--- title: Unitel Voice Reviews meta_title: 'Unitel Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Unitel Voice works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 10 scale: '5' date_modified: '2026-09-25' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Unitel Voice Reviews **Vendor:** UniTel Voice **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.7/5.0 **Total Reviews:** 10 ## About Unitel Voice Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech. - Built for Business Builders - Run your business from anywhere - Not overcomplicated or overpriced - Amazing USA-Based Support ## Unitel Voice Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users value the **exceptional customer service** of Unitel Voice, appreciating their responsiveness and genuine support. (1 reviews) - Users value the **convenience** of prompt assistance from courteous staff like Frank S during account setup. (1 reviews) - Users highlight the **exceptional customer service** of Unitel Voice, praising their responsiveness and genuine support. (1 reviews) - Users commend the **excellent customer support** from Unitel Voice, highlighting kindness and understanding from representatives like Frank S. (1 reviews) - Users find Unitel Voice to be a **straightforward and easy-to-use** VOIP solution, perfect for quick team training. (1 reviews) - Users value the **easy connection** with Unitel Voice, appreciating quick and helpful assistance from customer support. (1 reviews) - Easy Setup (1 reviews) - Quick Setup (1 reviews) - Reliability (1 reviews) - Users find Unitel Voice to be **easy to use** , facilitating quick onboarding and learning for their teams. (1 reviews) **What users dislike:** - Users find the interface **outdated and lacking intuitiveness** , hindering the exploration of advanced features compared to competitors. (1 reviews) - Users note the **limited features** of Unitel Voice, finding it basic compared to other VOIP options available. (1 reviews) ## Unitel Voice Reviews ### 1. Affordable, Easy to Use, and Helpful Support **Rating:** 5.0/5.0 stars **Reviewed by:** Valerie R. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 02, 2026 **What do you like best about Unitel Voice?** It's affordable and pretty easy to use. Support is helpful when you need it. **What do you dislike about Unitel Voice?** I don't love how the text messaging works in the app but they solved my issues by allowing me to manage text messages via email. **What problems is Unitel Voice solving and how is that benefiting you?** I need a business number on my cell phone and website. The phone system features are nice because I have a greeting for during business hours and one for after hours. Helps my small business (it's just me and one other person right now) sound more professional. ### 2. Effortless Setup and Use—A True Business Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Mike H. | Managing Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 30, 2025 **What do you like best about Unitel Voice?** Unitel Voice has been an outstanding partner for my business, MYKOS Business Consulting. From day one, their service has been incredibly easy to set up and even easier to use, which allowed me to stay focused on growing my business instead of managing phone systems. What really sets Unitel apart is their customer service—responsive, knowledgeable, and genuinely helpful whenever I’ve had a question or needed support. It’s rare to find a provider that combines reliable technology with people who actually care about your success. **What do you dislike about Unitel Voice?** There is nothing I dislike about Unitel Voice. **What problems is Unitel Voice solving and how is that benefiting you?** Unitel Voice has covered all my phone service needs with a high level of professionalism. The system I use helps me focus on my other business needs by knowing that my customer calls will be handled flawlessly. ### 3. Easy to work with Company happy with the service **Rating:** 5.0/5.0 stars **Reviewed by:** Ron C. | CEO Loan Broker, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 29, 2025 **What do you like best about Unitel Voice?** I was having issues with setting up my account sent in an email and was immediately greeted with a gentleman name Frank S he helped me and was extremely kind and understanding on my busy schedule. I really appreciate his assistance great employee he deserves a raise. **What do you dislike about Unitel Voice?** No issues as of now all is well with the service **What problems is Unitel Voice solving and how is that benefiting you?** They are helping me with the flow of phone calls and phone traffic. It eliminates me having to hire a in-house office manager or secretary. ### 4. Easy use VOIP **Rating:** 3.5/5.0 stars **Reviewed by:** Stephanie a. | Contact Center Team lead, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 20, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Unitel Voice?** A straightforward VOIP easy to use and can teach your team the basics in just a few. There are no issues in being able to learn how to use the app. **What do you dislike about Unitel Voice?** The interface seems a bit outdated compared to the several options in the market and I do believe that's an area they can capitalize on. There is not much to explore on it nor the advanced features; it is just a basic VOIP. **What problems is Unitel Voice solving and how is that benefiting you?** We were in the market for a VOIP that is affordable and easy to use when setting up our SSO. Our main goal is to keep our remote team connected and ensure that our customers are able to connect to someone instantly when calling in and ensuring tasks are taken care of. ### 5. Permanent Phone # for Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Merydith C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 20, 2023 **What do you like best about Unitel Voice?** I would say that this presented me an option of having a permanent phone number for my business. It was easy to set up, the customer support was excellent and it was super easy to integrate with my smartphone. **What do you dislike about Unitel Voice?** I don't have dislikes. I have not encountered issues. **What problems is Unitel Voice solving and how is that benefiting you?** I don't think it's solving a problem but offers me an option for a better phone system. ### 6. Exactly what we were looking for! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy N. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 16, 2023 **What do you like best about Unitel Voice?** Frank was a huge help in getting us going with the proper settings and using all the features the platform has to offer. Big mahalo Frank! **What do you dislike about Unitel Voice?** There is nothing yet. The platform has all the features a small business needs. **What problems is Unitel Voice solving and how is that benefiting you?** We are a local real estate team that needed a phone number to put on our team signs. If a potential client calls the number on the sign, they can be directed to the correct agent. ### 7. Quick Set Up, Easy and Cost-Effective Solution for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T M. | Prinicipal, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** March 16, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Unitel Voice?** I own and manage a boutique PR and Communications firm and wanted a professional answering service and business phone number, without the cost of a full-scale answering service. I searched several options before finding UniTel and so far, it has been the perfect solution for what I am looking for. I purchased the "Start-Up" plan for $9.99 + taxes and fees (monthly total = $15), which includes one phone number, 500 monthly minutes, three users, and access to the mobile app. After entering my business information, I was able to pick from a 1-800 number or a local number. I chose the 1-800 option because the phone number choices were more memorable (e.g., 1-855-550-9700). Next, I entered my payment information and then opened the dashboard. The one aspect I like most about UniTel is that allows you to set up multiple extensions, so I can route prospective clients, current clients, and all other matters through my phone system. The other aspect I like is that I can upload a unique message for business hour calls and non-business hour calls. I hired a voice-over artist on Fiverr to record the message. I uploaded my voice message and that's it - calls are routed to me and my clients have an easy way to reach out. **What do you dislike about Unitel Voice?** I've used UniTel now for six months and so far, no complaints. They offer excellent customer service and video tutorials that explain how to set up your virtual phone system. That said, if you are a larger firm with multiple extensions, you may need to purchase a more robust plan that I have to avoid extra fees from going over your minute limit. **Recommendations to others considering Unitel Voice:** If you are a small business looking for a professional virtual phone solution, sign up for the "Start-Up" plan and test out how the features work before signing up for one of the larger plans. **What problems is Unitel Voice solving and how is that benefiting you?** UniTel provided me with a virtual phone system that keeps my personal cell phone number private, yet offers a professional business number to use for my clients. ### 8. Just what I needed for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Richard S. | Creative Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 15, 2020 **What do you like best about Unitel Voice?** Quick to get setup and their customer support system provided the answers I needed for the solution they offered. **What do you dislike about Unitel Voice?** Nothing so far. It’s perfect for what I need. **Recommendations to others considering Unitel Voice:** If you are in need of a digital phone service that is inexpensive and easy to get up and running, I recommend UniTel. **What problems is Unitel Voice solving and how is that benefiting you?** My small e-comm business needed a functional “800” number. I was setup in less than a day and calls began coming in. ### 9. No more giving out personal cell numberse **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Seller invite:** Invitation from a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 12, 2018 **What do you like best about Unitel Voice?** I could literally be in another country and still take/make calls as if I were in my office. The software was extremely easy to use and allowed me to be accessible to clients without having to give them my cell number. **What do you dislike about Unitel Voice?** Absolutely nothing. I highly recommend this. **Recommendations to others considering Unitel Voice:** Highly recommend **What problems is Unitel Voice solving and how is that benefiting you?** Being accessible on the phone even when not in the office ### 10. Wendy was the only one who actually helped! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 12, 2018 **What do you like best about Unitel Voice?** Wendy listened to my issues and resolved them quickly. She is head and shoulders above the last few people I spoke with at Unitel. **What do you dislike about Unitel Voice?** Wendy was perfect A++. She is exactly what a CSR should be! **What problems is Unitel Voice solving and how is that benefiting you?** I - [View Unitel Voice pricing details and edition comparison](https://www.g2.com/products/unitel-voice/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-26+19%3A59%3A05+-0500&secure%5Bsession_id%5D=08fcb8c1-d796-4dbd-8735-42a2d0055117&secure%5Btoken%5D=14747c8fb2afbde8e4dccfb21d4e9ae8bb71f0c1984f4a5ee86619cfbd622a4d&format=llm_user) ## Unitel Voice Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top Unitel Voice Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,397 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,391 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,418 reviews)