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At a Glance
Market Segments
Enterprise (48.4% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
InsideSales
Star Rating
(618)4.5 out of 5
Market Segments
Enterprise (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about InsideSalesOutreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Outreach excels in streamlining sales processes, with users highlighting its automation features and comprehensive sales analytics. This makes it a powerful tool for teams looking to enhance their outreach efficiency.
- Users say that InsideSales offers a user-friendly experience, particularly during the onboarding process. Reviewers appreciate the easy integration setup and the intuitive interface, which allows for a smooth transition from setup to daily use.
- According to verified reviews, Outreach has a significantly higher volume of recent feedback, indicating that it remains a popular choice among users. Many praise its ability to keep a detailed log of interactions, which is crucial for maintaining relationships with prospects.
- Reviewers mention that InsideSales shines in its task management capabilities, with features that remind users when to follow up with leads. This functionality helps sales teams stay organized and focused on their outreach efforts.
- G2 reviewers highlight that while Outreach has a strong overall satisfaction score, some users feel it could improve in areas like ease of setup. In contrast, InsideSales receives higher marks for its straightforward implementation process, making it a better fit for teams prioritizing quick deployment.
- Users report that both platforms have strong support systems, but InsideSales stands out with its higher quality of support ratings. Reviewers appreciate the ongoing assistance and resources available, which can be vital for teams navigating complex sales environments.
Pricing
Entry-Level Pricing
InsideSales
No pricing availableOutreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
InsideSales
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.9
487
8.7
2,669
Ease of Use
8.9
491
8.3
2,685
Ease of Setup
8.4
94
7.7
848
Ease of Admin
8.4
96
7.8
773
Quality of Support
9.1
479
8.3
2,425
Has the product been a good partner in doing business?
9.2
92
8.5
759
Product Direction (% positive)
9.0
473
8.5
2,499
Features by Category
Data Availability
8.8
94
Not enough data
8.6
92
Not enough data
8.4
77
|
Verified
Not enough data
Not enough data
Not enough data
Data Accuracy
8.5
85
Not enough data
8.5
81
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.7
22
Not enough data
8.2
29
|
Verified
Not enough data
8.8
31
Not enough data
8.3
29
|
Verified
Not enough data
Not enough data
Not enough data
9.1
23
Not enough data
Features
8.6
67
Not enough data
9.1
89
Not enough data
8.4
73
Not enough data
8.7
77
|
Verified
Not enough data
8.8
95
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.7
79
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.9
83
|
Verified
Not enough data
Lead Facilitation
9.4
8
Feature Not Available
8.7
21
7.5
35
9.4
27
8.2
37
9.4
20
8.2
39
Organization
9.4
24
8.0
34
9.4
27
8.1
36
9.1
18
8.1
34
Performance Analysis
8.9
17
7.4
39
9.1
25
8.3
42
Sales Analysis
9.4
13
7.4
38
9.0
18
7.9
39
Generative AI
Not enough data
7.9
26
Not enough data
7.7
25
Agentic AI - AI Sales Assistant
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Integrated Workflows
9.1
225
|
Verified
8.7
1009
|
Verified
9.0
228
|
Verified
9.1
1058
|
Verified
9.0
228
8.4
869
|
Verified
8.8
173
|
Verified
8.2
796
|
Verified
9.1
219
|
Verified
8.5
1009
|
Verified
8.9
19
8.6
400
8.6
11
8.2
348
Repeatability and Reportability
8.9
197
|
Verified
8.3
861
|
Verified
9.1
209
|
Verified
8.6
945
|
Verified
9.1
200
|
Verified
8.5
924
|
Verified
8.7
175
|
Verified
7.8
772
|
Verified
8.2
15
7.0
315
AI and Automation
8.8
20
7.8
339
8.4
17
7.3
308
8.7
17
7.7
347
8.9
15
7.3
299
8.2
15
7.0
291
Generative AI
Not enough data
6.7
139
Agentic AI - Sales Engagement
Not enough data
6.5
27
Not enough data
7.2
26
Not enough data
7.7
27
Not enough data
6.4
27
Not enough data
6.9
27
Not enough data
6.9
27
Not enough data
7.0
26
Call Analytics
Not enough data
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Agent Performance Management
Not enough data
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Generative AI
Not enough data
7.5
40
Agentic AI - Conversation Intelligence
Not enough data
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Revenue Sourcing and Forecasting
Not enough data
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
CRM Data Enrichment
Not enough data
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Account Management
Not enough data
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
7.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Incentives
8.1
16
7.5
194
8.2
19
8.2
235
|
Verified
6.3
8
7.0
166
|
Verified
8.8
25
|
Verified
8.3
246
|
Verified
Personalization
8.3
17
|
Verified
8.3
264
|
Verified
8.3
17
|
Verified
7.9
271
|
Verified
8.8
23
|
Verified
8.3
323
|
Verified
8.3
18
8.1
228
|
Verified
Administrative
9.2
28
|
Verified
8.7
307
|
Verified
9.1
18
|
Verified
8.4
259
|
Verified
8.8
18
8.5
265
Agentic AI - Email Tracking
Not enough data
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Analytics
9.1
175
8.8
1438
9.1
169
8.4
1379
9.2
171
Feature Not Available
Customizations
9.2
186
8.8
1405
9.3
174
8.9
1431
9.3
180
8.5
1405
8.9
155
8.3
1056
9.3
184
9.0
1447
Generative AI
Not enough data
6.8
162
Agentic AI - Sales Analytics
Not enough data
7.0
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.9
8
Data Sourcing
8.9
131
7.7
159
9.0
124
7.9
174
9.0
107
Feature Not Available
8.9
156
8.1
188
8.7
127
7.6
168
Predictive Analytics
8.6
135
7.3
142
8.7
114
7.5
136
8.5
99
7.0
127
8.8
112
7.4
135
Sales Management
8.9
128
8.0
149
8.8
153
Feature Not Available
8.9
150
7.8
164
9.1
183
8.8
189
Agentic AI - Outbound Call Tracking
Not enough data
5.2
10
Not enough data
5.5
10
Calling
8.9
291
8.5
812
8.9
312
7.9
906
9.1
322
8.4
1032
9.3
372
8.8
1089
Not enough data
5.5
14
Contacts
8.9
333
8.6
1146
8.8
309
8.0
985
8.8
308
8.4
1065
Insights
8.9
341
8.3
1092
|
Verified
8.7
303
8.4
1051
8.9
254
7.7
594
9.0
309
9.1
1191
8.7
308
8.1
1036
Not enough data
6.7
13
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Feedback
Not enough data
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
6.7
21
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
InsideSales and Outreach are categorized as Sales Engagement, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, and AI Sales Assistant
Unique Categories
InsideSales is categorized as Sales Intelligence and SAP Store
Outreach is categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Coaching, and AI SDRs
Reviews
Reviewers' Company Size
InsideSales
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.7%
Computer Software
16.0%
Marketing and Advertising
12.9%
Telecommunications
6.9%
Financial Services
5.6%
Other
35.8%
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Discussions
Is Playbooks Salesforce lightning ready?
1 Comment
Official Response from InsideSales
Yes, Playbooks works seamlessly with Salesforce lightning. Read more
Does Playbooks work with the Microsoft Dynamics cloud solution?
1 Comment
Official Response from InsideSales
Yes, Playbooks works with the cloud Microsoft Dynamics CRM. Read more
Do you think Playbooks will integrate more "Plays" into the system by the end of 2020?
1 Comment
MP
Plays are written by users with permission, not by playbooksRead more
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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