Web+Center Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Allows users to customize chat colors, text, logos, and branding.

Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality

Based on 13 Web+Center reviews and verified by the G2 Product R&D team. Provides analytics tools that reveal important business metrics and track progress

Based on 14 Web+Center reviews and verified by the G2 Product R&D team. Displays important metrics relating to performance

Based on 18 Web+Center reviews and verified by the G2 Product R&D team. User Experience of creating and submitting a ticket

Based on 18 Web+Center reviews and verified by the G2 Product R&D team. User Experience of responding and receiving a response

Based on 15 Web+Center reviews and verified by the G2 Product R&D team. Route tickets based on values of fields, changes to ticket status and time based conditions

As reported in 16 Web+Center reviews. Respond to common requests with standard reply

Offers tools for managing and tracking service-level agreements (SLAs)

As reported in 14 Web+Center reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 15 Web+Center reviews. Share and collaborate on tickets with multiple customer service representatives

Based on 11 Web+Center reviews and verified by the G2 Product R&D team. Central repository for account and contact information

Based on 15 Web+Center reviews and verified by the G2 Product R&D team. Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

Based on 12 Web+Center reviews and verified by the G2 Product R&D team. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Ability for customer service agents to communicate with customers via live chat to solve problems live

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

Make and receive calls directly in the application. Track and record calls for analysis.

Routes tickets automatically to the appropriate user.

Prioritizes tickets based on factors configured by the user.

Notifies the IT team when a ticket needs action.

Provides a forum for answers to common questions.

Integrates knowledge base articles into a ticket.

Displays important metrics relating to performance.

Tracks time worked on a ticket.

Provides surveys to measure employee satisfaction.

Enables access to service desk features via mobile device.

Enables employees to view the status of their tickets.

Provides a directory of all users within an organization.

Enables access to service desk features through multiple channels such as email, phone, or the portal.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting