It's been two months since this profile received a new review

Voxco Survey Platform Reviews & Product Details

Voxco Insights Platform, a global leader in cloud & on-premise feedback management, helps organizations optimize omnichannel experiences & conduct sophisticated market research and drive business growth. Voxco Research cloud, an omnichannel survey platform, enables organizations to conduct multimodal survey research with Voxco Online, Voxco CATI, Voxco IVR, Voxco Dialer & Voxco Analytics. Voxco has a diverse suite of products catering to a wide range of industries including finance, healthcare, hospitality, insurance. Voxco provides you the tools for all purposes - from gathering your data to analyzing it and generating reports as well - Voxco is the one stop solution for all your survey needs. With Voxco Audience, you can create niche targeted panels by choosing target audience of your choice from a pool of 10Mn+ verified professionals, 90+ filters and save over 30% on ad-hoc costs. With Voxco, you can create powerful, engaging surveys with ease. Using the drag and drop interface you can easily create, modify and test surveys with no coding required at all. With its diverse range of question types, you can craft surveys suited perfectly for your needs. Voxco believes and delivers on its philosophy of One Platform, All Channels. With its truly omnichannel nature, you can maximize your responses - create one survey and launch it across multiple channels - online, telephone, offline. For surveys on dedicated channels, Voxco has its very own Voxco CATI (telephone surveys) and Voxco Mobile Offline(CAPI offline surveys). And the best part is that all data gathered from different sources is stored at one central location. With Voxco Analytics, watch the gathered data come to life in the form of dynamic dashboards. Perform complex operations like stats analysis, create custom cross tabs, apply weighting - all in one place. Take an in-depth look into your results with dynamic filters. All survey data is updated real time, allowing you to be updated with the latest trends and customer sentiments. Once you’re happy with your reports, export them to Powerpoint at the click of a button or share them with your team on the Key Findings Portal. Voxco is trusted by more than 450+ global brands, top 50 MR firms and universities across the world to conduct over 50Mn+ surveys in 200+ languages in 40+ countries. Sales and support offices in Canada, USA, France, UK, Germany and Australia.

Seller

Voxco

Discussions

Voxco Survey Platform Community

Languages Supported

German, English, French, Italian, Japanese, Korean, Portuguese, Spanish, Chinese (Simplified)

Product Description

Most flexible survey software platform available. Central database across multiple channels: online (web, mobile, in-app), phone (CATI, IVR, dialer), face-to-face (CAPI). Customizable dashboards & personalized service. Offices & clients worldwide.

Overview by

Chris Perrine (Transforming how buyers discover, research, & buy software)

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

13 months

View More Pricing Information

Top-Rated Alternatives

Qualtrics Strategy & Research

View All Alternatives

Voxco Survey Platform Media

Voxco Survey Platform Demo - Hundreds of logic and survey options

Easily create professional surveys with advanced logic tools: multiples, filters, randomization, skip conditions, nested loops, rotations, more.

Voxco Survey Platform Demo - Visual Dashboards

Understand the true drivers of customer satisfaction with 50+ chart types and easy drag and drop dashboard builder.

Voxco Survey Platform Demo - Real time dashboards

Track major KPIs in real time, share dashboards using a secure portal and make insights accessible across teams.

With custom design options and theme library, create surveys that resonate with your brand.

G2 reviews are authentic and verified.

Here's how.

Balazs K.

Partner, Managing Director

Small-Business (50 or fewer emp.)

7/27/2022

"Versatile research data collection platform"

4/5

What do you like best about Voxco Survey Platform?

Complex script programming options, special questionnaires can be programmed. Recently the CAWI and CATI platforms are unified, looks better. CAWI suerveys has responsive design, most questions can be easily answered on small screens as well. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The new CATI administration tool has less option and different viewing options than the previous version, and in case of many parallel projects the administration and supervision of the projects are much more difficult. Review collected by and hosted on G2.com.

Anne-Marie P.

Senior Project Manager - Quant

Small-Business (50 or fewer emp.)

7/20/2022

"Platform is super quick and user friendly"

4.5/5

What do you like best about Voxco Survey Platform?

I love how quick it is to get data reports out and how easy it is to customise the data output. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

I'd like to be able to customise the report headings more. Being able to have them all as the question being asked and options to select from rather than the question/option number. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/20/2022

"Very good multi modal platform for CATI and Online surveys"

4/5

What do you like best about Voxco Survey Platform?

Voxco is able to be hosted as a SaaS solution or on-premise. The ability to have one platform to monitor both CATI and Online surveys provides an efficient manner for us to manage our projects. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

As technology develops and security risks increase, we would like to see the platform keep up to date with security and data integrations with other mainstream technologies. Review collected by and hosted on G2.com.

Amit S.

Director Partner support relations

Mid-Market (51-1000 emp.)

8/10/2022

"Great tool for anyone looking to conduct surveys"

5/5

What do you like best about Voxco Survey Platform?

We loved Voxco for the multiple question types and the logic flow it offers.

We were able to create engaging surveys using the themes.

The image-question type also helped create visually compelling surveys. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Currently, no free trial option available. Not ideal for small projects with little to no budget. Onboarding is quick but you still need to get a hang of the platform Review collected by and hosted on G2.com.

Anwar M.

Director, Systems Analysis and Programming

Enterprise (> 1000 emp.)

7/25/2022

"Voxco multi mode survey tool"

4.5/5

What do you like best about Voxco Survey Platform?

Can be used for multi mode survey administering (web, CATI- Computer Assisted Telephone Interviewing)

User interface is easy and intuitive

Good dashboard Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Customizing using CSS can be tricky

Not very compliant with WCAG 2.0 Section 508 Compliance

Changes to html code could be clunky Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/25/2022

"Easy and powerful"

5/5

What do you like best about Voxco Survey Platform?

Really easy and intuitive. The Selection logic is very powerful and can be used to find solutions for nearly every logic. On other platforms, you have to script these logics manually. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The interviewers can't see how many appointments are already set on a specific date/time. It would be good if they would directly see the number of appointments like in the old PNT-version. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

7/24/2022

"Convenient, but a bit slow sometimes"

3.5/5

What do you like best about Voxco Survey Platform?

I find Voxco straightforward and easy to use.

I like how easy is to filter the data by different question answers, it helps a lot when analysing it, easier than other platforms even. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The separation between Command Center and Acuity. Is annoying to maintain two different scripts when having both survey methods. I would also like to see improvements in the platform speed, sometimes it feels sluggish. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/20/2022

"Voxco is user friendly."

4/5

What do you like best about Voxco Survey Platform?

The Voxco Survey Platform is very user-friendly. Our interviewers can maneuver throughout the platform with ease. The upside is our programmer can make adjustments to fix skip patterns and add easy information on tabs for our interviewers to have quick access to information to offer our respondents. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Depending on how a survey is programmed based on a client's preference, it may be hard to go back to fix an answer and pick back up where the interviewer left off. The survey may nVoxco ot catch up. Review collected by and hosted on G2.com.

Verified User in Market Research

Small-Business (50 or fewer emp.)

9/12/2022

"Works for our needs"

4.5/5

What do you like best about Voxco Survey Platform?

Easy to use and program surveys. We were able to learn the software in a short amount of time. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

We cannot track who opens the emails sent to get an open rate per study. Wish there were better or more question types/formats. Review collected by and hosted on G2.com.

Verified User in Market Research

Mid-Market (51-1000 emp.)

7/22/2022

"While Voxco ist a very versatile tool, it lacks in ease of use and intuitivity."

3/5

What do you like best about Voxco Survey Platform?

Most helpful are the many filtering options provided. The ability to assign calls to certain interviewers works fast and flawlessly and subselections provide a wealth of customizability. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

I mostly dislike the looks of Voxco. It seems optically outdated and so is the superficial user experience. Many useful functions are hidden beneath unnecessarily complicated formulas. Review collected by and hosted on G2.com.