# Unaccepted calls

What is the quickest way to check , if the customer has dialled again since the unaccepted call?

##### Post Metadata
- Posted at: almost 4 years ago
- Author title: Freedom and responsability!
- Net upvotes: 2


## Comments
### Comment 1

Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different number, it would be difficult to manage the connection(s) made to a caller. The best practice I have seen is to have a unique Identifier link the caller to the call being made via the CRM you are using to drive the activity and do a data dip to that crm for any and all inbound/outbound activity.

##### Comment Metadata
- Posted at: almost 4 years ago
- Author title: Unified Communications and Contact Center Expert. Engineering Resource Provider. Innovation on Demand.




## Related Product
[VCC Live](https://www.g2.com/products/vcc-live/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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