Userlytics Reviews & Product Details

Super helpful tool in running a variety of tests, I typically run unmoderated tests that can be templated and ran multiple times in the year or for a redesign project. Being able to duplicate tests, audiences and tasks is extremely helpful and scalable for a team that has multiple UX research leads. Review collected by and hosted on G2.com.

The process of creating recordings, exporting those and waiting for them to upload, and then navigating the tool and finding them is an unnecessary amount of steps. I would love to be able to make quick, easy highlight reels for specific tasks of each test without having to bounce around the tool so many times. Review collected by and hosted on G2.com.

It provides all the basics for UXR. It has a large panel and a quick response time. It's cheaper than its competitors. Review collected by and hosted on G2.com.

It's user experience is not ideal. Hard to scan and switch between the studies. Hard to get video clips. Result screens are not visually appealing to add directly to the reports. Provides no analysis tools, and no visualizations (word cloud, heatmap, etc.). Transcription quality is very low quality, especially for non-English speakers. Review collected by and hosted on G2.com.

The super-easy interface, all the different types of activities you can create, and the excellent recording and transcription of the interviews. Also, it´s very interesting not having to pay a license fee. And the great support of the Userlytics team, always answering really fast. Review collected by and hosted on G2.com.

Testing in Android is still in beta and has to be improved (hopefully soon). The automatic recruitment process gets a little messy when launching several tests simultaneously since they have "parallel calendars". And I´d love to be able to filter result metrics by groups of users, not only one. Review collected by and hosted on G2.com.

Easy to use platform. great collaboration tools, love the fact that it's easy to bring your own testers. Review collected by and hosted on G2.com.

I haven't seen anything that I would improve yet. Review collected by and hosted on G2.com.

The partnership with our account manager is great. He was able to work with us and our budget to get us the best renewal for this upcoming year. Review collected by and hosted on G2.com.

It isn't on Userlytics, but we go through our credits fast and always seem to have to buy extra credits before our year end. Review collected by and hosted on G2.com.

Huge panel of participants and it is usually really fast to recruit for projects! It's relatively simple to set up a test and analyse the results. Review collected by and hosted on G2.com.

The analysis function doesn't seem as slick as others we use, it can be a bit slow and requires lots of clicking around. Review collected by and hosted on G2.com.

For unmoderated testing, it's easy and quick to get the results within 2-3 days. Review collected by and hosted on G2.com.

1. For moderated testing, it's not intuitive to know whether the slots are booked or not. There's no notification on the study page or signpost showing there's an update on 'Schedule'. We need to check Schedule to know that the slots were booked or not manually.

2. There are lots of tools on the market that would help users to generate summary and analyse the meeting. It would be great if Userlytics could implement AI to speed up the research process. Review collected by and hosted on G2.com.

I think Userlytics is user friendly, and intuitive. I love that there is a computer option to review sites and a mobile app as well. Review collected by and hosted on G2.com.

The mobile app can be a bit glitchy and hard to load Review collected by and hosted on G2.com.

- Fits seamlessly into our workflow

- Takes the recruiting burden off our team

- Almost instant results. We often launch the test on a Friday and start watching Monday Review collected by and hosted on G2.com.

- Requires some extra effort authoring complex tests and task flows

- Sometimes participants get lost in our prototypes and we need to throw out data Review collected by and hosted on G2.com.

The various test options have suited all of our needs, and the custom screeners have allowed us to target specific user groups easily for our different clients. Our customer service contacts are always very responsive if we run into any issues or have any questions. Review collected by and hosted on G2.com.

The card sorting interface needs work, it was hard to use for us as the researchers, and difficult for testers to use. If the card sorting function were redesigned, we'd give Userlytics a 10/10. We've encountered some bugs but the customer service team is quick to respond. Review collected by and hosted on G2.com.