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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free for 2 techs or licensed
Freshdesk
Star Rating
(3,599)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in ticket creation user experience with a score of 8.9, while Web+Center falls short at 7.9, indicating that Freshdesk provides a more intuitive interface for creating support tickets.
- Reviewers mention that Freshdesk's SLA Management feature is rated at 8.3, significantly higher than Web+Center's 6.7, suggesting that Freshdesk offers better tools for managing service level agreements effectively.
- G2 users highlight that Freshdesk's quality of support is rated at 8.8, compared to Web+Center's 9.2, indicating that while Web+Center has a slightly higher score, both platforms are generally well-regarded for their customer support services.
- Users on G2 report that Freshdesk's multi-channel coverage is rated at 8.4, which is a strong point, while Web+Center lacks detailed ratings in this area, suggesting Freshdesk may offer more comprehensive support across various communication channels.
- Reviewers mention that Freshdesk's internal discussion and collaboration tools score 8.6, while Web+Center's features in this area are less robust, indicating that Freshdesk may facilitate better teamwork and communication among support staff.
- Users say that Freshdesk's knowledge base integration is rated at 8.7, which is higher than Web+Center's offerings, suggesting that Freshdesk provides a more effective self-service experience for customers seeking answers independently.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Freshdesk
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.6
3,164
9.0
21
Ease of Use
8.8
3,186
8.5
21
Ease of Setup
8.6
2,246
8.5
13
Ease of Admin
8.7
2,148
9.2
13
Quality of Support
8.7
3,063
9.2
20
Has the product been a good partner in doing business?
8.8
2,073
8.9
11
Product Direction (% positive)
8.8
3,139
8.9
21
Features by Category
Ticket and Case Management
8.9
2207
|
Verified
7.9
18
|
Verified
8.8
2217
|
Verified
8.0
18
|
Verified
8.5
2130
|
Verified
7.8
15
|
Verified
8.5
2022
|
Verified
8.2
16
8.3
1788
|
Verified
6.7
5
8.5
2075
|
Verified
7.7
14
8.7
1996
|
Verified
8.0
15
8.2
1361
|
Verified
7.6
11
|
Verified
Generative AI
7.3
323
Not enough data
7.4
320
Not enough data
Agentic AI - Help Desk
6.9
52
Not enough data
6.7
53
Not enough data
7.0
52
Not enough data
Communication Channels
8.6
1911
|
Verified
8.1
15
|
Verified
8.9
2059
|
Verified
8.3
12
|
Verified
8.4
1303
|
Verified
8.1
6
8.0
1183
|
Verified
Not enough data
7.9
931
|
Verified
Not enough data
Platform
8.0
1147
|
Verified
8.5
9
|
Verified
8.0
1654
|
Verified
9.2
11
|
Verified
8.6
1537
|
Verified
9.4
11
|
Verified
8.2
1131
|
Verified
10.0
5
|
Verified
8.0
1853
|
Verified
7.6
13
|
Verified
8.3
1951
|
Verified
7.4
14
|
Verified
Channels
8.3
348
Not enough data
7.9
328
Not enough data
7.5
319
Not enough data
Design
8.1
325
Not enough data
7.8
330
Not enough data
8.2
350
Not enough data
8.3
336
Not enough data
8.4
327
Not enough data
Generative AI
7.6
261
Not enough data
7.7
261
Not enough data
Usability
8.7
262
Not enough data
8.7
258
Not enough data
8.7
251
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
253
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
428
Not enough data
8.3
374
Not enough data
8.3
367
Not enough data
8.4
303
Not enough data
Support Automation
8.4
384
Not enough data
8.4
404
Not enough data
8.2
368
Not enough data
8.2
309
Not enough data
Generative AI
7.4
204
Not enough data
7.4
201
Not enough data
Generative AI
7.8
116
Not enough data
7.9
115
Not enough data
7.6
114
Not enough data
Communication
8.8
581
|
Verified
Not enough data
8.7
598
|
Verified
Not enough data
8.7
493
|
Verified
Not enough data
8.5
196
Not enough data
8.2
200
Not enough data
Internal Use
8.0
1654
|
Verified
9.2
11
|
Verified
8.6
202
Not enough data
8.1
182
Not enough data
8.8
558
|
Verified
Not enough data
8.8
516
|
Verified
Not enough data
8.6
545
|
Verified
Not enough data
Generative AI
7.9
142
Not enough data
Self-Service Experience
8.7
958
Not enough data
8.6
911
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
255
Not enough data
Self-Service Platform
8.5
252
Not enough data
8.6
258
Not enough data
8.0
218
Not enough data
8.5
235
Not enough data
Agentic AI - Customer Self-Service
7.7
17
Not enough data
7.6
15
Not enough data
7.7
16
Not enough data
7.6
17
Not enough data
7.5
17
Not enough data
7.3
16
Not enough data
7.5
16
Not enough data
Generative AI
8.2(won by default)
80
Not enough data
8.1(won by default)
80
Not enough data
Process
8.6(won by default)
161
Not enough data
9.3(won by default)
481
Not enough data
8.6(won by default)
372
Not enough data
Channels
9.2(won by default)
477
Not enough data
8.7(won by default)
417
Not enough data
8.8(won by default)
378
Not enough data
8.5(won by default)
339
Not enough data
Feature Not Available
Not enough data
Insight
8.6(won by default)
380
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
11
Not enough data
8.7
10
Not enough data
8.3
11
Not enough data
8.6
11
Not enough data
8.0
11
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
11
Not enough data
8.5
11
Not enough data
8.5
11
Not enough data
8.3
11
Not enough data
Automation
8.9
11
Not enough data
8.6
11
Not enough data
8.8
11
Not enough data
Autonomy
7.0
11
Not enough data
8.5
10
Not enough data
8.3
11
Not enough data
8.2
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Web+Center are categorized as Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Web+Center has no discussions with answers
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