ### 15. Playbooks **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2019 **What do you like best about InsideSales?** Playbooks is a great tool for contacting and reconnecting with leads but I dislike that it always crashes when I need it most. It also has a lot of bugs **What do you dislike about InsideSales?** I dislike that it always crashes when I need it most. It also has a lot of bugs. The updates also make it worst **What problems is InsideSales solving and how is that benefiting you?** Reconnecting with leads ### 16. A great tool for my sales and marketing needs- Truly essential **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal G. | Associate Consultant- Reference Fulfilment, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2019 **What do you like best about InsideSales?** The automated and intuitive behavior of Playbooks. It is perfect for my needs. All data for my marketing needs in one place. **What do you dislike about InsideSales?** There's not much to dislike really. It would be great to see some more features though. **Recommendations to others considering InsideSales:** It's great if you use it correctly as per your business needs. It's easy to use and it's helpful. **What problems is InsideSales solving and how is that benefiting you?** My company's sales and marketing needs to be specific. ### 17. Inside sales is a good flatform to save your customer contacts and contact them at your own time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** This is very good platform for Sales people who needs to follow-up with the customer everytime. It is very easy to remember when you need to call a customer and you can easily schedule a call or email for your customer with the help of this application. I really love this. **What do you dislike about InsideSales?** I think one improvement can be possible. When we sent the 2nd email to customer, this email doesn't have the older msg which we have sent in our 1st email. Sometime customer gets confused what was the last email about. If this improvement is possible, please update it in playbook. **Recommendations to others considering InsideSales:** Surely recommended **What problems is InsideSales solving and how is that benefiting you?** NA ### 18. Great tool for sales or CSM team **Rating:** 5.0/5.0 stars **Reviewed by:** Franco I. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2019 **What do you like best about InsideSales?** Ease of use. It has also really helped record information into salesforce. local presence has been a great feature that has helped our contact rate. **What do you dislike about InsideSales?** so far, not crazy about it having to call my phone first, before placing the call. would be nice to have a beep before the voicemail recording begins, or a more responsive way to leave the prerecorded message to avoid recording yourself before leaving a message. **Recommendations to others considering InsideSales:** I think the biggest thing is having a a more responsive way of toggling the pre-recorded message when leaving a voicemail, so that you can avoid recording yourself before dropping the prerecorded message. **What problems is InsideSales solving and how is that benefiting you?** It's an easy way to track calls and update into SalesForce. We also love that it ranks the contacts based on relevance, this has helped us make the most of our time when reaching out to contacts. ### 19. Be smart, work from a Playbooks. **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony S. | Senior Director , Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about InsideSales?** Playbooks makes my day(s) very efficient. Once I've identified those I want to connect with, I use a "Play" or cadence, follow the sequence, in a set it and forget fashion. **What do you dislike about InsideSales?** Aside from the occasional woes, incumbent upon all software, there's not anything to dislike. **Recommendations to others considering InsideSales:** I highly recommend that each end user access InsideSales.com Labs prior to using for a much swifter elimination of the learning curve. Visit: https://labs.insidesales.com **What problems is InsideSales solving and how is that benefiting you?** Efficient prospecting and task organization. As a result of using Playbooks, it is much easier to hit KPIs. My "power hours" are much more productive than those who don't use it. ### 20. Playbooks for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about InsideSales?** Being able to generate plays for mupltiple contacts that alow me to interact with a wider group of my customers **What do you dislike about InsideSales?** The UI is meant for collaboration of Playbooks, however, I think they could help by making it easier to find the content that I alone authored. **What problems is InsideSales solving and how is that benefiting you?** One-to-Many interactions for managing a large number of accounts. Invaluable for a small Customer Success team. ### 21. Great to work with **Rating:** 4.0/5.0 stars **Reviewed by:** Erica M. | Business Development Manager, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about InsideSales?** I love the way it automatically keeps track of my cadence and keeps me in check. I was missing calls and emails in my cadence before using Playbooks. The support of the staff in our office during the launch was fantastic. There were many people from the company available to help immediately if needed. **What do you dislike about InsideSales?** The lack of saving previous responds, The platform is could be better if it had a quick search available to look up things. **What problems is InsideSales solving and how is that benefiting you?** It helped with missed calls, also bringing up the client information automatically is amazing. ### 22. Simple application, intuitive setup and mostly flawless execution of an automated calling software. **Rating:** 4.5/5.0 stars **Reviewed by:** Lewis G. | Sales Development Representative, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about InsideSales?** The integrations with outlook and salesforce CRM. Allows you to track what you are sending and receiving along with feeding leads directly into the system to salesforce. In combination with zoominfo, this could be very powerful. **What do you dislike about InsideSales?** There are a few technical issues that inside sales has. If you are using salesforce and you place a call and wish to adapt fields within salesforce, you have to do it twice (may be a company setup error on our behalf). In terms of actual functionality restrictions, not being able to change a play once people are enrolled, is a major flaw in my opinion - especially for a system that is widely regarded as flexible and all encompassing. **Recommendations to others considering InsideSales:** Great product that has exceedingly strong potential to fulfil all requirements within the field of sales development. As it stands, I cannot think of one software that has similar potential - certainly recommend it. **What problems is InsideSales solving and how is that benefiting you?** I had an issue with initially automatically feeding leads from Salesforce into InsideSales - after calls with InsideSales (who were remarkably fast at responding), the issue was resolved swiftly due to the reporting setup looking at the wrong column field (will now be patched by InsideSales). Great customer experience though. ### 23. A Salesman Dream **Rating:** 4.5/5.0 stars **Reviewed by:** Hinay P. | Sales Development Representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2018 **What do you like best about InsideSales?** The fact that you can create an automated sales play and have various touch points with a customer is perfect. You can add people into plays and use generic email templates to target customers. I also like the fact that I can monitor my activity and ensure that I am targetting the right people. **What do you dislike about InsideSales?** I dislike the fact that the Neural Send in the UK pushes the email out at odd times, this feature needs to be improved in the UK so that it can be used better. **What problems is InsideSales solving and how is that benefiting you?** Easier to create touchpoints with customers. Able to plan out how to target a potential customer, Insidesales.com give you a real insight as to whether their email address is correct and also whether the phone number is correct. This is also a sales tool like no other, the fact that you can target people much faster allows me as a salesman to cover more of the market. ### 24. Playbooks Rocks! **Rating:** 5.0/5.0 stars **Reviewed by:** Whitney T. | Inbound Sales Representative , Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I like the fact that I don't have to bounce around every time I need to switch to a different merchant account. Playbooks literally does everything and I think it's brilliant. **What do you dislike about InsideSales?** As of now, I don't have any dislikes. This tool helps with keeping me organized. As of now, just starting off using this tool, everything is great. **What problems is InsideSales solving and how is that benefiting you?** Organization. Playbooks definitely plays a huge work in my organizational skills. I am able to keep much better track of my merchants. The fact that playbooks assist in timing when to do our call 2 and 3 is extremely helpful. ### 25. Playbooks Review!! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley H. | Sales Development Specialist, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about InsideSales?** I love that the navigation is so easy to use **What do you dislike about InsideSales?** I do not like how sometimes it freezes and you cant end the call **Recommendations to others considering InsideSales:** Utilize if you want to stay organized **What problems is InsideSales solving and how is that benefiting you?** I am able to keep organized and ready to go in my everyday activities ### 26. Great Pipeline Management **Rating:** 4.0/5.0 stars **Reviewed by:** Allison D. | Business Development Representative , Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about InsideSales?** How easy it is to manage my pipeline! It helps with my cadence on each and every account that I plan on working. Being able to send automated voicemails makes me much more productive and allows me to go call the next account on my list quickly. This tool helps me "work smarter, not harder!" **What do you dislike about InsideSales?** I wish there was a way to favorite certain templates that I use frequently for emails. They have a "recently" used option that doesn't seem to work the best. I still find myself searching through different templates. **What problems is InsideSales solving and how is that benefiting you?** It helps me to organize my entire day at work. I come in and know what I have to do for the day and when I leave I feel like I got all my work done efficiently. ### 27. Very happy and very helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** easy to send Emails and make phone calls. better interactions with my clients. the service is good, they are looking to help customers. I like the functionality and the customers' service from them. **What do you dislike about InsideSales?** The only thing I think can improve is about the look of the software. other functionalities are great. **Recommendations to others considering InsideSales:** It's handy and everything is great! **What problems is InsideSales solving and how is that benefiting you?** with insidesales, I don't have to repeat writing the same Email over and over again. Also， I am able to schedule my phone calls in case I forget:) I can also see if my clients have read my Emails:) awesome！！！ ### 28. The platform is awesome, simple to use and increases efficiency. Great training as well! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2019 **What do you like best about InsideSales?** The automation and easy steps to set up plays, dial and send emails while updating the CRM. **What do you dislike about InsideSales?** At this moment I currently do not dislike something in the platform **Recommendations to others considering InsideSales:** I highly recommend using or switching to InsideSales.com Predictive Playbooks! Not only does it help automate your daily tasks and forecast your future activities. Having the Insights feature also helps me and our reps to learn more about our potential customers and help us personalize our approach - all in one place!! We noticed a significant increase in productivity as well as connection rates. Being able to see if your customers/prospects have opened your email or clicked on a link also helps me be focused on the people that interact with my emails and links. Allowing us to be laser-focused on our approach. **What problems is InsideSales solving and how is that benefiting you?** Efficiency and running analytics/metrics on effort. ### 29. Increased call penetration without decrease in call detail. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about InsideSales?** I like how much control of your que you have via step, neural score, time zones. **What do you dislike about InsideSales?** Two things I would change: 1. Sometimes the step doesn't match with the call count and causes redundant process, especially when you are using a newly synced number in playbooks. 2. It would be nice for playbooks to have a true predictive dialer feature to dial 3-12 lines at once and connect to the first live line for improved call frequency. **What problems is InsideSales solving and how is that benefiting you?** Call frequency has increased, I leave more detailed notes/steps. ### 30. Great customer service, always available and willing to help. Very nice people and very good. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2019 **What do you like best about InsideSales?** Being able to run through tasks quickly without having to open multiple tabs is by far one of the best features. The play customization is also great. One main reason being it can save so much time not having to set up another tasks after completing one. For example, we have a custom play and once the first task has been completed, then the next task date is automatically set or scheduled, which improves efficiency dramatically. The ability to have comments about the call in the form of notes automatically copied to Salesforce, along with the number dialed, helps me remember situations from calls that took place quite a long time ago. **What do you dislike about InsideSales?** The only problem I have is the tasks in Salesforce do not match or update with the tasks in Playbooks. Although this is not a major problem, it would be nice to have that information automatically update during at least on period throughout the day, or even at the end of the day or overnight. **Recommendations to others considering InsideSales:** Be patient in learning to use the product and ask questions to the wonderful support staff available to you. Make use of every aspect made available to you so that you can become a master using the program, teach others about using the program, and show additional value to your company through those leadership skills. The efficiency gained is going to make you an incredible employee and huge asset, but only if you let it. **What problems is InsideSales solving and how is that benefiting you?** I do not think I currently have access to this aspect and this may be more of a questions for my manager, Will Hammond may be able to use this. However, I will say that, in my opinion only, the ability the my manager to listen in on our calls or recorded calls is a huge help. He is able to act as a coach at times and not have to make hand gestures or scramble to write down a message. ### 31. It has helped to streamline our work flow & process. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** The Plays & the added speed. It helps our jobs be more productive. **What do you dislike about InsideSales?** It is new so just learning how the new system works. **Recommendations to others considering InsideSales:** Listen to the suggestions that are provided when they are provided. **What problems is InsideSales solving and how is that benefiting you?** That it will go to the next step, that means I don't have to hunt as hard for my next task. ### 32. Playbooks review **Rating:** 4.0/5.0 stars **Reviewed by:** Patrick m. | Business Development Representative , Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** Playbooks is definitely helpful in making sure accounts don't fall between the cracks and the best feature in my opinion is the ability to schedule calls based on their time zone . **What do you dislike about InsideSales?** Too soon to tell at this point, but there have been some small technological hiccups when it comes to syncing contacts, the fact that you have to schedule a separate call to try another number is a slow process compared to click to call on the other number. **What problems is InsideSales solving and how is that benefiting you?** Playbooks is definitely helpful in making sure accounts don't fall between the cracks and the best feature in my opinion is the ability to schedule calls based on their time zone .Equal cadence amongst all account is nice as well . ### 33. Business Development Director **Rating:** 3.5/5.0 stars **Reviewed by:** Kalli H. | Business Development Director, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** that it prompts a cadence. it is so easier to be like I will just get to an email later and never do it but this prompts you . Overall good for setting the appointment and efficient in organizing accounts that are new or not decision maker contacted. **What do you dislike about InsideSales?** it is slow right now because it is something "new" . I think just to practice to have an open mind about change. **What problems is InsideSales solving and how is that benefiting you?** cadences.. also I am calling my accounts more. WOO DIALS ### 34. Playbooks has made my day to day life more efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** One aspect to playbooks I have enjoyed is the ability to customize the setting I prefer. I am able to have playbooks share my salesforce screen as well as have it auto update based on date of hotness and segmentation whichever I prefer at the time. **What do you dislike about InsideSales?** There isn't much I necessarily do not like about it but one thing I would change is the ability to just call merchants if it is out of the 'play'. Sometimes I know I have to call but my 'play' will be email so I just call them through salesforce. **Recommendations to others considering InsideSales:** Definitely give it a try, it can really make your day-to-day a lot easier. **What problems is InsideSales solving and how is that benefiting you?** I have found that I am able to re-connect with merchants that may have slipped through the cracks. ### 35. Very easy to use. Love the integration within sales force **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan A. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2019 **What do you like best about InsideSales?** The integration with salesforce and the ability to have all information and contacts in one location. Being able to prioritize accounts and email or call quickly. **What do you dislike about InsideSales?** Sometimes there is a delay or problems connecting calls through Skype. **What problems is InsideSales solving and how is that benefiting you?** The ability to stay organized and have alerts pop up when you have a scheduled activity. ### 36. great decision to bring on Playbooks **Rating:** 4.5/5.0 stars **Reviewed by:** Sandra D. | Regional Manager, Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2019 **What do you like best about InsideSales?** Visibility of what is going on with reps **What do you dislike about InsideSales?** Not all functions are available with CRM **What problems is InsideSales solving and how is that benefiting you?** The Number of outbound calls reps is making is low ### 37. Sales Development Representative **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about InsideSales?** I think how easy it is to use. I also like that we can create our own email templates. **What do you dislike about InsideSales?** I dislike that we cannot create our own plays- im not sure if thats an inside sales thing or my management wont allow it **What problems is InsideSales solving and how is that benefiting you?** Sometimes my calls dont connect ### 38. Playbooks = Effective & Efficient Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Nickolas P. | Sales Development Representative, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2019 **What do you like best about InsideSales?** I like that Playbooks tells me what tasks to complete each day. For prospecting purposes, it's a huge time saver. **What do you dislike about InsideSales?** My org doesn't have the capability to send scheduled emails yet, but we will soon! **Recommendations to others considering InsideSales:** If you're sales team needs to spend less time planning out their day, Playbooks is a great tool to make them more efficient and spend more time collaborating with new businesses. **What problems is InsideSales solving and how is that benefiting you?** The benefits are that it keeps each rep organized and basically plans out their day. Playbooks is effective for prospecting new business. Once a decision maker is reached or the 10 day cadence has been completed, the account will be removed from Playbooks. Then, I personally like to follow up with accounts that are moving forward in the sales process. ### 39. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Michael R. | Business Development Representative, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2019 **What do you like best about InsideSales?** I love the versatility of Playbooks. I've used tools in the past that limit my reach, but Playbooks allows me to do everything I need and track all my actions to ensure the best outcomes possible. The platform is very user friendly, which is a must for someone looking to be efficient with their day. **What do you dislike about InsideSales?** Honestly, there's not too much to complain about. If anything, the thing I dislike about Playbooks is in the main dashboard. There's a few options or actions on the main dashboard that I don't use , but that doesn't really cause me a problem or inconvenience. It's just a feature that I don't use. **What problems is InsideSales solving and how is that benefiting you?** The problems that I'm solving with Playbooks is how do I manage my day as efficiently as possible. ### 40. Great (as long as the leads are decent) **Rating:** 2.5/5.0 stars **Reviewed by:** Steve C. | Inside Sales Rep, Enterprise (> 1000 emp.) **Reviewed Date:** September 16, 2019 **What do you like best about InsideSales?** I like the auto-voicemail features. Easy to leave VM **What do you dislike about InsideSales?** difficulty in removing crappy leads. **What problems is InsideSales solving and how is that benefiting you?** fast to leave a message and be on to another call ### 41. Rocky **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about InsideSales?** Quick calling, no need for multiple tabs open - great concept not ironed out enough. **What do you dislike about InsideSales?** freezes, numbers doesn't work, forces you to call even if you have already made contact, does not show me the decision makers name - just the name of the business. freezes, lags - shows it's calling one number, one name, and a different account's page is open. Very confusing. **Recommendations to others considering InsideSales:** would not recommend. **What problems is InsideSales solving and how is that benefiting you?** only real benefit I have seen thus far; for reps who have issues following the call cadence it does force you. People who have a flow it is slowing down. I was averaging 4+ closed accounts prior to play books, now I average 1 - 2. Personally I feel as though it has negatively affected my performance. ### 42. Playbooks Success **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Business Development Representative, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2019 **What do you like best about InsideSales?** The ease and efficiency of completing tasks **What do you dislike about InsideSales?** Wish it had logged my already done tasks **Recommendations to others considering InsideSales:** If you have lots of busy work in between larger, important tasks, Playbooks is a great way to get through the busy work quickly so you can focus on the bigger picture of sales. **What problems is InsideSales solving and how is that benefiting you?** Playbooks saves me so much time and takes the busy work out of prospecting accounts. This gives me more time to focus on the important parts of my accounts! ### 43. Playbooks provides a fast and easy way to reach more customers. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about InsideSales?** I like how it allows me to keep a proper cadence with all my contacts. I now have a way to keep track of all everyone I'm reaching out to and when i should be touching to them again. With Playbooks, I'm able to run multiple strategic campaigns simultaneously and not have to worry about keeping track of all the information on my own. **What do you dislike about InsideSales?** Playbooks tends to make my computer run a little slower. **What problems is InsideSales solving and how is that benefiting you?** The business benefits that i'm solving with playbooks is better time management, which in sales, means more money. The less time i spend manually tracking all my campaigns and contacts, the more time i have for other revenue-generating activities. Playbooks directly affects my revenue and bottom line. ### 44. I think it will be very useful and efficient once I learn the program and can implement more **Rating:** 5.0/5.0 stars **Reviewed by:** Blake E. | BDR, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** The fact that there are less clicks and everything I need is in my dialer makes for a very efficient call cadence. **What do you dislike about InsideSales?** Unfortunately the program does not know where I am currently at with all of my accounts, it is starting from square one with all my accounts within the dialer. **What problems is InsideSales solving and how is that benefiting you?** Having everything in one place keeps my day more organized. It is a lot less of a manual process than creating tasks inside of salesforce. ### 45. Very Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about InsideSales?** The best part about playbooks is that it helps to organize and prioritize accounts that reps are prospecting. Reps have always great at managing accounts once they have set an appointment but have never had a defined way of contacting newly assigned accounts or accounts in which they have no reached a DM. **What do you dislike about InsideSales?** The only thing that I have noticed as a con thus far is it has been taking reps time to get adjusted and things have been taking a while to load which has disrupted the workflow a little bit. I truly believe it is more of a "learning curve" thing and once we have a few more days under our belt this will go away. **What problems is InsideSales solving and how is that benefiting you?** The business problems we are solving are us previously lacking the ability to cast a wider net. This will allow reps to feel way more organized and comfortable pulling way more businesses into their book and working them effectively - not allowing them to fall through the cracks. ### 46. Playbooks is unlocking massive productivity gains for our sales organization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** The ability for reps to work how they like to while still using the tool properly is a huge win! We don't have reps not adopting the tool because they don't like the changed workflow, because the workflow doesn't HAVE to change -- they just don't have to continue to do all the admin work around managing a cadence themselves. **What do you dislike about InsideSales?** We've had a few hiccups here and there in-terms of app performance, but the ISDC team has been on-top of all issues immediately and also been very communicative along the way until an issue is fully resolved. **What problems is InsideSales solving and how is that benefiting you?** We've recently rolled out a prescribe cadence to our entire BDR sales floor with the goal of increasing the amount of outbound activity while also making that activity intelligently designed -- the Playbooks tool fits perfectly into this goal and has worked very well for us. We're only a few months into the tool being in reps hands and we're seeing activity (and the RIGHT activity) increase across the board. ### 47. Great tool for improving cadence **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2019 **What do you like best about InsideSales?** It improves my overall organization. It is very easy to navigate and a great way to sort and plan your calls and emails for the day. It flows perfectly with the other systems we use here like salesforce and yesware. I think this tool gets rid of a lot of the fluff added on to the day and makes everything more seamless and organized. **What do you dislike about InsideSales?** It is really overwhelming to start because there are so many tasks to go through. Once you are caught up it works pretty seamlessly. One thing I would change is making it easier to call a different number if it comes to it. If I call the first number and there is no answer you have to add another task to make that call. **What problems is InsideSales solving and how is that benefiting you?** Playbooks makes it hard to lose track of an account. I like how there is a clear next step for each account. The benefits are reaching the decision maker faster and having a better idea of where you are at in the process when calling them. ### 48. Playbooks has made me more efficient at my job. **Rating:** 5.0/5.0 stars **Reviewed by:** Heath C. | Account Manager, EAM, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2018 **What do you like best about InsideSales?** The integration into our CRM is crucial. I like that you have the ability to email and call from one system; and it logs all of the activities for you in CRM. That used to be a duplicate effort for me. Also pulling the entire email over is great for review. **What do you dislike about InsideSales?** I wish that it had the ability to track and log return emails. I would like to be able to tie my contacts to accounts so that it is more organized **Recommendations to others considering InsideSales:** This is a great product that can make life easier for your reps. **What problems is InsideSales solving and how is that benefiting you?** I am becoming more efficient during the day and it allows me to get more done. We have to meet certain KPIs per week and this has already helped so much. ### 49. Its Helped me keep track of my day **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph E. | Business Development Represenative, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about InsideSales?** I'm able to keep track of calling my pardots 3 times a day where i struggled before. Love how fast i can move on to next task **What do you dislike about InsideSales?** That I wasn't able to review my tasks that were blocked **Recommendations to others considering InsideSales:** Everything has been great, just have to master it now **What problems is InsideSales solving and how is that benefiting you?** I am able to make more calls and track the calls especiall pardots. I love that the email sends right after. I'm able to keep track of my day and I love it ### 50. InsideSales.com - A Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2019 **What do you like best about InsideSales?** This is exactly the right solution for an IS team. This gives us a chance to target appropriately and intelligently while ensuring prompt follow up. I was honestly very impressed from the get go and everything I've seen after is just reinforcing my opinion. **What do you dislike about InsideSales?** There isn't a single thing on here that I can confidently say I dislike. Unless InsideSales.com can make customers answer the phone immediately? That would be nice. **Recommendations to others considering InsideSales:** I highly recommend using this product, even if it's just a trial run. In under a month I have a firm understanding of the potential uses and thoroughly believe this is a must have for any inside sales team. **What problems is InsideSales solving and how is that benefiting you?** It gives me a communication medium that I was severely lacking. It keeps me organized and ensures I change my messaging with each attempt. ## InsideSales Discussions - [Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?](https://www.g2.com/discussions/26128-do-you-think-playbooks-will-integrate-more-plays-into-the-system-by-the-end-of-2020) - 1 comment, 2 upvotes - [Does Playbooks work with the Microsoft Dynamics cloud solution?](https://www.g2.com/discussions/work-with-miscrosoft-dynamics) - 1 comment, 1 upvote - [Is Playbooks Salesforce lightning ready?](https://www.g2.com/discussions/salesforce-lightning-capable-f9f5a24d-500f-4b05-8b22-2ef70a1f8b83) - 1 comment, 1 upvote - [View InsideSales pricing details and edition comparison](https://www.g2.com/products/insidesales/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-15+14%3A38%3A29+-0500&secure%5Bsession_id%5D=e9f98d83-e99d-4dd1-ae86-2d344e243cbe&secure%5Btoken%5D=f783914764dbcd2dbeab1626c5807b8d3547931cf3d6457a5bea9e58b7c5a21c&format=llm_user) ## InsideSales Features **Additional Functionality** - Calendar Sync - CRM - Conversation Intelligence - Lead Qualification - Strategic Planning - Customizable Reports - Visual Analytics - Customer Profiles - Activity Tracking - Alerts/Notifications - Contact Database - Lead Scoring - Data Import/Export - Data Cleansing - Prospecting Tools - Sentiment Analysis - Multi-Channel Data Collection - AI Copilot - Dashboard Creation - Engagement Tracking - Generative AI - Lead Generation - Interaction Tracking - Predictive Analytics - Customizable Templates - Collaboration Tools - For Sales Teams/Organizations **Data Availability** - Contact Data Availability - Company Data Availability - Industry Research Availability - Technographic Data Availability **Lead Facilitation** - Customer-facing Chatbot - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - CRM Integration **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Data Accuracy** - Contact Data Accuracy - Company Data Accuracy - Technographic Data Accuracy **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Multi-Device Data Visualization - Interactive Dashboards - Data Segmentation **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting - Budgeting/Forecasting - Correlation Analysis - Competitive Analysis - Sales Trend Analysis - Statistical Analysis **Contacts** - Personalization - Information Locater - Record Prospect Data - Contact Management **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Coaching - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Generative AI** - AI Text Generation - Generative AI **Agentic AI - Sales Intelligence** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integrations - Calendar/Reminder System **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting/Dashboards - Mobile User Support - APIs - Deal Management - Sales Pipeline Management - Lead Management - Contact Management - Workflow Management - Territory Management - Sales Activity Management **Sales Management** - Live Pipeline Management - Sales Gamification - Account-Based Analytics - Activity Tracking - Predictive Analytics - Visual Analytics - Task Management - Contact Management - Lead Management - Opportunity Management - Workflow Management **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking - AI/Machine Learning **Administrative** - Third-Party Integrations - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Dynamic Modeling - Lead Qualification - Lead Capture - Real-Time Reporting - Contact Database - API - Reporting & Statistics - Role-Based Permissions - Collaboration Tools - Dashboard Creation - Modeling & Simulation - Exception Reporting - Generative AI - Sales Reports - Performance Metrics - "What If" Scenarios - Customizable Reports - Data Import/Export - AI Copilot - Graphical Data Presentation - Drag & Drop - Access Controls/Permissions - Alerts/Notifications - Business Process Control - Multi-Currency - Pipeline Reports **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Meeting Management - AI Copilot - Reminders - Recommendations - Lead Distribution - Workflow Management - Performance Management - Dashboard - Email Management - Lead Management - Activity Tracking - Email Templates - Third-Party Integrations - Customizable Fields - Sales Pipeline Management - Generative AI - Automatic Call Distribution - Call Monitoring - Lead Capture - Deal Management - Call List Management - Multi-Channel Communication - Call Recording - For Contact Centers - CRM - Data Management - Calendar Management - Chat/Messaging - Lead Qualification - API - Task Management - Interaction Tracking - Reporting & Statistics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation **Features** - Lead Builder - Integration to CRM/Marketing Automation - Data Cleaning/Enrichment - Data Segmentation/Filtering - Search - News/People Alerts - Connections - Reporting - Messaging - Real-Time Data - Intent Data - Sales Automation - Email Marketing - Real-Time Reporting ## Top InsideSales Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,503 reviews)