--- title: Unitel Voice Reviews meta_title: 'Unitel Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Unitel Voice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 10 scale: '5' date_modified: '2026-06-24' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Unitel Voice Reviews **Vendor:** UniTel Voice **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About Unitel Voice Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support ## Unitel Voice Pros & Cons **What users like:** - Users value the **exceptional customer service** of Unitel Voice, appreciating the support and ease of use for their businesses. (1 reviews) - Users commend the **convenience** of Unitel Voice, especially the helpful and understanding customer service representatives. (1 reviews) - Users appreciate the **responsive and knowledgeable customer service** of Unitel Voice, ensuring they always receive helpful support. (1 reviews) - Users commend the **exceptional customer support** from Unitel Voice, with staff like Frank providing helpful and understanding assistance. (1 reviews) - Users find Unitel Voice to be **easy to use** , enabling quick learning and smooth team onboarding. (1 reviews) - Users value the **easy connection** with Unitel Voice, appreciating quick and helpful assistance from customer support. (1 reviews) - Easy Setup (1 reviews) - Quick Setup (1 reviews) - Reliability (1 reviews) - Users find Unitel Voice to be **easy to use** , facilitating quick onboarding and learning for their teams. (1 reviews) **What users dislike:** - Users find the **lack of intuitiveness** in Unitel Voice disappointing, feeling the interface is outdated and limiting. (1 reviews) - Users note the **limited features** of Unitel Voice, feeling it lacks advanced options compared to competitors. (1 reviews) ## Unitel Voice Reviews ### 1. Affordable, Easy to Use, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Unitel Voice?** It's affordable and pretty easy to use. Support is helpful when you need it. **What do you dislike about Unitel Voice?** I don't love how the text messaging works in the app but they solved my issues by allowing me to manage text messages via email. **What problems is Unitel Voice solving and how is that benefiting you?** I need a business number on my cell phone and website. The phone system features are nice because I have a greeting for during business hours and one for after hours. Helps my small business (it's just me and one other person right now) sound more professional. ### 2. Effortless Setup and Use—A True Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Unitel Voice?** Unitel Voice has been an outstanding partner for my business, MYKOS Business Consulting. From day one, their service has been incredibly easy to set up and even easier to use, which allowed me to stay focused on growing my business instead of managing phone systems. What really sets Unitel apart is their customer service—responsive, knowledgeable, and genuinely helpful whenever I’ve had a question or needed support. It’s rare to find a provider that combines reliable technology with people who actually care about your success. **What do you dislike about Unitel Voice?** There is nothing I dislike about Unitel Voice. **What problems is Unitel Voice solving and how is that benefiting you?** Unitel Voice has covered all my phone service needs with a high level of professionalism. The system I use helps me focus on my other business needs by knowing that my customer calls will be handled flawlessly. ### 3. Easy to work with Company happy with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Ron C. | CEO Loan Broker, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Unitel Voice?** I was having issues with setting up my account sent in an email and was immediately greeted with a gentleman name Frank S he helped me and was extremely kind and understanding on my busy schedule. I really appreciate his assistance great employee he deserves a raise. **What do you dislike about Unitel Voice?** No issues as of now all is well with the service **What problems is Unitel Voice solving and how is that benefiting you?** They are helping me with the flow of phone calls and phone traffic. It eliminates me having to hire a in-house office manager or secretary. ### 4. Easy use VOIP **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie a. | Contact Center Team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Unitel Voice?** A straight forwad VOIP easy to use and can teach your team the basics in just a few. there is no issues in being able to learn how to use the app. **What do you dislike about Unitel Voice?** The interface seems a bit outdated compared to the several options in the market and i do believe thats is an area they can capitalize on. There is not much to be able to explore on it nor the advanced features it is just a basic voip. **What problems is Unitel Voice solving and how is that benefiting you?** we were in the market for a voip that is affordable and easy to use when setting up our SSO. Our main goal is to keep our remote team connected and ensure that our cxs are being able to connect to someone in an instant once calling in and ensuring tasks are taken care of. ### 5. Permanent Phone # for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Merydith C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2023 **What do you like best about Unitel Voice?** I would say that this presented me an option of having a permanent phone number for my business. It was easy to set up, the customer support was excellent and it was super easy to integrate with my smartphone. **What do you dislike about Unitel Voice?** I don't have dislikes. I have not encountered issues. **What problems is Unitel Voice solving and how is that benefiting you?** I don't think it's solving a problem but offers me an option for a better phone system. ### 6. Exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy N. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Unitel Voice?** Frank was a huge help in getting us going with the proper settings and using all the features the platform has to offer. Big mahalo Frank! **What do you dislike about Unitel Voice?** There is nothing yet. The platform has all the features a small business needs. **What problems is Unitel Voice solving and how is that benefiting you?** We are a local real estate team that needed a phone number to put on our team signs. If a potential client calls the number on the sign, they can be directed to the correct agent. ### 7. Quick Set Up, Easy and Cost-Effective Solution for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T M. | Prinicipal, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about Unitel Voice?** I own and manage a boutique PR and Communications firm and wanted a professional answering service and business phone number, without the cost of a full-scale answering service. I searched several options before finding UniTel and so far, it has been the perfect solution for what I am looking for. I purchased the "Start-Up" plan for $9.99 + taxes and fees (monthly total = $15), which includes one phone number, 500 monthly minutes, three users, and access to the mobile app. After entering my business information, I was able to pick from a 1-800 number or a local number. I chose the 1-800 option because the phone number choices were more memorable (e.g., 1-855-550-9700). Next, I entered my payment information and then opened the dashboard. The one aspect I like most about UniTel is that allows you to set up multiple extensions, so I can route prospective clients, current clients, and all other matters through my phone system. The other aspect I like is that I can upload a unique message for business hour calls and non-business hour calls. I hired a voice-over artist on Fiverr to record the message. I uploaded my voice message and that's it - calls are routed to me and my clients have an easy way to reach out. **What do you dislike about Unitel Voice?** I've used UniTel now for six months and so far, no complaints. They offer excellent customer service and video tutorials that explain how to set up your virtual phone system. That said, if you are a larger firm with multiple extensions, you may need to purchase a more robust plan that I have to avoid extra fees from going over your minute limit. **Recommendations to others considering Unitel Voice:** If you are a small business looking for a professional virtual phone solution, sign up for the "Start-Up" plan and test out how the features work before signing up for one of the larger plans. **What problems is Unitel Voice solving and how is that benefiting you?** UniTel provided me with a virtual phone system that keeps my personal cell phone number private, yet offers a professional business number to use for my clients. ### 8. Just what I needed for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Creative Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2020 **What do you like best about Unitel Voice?** Quick to get setup and their customer support system provided the answers I needed for the solution they offered. **What do you dislike about Unitel Voice?** Nothing so far. It’s perfect for what I need. **Recommendations to others considering Unitel Voice:** If you are in need of a digital phone service that is inexpensive and easy to get up and running, I recommend UniTel. **What problems is Unitel Voice solving and how is that benefiting you?** My small e-comm business needed a functional “800” number. I was setup in less than a day and calls began coming in. ### 9. No more giving out personal cell numberse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Unitel Voice?** I could literally be in another country and still take/make calls as if I were in my office. The software was extremely easy to use and allowed me to be accessible to clients without having to give them my cell number. **What do you dislike about Unitel Voice?** Absolutely nothing. I highly recommend this. **Recommendations to others considering Unitel Voice:** Highly recommend **What problems is Unitel Voice solving and how is that benefiting you?** Being accessible on the phone even when not in the office ### 10. Wendy was the only one who actually helped! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Unitel Voice?** Wendy listened to my issues and resolved them quickly. She is head and shoulders above the last few people I spoke with at Unitel. **What do you dislike about Unitel Voice?** Wendy was perfect A++. She is exactly what a CSR should be! **What problems is Unitel Voice solving and how is that benefiting you?** I - [View Unitel Voice pricing details and edition comparison](https://www.g2.com/products/unitel-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-26+21%3A26%3A59+-0500&secure%5Bsession_id%5D=c24723f2-811b-45e6-abea-1a3d3f4352d7&secure%5Btoken%5D=b3a9decf941c30b7a7a089eb914737e25d37e17f4aa928673fb2cdfc2ff61eac&format=llm_user) ## Unitel Voice Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Unitel Voice Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,357 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,354 reviews)