2026 Best Software Awards are here!See the list
Compare Freshdesk and Web+Center 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (47.6% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free for 2 techs or licensed
Freshdesk
Star Rating
(3,688)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansWeb+Center
Star Rating
(21)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free for 2 techs or licensed
Learn more about Web+CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user experience, particularly highlighting its intuitive UI and UX. Users appreciate how easy it is to navigate and manage customer issues, with one reviewer noting the platform's reliability and clean design, making it enjoyable for IT support specialists.
- Users say that Web+Center offers strong customization capabilities, allowing for personal configuration and LDAP security features. One user mentioned the ease of logging and categorizing calls, which is particularly beneficial during busy periods, showcasing its efficiency in handling high volumes of tasks.
- According to verified reviews, Freshdesk has a significant advantage in its ticket management features, with users praising the child ticket option that simplifies the escalation process by automatically duplicating information from parent tickets. This feature enhances workflow efficiency, which is crucial for support teams.
- Reviewers mention that while Freshdesk has a robust support system, Web+Center's support is often highlighted as exceptional, with users appreciating the quick response times and helpfulness. This aspect can be a deciding factor for teams that prioritize responsive customer service.
- G2 reviewers indicate that Freshdesk's integration capabilities are a strong point, particularly with tools like Genesys Cloud and Microsoft Teams. This integration allows for seamless day-to-day operations, making it easier for teams to collaborate and manage customer interactions effectively.
- Users report that Freshdesk's pricing model, starting at $19 for entry-level plans, may be a consideration for small businesses, while Web+Center's free option for two techs provides a cost-effective solution for startups or smaller teams looking to manage their support needs without upfront costs.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free and Affordable Pricing
We offer free versions of our complete software suite of 6 web applications for 2 techs or less and 3 Tech licenses start at $300. Our Ticketing software is Ad Free Help Desk! Check out our very competitive pricing for in house or cloud hosted online Web+Center Solutions. We offer the best US based support and development engineers, all in SF Bay Area/Silicon Valley California USA, to provide you with optimal support and services
- Asset Management
- knowledge base
- Customer Self Help and FAQ
Free Trial
Freshdesk
Free Trial is available
Web+Center
Free Trial is available
Ratings
Meets Requirements
8.6
3,235
9.0
21
Ease of Use
8.9
3,257
8.5
21
Ease of Setup
8.6
2,317
8.5
13
Ease of Admin
8.7
2,179
9.2
13
Quality of Support
8.7
3,132
9.2
20
Has the product been a good partner in doing business?
8.8
2,102
8.9
11
Product Direction (% positive)
8.8
3,207
8.9
21
Features by Category
Ticket and Case Management
8.9
2236
|
Verified
7.9
18
|
Verified
8.8
2254
|
Verified
8.0
18
|
Verified
8.5
2166
|
Verified
7.8
15
|
Verified
8.5
2052
|
Verified
8.2
16
8.3
1809
|
Verified
6.7
5
8.5
2093
|
Verified
7.7
14
8.7
2018
|
Verified
8.0
15
8.3
1379
|
Verified
7.6
11
|
Verified
Generative AI
7.3
332
Not enough data
7.4
330
Not enough data
Agentic AI - Help Desk
7.1
61
Not enough data
7.0
61
Not enough data
7.3
61
Not enough data
Communication Channels
8.6
1929
|
Verified
8.1
15
|
Verified
8.9
2086
|
Verified
8.3
12
|
Verified
8.4
1321
|
Verified
8.1
6
8.0
1197
|
Verified
Not enough data
7.9
943
|
Verified
Not enough data
Platform
8.0
1162
|
Verified
8.5
9
|
Verified
8.1
1664
|
Verified
9.2
11
|
Verified
8.6
1550
|
Verified
9.4
11
|
Verified
8.2
1151
|
Verified
10.0
5
|
Verified
8.0
1877
|
Verified
7.6
13
|
Verified
8.3
1965
|
Verified
7.4
14
|
Verified
Channels
8.4
360
Not enough data
8.0
336
Not enough data
7.5
326
Not enough data
Design
8.2
333
Not enough data
7.8
337
Not enough data
8.3
357
Not enough data
8.3
346
Not enough data
8.4
335
Not enough data
Generative AI
7.7
266
Not enough data
7.8
266
Not enough data
Usability
8.8
268
Not enough data
8.7
264
Not enough data
8.8
258
Not enough data
Reporting
8.6
252
Not enough data
8.5
248
Not enough data
8.6
260
Not enough data
Generative AI
7.5
183
Not enough data
7.6
183
Not enough data
Conversational Platform
8.3
439
Not enough data
8.3
385
Not enough data
8.3
378
Not enough data
8.4
314
Not enough data
Support Automation
8.4
395
Not enough data
8.4
415
Not enough data
8.3
380
Not enough data
8.3
321
Not enough data
Generative AI
7.4
212
Not enough data
7.4
208
Not enough data
Generative AI
7.9
119
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
587
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
497
|
Verified
Not enough data
8.5
202
Not enough data
8.2
204
Not enough data
Internal Use
8.1
1664
|
Verified
9.2
11
|
Verified
8.6
206
Not enough data
8.2
188
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
963
Not enough data
8.6
915
Not enough data
8.3
688
Not enough data
8.2
243
Not enough data
8.4
261
Not enough data
Self-Service Platform
8.5
257
Not enough data
8.6
266
Not enough data
8.0
226
Not enough data
8.5
241
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.9
18
Not enough data
8.0
19
Not enough data
7.9
21
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
166
Not enough data
9.3(won by default)
487
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
482
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
344
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
386
Not enough data
8.7(won by default)
173
Not enough data
8.6(won by default)
377
Not enough data
9.1(won by default)
449
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Web+Center are categorized as Help Desk
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Web+Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.1%
Information Technology and Services
23.8%
Non-Profit Organization Management
9.5%
Higher Education
9.5%
Banking
9.5%
Retail
4.8%
Other
42.9%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
Web+Center has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
