Triple Whale Reviews & Product Details

The initial setup of Triple Whale was easy. Review collected by and hosted on G2.com.

I've been dealing with the same attribution issue for months, and support kept pointing to dashboard filters instead of addressing the underlying attribution problem. Their attribution delivers wrong data, and their support keeps ignoring the tracking problems. Also, the attribution of imported marketplace orders is not working. Review collected by and hosted on G2.com.

Triple Whale centralizes all my data in one place and gives me a clear view of performance across different platforms. The attribution system is very helpful to understand where sales really come from, and the dashboards make it easy to make better decisions every day.

Customer support is really helpfull and fast. Review collected by and hosted on G2.com.

Pricing can also be a bit high for smaller businesses. I would also like to see improvements in load speed when working with large amounts of data. Review collected by and hosted on G2.com.

The concept behind the system is quite good. However, despite paying over $600 each month, we still do not receive any customer support. We have been waiting for a resolution to one issue for three months now, and all we are told is that they are working on it. Review collected by and hosted on G2.com.

Extremely disappointing customer service - the worst i have seen in years. The attribution system is consistently buggy and unreliable, causing more harm than good. Not worth the investment — if you value accurate data and dependable support, I strongly recommend avoiding this platform. Review collected by and hosted on G2.com.

I love how seamlessly it connects our ad platforms and CRM data, showing exactly where our conversions come from and which campaigns drive the most revenue. It’s made attribution so much clearer. Review collected by and hosted on G2.com.

Occasionally, metrics between sources need a quick manual check to ensure alignment. Review collected by and hosted on G2.com.

The thing I actually liked best about Triple Whale was the customer service. At the time of use, my customer service representative's name was Renee (not sure if she is still with the company). Renee would jump on calls with me all the time to answer questions and provide screen share walkthroughs. Her help was invaluable! When I was using Triple Whale, our client had a hard time believing the numbers that were coming from one platform v. another (for example, Google Ads v. Facebook sales). Because Triple Whale was giving us third party data without any wonky attribution windows, the team was able to best make marketing and sales decisions moving forward. The team used Triple Whale almost daily to run through numbers with our clients, and they were very trusting of the platform. Building the custom dashboard was easy, and again, if I needed help from the customer support team, I got it immediately! Review collected by and hosted on G2.com.

Using Triple Whale does have a bit of a learning curve and a trust curve. We, as marketers, are used to taking other platforms as true, so you have to learn what Triple Whale is actually doing, and use it! Review collected by and hosted on G2.com.

triplewhale had a great customer journey for me, made promises, and actually kept them. I'm overall pleased with the experience. Review collected by and hosted on G2.com.

the pricing is a bit higher than they let on Review collected by and hosted on G2.com.

Clear overview of business metrics.

Easy to integrate with Shopify and Advertising platforms.

Ideal of daily use to monitor, track and report.

Implementation was well conducted by Customer Support. Review collected by and hosted on G2.com.

Although Amazon Sales can be integrated with Triple Whale, there are many functionalities that do not take this sales channel in consideration making it hard to consolidate information.

Examples:

- Detailed sales information (product level)

- Sales velocity and stock demand calculations Review collected by and hosted on G2.com.

The ease of use, the technology behind it which 50% of the time don’t annotate right data attribution to original source of the data. It’s constantly failing now after the AI era. Review collected by and hosted on G2.com.

The pricing a bit high for small business owners Review collected by and hosted on G2.com.

The best is the additional data, such as NCPA NCROAS and daily sales with different attributions.

ALso the latest molby is good. still learning

We dont have to manually get the reports from shopify and them match because of triple whale Review collected by and hosted on G2.com.

Untill now in terms of ecommerce there is no issue

Just sometime the data range features is kind of difficult Review collected by and hosted on G2.com.

What I love most about Triple Whale is that it's more accurate than facebook or google when it comes to tracking revenue based on ads. Review collected by and hosted on G2.com.

I would love it if the information was real time and not just the previous day on. Review collected by and hosted on G2.com.