Top 10 TxContact Alternatives & Competitors

Research alternative solutions to TxContact on G2, with real user reviews on competing tools. Call Center Infrastructure (CCI) Software is a widely used technology, and many people are seeking easy to use, reliable software solutions with mobile access, queue management, and call back. Other important factors to consider when researching alternatives to TxContact include reliability and ease of use. The best overall TxContact alternative is Kapture CX. Other similar apps like TxContact are JustCall, NiCE CXone Mpower, LiveAgent, and Five9 Intelligent Cloud Contact Center Platform. TxContact alternatives can be found in Call Center Infrastructure (CCI) Software but may also be in Help Desk Software or AI Customer Support Agents Software.

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Best Paid & Free Alternatives to TxContact

Kapture CX
JustCall
NiCE CXone Mpower
LiveAgent
Five9 Intelligent Cloud Contact Center Platform
Salesforce Service Cloud
Zoho Desk
Zendesk for Customer Service - AC

Top 10 Alternatives to TxContact Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how TxContact stacks up to the competition and find the best product for your business.

Kapture CX

By Kapture CX

4.5/5

(348)

Product Description

Categories in common with TxContact:

By Saas Labs

Product Description

JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries

Categories in common with TxContact:

Call Center Infrastructure (CCI)

By NiCE

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Categories in common with TxContact:

Call Center Infrastructure (CCI)

Help Desk

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Five9 Intelligent Cloud Contact Center Platform

By Five9

4.1/5

(576)

Product Description

Categories in common with TxContact:

Call Center Infrastructure (CCI)

Help Desk

Salesforce Service Cloud

By Salesforce

4.4/5

(7,169)

Product Description

Categories in common with TxContact:

By Zoho

Product Description

Categories in common with TxContact:

Help Desk

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,664)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with TxContact:

Help Desk

Automation Anywhere

By Automation Anywhere

4.5/5

(5,546)

Product Description

Categories in common with TxContact:

Call Center Infrastructure (CCI)

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with TxContact:

Help Desk