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Voxco Survey Platform

By Voxco

4.3 out of 5 stars

How would you rate your experience with Voxco Survey Platform?

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Voxco Survey Platform Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users highlight the quality customer support of Voxco Survey Platform, enhancing their overall survey experience. (1 mentions)
Users find the ease of use of Voxco Survey Platform enhances their survey accuracy and efficiency significantly. (1 mentions)
Users highlight the flexible engagement options with Voxco Survey Platform, allowing respondents to participate anytime and anywhere. (1 mentions)
Users value the flexible integrations of Voxco Survey Platform, allowing surveys via multiple channels anytime, anywhere. (1 mentions)
Users value the navigation ease of the Voxco Survey Platform, citing clear visibility and simple navigation. (1 mentions)
Users value the quick setup of the Voxco Survey Platform, allowing seamless engagement with respondents anytime, anywhere. (1 mentions)
Users often experience freezing issues that hinder their ability to navigate through the Voxco Survey Platform. (1 mentions)

Top Pros or Advantages of Voxco Survey Platform

1. Customer Support
Users highlight the quality customer support of Voxco Survey Platform, enhancing their overall survey experience.
See 1 mentions

See Related User Reviews

kiran k.
KK

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

2. Ease of Use
Users find the ease of use of Voxco Survey Platform enhances their survey accuracy and efficiency significantly.
See 1 mentions

See Related User Reviews

Mayur C.
MC

Mayur C.

Small-Business (50 or fewer emp.)

5.0/5

"Excellent Tool"

What do you like about Voxco Survey Platform?

It enables Surveys to be done accurately and very easy to use.

3. Engagement
Users highlight the flexible engagement options with Voxco Survey Platform, allowing respondents to participate anytime and anywhere.
See 1 mentions

See Related User Reviews

kiran k.
KK

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

4. Integrations
Users value the flexible integrations of Voxco Survey Platform, allowing surveys via multiple channels anytime, anywhere.
See 1 mentions

See Related User Reviews

kiran k.
KK

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

5. Navigation Ease
Users value the navigation ease of the Voxco Survey Platform, citing clear visibility and simple navigation.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"There is constant freezing and sometimes you cant go back to the previous question"

What do you like about Voxco Survey Platform?

Its got clear visible words. Able to navigate easily.

6. Quick Setup
Users value the quick setup of the Voxco Survey Platform, allowing seamless engagement with respondents anytime, anywhere.
See 1 mentions

See Related User Reviews

kiran k.
KK

kiran k.

Mid-Market (51-1000 emp.)

4.0/5

"best online tool to collect the Surveys"

What do you like about Voxco Survey Platform?

we can Engage respondents anywhere, anytime. quality customer support,secure hosting we can use cloud or onpre,(hybrid). scalable, we can use mobile

Top Cons or Disadvantages of Voxco Survey Platform

1. Software Bugs
Users often experience freezing issues that hinder their ability to navigate through the Voxco Survey Platform.
See 1 mentions

See Related User Reviews

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"There is constant freezing and sometimes you cant go back to the previous question"

What do you dislike about Voxco Survey Platform?

The freezing and getting stuck on previous questions.

Voxco Survey Platform Reviews (97)

Reviews

Voxco Survey Platform Reviews (97)

4.3
97 reviews
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Verified User in Market Research
UM
Mid-Market (51-1000 emp.)
"There is constant freezing and sometimes you cant go back to the previous question"
What do you like best about Voxco Survey Platform?

Its got clear visible words. Able to navigate easily. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The freezing and getting stuck on previous questions. Review collected by and hosted on G2.com.

kiran k.
KK
SAP Admin
Mid-Market (51-1000 emp.)
"best online tool to collect the Surveys"
What do you like best about Voxco Survey Platform?

we can Engage respondents anywhere, anytime.

quality customer support,secure hosting we can use cloud or onpre,(hybrid).

scalable, we can use mobile web and email to take the surveys Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

may be mobile app is not fluent they have to wotk on the mobile application. Review collected by and hosted on G2.com.

Mayur C.
MC
SDR Mnager
Small-Business (50 or fewer emp.)
"Excellent Tool"
What do you like best about Voxco Survey Platform?

It enables Surveys to be done accurately and very easy to use. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Nothing as such till now. Tool is working perfectly fine. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Enterprise (> 1000 emp.)
"Computer production engineer"
What do you like best about Voxco Survey Platform?

The simplicity of its infrastructure that responds to a professional survey software based on all the elements offered on the cloud network. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

As an admin, I find myself overwhelmed by several statistics. Review collected by and hosted on G2.com.

J.J. P.
JP
Director of IT
Mid-Market (51-1000 emp.)
"Full featured Mixed Mode Survey Solution"
What do you like best about Voxco Survey Platform?

Very flexible questions that allow us to create almost any type of question we need. Advanced logic allows us to customize survey flows. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

There are a few question types we cannot create yet, but Voxco is constantly coming out with updates to make more and more possible. We have had challenges with variables that are not tied to a question end up with a default code width of 128 or 256 that make data files look a bit messy, but we have learned ways around that. Review collected by and hosted on G2.com.

CAMILLE G.
CG
Enterprise (> 1000 emp.)
"Complex but useful"
What do you like best about Voxco Survey Platform?

It allows complex survey questions and structures, which allows us to ask questions exactly the way we want to ask them.

You can manage a large part of your survey project within the platform : recruiting panelists, programming and distributing surveys, analysis, etc.

We also appreciate the fact that we can be multiple users at the same time. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Customer support is unequal. If I send them a question about a feature or an issue, I sometimes get a very quick and helpful answer. Other times, my email remains unanswered and I have to write them again in order to get an answer.

The complexity of the platform sometimes makes it difficult to use, because it has so many details. For example, when programming an advanced skip logic, I rarely know how to write it correctly. The language is very specific and long to learn.

Also, the appearance of surveys on mobile could be improved. Review collected by and hosted on G2.com.

VF
Small-Business (50 or fewer emp.)
"Long time user of the Voxco Platform"
What do you like best about Voxco Survey Platform?

First and foremost, what I like is its flexibility. This was a tool originally built for researchers. Of course, it has adapted to accommodate the more beginner user, but it still has the functionalities to allow advanced users to do more complex things. Things like filtering on NOC (number of choices) or using the current frequency of a given group in selections.

I also like the fact that they are developing their product, adding such new features as automatic translation.

Something I find helpful is their panel management tool, allows you to quite easily manage a client panel and then create and distribute a survey to panel members quite easily. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

Has its share of bugs, workarounds will become part of your routine.

User experience…can be complicated to use for someone first getting started.

Lacks some of the visual bells and whistles that other platforms may offer (survey type questions). Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Small-Business (50 or fewer emp.)
"Advanced Functionality + Strong Account and Support Staff"
What do you like best about Voxco Survey Platform?

Voxco provides our team with a cost-effective survey platform that is packed with advanced features and functions (panel management, advanced logic and expressions, HTML + CSS customization, API integrations, etc). There hasn't been a function we've needed that Voxco doesn't already provide (in some cases they've integrated for us based on project needs). The staff, both on the sales/account side and the tech/support side are always willing to help with even the smallest of issues. Client/user success is a priority at Voxco. It's uncommon to recieve such robust support. We've been very pleased with our Voxco experience and recommend the platform to anyone currently being sucked dry from the overly-expensive alterative platforms that aren't as robust as Voxco. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The overall look and feel of the survey engine (including live surveys) is a bit dated, but the dev team is actively working to add newer functions, question types, and improve the current look adn feel options to enhance the user and respondent experience. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Small-Business (50 or fewer emp.)
"Platform that can handle complex surveys"
What do you like best about Voxco Survey Platform?

As a market research analyst, it is necessary to work with a survey platform that can handle complex programming and provide me with the feedback I need to understand the effectiveness of the surveys. With the Voxco platform, I can view respondent actions regarding the survey. I can look at survey data and who is responding in order to target reminders. We're able to test programs to insure that the logic is working properly and the data that is provided can easily integrate into our analytical software. These are just a few of the features that I use most but many other features are available. Overall, it's easy to use and gets the job done. I've been using Voxco for nearly five years and am very happy with the platform. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

I haven't really experienced any downsides with the platform. Review collected by and hosted on G2.com.

GT
Mid-Market (51-1000 emp.)
"Does everything we need reliably for a good value"
What do you like best about Voxco Survey Platform?

Voxco supports all of the basic question types we need to perform primary research, as well as some light scripting to help automate respondent flows and streamline data collection.

It doesn't have some "flashier" question types I have seen in other data collection platforms, but honestly I consider that a positive; having to use reliable, consistent question types means that we have to think through questions to make sure accurately and validly collect the intended data, and will be straightforward and familiar for respondents to answer.

Voxco staff has always been friendly and helpful, and quick to help us resolve any issues that arise. Review collected by and hosted on G2.com.

What do you dislike about Voxco Survey Platform?

The documentation could stand to be improved. As a survey programmer, it would be helpful to have more concrete examples were provided as the syntax is somewhat unique to Voxco and can be difficult to navigate. Review collected by and hosted on G2.com.