--- title: Web+Center Reviews meta_title: 'Web+Center Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 21 reviews by the users' company size, role or industry to find out how Web+Center works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 21 scale: '5' date_modified: '2026-08-07' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Web+Center Reviews **Vendor:** Internet Software Sciences **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 4.6/5.0 **Total Reviews:** 21 ## About Web+Center What is Web+Center? Web+Center is a Business Service Management Platform capable of building your own SaaS business apps with data from any source. Web+Center incorporates a robust drag and drop process and application builder giving end users (including non technical) the power to develop the systems they need to run their business. Giving non-technical users the ability to build business workflows and apps on top of your current technology stack. All apps today are hard coded and expensive to configure. Web+Center is the other way around, you bend Web+Center for you. At the foundation is a robust IT Service and Asset Management backbone that flips traditional SaaS on its head. ## Web+Center Reviews ### 1. Good Product but not the best interface **Rating:** 2.5/5.0 stars **Reviewed by:** Casey W. | Florist/Event Planner/Owner, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2015 **What do you like best about Web+Center?** It works well. You can always count on it. **What do you dislike about Web+Center?** The user interface is difficult to understand and the data fields are confusing. **Recommendations to others considering Web+Center:** N/A **What problems is Web+Center solving and how is that benefiting you?** We are using the system to track tech progress on customers. We're starting to see reduced resolution times, but the techs have a hard time using the system. ## Web+Center Discussions - [What is Web+Center used for?](https://www.g2.com/discussions/what-is-web-center-used-for) - [View Web+Center pricing details and edition comparison](https://www.g2.com/products/web-center/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+07%3A00%3A41+-0500&secure%5Bsession_id%5D=c8a3a6ce-fdc2-4082-ba01-cd2312e37d75&secure%5Btoken%5D=5556565afe94e5852d3fa4c22cd745dd91d872a1ea600dbc226ec3df928e3402&format=llm_user) ## Web+Center Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration - Real-Time Notifications **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Reporting** - Dashboards - Time Tracking - Surveys - Activity Tracking **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access - Mobile Access **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations **Additional Functionality** - Project Management - Procurement Management - CMDB - AI Copilot - Generative AI - IT Risk Management - Service Catalog - Inventory Management - Surveys & Feedback - Chat/Messaging - Change Management - Reporting & Statistics - Task Management - Email Templates - Benchmarking - Localization Automation - Real-Time Reporting - Customer Support - Scheduled/Automated Reports - Alerts/Escalation - Release & Deployment - Email Management - Contract/License Management - Workflow Management - Problem Management - Analytics - Service Level Agreement (SLA) Management - Configuration Management - API - IT Asset Management - Remote Access/Control - Live Chat - Customizable Reports - Incident Management - Asset Lifecycle Management - Support Ticket Management - Customizable Templates - Customizable Branding **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Web+Center Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,678 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,660 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,302 reviews)