I like the simplicity of Trustvoice. The backend may be old school, but it's easy to navigate, which is great. The support is friendly and helpful, which adds to the experience. We use the AI-generated summaries feature on each product page. It's based on all reviews, presenting a unified customer voice. It's impressive how Trustvoice is building out new features nicely. We've been using Trustvoice for about 10 years, and their pricing has always been very competitive. I'd definitely recommend it because of its great, simple features, great pricing, and great support. Review collected by and hosted on G2.com.
I could see a more modern backend with customizable statistics and reports. I would also like a self-serve function for designing the customer 'request for review' emails. The support handles the email building for us today at no cost, but sometimes it's nice to be able to poke around yourself. Customizable stats could be: showing an average review score for a custom period of time, filtering by region or product types, etc. Data sorting and filtering options, basically - which is not available today. Plus a WYSIWYG type email builder. Review collected by and hosted on G2.com.
