# ServiceTitan vs Workiz Comparison
---
## AI Generated Summary
- **G2 reviewers report** that ServiceTitan excels in customer support, with users praising their dedicated Customer Success Manager, Jay Flores, for his proactive communication and deep knowledge of the platform. This level of support seems to enhance user satisfaction significantly.
- **Users say** that Workiz stands out for its user-friendly interface, making it easy for technicians to manage their schedules. Reviewers appreciate the clean layout and customization options for invoices, which contribute to a smoother day-to-day operation.
- **According to verified reviews** , ServiceTitan offers robust automation features that help streamline tedious tasks, allowing users to focus on more critical aspects of their business. This capability is highlighted as a significant advantage by those who have integrated it with other tools like QuickBooks Online.
- **Reviewers mention** that Workiz shines in its ease of setup, with many users noting that the initial onboarding process was straightforward and quick. This aspect is particularly beneficial for small businesses looking to implement new software without extensive downtime.
- **G2 reviewers highlight** that while both platforms have similar star ratings, ServiceTitan's overall G2 Score reflects a broader user base and more recent feedback, indicating a higher level of satisfaction among its users compared to Workiz.
- **Users report** that Workiz's automation features, such as appointment reminders and customer follow-ups, are particularly effective, helping businesses maintain better communication with clients. This functionality is seen as a significant plus for enhancing customer relationships.



| | ServiceTitan | Workiz | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 371 | 231 | 
| **Largest Market Segment** | Small-Business (65.5% of reviews) | Small-Business (96.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 5 Users Per Year | 

---
## Top Pros & Cons

### ServiceTitan

Pros:
- Ease of Use (29 reviews)
- Customer Support (24 reviews)

Cons:
- Learning Curve (17 reviews)
- Improvement Needed (15 reviews)

### Workiz

Pros:
- Customer Support (21 reviews)
- Ease of Use (17 reviews)

Cons:
- Customization Difficulties (10 reviews)
- Pricing Issues (8 reviews)

---
## Ratings Comparison
| Rating | ServiceTitan | Workiz | 
|---|---|---|
  | **Meets Requirements** | 8.7 (303 reviews) | 8.7 (163 reviews) | 
  | **Ease of Use** | 8.4 (308 reviews) | 8.8 (168 reviews) | 
  | **Ease of Setup** | 6.8 (235 reviews) | 8.7 (132 reviews) | 
  | **Ease of Admin** | 8.0 (200 reviews) | 9.1 (111 reviews) | 
  | **Quality of Support** | 7.8 (298 reviews) | 8.7 (161 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (201 reviews) | 9.1 (113 reviews) | 
  | **Product Direction (% positive)** | 9.0 (297 reviews) | 9.3 (142 reviews) | 

---
## Pricing

### ServiceTitan

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Workiz

#### Entry-Level Pricing

Plan: Standard

Price: Contact Us 5 Users Per Year

Description: The essential tools to grow and boost efficiency.

Key Features:
- Quickbooks Online
-  Total of 5 Automations
- Custom fields

[Browse all 3 editions](https://www.g2.com/products/workiz/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | N/A | N/A |
| **Workiz** | N/A | N/A |

#### Notifications

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Confirmations & Reminders** | Not enough data | Not enough data | 
| **Appointment Follow-Up** | Not enough data | Not enough data | 
| **Scheduling Notifications** | Not enough data | Not enough data | 

#### Settings

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Time Zone Detection** | Not enough data | Not enough data | 
| **Availability Settings** | Not enough data | Not enough data | 
| **Blocked Time Settings** | Not enough data | Not enough data | 

#### Personalization

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Links** | Not enough data | Not enough data | 

#### Integrations

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Multi- Calendar Integration** | Not enough data | Not enough data | 
| **Website Integration** | Not enough data | Not enough data | 
| **Payment Acceptance** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Communication** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **ServiceTitan** | 7.6/10 | 232 |
| **Workiz** | 8.2/10 | 130 |

#### Generative AI

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **AI Text Summarization** | 7.9 (85 reviews) | 7.8 (44 reviews) | 
| **AI Image-to-Text** | 6.9 (81 reviews) | 6.2 (24 reviews) | 

#### Before the Job

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Calendar** | 7.4 (190 reviews) | 8.6 (122 reviews) | 
| **Dispatch** | 8.9 (218 reviews) | 8.8 (114 reviews) | 
| **Roles** | 8.4 (201 reviews) | 8.7 (111 reviews) | 
| **Booking** | 8.4 (194 reviews) | 8.4 (106 reviews) | 

#### On the Job

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Location** | 8.6 (201 reviews) | 8.3 (106 reviews) | 
| **Employee Communication** | 7.8 (205 reviews) | 8.3 (115 reviews) | 
| **Behavior Monitoring** | 7.3 (183 reviews) | 7.6 (76 reviews) | 
| **Client Notifications** | 8.5 (207 reviews) | 8.7 (112 reviews) | 
| **Field Sales** | 8.1 (175 reviews) | 8.2 (100 reviews) | 

#### After the Job

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Reports** | 8.4 (212 reviews) | 8.3 (110 reviews) | 
| **Analytics** | 8.3 (205 reviews) | 8.3 (106 reviews) | 
| **Invoicing** | 8.7 (209 reviews) | 8.8 (113 reviews) | 
| **CRM Integrations** | 7.9 (186 reviews) | 8.1 (91 reviews) | 

#### Agentic AI - Field Service Management

| Feature | ServiceTitan | Workiz | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (19 reviews) | 8.9 (6 reviews) | 
| **Natural Language Interaction** | 5.0 (18 reviews) | 7.8 (6 reviews) | 
| **Proactive Assistance** | 5.1 (18 reviews) | 8.3 (6 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)

**Unique to ServiceTitan (2):** [Pest Control Software](https://www.g2.com/categories/pest-control-software), [HVAC Software](https://www.g2.com/categories/hvac)

**Unique to Workiz (1):** [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | ServiceTitan | Workiz | 
|---|---|---|
| **Small-Business** | 65.5% | 96.3% | 
| **Mid-Market** | 32.6% | 3.2% | 
| **Enterprise** | 1.9% | 0.5% | 

### By Industry

#### ServiceTitan

- **Construction:** 38.4%
- **Consumer Services:** 23.0%
- **Utilities:** 4.3%
- **Marketing and Advertising:** 3.7%
- **Accounting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Facilities Services:** 2.6%
- **Information Technology and Services:** 2.0%
- **Retail:** 1.7%
- **Building Materials:** 1.7%
- **Other:** 16.5%

#### Workiz

- **Construction:** 33.0%
- **Consumer Services:** 24.7%
- **Transportation/Trucking/Railroad:** 4.7%
- **Electrical/Electronic Manufacturing:** 4.2%
- **Retail:** 3.7%
- **Facilities Services:** 3.7%
- **Environmental Services:** 2.8%
- **Utilities:** 1.9%
- **Security and Investigations:** 1.9%
- **Renewables & Environment:** 1.9%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to ServiceTitan

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [ServiceTrade](https://www.g2.com/products/servicetrade/reviews) — 4.5/5 stars (59 reviews)
- [Kickserv](https://www.g2.com/products/kickserv/reviews) — 4.5/5 stars (180 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [BuildOps](https://www.g2.com/products/buildops/reviews) — 4.2/5 stars (69 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)

### Alternatives to Workiz

- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (509 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (359 reviews)
- [Service Fusion](https://www.g2.com/products/service-fusion/reviews) — 4.1/5 stars (121 reviews)
- [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) — 4.4/5 stars (1045 reviews)
- [Field Nation](https://www.g2.com/products/field-nation/reviews) — 4.5/5 stars (400 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.1/5 stars (408 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [TrueContext](https://www.g2.com/products/truecontext/reviews) — 4.5/5 stars (413 reviews)

---
## Top Discussions

### ServiceTitan

- Title: [Is it easy to migrate to ServiceTitan?](https://www.g2.com/discussions/is-it-easy-to-migrate-to-servicetitan) — 4 comments, 1 upvote
  > **Top comment:** "The answer is kind of complicated. In short, yes it is Easy. Service Titan has a whole range of trainers, support staff and online training to make the..."
- Title: [What is ServiceTitan?](https://www.g2.com/discussions/what-is-servicetitan) — 2 comments
  > **Top comment:** "Servicetitan is a industry specific software for plumbing, heating, electrical, garage doors, lawn care and pest control.  They are expanding to other..."
- Title: [What is ServiceTitan used for?](https://www.g2.com/discussions/what-is-servicetitan-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system.  It is cloud based.  It has it all.  It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [What is Titan software?](https://www.g2.com/discussions/what-is-titan-software) — 1 comment, 1 upvote
  > **Top comment:** "Service Titan is an online field service management system. It is cloud based. It has it all. It is used for industries like HVAC, Plumbing, Electrical,..."
- Title: [Does ServiceTitan integrate with QuickBooks?](https://www.g2.com/discussions/does-servicetitan-integrate-with-quickbooks) — 1 comment, 2 upvotes
  > **Top comment:** "Yes, it integrates with Quickbooks"

### Workiz

- Title: [How does Housecall Pro work?](https://www.g2.com/discussions/how-does-housecall-pro-work) — 1 comment
  > **Top comment:** "go to the website and look at all of the plans before you decide"
- Title: [How much is Workiz software?](https://www.g2.com/discussions/how-much-is-workiz-software) — 1 comment
  > **Top comment:** "My small company has less than 5 people with room to grow. We picked the standard plan, which required an up-front investment of $2028. We also pay monthly..."
- Title: [How can I](https://www.g2.com/discussions/52141-how-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can"
- Title: [How do I transfer or patch over a call from our main WorkIz phone number to the next available extension/number? Also, Is there a way to sync the WorkIz work schedule to any of our other Calendar apps such as Google Calendar, Outlook, or Calendly??](https://www.g2.com/discussions/42367-how-do-i-transfer-or-patch-over-a-call-from-our-main-workiz-phone-number-to-the-next-available-extension-number-also-is-there-a-way-to-sync-the-workiz-work-schedule-to-any-of-our-other-calendar-apps-such-as-google-calendar-outlook-or-calendly) — 1 comment, 1 upvote
  > **Top comment:** "Hey, Raymond!
We’re happy to help! Workiz does have an integrated phone system with tons of capabilities. You can easily set up a second number on the call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/servicetitan-vs-workiz)