As a guest experience expert, I value the ability to provide personalized welcome messages, background music, property details, local recommendations, and concierge services all in one seamless platform. It allows me to elevate every detail beyond the norm and create a truly memorable stay, setting the perfect tone for our guests’ arrival.
With the new ability to add background videos, we can now enhance the experience even further: for our Florida properties, a calming beach video to welcome guests after a day of travel; for our Nashville properties, an energetic downtown video to get guests excited about arriving in a high-energy city. Being able to market both markets to our guests through Welcome Screen is absolutely invaluable. Review collected by and hosted on G2.com.
We don’t have any dislikes about the platform itself. We did recently encounter an issue with what we believe is the integration with OwnerRez, which prevented the most recent guest list from pulling over correctly. Dylan and his team were incredibly responsive, and we scheduled a quick call to discuss it. His team is now addressing the issue behind the scenes. Review collected by and hosted on G2.com.
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