WorkHub Tasks Features

Platform (6)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices.
Customization: As reported in 11 WorkHub Tasks reviews. Allows users to customize chat colors, text, logos, and branding.
User, Role, and Access Management: As reported in 12 WorkHub Tasks reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: As reported in 11 WorkHub Tasks reviews. Integrates with other customer service software to improve support and enhance functionality
Reporting: Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 11 WorkHub Tasks reviews.
Dashboards: Displays important metrics relating to performance

Ticket Creation User Experience: User Experience of creating and submitting a ticket This feature was mentioned in 25 WorkHub Tasks reviews.
Ticket Response User Experience: Based on 25 WorkHub Tasks reviews. User Experience of responding and receiving a response
Workflow: As reported in 25 WorkHub Tasks reviews. Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: As reported in 22 WorkHub Tasks reviews. Respond to common requests with standard reply
SLA Management: Offers tools for managing and tracking service-level agreements (SLAs) 11 reviewers of WorkHub Tasks have provided feedback on this feature.
Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions 22 reviewers of WorkHub Tasks have provided feedback on this feature.
Ticket Collaboration: Based on 25 WorkHub Tasks reviews. Share and collaborate on tickets with multiple customer service representatives
Customer/Contact Database: Based on 25 WorkHub Tasks reviews. Central repository for account and contact information

Customer Portal: As reported in 25 WorkHub Tasks reviews. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents
Email to Case: As reported in 26 WorkHub Tasks reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket
Live Chat Support: As reported in 20 WorkHub Tasks reviews. Ability for customer service agents to communicate with customers via live chat to solve problems live
Social Media Integration: Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks This feature was mentioned in 18 WorkHub Tasks reviews.
Voice: Make and receive calls directly in the application. Track and record calls for analysis. This feature was mentioned in 10 WorkHub Tasks reviews.

Communications Strategy Development: Allows planning and deployment of an overall communications strategy.
Create Content: Includes or integrates with content creation apps.
Personalization: Outbound communications are segmented and personalized.
Inbound Identification: Inbound contacts are identified and handled based on history.
Regulatory Compliance: Software verifies compliance with GDPR, CAN-SPAM, and other legal requirements.

Notes: Allows users to leave notes or comments on emails or relevant cases.
Internal Discussion: Provides a dedicated space or a thread feature that allows for long-form discussion.
Assignments and Tasks: Offer in-application assignment and task tracking functionality.
Workflows: Allows users to create and follow predetermined workflows attached to actions.
Templates: Allows users to create canned answers or templates for email responses.
Integrations: Integrates without outside software to provide additional functionality or pull information.
Tagging System: Provides a tagging system to allow users to sort emails by relevant subject.