Userlytics Reviews & Product Details

Userlytics is a comprehensive user experience research platform designed to help businesses and agencies enhance digital experiences across websites, applications, and prototypes. Established in 2009, Userlytics integrates a global participant pool of over 2 million panelists with both moderated and unmoderated research methodologies, alongside a growing suite of AI-powered tools. The platform effectively supports the entire research lifecycle, from study creation and participant recruitment to data analysis and reporting, enabling teams to transform real user feedback into actionable insights. Targeted primarily at enterprises and agencies, Userlytics caters to a diverse audience that includes UX researchers, product managers, designers, and marketing teams across various industries. The platform allows organizations to recruit participants from its extensive global panel or manage their own audiences through the BYOU Panel Management feature. Additionally, new audience and quota capabilities empower researchers to target multiple participant groups within a single study, enhancing flexibility for complex or international research initiatives. Userlytics stands out with its integration of AI throughout the research experience. The AI Study Designer assists teams in converting research objectives into structured studies, while AI Moderation intelligently prompts follow-up questions during unmoderated sessions. Once sessions conclude, AI Annotations highlight key moments, and AI Insights facilitate exploration of study data through natural-language queries linked to participant evidence. Furthermore, AI Chart Summaries expedite data interpretation, and both qualitative and quantitative reporting features help convert findings into structured, shareable reports. The inclusion of AI Transcript Translations also streamlines the analysis of feedback from global participants. In addition to its AI capabilities, Userlytics offers features that simplify research operations. The Study Pulse tool provides a centralized overview of study progress, recruitment, sessions, analysis, and next steps. Participant Waiting Lists mitigate the impact of no-shows during moderated research, while the redesigned mobile tester experience enhances ease of participation in studies. Userlytics also provides professional services and access to senior UX consultants, further enriching the research process. A key differentiator for Userlytics is its proprietary ULX Score, which evaluates dimensions such as Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity, and Appearance. This benchmarking framework complements both qualitative and quantitative research, offering organizations a more comprehensive understanding of their digital experiences. By combining global participant recruitment, diverse testing methodologies, AI-driven study creation and analysis, participant management, benchmarking, and expert consultancy, Userlytics enables organizations to transition efficiently from research questions to evidence-based decisions, keeping real human feedback at the forefront of the process.

Seller

Userlytics

Discussions

Userlytics Community

Languages Supported

Danish, German, English, Estonian, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Gabriel Rivas-Micoud (Senior Corporate Account Executive & Strategic Partnerships Director at Userlytics Corporation)

Used by GMR Marketing and 2 others

Beta

Pricing

Pricing provided by Userlytics.

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Userlytics Integrations

(5)

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Derrick K.

Senior Director of Product Marketing

Mid-Market (51-1000 emp.)

3/6/2025

"High-Quality User Feedback Instantly"

5/5

What do you like best about Userlytics?

Userlytics allows us to receive user feedback on products instantly. A typical process would involve pitching multiple research agencies, reviewing their pitches, signing a contract, fielding participants, etc. At least a 2-month process.

With Userlytics I can instantly set up a study and get feedback within hours, allowing our business to move and pivot quickly. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It can be difficult to edit studies once launched. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Thank you for your review! We’re thrilled that Userlytics helps you get instant user feedback, streamlining what would otherwise be a lengthy research process. Hurray!

We appreciate your feedback on study editing and understand the importance of flexibility. Our Product team is always working to enhance the platform, and we’ve shared your input with them.

Thanks again for choosing Userlytics. We’re excited to continue supporting your research needs!

Verified User in Retail

Enterprise (> 1000 emp.)

12/13/2024

"Solid, with a great variety of tests that can be conducted"

4/5

What do you like best about Userlytics?

My Customer Success Manager is brilliant. They have continually sought to implement feedback we've given and find ways to help us build upon any projects we've been doing, adding to their value.

They have 10+ self service tests and have added to their assortment, especially ones we've requested. It's fairly easy to use and integrates well with prototype platforms. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

They've continually been behind the curve on visualising the data and this is something I've fed back to them openly. However they plan to make a significant improvement in 2025. So the jury is out on this one. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hi there,

We're delighted to hear that you’ve had a great experience with our platform, as well as the Customer Success Manager supporting you along the way! We're also happy to hear that our self-service tests and integration capabilities are meeting your needs.

We appreciate your feedback regarding data visualization and improving this aspect is a key focus for us. We're in the midst of revamping the UI of our metrics section, planned for release in June 2025.

Best Regards,

Liliana

Trent C.

Content Director

Small-Business (50 or fewer emp.)

4/26/2024

"Fast & informative"

5/5

What do you like best about Userlytics?

The amount of customization and control is remarkable. They provide you with a wide array of templates for tasks, questions and any user ratings you can think of.. all of which can be modified to your specific needs.

The ease of use and virtual lack of any meaningful learning curve was amazing. Also, the speed in which we received our results (in 24hr) was an unexpected and very pleasant surprise.

We plan on performing another market test study with Userlytics in a couple of weeks, and having learned how to best use their platform, I'm convinced this session will be even more productive than the first. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Honestly, the platform does exactly what it sets out to achieve.

Having successfully concluded our first beta group study, if anything, we now have a better understanding on how to organize and present the next session to receive even better feedback. 🤷‍♂️ Review collected by and hosted on G2.com.

Response from Davide Valente of Userlytics

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Hi there,

Thanks for sharing your experience with Userlytics!

We're thrilled to hear that you found our platform's customization options and ease of use remarkable. We have a recruitment panel of more than 2 million people worldwide, and we are very happy to hear that it helped you find the testers profile you needed in record time.

Thanks again for choosing Userlytics and for your valuable feedback.

Best regards,

Davide

Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

2/6/2024

"Reliable platform but needs more self-service functionality"

3.5/5

What do you like best about Userlytics?

Good panel coverage. Easy-to-use platform Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Needing to reach out to support to do basic tasks like rescheduling participants or renaming recorded videos if frustrating and slows down the work. Review collected by and hosted on G2.com.

Response from Davide Valente of Userlytics

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Hi there,

Thanks for sharing your feedback!

We're happy to hear that you find our panel coverage and platform usability valuable.

We're working on expanding our platform's self-service features to provide a more seamless experience.

Thanks for choosing Userlytics, and we're here to support your needs.

Best regards,

Davide

Catherine Stockdale G.

Web Experience Manager

Small-Business (50 or fewer emp.)

5/2/2024

"Great platform for a team wanting to run usability test"

5/5

What do you like best about Userlytics?

The platform keeps all tests very organized, which is great for a team or a company using the product at an enterprise level. My team runs a lot of repeat tests throughout the year (ex: website homepage every quarter), which is easy to duplicate within the platform and run against various audiences Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The quality of testers isn't always great, they don't always seem to have passed the requirements or qualifying questions at the beginning of the test Review collected by and hosted on G2.com.

What problems is Userlytics solving and how is that benefiting you?

Hearing the qualitative feedback on our websites - how the design leaves an impression, where their eye is drawn to, etc. It also allows us to observe how they find content or links on the website, while they explain *why* they are clicking there or what they expect to see on certain website pages Review collected by and hosted on G2.com.

Response from Davide Valente of Userlytics

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Hi there,

Thanks for the great review! Happy to hear Userlytics has changed how you do testing and that you like our customer support.

Thank you for using Userlytics. We're here to help with your future testing needs.

Best regards,

Davide

Verified User in Higher Education

Small-Business (50 or fewer emp.)

12/26/2024

"Worth the move away from UserTesting.com"

5/5

What do you like best about Userlytics?

It's very easy to use and has all of the functionality we need from unmoderated testing to card sorts. The customer service has been top-notch and very responsive. And set-up and administration have been smooth and easy to monitor across projects! Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

No complaints! It has been positive all around Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hi there,

Thank you so much for the fantastic feedback!

We really strive to provide this kind of experience, so we’re thrilled to hear that Userlytics has been a great fit for your needs and that our customer service and admin process have been seamless.

We look forward to continuing to support you in your projects!

Best regards,

Liliana

Larry A.

Principal, Creative Director

Small-Business (50 or fewer emp.)

6/10/2024

"It's so rare for a company to give you a consistent point of contact"

5/5

What do you like best about Userlytics?

How many times have you gotten the call or email, "Hi, I'm Gloria, and I'm going to be taking over the customer service on your account..."? It seems like every few months another new person is going to intimately know your needs and your business.

The exact opposite has been true with Userlytics. We've dealt with the same knowledgeable, responsive, low-pressure professional since day one.

While the technical performance of the platform is A+, the human side of Userlytics is even better. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

It's not exactly a downside, but since the UX world seems to have standardized around usertesting.com, it can be a little more challenging to get people immediately up to speed who are more familiar with that platform. Review collected by and hosted on G2.com.

Verified User in Education Management

Small-Business (50 or fewer emp.)

1/6/2025

"Thank you Lucas for all your help!"

4/5

What do you like best about Userlytics?

Big thank you to Lucas for their continued help, nothing is too much to ask and the reply is always speedy! It's enabled us to boost tests and continue user testing at pace, which is vital for our startup. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

Some of the UX isn't very clear or the UI for the calendar selection, it doesn't feel like it's confirmed. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hello,

Thank you for your review! We're glad to hear that you've received the support you've needed throughout your experience with us. We'll be sure to share your kind words with Lucas.

We recently made improvements to our calendar, which has significantly improved the UI. If you have any specific feedback or additional suggestions, we’d love to hear them and share them with our product team. Your input helps us continue enhancing our platform to better meet your needs.

Thank you for choosing us, and we wish you continued success with your designs!

Best regards,

Liliana

Laila B.

Small-Business (50 or fewer emp.)

2/9/2024

"Good experience with the existing features, but missing features compared to concurrents"

3.5/5

What do you like best about Userlytics?

Saved videos, nice tools that help the analysis, good customer support, the platform is easy to use. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

The transcription has a lot of problems when the person has an accent, and since it's used in the IA analysis we can't trust the analysis and we can't use it. The videos given are very small when the test is on mobile in landscape mode, it's very hard to analyse. Also there are missing features compared to the conccurents (playtestcloud) I'm frustrated to not be able to to multi-session tests, which means test with the same person multiple times, or longitudinal study, a test that lasts multiple days with the same person. Review collected by and hosted on G2.com.

Response from Davide Valente of Userlytics

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Hi there,

Thanks for sharing your thoughts on Userlytics!

We're delighted that you found our saved videos and customer support beneficial.

Your constructive feedback regarding transcription accuracy and video sizing is important to us. We're actively working on these.Stay tuned for updates.

Thanks again for choosing Userlytics and helping us improve.

Best regards,

Davide

Verified User in Legal Services

Mid-Market (51-1000 emp.)

12/10/2024

"Experience with UserLytics"

5/5

What do you like best about Userlytics?

I've been using Userlytics to get customer feedback and surveys on design and usability. Super useful! Customer support is great. I use it about 3 times every 2 months. Review collected by and hosted on G2.com.

What do you dislike about Userlytics?

While Userlytics offer access to testers from various demographics, increasing the representation of users across different regions, languages, and specific niche groups could provide more comprehensive feedback, especially for my business which is targeting global or specialized audiences. Review collected by and hosted on G2.com.

Response from Liliana Camacho of Userlytics

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Hi there,

Thank you for sharing your experience! We’re thrilled to hear that Userlytics has been a valuable tool for gathering design and usability feedback and that our customer support has met your expectations.

We appreciate your feedback on tester representation and are always working to expand our global reach and diversify our panel. Your input is invaluable as we continue to improve.

Thanks for being a part of the Userlytics community!

Regards,

Liliana