--- title: Touchwork Platform Reviews meta_title: 'Touchwork Platform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Touchwork Platform works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 2 scale: '5' date_modified: '2026-09-02' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Touchwork Platform Reviews **Vendor:** Touchwork,LLC **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.5/5.0 **Total Reviews:** 2 ## About Touchwork Platform Touchwork offers a platform of customer feedback and audit solutions to help reduce risk, increase revenue and improve customer experience. In addition, Touchwork offers an allergy ordering solution that was developed based on customer feedback. Touchwork's platform is completely customizable and offers the following solutions: TxtTapScan&Tell (TxtandTell) - All-in-one real-time feedback solution that simplifies customer feedback. Using cell phones, tablets or PCs – customers can provide in-the-moment feedback, quickly and easily. Analytics allow you to identify likes and dislikes, needs and wants and flag any problems or requests in real-time. The solution can be accessed by text messaging, mobile web using easycode.com URLs or QR codes, email, NFC and social media. End users can respond easily to customers at the touch of a button with the option of GPT AI functionality for data analysis. ShowandTell - This is a complementary solution to TxtandTell to drive ongoing engagement and feedback. It allows you to showcase selected comments and management responses on digital signage. Students can see what others have to say and using images, GIFs, etc management can create a highly interactive experience. ShopandTell - Mystery Shopping Solution that enables you to track the performance of your operations, by emulating and measuring the customer experience and ensuring compliance with standards and procedure. All the steps to manage this process in-house are automated, with results available in real time. SurveyIT - White glove online survey solution connects seamlessly with our other solutions and eliminates the need for a third-party survey tool. Survey results are linked to campus locations to monitor trends over time and all of your customer feedback data is centralized on a single platform. Any type of survey can be created from simple to sophisticated, providing all the survey capabilities you need to solicit powerful customer feedback to make data-driven decisions. RequestIt - In-room notification that allows your customers to alert you of issues in conference rooms, event spaces, hotel rooms, etc. By scanning a QR code, customers can quickly alert IT, Facilities, Catering, House Keeping, etc. of an issue that needs to be resolved immediately. Not only will teams be notified but all data is tracked so repetitive issues can be addresses more strategically. OrderIt -a mobile food ordering solution designed to provide a safe, seamless, and stress-free dining experience for students, staff, and faculty with allergies and specialized dietary requirements. The app features a customizable allergy menu that automatically filters items at an ingredient level based on individual allergies, offering multiple safe options to choose from. Orders are printed with detailed information about allergens, special instructions, and product codes for added safety. MarketIt - Outbound marketing platform designed for mass texting and SMS campaigns. It allows you to engage customers or staff instantly and at scale, ensuring your messages are seen where they’re most likely to be read—on mobile devices. With SMS open rates as high as 98% compared to just 18% for emails, MarketIT delivers efficient, effective communication, helping you promote deals, announce events, and share important updates with ease. FIxIt -Make sure your everyday areas are clean, well maintained, and functional with Touchwork’s FixIT problem reporting solution. Don’t wait for little issues to evolve into significant ones that affect many people, increase liability and risk, and negatively influence the customer experience (CX)! FixIT allows users to report problems on the spot using their mobile phones by sending a text message or filling out a simple web form. Plus, with AI Insights you’re able to identify common issues, recurring patterns, and areas needing attention. CheckIT i- Inspections and assessment solution that makes your inspection process smooth and effective. It is a flexible, multi-channel solution for collecting, monitoring, and analyzing inspection data. It provides you with real-time information that can be acted upon immediately in a variety of ways: activating alerts, triggering business processes, and making and implementing executive decisions, just to name a few. GrabandTell - Product feedback solution that accelerates your ability to gather customer feedback on new or beta products. When you introduce a new product or want to test a potential new offering, timely and accurate customer feedback is essential to bringing anything new to market. Touchwork’s GrabandTell solution streamlines the product feedback process, allowing you to know whether your consumers like or dislike a product – or any component of it. ## Touchwork Platform Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users find Touchwork Platform to be the **best for streamlined real-time customer support** , enhancing their service efficiency. (1 reviews) - Users value the **fast response time** of Touchwork Platform, enhancing their real-time customer support experience. (1 reviews) **What users dislike:** - Users find the **user interface non-intuitive** , highlighting communication challenges that hinder their experience with Touchwork Platform. (1 reviews) - Users find the **user interface lacking** , making navigation and communication challenging on the Touchwork Platform. (1 reviews) - Users indicate a **poor understanding** of the Touchwork Platform due to its confusing interface and communication challenges. (1 reviews) ## Touchwork Platform Reviews ### 1. Touchwork Platform: Revolutionizing Workflow Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dhruv M. | Student for Information Technology, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 03, 2024 **What do you like best about Touchwork Platform?** Touchwork platform stands out for its intuitive and easy-to-navigate interface. It also makes the platform accessible and smooth to use. The main feature is the ability to generate real-time reports and analytics. Performance-wise, this platform is very impressive. Touchwork platform allows mobile access to manage tasks. This platform is responsive and offers quick, helpful support. **What do you dislike about Touchwork Platform?** Everything is good, but some features are complex and require time to master, and there is no integration with third-party tools. Another issue is that the cost can be high, which is a reason for smaller teams to hesitate to start. **What problems is Touchwork Platform solving and how is that benefiting you?** The main benefit is that this platform provides real-time updates on project status. The Touchwork platform facilitates collaboration, making it easy to share updates, files, and feedback. Mobile access allows team members to manage tasks, which is one of the best features of the Touchwork Platform. ### 2. Best provide real time customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Akash S. | Senior Analyst, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 11, 2024 **What do you like best about Touchwork Platform?** Best platform to provide streamline real time customer support **What do you dislike about Touchwork Platform?** Need to work on their user interface and other communication skills **What problems is Touchwork Platform solving and how is that benefiting you?** Helps in providing healthcare and senior living operations to monitor patients - [View Touchwork Platform pricing details and edition comparison](https://www.g2.com/products/touchwork-platform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-08+14%3A59%3A12+-0500&secure%5Bsession_id%5D=2d2cda95-440f-4c04-be03-bd1656dd0335&secure%5Btoken%5D=12a5cf054ae6c6d6cbbc0f7d5a87b034a5b86905f0853f7b863d5aed1f64956d&format=llm_user) ## Touchwork Platform Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Template Management - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization ## Top Touchwork Platform Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,565 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,024 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) - 4.7/5.0 (1,030 reviews)