--- title: Verint Quality Management Reviews meta\_title: 'Verint Quality Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 41 reviews by the users' company size, role or industry to find out how Verint Quality Management works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 41 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Talent Management url: https://www.g2.com/categories/talent-management --- # Verint Quality Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Quality Management but has limited features. Are you part of the Verint Quality Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form of the Verint Quality Bot. With Verint Quality Management, you can evaluate all components of a customer interaction, including voice conversations and associated screen data, text-based interactions (such as chat and email), and video, right from a single screen. The solution’s widget-based workspace and omnichannel interaction player provide personalized access to speaker-separated audio waveforms, speech analytics categories, emotions, keywords, interaction tags, annotations, screen recording, applications used by employees, and employee profile information. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Quality Management Community](https://www.g2.com/products/verint-quality-management/discuss) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/verint-quality-management/pricing) ## Top-Rated Alternatives [ ![ADP Workforce Now](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ADP Workforce Now") ADP Workforce Now 4.2/5(4,303) ](https://www.g2.com/products/adp-workforce-now/reviews) [ ![Lattice](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lattice") Lattice 4.6/5(4,117) ](https://www.g2.com/products/lattice-lattice/reviews) [ ![UKG Pro](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "UKG Pro") UKG Pro 4.3/5(2,251) ](https://www.g2.com/products/ukg-pro/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-quality-management/competitors/alternatives) ## User Insights Average based on 41 real user reviews. Implementation Time 7 months [Log in to unlock pricing and user insights](/login) ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Enterprise (\> 1000 emp.) 3/19/2019 "Easy to Use" 5/5 What do you like best about Verint Quality Management? I appreciate my ability to utilize the graphs within the platform and track each of the metrics I am being graded upon. Review collected by and hosted on G2.com. What do you dislike about Verint Quality Management? It can be difficult to create the graphs to document an individuals performance. Not all individuals have access to create these. Review collected by and hosted on G2.com. What problems is Verint Quality Management solving and how is that benefiting you? I am able to better regulate my time and see how other individuals are stacking up. I believe it is useful to view where there are gaps in training and see who may need a check-in on their performance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Questions about Verint Quality Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Quality Management ](https://www.g2.com/products/verint-quality-management/discussions/new) ![Fabian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian S.") FS Fabian Sevilla • Last activity about 5 years ago How often does verint get your updated performances? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/50996-how-often-does-verint-get-your-updated-performances) [ View all Discussions ](https://www.g2.com/products/verint-quality-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 7 months ### Return on Investment 15 months [ View More Pricing Information ](https://www.g2.com/products/verint-quality-management/pricing) ##### Categories on G2 [Performance Management](https://www.g2.com/categories/performance-management) ##### Explore More [Which endpoint security services integrate with existing SIEM platforms without requiring manual configuration?](https://www.g2.com/discussions/which-endpoint-security-services-integrate-with-existing-siem-platforms-without-requiring-manual-configuration%20)[Which is the best account-based analytics platform for sales performance tracking?](https://www.g2.com/discussions/which-is-the-best-account-based-analytics-platform-for-sales-performance-tracking)[What are the highest rated IRCM platforms for telecommunications service providers at the enterprise level?](https://www.g2.com/discussions/what-are-the-highest-rated-ircm-platforms-for-telecommunications-service-providers-at-the-enterprise-level) [Which library management systems avoid adoption barriers and performance issues frequently mentioned by users at scale?](https://www.g2.com/discussions/which-library-management-systems-avoid-adoption-barriers-and-performance-issues-frequently-mentioned-by-users-at-scale)[Best PRM software for remote teams](https://www.g2.com/discussions/best-prm-software-for-remote-teams)[Pros and Cons Details](https://www.g2.com/products/verint-quality-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)