--- title: Touchwork Platform Reviews meta_title: 'Touchwork Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Touchwork Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Touchwork Platform Reviews **Vendor:** Touchwork,LLC **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About Touchwork Platform Touchwork offers a platform of customer feedback and audit solutions to help reduce risk, increase revenue and improve customer experience. In addition, Touchwork offers an allergy ordering solution that was developed based on customer feedback. Touchwork's platform is completely customizable and offers the following solutions: TxtTapScan&Tell (TxtandTell) - All-in-one real-time feedback solution that simplifies customer feedback. Using cell phones, tablets or PCs – customers can provide in-the-moment feedback, quickly and easily. Analytics allow you to identify likes and dislikes, needs and wants and flag any problems or requests in real-time. The solution can be accessed by text messaging, mobile web using easycode.com URLs or QR codes, email, NFC and social media. End users can respond easily to customers at the touch of a button with the option of GPT AI functionality for data analysis. ShowandTell - This is a complementary solution to TxtandTell to drive ongoing engagement and feedback. It allows you to showcase selected comments and management responses on digital signage. Students can see what others have to say and using images, GIFs, etc management can create a highly interactive experience. ShopandTell - Mystery Shopping Solution that enables you to track the performance of your operations, by emulating and measuring the customer experience and ensuring compliance with standards and procedure. All the steps to manage this process in-house are automated, with results available in real time. SurveyIT - White glove online survey solution connects seamlessly with our other solutions and eliminates the need for a third-party survey tool. Survey results are linked to campus locations to monitor trends over time and all of your customer feedback data is centralized on a single platform. Any type of survey can be created from simple to sophisticated, providing all the survey capabilities you need to solicit powerful customer feedback to make data-driven decisions. RequestIt - In-room notification that allows your customers to alert you of issues in conference rooms, event spaces, hotel rooms, etc. By scanning a QR code, customers can quickly alert IT, Facilities, Catering, House Keeping, etc. of an issue that needs to be resolved immediately. Not only will teams be notified but all data is tracked so repetitive issues can be addresses more strategically. OrderIt -a mobile food ordering solution designed to provide a safe, seamless, and stress-free dining experience for students, staff, and faculty with allergies and specialized dietary requirements. The app features a customizable allergy menu that automatically filters items at an ingredient level based on individual allergies, offering multiple safe options to choose from. Orders are printed with detailed information about allergens, special instructions, and product codes for added safety. MarketIt - Outbound marketing platform designed for mass texting and SMS campaigns. It allows you to engage customers or staff instantly and at scale, ensuring your messages are seen where they’re most likely to be read—on mobile devices. With SMS open rates as high as 98% compared to just 18% for emails, MarketIT delivers efficient, effective communication, helping you promote deals, announce events, and share important updates with ease. FIxIt -Make sure your everyday areas are clean, well maintained, and functional with Touchwork’s FixIT problem reporting solution. Don’t wait for little issues to evolve into significant ones that affect many people, increase liability and risk, and negatively influence the customer experience (CX)! FixIT allows users to report problems on the spot using their mobile phones by sending a text message or filling out a simple web form. Plus, with AI Insights you’re able to identify common issues, recurring patterns, and areas needing attention. CheckIT i- Inspections and assessment solution that makes your inspection process smooth and effective. It is a flexible, multi-channel solution for collecting, monitoring, and analyzing inspection data. It provides you with real-time information that can be acted upon immediately in a variety of ways: activating alerts, triggering business processes, and making and implementing executive decisions, just to name a few. GrabandTell - Product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market. Touchwork’s GrabandTell solution streamlines the product feedback process, allowing you to know whether your consumers like or dislike a product – or any component of it. ## Touchwork Platform Pros & Cons **What users like:** - Users value the **real-time customer support** of Touchwork Platform, enhancing their service efficiency and user experience. (1 reviews) - Users praise the **quick response time** of Touchwork Platform, enhancing their ability to deliver timely customer support. (1 reviews) **What users dislike:** - Users find the **user interface not intuitive** , hindering usability and requiring improvement in communication skills. (1 reviews) - Users find the **user interface lacking** and suggest improvements in communication for a better experience. (1 reviews) - Users note a **poor understanding** of the interface and communication skills, hindering effective usage of the Touchwork Platform. (1 reviews) ## Touchwork Platform Reviews ### 1. Touchwork Platform: Revolutionizing Workflow Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv M. | Student for Information Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2024 **What do you like best about Touchwork Platform?** Touchwork platform is stands out for intuitive and easy to navigate this interface. And also this platform is making it accessible and using smooth. Main feature is the ability to generate the real-time reports and analytics. This platform is performance wise very cool. Touchwork platform is allowing mobile access to manage the tasks. This platform is responsive and quick helpful support. **What do you dislike about Touchwork Platform?** All are good, only some features are complex and required time to master, and don't use have integrate the third party tools. Also one issue is cost can be high so this reason to smaller teams to startup. **What problems is Touchwork Platform solving and how is that benefiting you?** Main Benifits is this platform is provides a real-time updates on project status. Touchwork platform to collaboration to make it easy to share a updates, files and also feedback process. This Mobile access, the team members can manage - feature is one of the best feature for the Touchwork Platform. ### 2. Best provide real time customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Akash S. | Senior Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2024 **What do you like best about Touchwork Platform?** Best platform to provide strramline real time customer support **What do you dislike about Touchwork Platform?** Need to work on their user interface and other cummication skills **What problems is Touchwork Platform solving and how is that benefiting you?** Helps in provide healthcare and senior living operations to monitor patients - [View Touchwork Platform pricing details and edition comparison](https://www.g2.com/products/touchwork-platform/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+19%3A00%3A34+-0500&secure%5Bsession_id%5D=6b5e114d-e758-47bb-a8e1-d469d76cb75f&secure%5Btoken%5D=98165a8062fcbd6aa448a1a35b027b634b0e0459e8258167690020ac749c13b8&format=llm_user) ## Touchwork Platform Features **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top Touchwork Platform Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,395 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,029 reviews)