--- title: Webex Calling Reviews meta_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 635 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 635 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Webex Calling Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 635 ## About Webex Calling Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. ## Webex Calling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Webex Calling, enjoying its simple setup and intuitive interface. (69 reviews) - Users commend the **reliability** of Webex Calling, noting its clear call quality and stable connectivity during use. (50 reviews) - Users enjoy the **impeccable call quality** of Webex Calling, appreciating its stability and smooth integration within the suite. (41 reviews) - Users appreciate the **seamless integration of Webex Calling** within the Cisco ecosystem, enhancing communication efficiency across locations. (31 reviews) - Users value the **seamless integrations** of Webex Calling, optimizing workflows and enhancing communication efficiency across platforms. (30 reviews) - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. (29 reviews) - Users commend the **easy-to-use communication platform** of Webex Calling, enhancing team collaboration from any location. (28 reviews) - Features (28 reviews) - Easy Integration (26 reviews) - Intuitive (26 reviews) **What users dislike:** - Users find **call routing configuration complex** , making automation feel more labor-intensive than handling tasks manually. (18 reviews) - Users find the **lack of intuitiveness** in Webex Calling frustrating, complicating basic tasks and setting configurations. (18 reviews) - Users often experience **slow performance** with Webex Calling, especially during meetings or on lower bandwidth connections. (17 reviews) - Users report **performance issues** with Webex Calling, noting lags and glitches that disrupt the overall experience. (16 reviews) - Users desire **more advanced customization options** in Webex Calling to tailor their user experience effectively. (13 reviews) - Poor Call Quality (12 reviews) - Poor Interface Design (12 reviews) - Complex Features (11 reviews) - Users find the **difficult configuration** of Webex Calling challenging, particularly for newcomers and smaller IT teams. (11 reviews) - Complex Process (10 reviews) ## Webex Calling Reviews ### 1. connectivity and clarity of call is good **Rating:** 4.0/5.0 stars **Reviewed by:** Deepa G. | Data Scientist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Webex Calling?** Seamless integration with Webex Meetings and Messaging creates a unified communication experience. **What do you dislike about Webex Calling?** Limited options for customizing the user experience **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps us stay connected easily by giving a simple and reliable way to make and receive calls from anywhere ### 2. Seamless collaboration with enterprize grade security **Rating:** 4.5/5.0 stars **Reviewed by:** Jayaprakash J. | Quality Engineering Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Webex Calling?** As a frequent user of webex for teams meeting, client presentations, and other sessions, I have found it to be a robust and reliable platform. The interface is great, making it easy to schedule and join meetings directly from outlook calendar integrations. Video and audio quality are consistently crisp, even with large groups, and features like screen sharing, real time annotations, and digital whiteboards enhance collaboration. **What do you dislike about Webex Calling?** Faster response time from customer service would be great. **What problems is Webex Calling solving and how is that benefiting you?** Excellent balance between user-friendliness and enterprise grade security. ### 3. No issues for the past 2 years - much improved product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about Webex Calling?** It is now my primary meeting platform choice - it has become much more reliable over the past few years - i have not had an issue in 2 years now! **What do you dislike about Webex Calling?** i dont like the AI assistant readout when turning on this feature - its very loud and off putting in a meeting **What problems is Webex Calling solving and how is that benefiting you?** easy to use - meet customers across the world ### 4. "webex calling - Best tool for virtual meetings" **Rating:** 4.5/5.0 stars **Reviewed by:** Sophie s. | Marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Webex Calling?** Webex calling became my go to software for all my meetings with my clients overseas and with my employees as well. I love it so much that now i encourage people to use it for every virtual conference call. You can easily share screen with your clients while explaining or demonstrating anything easily. Also it comes with automated attendance feature so i don't have to manually check who attended the meeting. I can even easily share files on chat to a single person or a group while on a call with instant messaging feature so i don't have to mail everyone separately. It's very easy and convenient for me to use webex calling and if i ever face any issues with the software i can contact webex support, they're fast and quick in resolving any problem I'm facing and respond very quickly to my questions. **What do you dislike about Webex Calling?** Personally i haven't found anything that i don't like about webex calling. It's best video conferencing software for me out there. It proved very beneficial and hassle-free for me and my clients. **What problems is Webex Calling solving and how is that benefiting you?** Webex calling provide best call quality which makes communication for me and any of my clients overseas very easy. I can totally become reliable on the security of this software that my data and my client's data is totally secure with it. So far webex calling is benefiting me very much, CISCO has done great job in creating this platform for us ### 5. Webex Video Conferencing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Rishabh T. | Software Engineer I, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Webex Calling?** Seamless Integration with broader Webex ecosystem which allows for smooth transitions between messaging, meetings and call , all in a single platform. **What do you dislike about Webex Calling?** Call quality sometimes is difficult to understand. Sometime inconsistent audio and video quality, lack of customization **What problems is Webex Calling solving and how is that benefiting you?** It helped in fragmenting communication by integratring voice, video and messaging all in one platform. it benefits me by improving team collaboration, enabling remote work ### 6. Smart and Convenient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2025 **What do you like best about Webex Calling?** It can manage a large audience and super convenient to use **What do you dislike about Webex Calling?** The control needs to be accessed again when moving from one document to another **What problems is Webex Calling solving and how is that benefiting you?** Having convenience in having calls with customera ### 7. Best way to hold professional meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Webex Calling?** It's simple and elegant to use... Effective, clear voice and picture quantity even in low network areas.i have not seen it hang any time. **What do you dislike about Webex Calling?** It's all good as per my point of view. I use it on regular basis for meetings. **What problems is Webex Calling solving and how is that benefiting you?** I had used few of other softwares for the meetings but none of them was as clear and efficient like webex ### 8. Webex:ultra fast and user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2025 **What do you like best about Webex Calling?** Webex is very easy to connect with any person and it protect privacy while sharing the screen **What do you dislike about Webex Calling?** It gives notification to presenter when any person joins which is very annoying **What problems is Webex Calling solving and how is that benefiting you?** Connecting people and it helps in colloboration with different people ### 9. Video conference app with niche capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Parimita T. | Product Marketing Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Webex Calling?** for business purposes, end to end security **What do you dislike about Webex Calling?** customisation features and capabilities are limited. **What problems is Webex Calling solving and how is that benefiting you?** cloud solutions, networking, conference calling ### 10. Webex Calling is the ally your company needs for its virtual communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Applications and Systems Technical Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Webex Calling?** Webex Calling is a software committed to quality and communication efficiency, so your company will find in its functions the remote connection it has always needed. Webex Calling is constantly innovating, each one of its functions are among the best in the market to establish any type of virtual communication. In addition, Webex Calling is a software that connects with the most popular applications and social networks of today, which facilitates its adoption and use. **What do you dislike about Webex Calling?** Webex Calling is fantastic for all types of communications, it does not suffer any type of failures or technical problems, it is great for all types of business communications. It is a software that has no flaws whatsoever. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has given my company the management and control of its communications, we no longer depend on third parties to set up our meetings and videoconferences, it has allowed us to accomplish our work within a digital environment protected by its tools. ### 11. Webex Calling works well **Rating:** 5.0/5.0 stars **Reviewed by:** David G. | Network Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about Webex Calling?** Webex Calling works great for general use. All of the major features are there. **What do you dislike about Webex Calling?** Although it was 99% of everything I need, it doesn't have the same level of options and flexibility compared to on-prem CUCM/CUC. **What problems is Webex Calling solving and how is that benefiting you?** We wanted to move what we could to the cloud to eliminate the need to maintain on-premise hardware. Moving to Webex Calling eliminated the administration and overhead of servers. And since we were already using Webex Meetings and the Webex app, consolidating everything into Control Hub was a no brainer. ### 12. Webex Review **Rating:** 3.5/5.0 stars **Reviewed by:** Hillary K. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Webex Calling?** Automatically linked when needed for video meetings **What do you dislike about Webex Calling?** Still learning the platform not 100% familiar yet. **What problems is Webex Calling solving and how is that benefiting you?** Eases communication ### 13. Webex Calling Revie **Rating:** 5.0/5.0 stars **Reviewed by:** Ezequiel P. | Presales Engineer Security, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Webex Calling?** Webex Calling ensures high availability and flexibility, enabling users to make and receive calls from anywhere **What do you dislike about Webex Calling?** Webex calling is the most platform for call, Nothing dislike. **What problems is Webex Calling solving and how is that benefiting you?** Scalability, user friendly and improve customer service ### 14. Best for calling (audio video) **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham S. | Debt Consellor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about Webex Calling?** The recent update allows me to copy the number and dial it quickly. I use it everyday to make 100+ calls. **What do you dislike about Webex Calling?** The small screen pop up on the screen everytime i call and I have to keep moving it. **What problems is Webex Calling solving and how is that benefiting you?** Instant calling helps me to dial a lot of customers in a day. ### 15. Webex for productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal R. | Solution architech, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2025 **What do you like best about Webex Calling?** It is a well rounded product to conduct business in a seamless and efficient way. The system is easy to set up and is feature rich to administer. The customer service is also good . We are using it on daily basis and it fits well with other products. **What do you dislike about Webex Calling?** Its a good product and only drawback is price. **What problems is Webex Calling solving and how is that benefiting you?** To conduct business in a multilocation disparate organization ### 16. Our go to tool for remote working ! **Rating:** 4.5/5.0 stars **Reviewed by:** Margaret B. | Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Webex Calling?** Webex calling is supreme for remote working in work from home setup. I like its call and video quality across different areas and it also has instant messaging service right on the dashboard. It is very reliable for team working cause it supports file sharing option and good quality video conferencing as well . **What do you dislike about Webex Calling?** No call or video drops while communication and in meeting so i dont have any complaints regarding the main working point of Webex calling. **What problems is Webex Calling solving and how is that benefiting you?** It act as an online communication channel when our team works remotely and it improved our productivity and drop free conference calls. If i sum it all up its a good productive platform. ### 17. web+mobile calling application **Rating:** 5.0/5.0 stars **Reviewed by:** Sneha V. | Marketing Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Webex Calling?** with WebEx Calling, you get CiscoIP phones, which you can use in the contact center for dialling, we have an operations of 50 people using Cisco WebEx calling. it working like a charm, the call quality is superb and its also used for messaging. you get the minutes or you can have unlimited calling feature **What do you dislike about Webex Calling?** The integration with teams is not that good. **What problems is Webex Calling solving and how is that benefiting you?** Phone calling is expensive wherein WebEx calling is super cheap for business. ### 18. Webex **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about Webex Calling?** its easy to set up a call with other coworkers **What do you dislike about Webex Calling?** takes some getting used to on the way it is set up **What problems is Webex Calling solving and how is that benefiting you?** staying in contact with others as a remote worker ### 19. Excellent platform for voice and video communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Webex Calling?** It provide a very realiable voice and video service. **What do you dislike about Webex Calling?** It is a closed platform so the addition of IP Phones from another vendors it is more complex compared with Cisco devices **What problems is Webex Calling solving and how is that benefiting you?** Webex calling allows us to integrate and communicate all our branch offices , and its auto provisioning methods has helped us saving time in the deployment process ### 20. Communicate with your coworkers using Webex Calling's efficient services. **Rating:** 5.0/5.0 stars **Reviewed by:** Alex C. | Telecommunications Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Webex Calling?** I really like Webex Calling, I would say it is an ideal service for communicating within a work environment, it is flawless and its platform is simple to use. I can also mention that Webex Calling allows a wide communication between its users, it is perfect to establish work meetings and make business decisions. **What do you dislike about Webex Calling?** Webex Calling is excellent for all types of companies; its communication services consistently perform well without technical errors on its central platform. **What problems is Webex Calling solving and how is that benefiting you?** Our systems and communication plans are much better thanks to Webex Calling, this software has a comprehensive system of calls ideal for our needs. ### 21. E dialing at its finest! **Rating:** 3.5/5.0 stars **Reviewed by:** Kody E. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Webex Calling?** The ability to use the phone system via my computer and not a landline phone **What do you dislike about Webex Calling?** None really. I haven't noticed any drawbacks. It integrates well with Windows and Mac. **What problems is Webex Calling solving and how is that benefiting you?** The ability to place and receive calls at a manageable rate. As well as record all calls ### 22. A premium digital resource for your business communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Matt D. | Communication Systems Operator, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Webex Calling?** Webex Calling is a fantastic digital resource for connecting and communicating virtually with all your employees, it is secure and effective. Webex Calling has a formidable performance, its connection capabilities are the best to perform your work remotely. Webex Calling offers the best alternatives to make possible the most reliable and secure remote meetings for all your employees. **What do you dislike about Webex Calling?** Webex Calling is a top-notch resource, it is really fantastic for making all your meetings and business calls, there is nothing wrong with its performance. Webex Calling is unique and effective. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling offers my company the best services to make our communications possible in a secure and cost effective workspace, it is a first class business ally to satisfy our technical needs. ### 23. Good for team communications **Rating:** 4.5/5.0 stars **Reviewed by:** samira Y. | Postdoctoral Research Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Webex Calling?** Simple user interface is what i like. Very easy to work with it. **What do you dislike about Webex Calling?** Sudden disconnections specifically when you have an important meeting really hurts. **What problems is Webex Calling solving and how is that benefiting you?** It facilitates team communications. It shows current status of people which is helpful. ### 24. Webex Calling the best Platform! AMAZED **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid K. | Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Webex Calling?** The best thing about Webex Calling is that it is one of the most unique software solutions, and it helps us deploy cloud services. It is a complete enterprise-grade cloud system. **What do you dislike about Webex Calling?** Nothing works well, effective and efficient. Satisfied :) **What problems is Webex Calling solving and how is that benefiting you?** It is helping us in the calling system through VoIP, which helps us receive calls throughout the work period from our customers. ### 25. WEBEX has proven to be the worst Video calling software I ever used **Rating:** 0.0/5.0 stars **Reviewed by:** Muhammad F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Webex Calling?** There's Nothing helpful in WEBEX. I've tried both their web version as well as Desktop app and got disappointed every time. **What do you dislike about Webex Calling?** Very difficult interface that doesn't let users to share their screens. Also, there are voice issues throughout the session that are conducted on WEBEX, whether users use on the website or their desktop app. They must need to fix issues and make it user-friendly. **What problems is Webex Calling solving and how is that benefiting you?** Primarily, I used it to connect to Meta Support team regarding Advertising issues. But unfortunately, WEBEX didn't work at all and I had to face a very hard time with it. ### 26. Webex Calling working from home **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2024 **What do you like best about Webex Calling?** I work from home full time and appreciate being able to make calls without having to have a physical phone at my house. I use the Webex suite for all of my calling and it has 100% of the features that I need to get my work done. **What do you dislike about Webex Calling?** As with all things Cloud there have been times that I could not register to the Webex Cloud for an hour or more and i was not able to make calls. My home Internet was good i just could no get registered with Webex. **What problems is Webex Calling solving and how is that benefiting you?** I use the Webex suite for calling and I can say the addition of the Webex assistant has been an improvement. It can summarize meetings that I might have missed and i don't have to play back a recording of the meeting after the fact. ### 27. A good-looking, fast, efficient and compact Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Webex Calling?** It's too easy to operate. A grandma could open Webex and know what to do to have things working. Differently than the average Teams app, it's dark natively, which is in my humble opinion a MUST in 2024. It's compact, so I don't have to use it in full screen in order to have access to what I want. **What do you dislike about Webex Calling?** Not having a way to close the chat currently open. Sometimes you open someone's chat to read their message and answer, but then you have to do something else. The chat is still there, open, and there is no way to close it, you can just move to another chat. That's a problem, because sometimes you open Webex back and you ended up sending a read receipt when you didn't necessarily read it; nevertheless, message is considered "read" on client side when I go for a prioritary chat/discussion and I might forget to read that person's message later. There should be a way to put flags into chats/discussions or to set as "not read" se we're reminded later there are people to answer. The app should also use AI to remind you that some messages apparently need answering (even if that's an optional feature). I love Outlook's integration with Webex, but I don't like Webex's integration with Outlook. I can easily set up a Webex meeting through Outlook, but I cannot easily set up a Webex meeting that I'll be added to my schedule. I cannot access my teammembers schedules if I don't go through Outlook. Webex's access to Outlook's information is limited; this might not be intentional, but if it is, you might want to rethink that. **What problems is Webex Calling solving and how is that benefiting you?** I am a PD engineer. I am able to easily contact people all around the globe through Webex, even if they use Microsoft Teams instead of Webex Teams. ### 28. No more need for physical desk phones! **Rating:** 5.0/5.0 stars **Reviewed by:** Jan-Ronald A. | Infrastructure Engineering Senior Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 10, 2024 **What do you like best about Webex Calling?** Can be used anywhere I have the Webex App. **What do you dislike about Webex Calling?** Can only log into calling on one Webex app at a time but can at least log into Webex Calling on my desktop and mobile device. **What problems is Webex Calling solving and how is that benefiting you?** Saves from having to purchase physical phones. Easily scalable, especially for mergers and aquisitions or new buildouts. ### 29. Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Tanu M. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Webex Calling?** Provides security from the unauthorised persons .. fast and reliable **What do you dislike about Webex Calling?** When the desktop is turned on this app starts on its own and even after removing it from startup apps in the setting , it starts automatically... Also the interface is also not very beginner friendly .. Not preferred for personal usee **What problems is Webex Calling solving and how is that benefiting you?** Interaction , interviews ### 30. Webex Calling is the most complete communication software on the market. **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin O. | Business Communications Supervisor, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Webex Calling?** It is a premium software to make your business calls. It offers full integration of all your communication tools and applications. In addition, it is a software that adapts to the needs and preferences of each user, it is interactive and functional. **What do you dislike about Webex Calling?** Webex Calling is a fantastic software and extraordinary performance, it has fulfilled all our communication needs, there is nothing I can complain about. Webex Calling is a one of a kind software. **What problems is Webex Calling solving and how is that benefiting you?** This software has met and facilitated all our business communication needs, it is easy to use and allows us to increase the performance and productivity of all our employees. ### 31. Simple online communication **Rating:** 4.5/5.0 stars **Reviewed by:** Virginia G. | Coordinador de calidad, Mid-Market (51-1000 emp.) **Reviewed Date:** December 01, 2024 **What do you like best about Webex Calling?** I like its stability in video calls and the integration of features like digital whiteboards and the ability to record sessions. Its use is very intuitive, which allows you to use it fluently from the start. **What do you dislike about Webex Calling?** It can consume too many resources and this can affect performance on less powerful devices, especially in countries that are not in Europe. **What problems is Webex Calling solving and how is that benefiting you?** Communication and tutoring with people over the internet. ### 32. Webex offers nothing new **Rating:** 0.0/5.0 stars **Reviewed by:** Lauren K. | Student, Enterprise (> 1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Webex Calling?** Webex has done video quality and is easy to use. **What do you dislike about Webex Calling?** It doesn’t set itself apart from other video calling services, there is nothing that makes it unique. **What problems is Webex Calling solving and how is that benefiting you?** It is a video calling app and it does just that, helpful for when I need to call. ### 33. Great tool for remote collaboration and teamwork **Rating:** 4.0/5.0 stars **Reviewed by:** Prajot B. | Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Webex Calling?** webex offers excellent video quality, evenwith large groups. The breakout rooms and real-time transcription features are particularly helpful for collaborative meetings. **What do you dislike about Webex Calling?** Ocasionaly, the interface feels a bit outdated compared to competiors, and joining meetings for first-time users can sometimes be confusing. **What problems is Webex Calling solving and how is that benefiting you?** webex helps streamline remote meetings and team collaborations. it has improved communication and productivity for distributed teams in our organization. ### 34. Feature-Rich Platform for Daily Business Callls **Rating:** 4.5/5.0 stars **Reviewed by:** Victoria T. | Advertising Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Webex Calling?** One standout feature of Webex calling is its integration with mobile devices, which allows our team to make and receive calls from anywhere, ensuring flexibility for hybrid work and efficient customer support. Also, the call analytics dashboard is also highly useful. **What do you dislike about Webex Calling?** The admin portal could use more customization options to set user permissions or configure call flow rules. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has significantly enhanced our ability to manage calls for multiple departments. It has replaced the need for separate phone system across teams. ### 35. Most Complete Communication Software in The Markert **Rating:** 4.5/5.0 stars **Reviewed by:** hala k. | Financial Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Webex Calling?** I appreciated the extensive call center management capabilities. Moreover, a key benefit is the ability to centralize our commercial communications on a single platform. The customer service team guided me through the necessary steps to facilitate this transition. Additionally, managing Cisco’s collaboration features for calling, meetings, and messaging in Webex—a widely used video conferencing and collaboration tool—was straightforward. **What do you dislike about Webex Calling?** The primary drawback of Webex Calling is its relatively high cost. However, in terms of functionality, it performs well, and we’ve seamlessly integrated it into our workflow **What problems is Webex Calling solving and how is that benefiting you?** It’s a high-quality software designed for business calls, offering seamless integration with all your communication tools and applications. Moreover, it’s interactive and adaptable, catering to individual user preferences ### 36. Webex very good for working in Teams **Rating:** 4.5/5.0 stars **Reviewed by:** Sidharam Y. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Webex Calling?** Easy to add in webex calling , easily connected to each other. **What do you dislike about Webex Calling?** Giving slow response while calling, very poor user experience. **What problems is Webex Calling solving and how is that benefiting you?** Slow responding , Not showing proper live status message or active status, last active not showing proper ### 37. Webex Calling- For our in business communication **Rating:** 4.5/5.0 stars **Reviewed by:** Agam S. | Manager- Human Resources, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2024 **What do you like best about Webex Calling?** our in house communication has become more efficient due to webex calling user-friendly interface , from any device placing and taking calls seesm natural and the process of integrating it with our current workflow is easy. It promotes a centralized hub for communcation due to its smooth integration with other webex features like meetings and messaging. These days we make extensive use of it all throughout the days, from internal teams meetings to brief clients calls, even though there may occasionally be little technical problems , the customer service staff has always been quick to respond and helpful in fixing them. All in all , webex calling has greatly improved our ability to communicate. **What do you dislike about Webex Calling?** It need more technical knowledge which could result in addtional expenses. The security features , while strong may not be as adaptable as certain business needs, especially those handlig extremely private data. **What problems is Webex Calling solving and how is that benefiting you?** Webex calling has solved a number of isseus that were impending oru busness communication, it placed an- on primises PBX system with a scalable and reasonably priced cloud solution, eliminating the high maintence costs and complexity of the former. This results in more adaptable workplace where members of our team can easily connect and collabrate from anywhere. Its unified platform, which integrate messaging calling and meetings , also facilitates streamlined communicatio and does away with the need to switch between multiple applications, by allowing our mobile workforce to receive and make calls on their devices. ### 38. It is must-have solution for any company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2025 **What do you like best about Webex Calling?** It offers robust calling functionalities, including voicemail, call forwarding, and integration with Webex Team. It also integrates with other Cisco products. **What do you dislike about Webex Calling?** Learning curve is needed for new users since its complexicity. **What problems is Webex Calling solving and how is that benefiting you?** It resolved dispered workforce communication and operating cost. ### 39. A Top Notch Video Conference Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Chirag K. | QA, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about Webex Calling?** Specially AI tool which helps user to take note of Meeting,makes it easy to use **What do you dislike about Webex Calling?** Waiting time for the customer support is high **What problems is Webex Calling solving and how is that benefiting you?** It helps to create a hotline for connecting with members of the organisation with each other and customer too. ### 40. Webex is highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Rallapalli M. | Project Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Webex Calling?** Useful for meetings and organisation of things and screen sharing s and everything and helps in collaborative working **What do you dislike about Webex Calling?** Nothing to dislike about WebEx as of now **What problems is Webex Calling solving and how is that benefiting you?** Highly useful in meetings and collaborative working ### 41. Corporate calls with good audio quality. **Rating:** 4.5/5.0 stars **Reviewed by:** Nency D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2024 **What do you like best about Webex Calling?** Good range to answer long distance calls from the comfort of my business phone, all calls are hosted in the Webex cloud, very useful to keep a good history. Security at all times as phone calls are encrypted, at all times I feel protected, the interface is very corporate, calls are of good quality and everything works very well within Webex. **What do you dislike about Webex Calling?** I have no complaints about this tool, the truth is that the calls are of great quality, the only serious consideration is that I do not consider it useful for very small companies, it is preferable to answer traditional phone calls. **What problems is Webex Calling solving and how is that benefiting you?** We implemented this tool for long distance calls with clients, it is a good tool to keep a directory of all the corporations we manage, it is also a very complete tool for meetings, group calls, we are very satisfied. ### 42. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Bobbi H. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Webex Calling?** My company used webex for most of our conferences and trainings. It was very easy to use and I never had any issues connecting. **What do you dislike about Webex Calling?** Sometimes audio wasn't the best. After I would connect I would sometimes have to disconnect and then re-connect to get audio to work. **What problems is Webex Calling solving and how is that benefiting you?** I used them for Webinars and conference calls. I would be able to connect with other members with ease. ### 43. Great tool for collaboration and remote work **Rating:** 4.5/5.0 stars **Reviewed by:** Leonardo L. | Senior Network Analyst, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Webex Calling?** The App is well-designed and built, and being able to receive and make calls to your colleagues and your network contacts from anywhere while still using your company infrastructure is amazing. Also, the full cloud-based calling is a great option for those who are not willing to keep any piece of bare metal on-premisses. **What do you dislike about Webex Calling?** There isn´t much to say here, but a thing that there is some room for improvements in the App for Android platform. **What problems is Webex Calling solving and how is that benefiting you?** We have a hybrid environment here, where our local PSTN gateways are on-premisses and all our Webex app clients are cloud-based, this integration is reliable and easy to set up. The main problem that Webex Calling helped us to overcome was the need of VPN connection for everyone outside the office to have phone services working, many users are working with VDIs and most of them need to keep connected to the customer environment which was a problem since to have phone services they would disconnect from customer to connect locally to be able to receive or make a external call. ### 44. Communication platform that offers video and conferences **Rating:** 4.5/5.0 stars **Reviewed by:** Jerry T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2024 **What do you like best about Webex Calling?** I like having access to everything, especially call history, scheduling meetings, the ability to share screens and I also love having team meetings, follow up and that makes work easier and increases team collaboration. **What do you dislike about Webex Calling?** There are some problems especially in the audio, I dont know if it is due to the Internet connection. But I hope it will improve. **What problems is Webex Calling solving and how is that benefiting you?** It is often very useful for meetings, VoIP calls, collaboration both for internal meetings and for clients and colleagues, it also helps us to coordinate new projects and it is efficient. ### 45. Increase your organization's productivity with Webex Calling. **Rating:** 5.0/5.0 stars **Reviewed by:** Minu V. | Business Manager, E-Learning, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2023 **What do you like best about Webex Calling?** Webex has helped us in improving the teams productivity by providing us the freedom to work from anywhere. Webex calling easily integrate with other webex tools which helps to communicate smoothly. Users can place and take calls using Webex Calling from desktop, laptop, tablet, and smartphone devices. Any device, including desktop PCs, laptops, smartphones, and tablets, can place and receive calls with Webex Calling. Webex calling provides great customer support service with 24*7 avalibility. Implementing WebEx calling is super easy due it's friendly user interface which makes it possible for users to pick up the platform quickly and begin placing calls right away. **What do you dislike about Webex Calling?** Webex Calling operates on cloud, hence a strong internet connection is necessary for it to work correctly. You may encounter dropped calls or poor call quality if your internet connection is not stable. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped us to secure data by using cisco's secure cloud platform. This tool has helped us in getting connected with our employee's easily who are working from home. ### 46. Webex Calling connect with people inside or outside the company **Rating:** 5.0/5.0 stars **Reviewed by:** Rosanna L. | Marketing Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2024 **What do you like best about Webex Calling?** I like the excellent audio quality from any device and that it simplifies all the work and has become our first communication option. I also like being able to make phone calls from my phone and eliminate call chat to maintan data protection. For now everything is perfect and the videos and webinars are easy to create and users join with links without having to register. **What do you dislike about Webex Calling?** Audio and video quality may be affected depending on the speed of you Internet connection. **What problems is Webex Calling solving and how is that benefiting you?** Meetings for conferences, video calls, sharing attachments, catchinp up on projects is easy to use for the entire company and improves communication and all calling activities are excellent and beneficial. ### 47. Webex Calling service my everyday partner for collaboration journey **Rating:** 4.0/5.0 stars **Reviewed by:** Gerardo H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Webex Calling?** Easy to manage and understand, I'm a IT technicall support so I everyday receive case about provisioning a new Softphone or new call extension. With Webex Control Hub I can easly create new one and users can login because their integration with AD servers. **What do you dislike about Webex Calling?** It has a dependency on PSTN or ISDN if you want to reroute your calls from a SIP trunk you need to deploy an on site device that can handle the traffic from SIP trunk, it would be cool an integration with other vendors than Cisco for SBC solutions, or something like integration with API to handle this kind of traffic. **What problems is Webex Calling solving and how is that benefiting you?** We wanted a replacement for our old Telephone PSTN E1 cetral, we were looking for something that handle collaboration and at the same time integrate with local SIP solutions, after some research we were offered with a Cloud PBX, Since our operation is small, Cloud PBX was a great option for us. ### 48. Stable way to make calls **Rating:** 4.5/5.0 stars **Reviewed by:** lee R. | Helpdesk /IT Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Webex Calling?** WebEx Calling is simple, easy and stable. It has all the feature you would expect and can handle large and frequent volumes of calls. Intergration is as easy as it can be for such a system Implimenting it with the staff was easy as the user experiance is better than most competitors. **What do you dislike about Webex Calling?** You get what you pay for. that is a double edged sword as you get a lot of value but at a great cost. **What problems is Webex Calling solving and how is that benefiting you?** Simply put, It solves the need for a phone system. USes need a stable simple to use system to communicate and thats what this provides. ### 49. "Seamless Business Communication: Unpacking the Features and Performance of Webex Calling" **Rating:** 4.5/5.0 stars **Reviewed by:** Nitin k. | Software Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Webex Calling?** One of the standout features of Webex Calling, in my experience, is its unwavering reliability. Whether it's a crucial client call or a team meeting, the platform consistently delivers a stable and seamless communication experience. Knowing that I can rely on Webex Calling adds a layer of confidence to my day-to-day operations. **What do you dislike about Webex Calling?** One of the drawbacks I've encountered with Webex Calling is occasional connectivity hiccups. While the platform is generally reliable, there have been instances where calls experienced minor disruptions. This has, at times, led to moments of frustration, especially during critical discussions. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling facilitates seamless remote collaboration, allowing me to connect with team members and clients regardless of geographical locations. This has been crucial in maintaining productivity and fostering effective communication in a distributed work environment. Webex Calling integrates with various communication tools, providing a unified platform for messaging, calling, and video conferencing. This integration streamlines communication, reducing the need to switch between different applications and enhancing overall efficiency. ### 50. it helps to communicate with team **Rating:** 5.0/5.0 stars **Reviewed by:** Priyanka K. | Quality Engineering Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Webex Calling?** Audio and video quality, all attendees details, secure meeting id and password **What do you dislike about Webex Calling?** difficult to unmute sometimes and difficult to connect with phone **What problems is Webex Calling solving and how is that benefiting you?** Internal meetings with onshore leaders and offshore team ## Webex Calling Discussions - [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) - 2 comments, 1 upvote - [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) - 1 comment, 1 upvote - [Is Webex Teams included with Webex Calling?](https://www.g2.com/discussions/webex-calling-and-webex-teams) - 1 comment, 1 upvote - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [View Webex Calling pricing details and edition comparison](https://www.g2.com/products/webex-calling/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+08%3A26%3A39+-0500&secure%5Bsession_id%5D=0c4bb44c-3a8c-4d8c-a5a7-e4827f5a2944&secure%5Btoken%5D=c82208563ae6f6b15594f5446bddfb3533b956e7c31534dc7843553d2ee8d5d6&format=llm_user) ## Webex Calling Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) ## Webex Calling Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Webex Calling Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,376 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,550 reviews)