--- title: Webex Calling Reviews meta_title: 'Webex Calling Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 635 reviews by the users' company size, role or industry to find out how Webex Calling works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 635 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Webex Calling Reviews **Vendor:** Cisco **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.5/5.0 **Total Reviews:** 635 ## About Webex Calling Webex Calling is a premium, cloud-based phone system designed to meet the demands of modern, hybrid workforces. Built on the secure and reliable Cisco infrastructure, it provides a comprehensive enterprise-grade calling solution that replaces traditional on-premises PBX systems with a flexible, scalable, and AI-powered platform Key Features Enterprise-Grade Reliability: Benefit from Cisco’s industry-leading networking infrastructure, ensuring high-quality audio and consistent uptime for global teams. Seamless Collaboration: Integrated directly into the Webex App, users can transition from a phone call to a video meeting or group chat with a single click, keeping workflows uninterrupted. Flexible Deployment: Whether you are looking for a cloud-only solution, a premises-based system, or a hybrid approach, Webex Calling adapts to your specific business needs. AI-Powered Intelligence: Leverage built-in AI features, such as background noise removal and real-time transcription, to ensure professional and clear communications in any environment. Simplified Management: Manage your entire global phone system through the Webex Control Hub, a single-pane-of-glass interface that provides deep analytics, security, and provisioning tools. Global Reach: Support your international offices with local calling capabilities in over 100 countries, backed by a secure and compliant global network. Why Choose Webex Calling? Webex Calling empowers organizations to stay connected from anywhere, on any device. By combining the ease of a modern phone system with the power of the Webex collaboration suite, it helps businesses improve productivity, reduce IT complexity, and provide a world-class communication experience for both employees and customers. ## Webex Calling Pros & Cons **What users like:** - Users appreciate the **ease of use** of Webex Calling, finding setup simple and app interaction intuitive. (69 reviews) - Users commend the **reliable call quality** of Webex Calling, ensuring smooth communication even in challenging conditions. (50 reviews) - Users praise the **impeccable call quality** of Webex Calling, enjoying clear and stable connections without interruptions. (41 reviews) - Users appreciate the **seamless video conferencing** of Webex Calling, enhancing communication across global teams effortlessly. (31 reviews) - Users value the **seamless integrations** of Webex Calling, enhancing productivity and streamlining communication across platforms. (30 reviews) - Users enjoy the **easy communication** of Webex Calling, simplifying calls and collaboration from anywhere with numerous features. (29 reviews) - Users commend the **easy-to-use communication platform** of Webex Calling, enhancing team collaboration from any location. (28 reviews) - Features (28 reviews) - Easy Integration (26 reviews) - Intuitive (26 reviews) **What users dislike:** - Users often find the **call routing configuration complex** , leading to a frustrating experience during setup and automation. (18 reviews) - Users find the **lack of intuitiveness** in Webex Calling frustrating, particularly with complex call routing and navigation. (18 reviews) - Users experience **slow performance** with Webex Calling, particularly on lower bandwidth connections, affecting usability during meetings. (17 reviews) - Users experience **performance issues** with Webex Calling, citing lag and reliability concerns affecting call quality. (16 reviews) - Users desire **more advanced customization options** in Webex Calling to enhance and tailor their experience. (13 reviews) - Poor Call Quality (12 reviews) - Poor Interface Design (12 reviews) - Complex Features (11 reviews) - Users find the **difficult configuration** of Webex Calling challenging, particularly for newcomers and smaller IT teams. (11 reviews) - Complex Process (10 reviews) ## Webex Calling Reviews ### 1. Seamless and scalable cloud telephony solution **Rating:** 4.5/5.0 stars **Reviewed by:** Adesh K. | Senior Associate - Account Manager (Whitespace) , Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Webex Calling?** Webex Calling offers a seamless and scalable cloud telephony solution that's tightly integrated with Cisco’s collaboration tools. The interface is user-friendly, and it works well across devices — desktop, mobile, and desk phones. Call quality is consistently clear, and features like voicemail to email, auto-attendant, and call forwarding are easy to manage from the admin portal. **What do you dislike about Webex Calling?** Initial setup and migration from legacy systems can be a bit complex without proper Cisco partner support. Also, the control hub could be more intuitive for non-technical admins. Occasionally, there's a lag in updates syncing between Control Hub and devices. **What problems is Webex Calling solving and how is that benefiting you?** Eliminates Infrastructure Complexity like We no longer need to maintain traditional on-premises PBX systems. This reduces hardware costs, simplifies management, and frees up IT resources for other priorities and Enables Seamless Hybrid Work also Integration with Webex Meetings, Messaging, and third-party platforms like Microsoft Teams or CRM tools creates a unified communication experience, boosting productivity and reducing context switching ### 2. Outstanding Call Quality and Real-Time Monitoring Boost Team Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Taifour Y. | Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Webex Calling?** I'm truly impressed with its performance and features. Real-time call monitoring and analysis simplifies agent training, improve team performance, call quality, and connectivity, ensuring proper management. **What do you dislike about Webex Calling?** I have no complaints; this has clearly enhanced the quality of our calls and connectivity. Issues like voice delays and dropped calls, which we faced with earlier solutions, have been resolved. **What problems is Webex Calling solving and how is that benefiting you?** In the past, our old phone systems often suffered from voice interruptions and did not provide a comprehensive control panel. Since switching, we've noticed a significant improvement in call quality, and the new panel enables us to monitor our executives' live calls. This has made tracking and monitoring much easier for us. ### 3. Seamless Setup, Handy for Laptop Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Jake M. | Workspace Specialist, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Webex Calling?** I find Webex Calling incredibly handy as it offers ease of use and accessibility. Setting it up was surprisingly simple, which was a pleasant surprise given my initial perception of its complexity. The call quality is notably better than standard network providers, and the feature allowing quick setup of contact groups is very useful, enabling me to efficiently dial key contacts directly from my laptop or phone. **What do you dislike about Webex Calling?** I would like to see a more directed initial setup experience that highlights the existing functionalities in Webex. I wasn't fully aware of all its capabilities initially, and it was only through a colleague's input that I began utilizing it. Without that guidance, I might not have discovered how useful Webex Calling can be. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling streamlines my calls directly from the laptop with ease of use and better quality than typical networks, saving me from using my phone. ### 4. Reliable and Feature-Rich Calling Solution—Slightly Heavy on Low Bandwidth **Rating:** 4.5/5.0 stars **Reviewed by:** K.C. S. | System Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Webex Calling?** What I appreciate most about Webex Calling is its dependable call quality and the seamless way it integrates with other collaboration tools, making communication feel effortless. Additionally, I find it to be highly secure and straightforward to manage, providing a consistent experience for users whether they are working remotely or in the office, and across all devices. **What do you dislike about Webex Calling?** One aspect I find less appealing about Webex Calling is that it sometimes feels a bit sluggish or demanding on system resources, particularly when using a lower bandwidth connection. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has eliminated the inconvenience of switching between various communication apps by bringing calls, messages, and meetings together in a single platform. This integration has made my daily workflow noticeably smoother and more dependable, particularly when I’m working remotely or collaborating with several teams. ### 5. Seamless integration that boosted our sales calls **Rating:** 4.5/5.0 stars **Reviewed by:** Hugo M. | Sales Manager, Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Webex Calling?** What I like best about Webex Calling is how effortlessly it hooked up with our Salesforce CRM last year and suddenly all those customer details popped up right during calls. No more fumbling around for notes mid conversation. It made closing deals feel way smoother especially when our team was spread out across Europe and the call quality held up even on spotty hotel WiFi during trade shows. We've got this one rep who was always complaining about dropped calls before but now he'd raving about the stability. The app's interface is pretty intuitive too. **What do you dislike about Webex Calling?** The one downside though is that the mobile app sometimes lags when switching between data and WiFi. This happened to me a couple times during important client pitches and it threw off the flow a bit. **What problems is Webex Calling solving and how is that benefiting you?** One huge problem that Webex Calling solved for us was fragmented communication in sales. Before we'd juggle separate phone systems and CRM tabs. Now with everything integrated our response times to leads dropped by like half. That's meant more closed deals without the usual problems. Another unexpected perk was how it cut down on email follow ups. It'd saved us headaches in a fast paced environment. ### 6. Easy International Calling, Great Support **Rating:** 4.0/5.0 stars **Reviewed by:** Roxy L. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Webex Calling?** I like that Webex Calling is easy to use and easy to implement. I can connect from anywhere, whether it's my phone or my laptop. **What do you dislike about Webex Calling?** I had some issues with logging in, which made the initial setup quite challenging, especially with passwords. But these were quickly solved by the support team. **What problems is Webex Calling solving and how is that benefiting you?** I can call internationally without using my own phone network. It's easy to use, implement, and connects from anywhere on my phone or laptop. ### 7. My experience with Webex **Rating:** 5.0/5.0 stars **Reviewed by:** Jaikarthik S. | Techincal Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2025 **What do you like best about Webex Calling?** I've been using Webex for our team's virtual meetings and couldn't be happier with the experience. The platform is incredibly user-friendly, making it easy for everyone to join meetings without any technical hiccups. The video and audio quality are consistently excellent, which is crucial for our discussions and presentations. I use it daily. One of the features I appreciate the most is the seamless integration with our existing tools like Microsoft Office 365. It has streamlined our workflow and made collaboration much more efficient. The screen sharing and virtual whiteboard features are particularly useful for brainstorming sessions and project planning. Overall, Webex has significantly improved our team's communication and productivity. I highly recommend it to any business looking for a reliable and feature-rich video conferencing solution. **What do you dislike about Webex Calling?** Some audio lag and Webex AI assistant should be enhanced more. **What problems is Webex Calling solving and how is that benefiting you?** Daily interaction with my team since we all work remotely ### 8. Smooth Conferencing, Needs Better Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Jacob W. | IT Engineer , Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Webex Calling?** I like Webex Calling for its easy UI. It just works and ensures smooth video conferencing, making communication seamless. The initial setup was easy too. **What do you dislike about Webex Calling?** I wish it was more integrated with Microsoft apps. It could be more used in Outlook and all. **What problems is Webex Calling solving and how is that benefiting you?** I use Webex Calling for conference and calling, and it helps ensure smooth communication with video conferencing. ### 9. Versatile System That Seamlessly Supports Remote and Office Work **Rating:** 4.5/5.0 stars **Reviewed by:** Viljo S. | Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Webex Calling?** What I appreciate most about the system is its versatility. I can remain connected seamlessly, whether I'm working in the office or using my phone. The system offers a wide range of features, including fax, a phone app, meeting capabilities, and more, making it highly adaptable to my needs. **What do you dislike about Webex Calling?** I have no complaints; their services have truly transformed the way I work. They fit seamlessly with the needs of our team and made the shift from in-person to remote work smooth and enjoyable for everyone involved. **What problems is Webex Calling solving and how is that benefiting you?** I primarily use it for making international calls with superior voice quality. Starting to use this platform has been one of the best decisions we've made to improve our team's productivity and flexibility. ### 10. Intuitive Call Management with Helpful Features, But Needs More Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Dennis B. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2025 **What do you like best about Webex Calling?** I really appreciate how simple it is to organize calls, which makes it straightforward to keep calls and messages separate. The interface is clean and intuitive, and I especially like being able to add multiple users to my account. There are plenty of features that are genuinely helpful, and the apps function exactly as expected. **What do you dislike about Webex Calling?** I think it would be really helpful if read receipts were available. I also wish there were more advanced customization options to tailor the experience. Occasionally, I notice errors appearing in the activity tab. **What problems is Webex Calling solving and how is that benefiting you?** It's allowed us to communicate with our customers like never before, it's made a significant difference in improving communication. It's the best phone system we've ever used, it helps me stay on top of customer communication. ### 11. Intuitive Interface and Great Team Management, But Needs Better Reports and Stability **Rating:** 4.0/5.0 stars **Reviewed by:** Arthur E. | Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Webex Calling?** I've been consistently impressed by its intuitive interface, the tool has many useful features. I like the ability to manage teams, this has improved our response rate. It allows me to provide my clients with the best experience. **What do you dislike about Webex Calling?** It would be more useful if the reports provided additional context, as there are times when the call quality is not ideal. I also find myself wishing for more advanced features, since the app does crash from time to time. **What problems is Webex Calling solving and how is that benefiting you?** This has been ideal for managing everything on one device. The platform is straightforward and intuitive, making it simple to keep calls separate. I appreciate how easy it is to reach my contacts, as it really helps me stay organized when reaching out and communicating. ### 12. Unified Collaboration Made Easy, But Dependent on Strong Internet **Rating:** 4.5/5.0 stars **Reviewed by:** Ainas M. | Quality Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about Webex Calling?** I appreciate Webex Calling for its unified collaboration features. It simplifies my interactions with customers by bringing together calling, messaging, and file sharing within a single application that I can access from anywhere and on any device. Additionally, its built-in security provides reliable and seamless communication. **What do you dislike about Webex Calling?** The primary drawback is its strong reliance on a stable, high-quality internet connection. If the network is unstable, it can significantly affect the service, leading to unexpected interruptions or even outages in communication. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has allowed me to make a significant improvement in the customer experience. It has made my work easier by transforming a basic call into a comprehensive, instant meeting, which has led to increased trust and a higher quality of service for my customers. ### 13. Feature-Rich, Efficient, and Seamless Calling Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Joonas P. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Webex Calling?** I appreciate that it offers a wide range of built-in features, including automatic dialing for priority calls, instant chat, and messaging, all of which contribute to a faster and more seamless experience. Additionally, I find the control panel very useful, as it gives a clear overview for managing all calling services. **What do you dislike about Webex Calling?** I have nothing negative to say, it manages all our calls very efficiently. Our experience has been wonderful. Everything is well-designed and adaptable to all types of organizations, improving performance and productivity. **What problems is Webex Calling solving and how is that benefiting you?** This platform has delivered services like instant messaging, a call center, and autodialing, all integrated into one system. Additionally, it features comprehensive reporting and analytics, which have helped us refine our support strategies and drive business growth. ### 14. Smooth, Uninterrupted Calling Experience **Rating:** 5.0/5.0 stars **Reviewed by:** KRISHNA KANT S. | Mechanical Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Webex Calling?** I like to talk on webex because calling is very smooth and without interrupted. **What do you dislike about Webex Calling?** There is nothing I dislike about this, and I have not encountered any discrepancies. **What problems is Webex Calling solving and how is that benefiting you?** My daily meetings run smoothly without any interruptions. I haven't come across any other app quite like this one. ### 15. Complete business phone system with a modern call center, all in one system **Rating:** 4.0/5.0 stars **Reviewed by:** Aarne K. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Webex Calling?** I appreciate that it functions seamlessly across all my devices, ensuring uninterrupted communication. Its cloud-based design and easy accessibility make it especially useful for collaborating with remote teams, and I’ve found the voice quality to be excellent. **What do you dislike about Webex Calling?** It has been an exceptional platform that improves out teams' connectivity and productivity, it's always available and easy to scale. I have nothing negative to say, it has ensured seamless communication across all device (both mobile and web) **What problems is Webex Calling solving and how is that benefiting you?** This solution enables us to move away from traditional telephone systems by providing efficient and dependable call management services. It is adaptable to individual requirements, operates smoothly, and supports global connectivity. Additionally, it includes a wide range of features that make it a comprehensive package, such as an autodialer for handling priority calls. ### 16. Efficient for Company Calls, Needs UI Enhancement **Rating:** 3.5/5.0 stars **Reviewed by:** Abhishek P. | CSS, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Webex Calling?** I find Webex Calling fairly simple to use compared to Zoom. It's also fairly easy to set up with a company account. **What do you dislike about Webex Calling?** The interface could be a bit cleaner, and logging into a call can sometimes be tedious. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps in organizing company-wide calls and is fairly simple to use compared to Zoom. ### 17. Texting Feature Doesn’t Work for Our Organization **Rating:** 1.5/5.0 stars **Reviewed by:** Jessica M. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Webex Calling?** I like how we can pick our phone number that they will use. **What do you dislike about Webex Calling?** Texting feature does not work for our organization **What problems is Webex Calling solving and how is that benefiting you?** We are actually having issues and possibly switching providers ### 18. Reliable voice for day to day, admin portal takes a minute to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Poppy B. | IT Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Webex Calling?** I'll start with the situation. About a year and a half ago our support queues got messy when folks rotated between home and office and calls didn't always reach the right on call engineer. We moved to Webex Calling to centralized numbers, set proper hunt groups and make sure voicemail didn't sit in a random inbox. What stood out first was the stability. Audio stayed clean even on hotel WiFi and I rarely saw jitter above what users would notice. Call transfer and park were easy to teach and the call pickup groups meant our tier 2s could grab overflow without pinging Slack every five minutes. The admin side let us build auto attendants with timeofday rules and quick updates for holiday hours, which saved me from last minute fire drills.Training was light. Most folks figured out the softphone in the first afternoon and the UI felt familiar enough that we didnt run a long enablement program.I wont pretend every click is perfect but for daily calling, it's straightforward. **What do you dislike about Webex Calling?** A couple of bumps. Initial provisioning took longer than expected because syncing groups from Azure AD to match license assignments wasn't one and done. The admin portal is powerful but things like dial plan edits and site settings live in different spots, so the first week felt like a scavenger hunt. On integrations we wanted tighter presence with Microsoft Teams so a user's status matched their active call in Webex Calling. I't works sometimes but its not always instantaneous. **What problems is Webex Calling solving and how is that benefiting you?** Fewer reconnection issues, cleaner handoffs, and standard caller ID for outbound followups means less context switching. Our SLA for call backs dropped by a few minutes on average and the volume of "try again later" messages shrank. It's not magic, its just consistent. I'd like to see presence syncing and CRM logging tightened, dependable voice in a hybrid setup, it's been the right fit for us over the last 18 months. ### 19. Effortless, Secure Calling Anywhere with Webex **Rating:** 4.5/5.0 stars **Reviewed by:** Manish T. | Network & Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Webex Calling?** Webex is great because it make phone calls really easy and flexible and the team can call anywhere from internet using phone or application smoothly. It is also very secure and reliable. **What do you dislike about Webex Calling?** Webex calling sometimes feel a bit old fashioned and a little clunky when we compare to other system. It is also a little bit higher in terms of costing and it can be tricky when we are trying to integrate it with non cisco phone. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling has helped our team to work from any where around the work. It has also allowed us to hire employee across Globe with work from home feature. ### 20. Effortless Call Management with Intuitive UI and Seamless Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Warrane B. | Digital Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Webex Calling?** It's an easy-to-integrate call management solution, ideal for organizations of all sizes. It's user interface is very intuitive and requires no training. I appreciate that it has efficient call monitoring systems and also offers services like instant messaging. **What do you dislike about Webex Calling?** It provides a wonderful experience to all its users, thanks to its simple implementation and virtually unlimited customization options. I haven't had any problems, so I have nothing negative to say about this platform. **What problems is Webex Calling solving and how is that benefiting you?** We have adopted Webex Calling for our customer and internal communications, and it integrates smoothly into both settings. I would strongly recommend it to anyone in need of a dependable teleconferencing solution. ### 21. Reliable and Clear Communication Tool for Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Karl M. | HVAC Dispatcher, Enterprise (> 1000 emp.) **Reviewed Date:** July 25, 2025 **What do you like best about Webex Calling?** Webex Calling is incredibly user-friendly and doesn’t require a steep learning curve. We had a smooth setup process, and it integrated seamlessly with our existing systems like Outlook and CRM tools. It's packed with essential features, from call forwarding to voicemail transcription, and we use it consistently throughout the day with no issues. I also appreciate that Cisco’s customer support is responsive and knowledgeable — whenever we’ve had questions or minor hiccups, their customer service representative resolved them quickly. **What do you dislike about Webex Calling?** The feature set is robust, but some advanced settings can be a bit buried within the menus. Occasionally, syncing across devices takes a few seconds longer than expected. These are minor issues, though, and don’t impact overall productivity. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps us maintain clear, stable communication with clients across different time zones, which is essential in a BPO environment. It solves issues related to dropped calls, poor audio quality, and limited integration with other platforms. With Webex, we can easily handle high call volumes, transfer calls between departments, and manage remote teams efficiently. It also supports compliance and call recording needs, which are crucial for quality assurance and training purposes. Overall, it has improved our team’s productivity and our clients’ satisfaction. ### 22. Perfect for Group Meetings, Stellar Noise Cancellation **Rating:** 5.0/5.0 stars **Reviewed by:** Tarun S. | Software developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Webex Calling?** I like Webex Calling because it has noise cancellation based on voice frequency, which helps with disturbances from the background. I also find every feature fantastic and appreciate that most of our interviews were conducted using it. Additionally, I was completely satisfied with the app and found the initial setup to be all good and perfect. **What do you dislike about Webex Calling?** Nothing **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves disturbances from background noise with noise cancellation based on voice frequency. ### 23. Answer For our Home Mod program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Webex Calling?** I can answer and make calls on the go with webex anywhere **What do you dislike about Webex Calling?** It rings from my office phone to my cell phone. **What problems is Webex Calling solving and how is that benefiting you?** When I’m away from the office, I can still receive my calls. ### 24. Webex Calling is useful in education **Rating:** 5.0/5.0 stars **Reviewed by:** Detra E. | Instructional Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Webex Calling?** I like the fact that I can text, direct message or voice call anyone I need to contact. The text feature is wonderful! I use Webex Calling daily during my work week. It was an easy transition from using the web based application. I've been able to even put the application on my personal phone so when someone calls my office number, I can be reached no matter where I am during the work week. **What do you dislike about Webex Calling?** There is a video record feature but it's not great and lacks the ability to record outside videos. **What problems is Webex Calling solving and how is that benefiting you?** I have less missed office calls because of the ease of using it on my office phone, laptop and my cell phone. ### 25. Simple and Handy for Daily Work Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Rajib M. | System Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Webex Calling?** I like how simple it is to make and receive calls from anywhere, whether I’m on my laptop or phone. The call quality is usually great, and it’s nice having everything (chat, meetings, calls) in one place. **What do you dislike about Webex Calling?** It’s reliable overall, but the user experience could be smoother. Sometimes there’s a small lag or glitch that interrupts calls. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling helps our team stay connected even when we’re not in the office. We don’t have to rely on personal numbers anymore, and it keeps all our work calls organized in one place. ### 26. I can do business calls effortlessly from my laptop **Rating:** 4.0/5.0 stars **Reviewed by:** Bruno K. | Sales Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2025 **What do you like best about Webex Calling?** I like the way that Webex Calling slots in to fit with our current Webex suite very well. I am able to make and receive calls through my computer or mobile app so that it is very convenient to work remotely. I also continuously experience a high-quality phone connection despite the fact my internet connection is not at 100 percent. Visual voicemail is a real time-saving feature that enables me to peruse messages in no time rather than listen to all of them. It actually makes the business communication highly effective. **What do you dislike about Webex Calling?** In certain cases, the process of setting up new users is slightly hard to help out. When getting started there are many settings to configure. Sometimes, I get delay when picking a call. It is normally only a second yet it may be discernable. Even mobile app consumes more battery of my phone than other apps I have installed. **What problems is Webex Calling solving and how is that benefiting you?** Previously we used to use an ancient desktop phone system, which made us desk bound. When one was working away or travelling, making or receiving business calls was hard. Today Webex Calling allows me to carry my business line along with me everywhere I go. I am able to make and receive calls uninterrupted in my laptop or mobile phone. This implies that, I no longer miss an important call of a client when I am out of the office. It has increased flexibility and responsiveness of our team by a huge degree. ### 27. WEBEXSeamless Integration for Unified Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Audrey O. | NA, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about Webex Calling?** Webex Calling often integrates seamlessly with other Webex services like Webex Meetings and Webex Teams, providing a unified communication and collaboration experience. **What do you dislike about Webex Calling?** high cost, reliability concerns and user interface issues. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling solves problems related to scalability, cost efficiency, and unified communication by eliminating the need for expensive on-premises PBX systems and integrating voice calling with other collaboration tools. This benefits businesses by providing flexibility, cost savings, enhanced productivity, and improved mobility for remote workers. ### 28. Effortless Team Collaboration with Classic PBX Features **Rating:** 4.5/5.0 stars **Reviewed by:** Raxit M. | Network & Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2025 **What do you like best about Webex Calling?** It is very easy to use communication platform which simplifies calling and colloboration of team from any location with traditional PBX capabilities like voice mail and call forwarding **What do you dislike about Webex Calling?** It does lack granular control and customization with limited capabilities for troubleshooting which only requires cisco support and that can be a little bit time consuming during peak hours. **What problems is Webex Calling solving and how is that benefiting you?** It has provided my team to work from home during long hours which which has increased the productivity . ### 29. Simple and Seamless Communication, But Limited Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Raxit M. | Network & Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Webex Calling?** What I like about Webex Calling is its simplicity with excellent communication capabilities by enabling seamless connection with peers. It also supports Cisco IP phone with comprehensive PBX features such as virtual receptionist and personalized voice mail. **What do you dislike about Webex Calling?** Webex Calling lacks granular control and customization option which may limit business needs. **What problems is Webex Calling solving and how is that benefiting you?** the mail problem it is solving is that it enables remote and hybrid work supports by making and receiving call from any where with stable internet connection . ### 30. Easy interface and integrations with Google and Microsoft that make work easier **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar D. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2026 **What do you like best about Webex Calling?** Easy-to-use interface and integrations with Google and Microsoft **What do you dislike about Webex Calling?** Your program is heavy for low-resource devices. **What problems is Webex Calling solving and how is that benefiting you?** Internal communication and development of work groups for projects and follow-ups ### 31. Great Features, Web UI enhancemnet and Steep Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Rabindra K. | Network Security Administrator, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Webex Calling?** Webex Calling seems similar to zoom calling, however ui part still needs more user friends. Personally at first glance, it is quiet harder to navigate and use features that it has but once you use frequently it becomes easier to use. **What do you dislike about Webex Calling?** Mostly using web version in some browsers, it looks and feels outdated. **What problems is Webex Calling solving and how is that benefiting you?** It is easier to use multiple features at a same time like call forwarding and voicemail. ### 32. Flexible Viewing Options with Seamless Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2025 **What do you like best about Webex Calling?** I appreciate their flexible support for both picture-in-picture and full screen modes. **What do you dislike about Webex Calling?** Till now I have not faced any issues of concern. **What problems is Webex Calling solving and how is that benefiting you?** I usually join webinars alongside hundreds, if not thousands, of other participants. Despite the large audience, the streaming quality is excellent, and the chat and discussion features make participation very engaging. ### 33. In my company we moved from an analog PBX to Webex Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Webex Calling?** We appreciated the quality of the Webex devices. the platform is stable and is managed through a cloud portal from which it is possible to perform the necessary configurations. The entire system is in the cloud and this makes implementation easy and management fast and without downtime. We also appreciated the integration with Microsoft 365, from which we import users to Webex. We use webexc every day for our telephone communications. **What do you dislike about Webex Calling?** being a cloud platform you do not have total management of the configurations on the devices. Some configurations are locked. Opening support tickets is sometimes slow and first level support is not always very prepared **What problems is Webex Calling solving and how is that benefiting you?** Being a cloud platform we don't need on premise appliances, and the call reporting works well ### 34. Excelllent software for video conferencing, simple, intuitive, and fast. **Rating:** 5.0/5.0 stars **Reviewed by:** O. R. | Spanish Interpreter, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Webex Calling?** I like that the interface is easy to use and all the controls are very accesible. **What do you dislike about Webex Calling?** Webex could be improved by adding more connectivity to other apps like gmail and facebook. **What problems is Webex Calling solving and how is that benefiting you?** Instant and realiable communication through video conferencing. ### 35. Easy to Use, Great Webex Meetings Integration—Calls to Any Device **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Webex Calling?** call to any device very good integration with webex meeting. easy to use **What do you dislike about Webex Calling?** Their mobile app is not that great, have seen issues with the app responsiveness. **What problems is Webex Calling solving and how is that benefiting you?** Allowing reps to call to customers directly from their laptops and the experience remain seamless when they have to call from mobile. Its integrated with CRM salesforce to allow easy opportunity closure ### 36. Solid calling system for remote teams! **Rating:** 4.5/5.0 stars **Reviewed by:** Thiago M. | Technical project lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2025 **What do you like best about Webex Calling?** I liked its stable and works well even when our team is spread across different cities. We have been using it for client calls, team standups, and support check ins. Call quality has been mostly clear, and we like that it connects smoothly with other Cisco tools. It also keeps our communications more centralized instead of mixing different apps. **What do you dislike about Webex Calling?** The interface can feel a bit dated and not as intuitive as some others. Sometimes settings are buried a bit deep, especially for non technical users. **What problems is Webex Calling solving and how is that benefiting you?** We needed a calling tool that worked across time zones and didn’t depend on mobile phones or personal accounts. Webex Calling helped us make our client communications more professional and trackable. It’s also easier to onboard new hires since everything stays within one ecosystem. ### 37. WebEx calling - Unified Communication Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Sarat Kumar M. | Asst Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Webex Calling?** WebEx calling is helpful communication application through which we can make/receive calls, send messages, and join meetings from a single app on any device. Seemless integration with Cisco devices, webEx Meetings **What do you dislike about Webex Calling?** Call quality and reliability depend heavily on network conditions and bandwidth. Some advanced telephony features (used in industries like call centers) may not be fully supported out of the box. **What problems is Webex Calling solving and how is that benefiting you?** Cloud-Based (No On-Premises Hardware) : Reduces the need for PBX hardware and maintenance. Easily scalable across multiple locations. ### 38. Seamless Calls and Collaboration with Webex Calling **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2025 **What do you like best about Webex Calling?** What I like about the webex calling is, how it brings everything together. Like having my calls, my video meetings and messaging all in one place. By this way I don't have to jump between different tools. **What do you dislike about Webex Calling?** The main pain point of Webex calling, when I am working from home is the stable and fast internet connection. Other apps work fine with lower speed, this can be a improvement point for Webex calling. **What problems is Webex Calling solving and how is that benefiting you?** The team connectivity is important in my hybrid working model and Webex calling solves it best. and as I mention in above answer as it is all in one tool, it helps. ### 39. Using experience of Webex **Rating:** 5.0/5.0 stars **Reviewed by:** Kalyan V. | Associate Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Webex Calling?** Easy way to interact, and i used Webex to connect with a salesforce customer support, and communication went well, and few features were useful in virtual calls **What do you dislike about Webex Calling?** I could not found any issues to describe. **What problems is Webex Calling solving and how is that benefiting you?** It was easy to interact, and I used Webex to connect with Salesforce customer support. The communication went smoothly, and several features proved helpful during the virtual calls. ### 40. Seamless Transition from Desktop App to Mobile App **Rating:** 4.5/5.0 stars **Reviewed by:** Akbar M. | Associate Manager New Hire Training, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Webex Calling?** The seamless transition of the meeting between desktop app and mobile app. Integration is top notch AI assistant. Summary of meeting. **What do you dislike about Webex Calling?** Occasional Lag in response. Meeting summary can be improved **What problems is Webex Calling solving and how is that benefiting you?** Webex calling makes communication smoother across teams and helps us respond to customers faster. It's easy to use and keeps everyone connected, no matter where they are. ### 41. Best Software Phone around **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher Y. | Service Desk Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2025 **What do you like best about Webex Calling?** Great setup. You can setup a brand new phone & user - very quickly. You can add more then 1 line to the phone - without a sweat. Also Mobile App - big PLUS **What do you dislike about Webex Calling?** I cannot think of a con with the Webex Calling license/Service **What problems is Webex Calling solving and how is that benefiting you?** Problem this service has solved for us, is providing Company Calling ID/Mobile services & we no longer need to provide Work Cellphones. saving us so much money. ### 42. Webex Calling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Webex Calling?** Webex calling makes provisioning new devices easy. The built in troubleshooting also makes it easier to find and analyze call logs. **What do you dislike about Webex Calling?** Relying on Cisco infrastructure can sometimes be challenging to manage. **What problems is Webex Calling solving and how is that benefiting you?** The transition from an on-premises Call Manager to a cloud solution is made seamless. ### 43. Seamless, cost-effective, almost nil cost calling **Rating:** 5.0/5.0 stars **Reviewed by:** Rajiv Prasad P. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Webex Calling?** The voice transfer is so seamless. The alerts, and security are super add-ons. **What do you dislike about Webex Calling?** Nothing really because everything seems to be appropriate. **What problems is Webex Calling solving and how is that benefiting you?** Huge cost savings. Keeping schedules under control, and making offices portable, literally, by anywhere calling. ### 44. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shashi vardhan R. | Quality Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Webex Calling?** We daily use webex and it is very easy to use to communicate each other as we have 60 members of team where we can easily connect with one other **What do you dislike about Webex Calling?** Nothing dislike all good if updated its better **What problems is Webex Calling solving and how is that benefiting you?** It is easy to meet our team using this platform ### 45. Decent way to communicate among the Office **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Webex Calling?** I love that you can read your voicemails rather than having to open them and listen to them. **What do you dislike about Webex Calling?** I do not like that both my phone and laptop will ring at the same time on both devices for one call. There are so many features that I do not use, that take up space on my system. It is complex for just voice service. **What problems is Webex Calling solving and how is that benefiting you?** Better communication with others around me. ### 46. Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto B. | Ingeniero Especialista, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Webex Calling?** Ease in creating meetings with external clients. **What do you dislike about Webex Calling?** None, everything seems to meet my daily needs. **What problems is Webex Calling solving and how is that benefiting you?** So far I haven't had any problems with Webex Calling, I find it very beneficial as it is an easy way to use it. ### 47. Webex Calling Review **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Director of Collaboration and Security, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Webex Calling?** ease of use, feature rich and ever expanding capabilities. The security of the product is great and the solution, overall, is easy to administer. As a partner, I help to administer the Webex Calling solution for many clients. This is in addition to performing demonstrations as part of a selling process. Webex calling is easy to implement, though there are improvements to be made. Integration with Microsof Teams is one of the biggest requests from my clients and it works very well. I use Webex Calling almost daily. **What do you dislike about Webex Calling?** Webex calling is still lacking some useful features as compared with CUCM/CUC including Unified Messaging, ability to see call status of shared lines in the Webex App and a few others. **What problems is Webex Calling solving and how is that benefiting you?** Webex Calling is solving the challenges of adhering to a cloud-first strategy for many organizations as well as ease of management/operations. The solution, overall, has a lower TCO when compared to premises when factoring in the skillset required to maintain the solution. Webex calling keeps my organization and my clients from having to maintain hardware in addition to software. With Webex Calling, I don't even nee to maintain the software as that is done on my behalf by Cisco. It allows me to have my staff, and the staff of my clients, to focus on more strategic projects and not have to spend as much time managing the collaboration solution. ### 48. Using Webex Calling Via Internet **Rating:** 4.5/5.0 stars **Reviewed by:** yew peng t. | Manager IT, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Webex Calling?** Just search email address and call via internet. Easy to implement and install on mobile and laptop. integrate with OS of diffewrent version. Customer support for assistance. call day and night with webex connectivity Can call daily **What do you dislike about Webex Calling?** other parties must signin webex account internet connectivity for cummuncation. **What problems is Webex Calling solving and how is that benefiting you?** communicate with construction site progress and manpower updates. ### 49. LIBERTY AND CONTROL **Rating:** 5.0/5.0 stars **Reviewed by:** Luis Alberto S. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about Webex Calling?** It is easy and practical. I love the voice filters. After 2020 pandemia we work mainly at home where are normal home noises and with that filters we can have high quality calls. Many times the home internet is not the best, but with the codec and the AI the communications is greate. The chats it very practical and it greate that we can chat with other users ( free account ). We use chat, reunion, calls, spaces day by day. Very hepful can handle the wsebex app on cel phone, computer and othere devices. **What do you dislike about Webex Calling?** The reports are very complex to understand for a common people. That reports are very dense, with many information that do not male sense for the normal people. **What problems is Webex Calling solving and how is that benefiting you?** work like a team in a desentraliced mode. We work home office but we keep everyntg on control with liberty. Before webex we had many problems with the communication. We had noise, drop calls, we can not hear our customer and they also can hear us. Now that problem is only a bad memory. The facilities about IVR and ACD are very good. Enogh for a small bussines ### 50. WebEX calling review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Webex Calling?** it is integrated with webEX meeting. So for international calling or meeting, it could be quite useful **What do you dislike about Webex Calling?** it is quite buggy, it could echo when the other user has a bad connection **What problems is Webex Calling solving and how is that benefiting you?** provide users to dial in an international meeting with an affordable price ## Webex Calling Discussions - [What are the benefits of Cisco Cloud Calling?](https://www.g2.com/discussions/advantages-f1569fc4-d98a-415d-ae10-e2625b328b20) - 2 comments, 1 upvote - [Is Webex Calling a global solution?](https://www.g2.com/discussions/global-2459f52a-78db-406b-9f11-00d0e8d3c306) - 1 comment, 1 upvote - [Is Webex Teams included with Webex Calling?](https://www.g2.com/discussions/webex-calling-and-webex-teams) - 1 comment, 1 upvote - [What is Webex Calling used for?](https://www.g2.com/discussions/what-is-webex-calling-used-for) - 2 comments - [Is Webex calling free?](https://www.g2.com/discussions/is-webex-calling-free) - 2 comments - [View Webex Calling pricing details and edition comparison](https://www.g2.com/products/webex-calling/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+04%3A46%3A13+-0500&secure%5Bsession_id%5D=51f7ad18-113a-47af-a619-40c67983a8d2&secure%5Btoken%5D=b607f6b36311affb27f9ab5aa610c272327c7c52becbf3ab3efe972092d12fe3&format=llm_user) ## Webex Calling Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) ## Webex Calling Features **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Webex Calling Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,371 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,549 reviews)