--- title: WorkHub Tasks Reviews meta\_title: 'WorkHub Tasks Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 28 reviews by the users' company size, role or industry to find out how WorkHub Tasks works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 28 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # WorkHub Tasks Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by WorkHub Tasks but has limited features. Are you part of the WorkHub Tasks team? [Upgrade your plan](https://my.g2.com/workhub-tasks/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! WorkHub Tasks is an AI-powered task management platform designed to simplify workflow and encourage collaboration across the entire organization. This comprehensive tool provides extensive user roles and rights to ensure data privacy while streamlining the ticket creation process from email, web, and other channels. Additionally, its integrated escalation management helps ensure tasks are completed in an accurate and timely manner. To further expedite processes, WorkHub Tasks also offers digital signature capabilities to sign contracts quickly and affordably. WorkHub Tasks is the ultimate solution that helps save time and provide the best possible customer care. * * * Seller [WorkHub](https://www.g2.com/sellers/workhub-07422e3b-b6b2-4e34-a2f4-5b5f5eb265e2) Discussions [WorkHub Tasks Community](https://www.g2.com/products/workhub-tasks/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Nabeel Amir Show More ## Top-Rated Alternatives [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ View All Alternatives ](https://www.g2.com/products/workhub-tasks/competitors/alternatives) ## User Insights Average based on 28 real user reviews. [Log in to unlock pricing and user insights](/login) ![Sheher B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheher B.") SB Sheher B. Human Resources Executive Mid-Market (51-1000 emp.) 3/17/2023 "Streamline Your Customer Inquiries with this Platform!" 5/5 What do you like best about WorkHub Tasks? One of the best things about this platform is that it allows us to address all customer queries in one place. The user interface is also very intuitive, making it easy for any coworker in our organization to access and work on inquiries. The history feature is also a great feature that allows us to keep track of past conversations and resolve issues more efficiently. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Occasionally, we experience delays in receiving emails in our agent's mailbox. This can be problematic, as it may cause agents to miss tickets or respond to them later than they should. We believe that improving this functionality could help agents take tickets on time, and we recommend exploring ways to speed up the process. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? Before using this platform, we used a Gmail box to respond to client inquiries. However, since implementing this platform, we can easily see each ticket by number and which agent is working on it, allowing us to avoid missing emails or losing track of requests. We appreciate that all the email conversations related to a ticket are also consolidated in one place, making it easier for us to provide better customer support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zeeshan I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeeshan I.") ZI Zeeshan I. B2B Lead Generation, Sales Development Representative, ServiceNow Developer Small-Business (50 or fewer emp.) 3/16/2023 "Simplify Your Customer Service with Task Management Tools!" 5/5 What do you like best about WorkHub Tasks? Task management tools, in general, provide a more efficient way to handle customer inquiries that come in through email and other channels. Our agents appreciate the ability to communicate privately with one another inside tickets for background information. The software keeps all of our support requests in one place, making them simpler to identify and manage than traditional emails. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Although task management tools are incredibly easy to use, sometimes the response time for primary and major problems can be generic and not specific to the issue at hand. It can be frustrating to receive the same response for different types of problems. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? We have used a variety of task management tools in the past, including Zendesk, Groove, and Salesforce Service Cloud. However, we found that these tools often required a steep learning curve and too many clicks to manage tickets effectively. Thankfully, we discovered a more user-friendly solution that simplifies our customer service process. We can now manage tickets and obtain information with ease, thanks to the neat and visually simple system. We strongly recommend task management tools to both small and large organizations looking to streamline their customer service process. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Muhammad S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Muhammad S.") MS Muhammad S. Software Quality Assurance Engineer Mid-Market (51-1000 emp.) 3/24/2023 "Solve Your customer service and Problem-Solving Efforts" 5/5 What do you like best about WorkHub Tasks? One of the best things about WorkHub Tasks is how easy it is to set up and use. The software is very intuitive and comes with all the necessary features for efficient problem management and excellent customer support. I especially appreciate the availability of widgets that make it easy to connect with clients. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Honestly, I can't think of anything negative to say about WorkHub Tasks. The features are all top-notch, and the software itself is highly reliable and user-friendly. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? One of the biggest problems that WorkHub Tasks has helped us solve is automating our customer support responses. This has freed up a lot of our team's time, allowing them to focus on more pressing issues and providing faster, more efficient problem-solving. Overall, this has led to increased client satisfaction and better results for our business. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Arslan C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Arslan C.") AC Arslan C. SQA Engineer Mid-Market (51-1000 emp.) 3/24/2023 "Simplify customer support!" 5/5 What do you like best about WorkHub Tasks? The best feature of WorkHub Tasks is its omnichannel support, which makes it easier to manage customer inquiries from different channels. Additionally, the automated ticket generator has been a game-changer for us, saving us time and effort. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? While the software is generally user-friendly, the UI may take some time to get used to. However, once you understand how to open and resolve tickets, the process becomes smoother. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? As a remote worker, I rely on WorkHub Tasks to manage customer queries efficiently. The software allows us to generate tickets manually or automatically assign them to team members based on communication channels. It has greatly simplified our customer support process, and I can easily track and organize my tickets from the dashboard to ensure timely resolution Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Irtaza C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Irtaza C.") IC Irtaza C. Software Developer Small-Business (50 or fewer emp.) 3/15/2023 "The Benefits of Workhub Tasks" 5/5 What do you like best about WorkHub Tasks? I really appreciate the all-in-one nature of Workhub Tasks: it's great for managing Support needs, and especially helpful when it comes to the Help Center. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? The Help Center is a bit too basic for my liking. It would be great to have the ability to publish help articles without requiring customers to create log-ins. Also, Support Agents should have an easier way to check out the tickets they receive CSATs on. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? Workhub Tasks is a great solution for many of my Support needs. It provides several helpful features, and makes it much simpler to keep the Help Center up to date. Overall, I'm very satisfied with the benefits it offers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bilal A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bilal A.") BA Bilal A. Software Engineer Mid-Market (51-1000 emp.) 10/5/2022 "WorkHub Tasks - Ticketing made simple" 5/5 What do you like best about WorkHub Tasks? All tickets raised by my consumers are easily accessible. I can check how my teammates are performing. Multiple Teams may simply cooperate and evaluate the concerns made by the consumer. Retrieving our reports for presentation to leadership or corporate executives is simple. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Creating custom fields is a little difficult to grasp. That should be more explicit, and the option to update current data as needed per organization. It is a micro issue but it should be solved for proper execution. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? After trying Hiver for a shared inbox (with Gmail), we switched to WorkHub tasks to handle emails in a shared inbox. We quickly learned that the extra features available on a ticketing system were far more suited to our use cases. We now use it to manage several support channels, including email, social media messages, and phone calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Saqib A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saqib A.") SA Saqib A. Social Media Marketing Specialist Mid-Market (51-1000 emp.) 12/7/2022 "Excellent software at an excellent price. Excellent system for work orders and service requests!" 4.5/5 What do you like best about WorkHub Tasks? I use it on a daily basis to create tickets, escalate tickets, and direct our faculty and staff to forms that populate within workhub tasks. It is very effective for all of these purposes. It has an intuitive design and is simple to use. A few things, such as searching for tickets with a search filter, were initially perplexing, but I figured it out on my own within a minute. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? I don't have any complaints about this particular software, but most ticket systems, in general, treat support as a separate activity from CRM. We switched to a system that tries to combine CRM and Ticketing for one of my companies. This combination is not required for all businesses. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? Usually, we use Tasks as an administrator of our maintenance team so that the user can create a ticket and our team can see it better. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bilal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bilal G.") BG Bilal G. Lead Full Stack Engineer Mid-Market (51-1000 emp.) 3/24/2023 "Boosting customer loyalty!" 5/5 What do you like best about WorkHub Tasks? I like the ability to prioritize tickets based on their urgency or importance, which has been tremendously helpful in managing our customer support queue efficiently. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Although the software is feature-rich, the knowledge base is minimal, which makes it challenging to find answers to certain queries. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? With WorkHub Tasks, my team and I can now track and manage resolved tickets easily, helping us to speed up our customer support and ultimately improve customer retention. By addressing customer concerns promptly and efficiently, we have noticed an increase in customer satisfaction and loyalty. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Yasir R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasir R.") YR Yasir R. Full Stack Engineer Small-Business (50 or fewer emp.) 2/23/2023 "Prioritize Tasks with a simple UI!" 5/5 What do you like best about WorkHub Tasks? What I like about workhub tasks It is simple to work with multiple groups on because group filters are available. I like how simple it is to delegate and prioritize tasks. Furthermore, the interface is simple and easy to use; you can easily create tickets and follow email threads. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? Closed emails can sometimes be difficult to find, but tagging emails has helped with this. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? You can be confident that you will not miss any tasks and that everything will be handled appropriately, which is critical in customer service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Waqas S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Waqas S.") WS Waqas S. Principal Software Engineer Mid-Market (51-1000 emp.) 3/22/2023 "Communication Solution for Users and Contractors" 5/5 What do you like best about WorkHub Tasks? Overall, it works as an efficient email system that facilitates seamless communication with our customers and contractors. Review collected by and hosted on G2.com. What do you dislike about WorkHub Tasks? At times, searching for past communications can be challenging, and the search results could be improved. Review collected by and hosted on G2.com. What problems is WorkHub Tasks solving and how is that benefiting you? Workhub Tasks is enabling us to communicate with our users and contractors without sharing our personal work emails, ensuring privacy and security. With this communication solution in place, we can streamline our communication process and collaborate more effectively with our stakeholders. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/workhub-tasks/pricing) ##### ##### WorkHub Tasks Features Platform Customization User, Role, and Access Management Reporting Ticket and Case Management Ticket Creation User Experience Ticket Response User Experience Workflow Communication Channels Customer Portal Email to Case Live Chat Support [ View More Features ](https://www.g2.com/products/workhub-tasks/features) ##### Categories on G2 [Help Desk](https://www.g2.com/categories/help-desk)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Shared Inbox](https://www.g2.com/categories/shared-inbox) ##### Explore More [How does web client acceleration benefit geographically distributed global user bases?](https://www.g2.com/discussions/how-does-web-client-acceleration-benefit-geographically-distributed-global-user-bases)[Which partner ecosystem platform is best for co-selling and joint marketing with technology partners when you want one system rather than managing everything in spreadsheets?](https://www.g2.com/discussions/which-partner-ecosystem-platform-is-best-for-co-selling-and-joint-marketing-with-technology-partners-when-you-want-one-system-rather-than-managing-everything-in-spreadsheets)[Which digital communications governance solutions provide support teams experienced with capital markets regulatory requirements?](https://www.g2.com/discussions/which-digital-communications-governance-solutions-provide-support-teams-experienced-with-capital-markets-regulatory-requirements) [Which application release orchestration tools integrate well with existing Kubernetes and Helm-based infrastructure so teams do not have to choose between their orchestration tool and their deployment platform?](https://www.g2.com/discussions/which-application-release-orchestration-tools-integrate-well-with-existing-kubernetes-and-helm-based-infrastructure-so-teams-do-not-have-to-choose-between-their-orchestration-tool-and-their-deployment-platform)[Highest rated project management tool for mobile use](https://www.g2.com/discussions/highest-rated-project-management-tool-for-mobile-use)[Which managed IoT services tools deliver strong implementation support for large enterprise deployments?](https://www.g2.com/discussions/which-managed-iot-services-tools-deliver-strong-implementation-support-for-large-enterprise-deployments) [Show MoreShow Less](javascript:void(0);)