The simplicity, functionality, and affordability. The support team is very helpful and responsive. Review collected by and hosted on G2.com.
Sometimes It takes a while to resolve technical issues. Review collected by and hosted on G2.com.
UpKeep has kept our facilities department running smoothly and the response time is fantastic. The speed in which the teams are able to respond is beyond belief. Very easy to use. It is in constant use in the community. Being able to track spending is great, once we get everyone on board. Review collected by and hosted on G2.com.
Training is not as user friendly as it could be. Review collected by and hosted on G2.com.
Being able to track all locations and assets, develop history on assets to make informed decisions. The customer service and support are ready to assist and work through any issue that may arise. Ease of implementation and use, being able to add assets from the App while in the field. Review collected by and hosted on G2.com.
This is not a dislike, but you get out of Upkeep what you put in it. Getting users/requestors to put in requests instead of stopping people on the floor. Take ownership in the program and you see dividends, it makes Maintenance and reliability easier and that is what you need for persons to take the ownership. Review collected by and hosted on G2.com.
I love UpKeep because of its ease and reliability, and I appreciate the cloud access that allows me to stay connected and access it from anywhere. Setting up UpKeep was very easy. I find that creating maintenance schedules, receiving requests, processing them, and storing them is an important and useful part of my facility management. Review collected by and hosted on G2.com.
I liked everything Review collected by and hosted on G2.com.
I really love how UpKeep takes away the middleman and pretty much streamlines the process directly between two parties. It keeps a record of the things that need to be taken care of for transparency. The system is pretty straightforward and user-friendly, and it's easy to learn. I really enjoy the software. Review collected by and hosted on G2.com.
I love everything about it. Review collected by and hosted on G2.com.
UpKeep is typically available to answer questions, however they are not as accessible as it used to be. Software changes quite frequently which makes it difficult to keep up with. Review collected by and hosted on G2.com.
I like the software of UpKeep and the options it offers. I do not care for the constant changes they make to it and lack of notification of when these changes are made. The software tends to run slower than it should at times. Review collected by and hosted on G2.com.
Hi there, thank you for your feedback. I will certainly pass it on to our product team – we're always making improvements based on customer feedback, so I appreciate yours!
I really enjoy the user experience this software provides; it's fast and intuitive. I especially liked how easy it was to create work orders, attach photos, and scan assets using QR codes. The preventive maintenance scheduling is another feature I appreciate, along with how simple the initial setup was. Review collected by and hosted on G2.com.
It could improve some aspects, such as report customization, and facilitate learning. Review collected by and hosted on G2.com.
UpKeep has been an absolute game-changer for our operations at Mary Immaculate Church & School. Managing two large commercial buildings and multiple residential properties used to feel like juggling blindfolded—but UpKeep brought order, visibility, and peace of mind. The work order system is intuitive and easy for our staff to use, and the mobile app allows our maintenance team to respond quickly, even across multiple buildings. Preventive maintenance scheduling has helped us stay ahead of costly issues, and we’ve been able to track vendors, parts, and recurring tasks with much more clarity. The ability to pull historical data and see asset trends has made our budgeting more strategic and less reactive. Review collected by and hosted on G2.com.
The only downside so far is that the inventory module took a bit of time to fully customize to our needs. A few additional options for bulk editing or viewing data across multiple locations would improve speed during setup—but once configured, it's worked reliably. Review collected by and hosted on G2.com.
Being able to track all our inventory and keep everything organized. I use it a lot, easy to use! Review collected by and hosted on G2.com.
The interface is a bit glitchy sometimes. The fact that assets status can't be changed when an asset is out of service in the Upkeep Starter plan. Review collected by and hosted on G2.com.
Hi Steven, thank you for your fantastic review! We're thrilled to hear that you're enjoying UpKeep. Your satisfaction is our top priority, and we're committed to delivering excellence.
User friendly and easy to use. Very useful to people of who lack orgaization and also help in scheduling asset and time in day to day life. Good customer supportwith training resources. Review collected by and hosted on G2.com.
It lack with big operations for big enterprises. System lag and slow down during peak hours. Review collected by and hosted on G2.com.
Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.
Is there a way to track an asset and how much is spent on it?
Do you have a team of users to help you inspire product improvements.
Pricing provided by UpKeep.
