TheraOffice Reviews & Product Details

TheraOffice Overview

What is TheraOffice?

TheraOffice is the most adaptable EMR and practice management software for rehab. The all-in-one application includes scheduling, documentation, billing, and clinical reporting capabilities and is suitable for practices of all specialties and sizes. Reduce your documentation time by up to 80% with our fully-customizable system allowing users to complete Daily Notes in 1-2 minutes and Evaluations in just 5-7 minutes. Find out how TheraOffice can improve your practice today!

TheraOffice Details
Product Description

TheraOffice is a EMR, practice management solution designed for physical therapists to help you manage your practice your way with tools to manage productivity and efficiency on the clinical and business sides of your practice.


Seller Details
Seller
TheraOffice
Company Website
Year Founded
1999
HQ Location
Westmont, IL
Twitter
@TheraOffice
829 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®

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TheraOffice Reviews

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Validated Reviewer
Verified Current User
Review source: Organic
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

TheraOffice is pretty end user friendly. It is easy to navigate and track patient appointments, information, and health outcomes. Review collected by and hosted on G2.com.

What do you dislike?

The system does not allow much customization in reporting and can take awhile to have a custom report built by the staff. It doesn't integrate well with other platforms or EHR systems. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask for other customer testimonials so that you can gauge challenges and plan accordingly during setup. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this system for our physical and occupational therapy program - inpatient and outpatient services. It contains all necessary information for the therapists treating the patients and they have found this system to be simple, yet effective in patient care management. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

all you need for documentation and billing is in one platform. Review collected by and hosted on G2.com.

What do you dislike?

some of the reports are not very helpful. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a good program for therapy specialty. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

fast documentation based on the templates, and very easy billing. Review collected by and hosted on G2.com.

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Chief Operating Officer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The full integration of scheduling, documentation, HEP, accounting, and their vast array of reporting. TheraOffice is very user friendly and easy to train staff. Review collected by and hosted on G2.com.

What do you dislike?

Could have more user continuing education and a built in patient visit estimator. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

TheraOffice is a great platform. It does not matter if you have 1 office or 20, the system has great flexibility and the team their is always willing to assist you with any question or make a custom report. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been able to improve efficiency of both the front office and the clinical staff. We have seen a reduction in overhead because of the efficiencies we have put in place. Review collected by and hosted on G2.com.

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Physical Therapist
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

With the new update, I love that everything is combined into one application: documentation, scheduling, reports, etc—everything you need all rolled in! The tab system is intuitive and easy to use and the program is pretty customizable for individual businesses. Review collected by and hosted on G2.com.

What do you dislike?

Nit picky details about placement of buttons or links:

1- in patient charts— making the transition from the tabs at the top to the scheduling, documentation, billing history links at the bottom

2- in patient charts— in scheduling tab, the amount of clicking to find/see the patients treatment history Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently our company is working autopopulation of modifiers for billing charges Review collected by and hosted on G2.com.

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Physical Therapist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Having billing integrated with the documentation software made submitting easier. Review collected by and hosted on G2.com.

What do you dislike?

I did not like how after uploading forms into it for me to look at I still had to manually input the same information. This was very tedious when performing initial evaluations as I spent more time copying information over than I did putting down my findings. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Take some time to learn how to use it before starting official documentation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I was able to integrate my physical therapy documentation with billing efficiently which saved me time during my documentation after patient treatments. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Unlike most EMR software, at least for therapists, both the billing software and the documentation software is robust. The features and reports allow you to easily manage your schedule, patient information, incoming payments and outstanding A/R. Review collected by and hosted on G2.com.

What do you dislike?

There are quirks in the software that you need to learn, like not writing off the entire balance on a visit if the patient has a copay - even if the copay has been paid, otherwise the balance will be negative instead of zero. However, once you've learned these quirks - and there are fewer of them than there used to be - it's a very simple software to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Worth the money in the long run. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Our previous EMR was very segmented and not robust. We had a hard time tracking authorizations, payments, and outstanding balances. TheraOffice has solved those problems, which has reduced frustration around the office and increased revenue, since our business has generally has a time limit on collections (insurances will generally only pay if the claim is received within 90 days from date of service). Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The customer service is outstanding! They are always there to help! I also enjoy how in the accounting tab how there is a pie chart showing the amount paid, amount written off, and the patient amount is showen. Also in billing how we can run a batch check before we send out the claims. In our old system, We were not able to do this which resulted in errors on claims. Review collected by and hosted on G2.com.

What do you dislike?

The only thing that I dislike at this time is when claims are paid, the batch of claims is not set as complete. It would be nice to know what claims on the batches have not been paid yet to help with keeping up and past due claims. Also the newest update I am not too sure about yet. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None at this time. There are many benefits to theraoffice. The billing is one of them. Being able to batch check is a great feature. Down the road our company is going to be fully electronic with claims processing and Theraoffice is going to make this possible. Review collected by and hosted on G2.com.

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CN
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Well, I would say the best part was user friendliness and ease of use along with ease of scheduling patients. Keeping patient confidentiality was also a feature I like about. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes, it takes a lot of time processing information or get stuck at one place are some occasional features I did not like about. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Well, patient documentation is the key feature in order to be reimbursed from the insurance and the way software generates patient's notes, etc seems to be good enough to be submitted for reimbursement. Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Easy and user friendly. Makes daily notes efficient Review collected by and hosted on G2.com.

What do you dislike?

Somewhat difficult to set up shortcuts to maximize efficiency Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Saving time with paperwork and ease of access throughout the clinics Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like that theraoffice is all inclusive with the various platforms for documents, evaluations; and that it can be divided per discipline; the schedule is my favorite for ease of use & clarity Review collected by and hosted on G2.com.

What do you dislike?

the templates were not always ideal, the unchecking of boxes could be tedious Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

documentation and scheduling of patients Review collected by and hosted on G2.com.

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

You can customize wording for drop downs Review collected by and hosted on G2.com.

What do you dislike?

You can’t customize the order of drop downs, the reminder system is 97% ineffective, so you never know when it’s time to write a progress note or plan of care report Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Soon theraoffice will be combining its scheduling and documentation apps into one, and that will be a significant improvement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

You can keep track of which patients aren’t returning Review collected by and hosted on G2.com.

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Physical Therapist Assistant
Medical Practice
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is easy to navigate to patient charts by search function, or through the schedule. Also nice that it has a section to remind me which notes have not yet been completed by me, or signed off by the supervising therapist. Also handy how many tabs I have open, so I can easily see what work I need to complete. Review collected by and hosted on G2.com.

What do you dislike?

It logs out every 30 minutes or less, which while helpful for HIPAA, is frustrating when trying to access during hour long appointments, and needing to sign back in. Also takes forever to sign back in (like 2-3 minutes sometimes), which is a hassle when I have just a few minutes between patients. It also often freezes or closes out, sometimes not saving any part of a half completed note. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Benefits seen are the ability to have all notes electronically, which is awesome to have communication between therapists. Some therapists have such terrible handwriting it was impossible to understand what they were saying before. It is also more simple for billing/accounting purposes. Review collected by and hosted on G2.com.

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Membership Specialist
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The user friendly look of the program. Also, the smoothness and clutter free look Review collected by and hosted on G2.com.

What do you dislike?

I disliked the semi-outdated look it had to it and how it didn’t have certain options that would have made the program more flexible to PT related practice Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Very easy for scheduling and finding exercises for patients Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Very easy to understand and navigate through. Review collected by and hosted on G2.com.

What do you dislike?

A/R page is not the best looking or easiest to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Pretty easy to understand Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Main EHR/EHS for physical therapy practice that also offers massage therapy and homepathic remedies. Review collected by and hosted on G2.com.

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UG
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Customizable templates available for quick but thorough documentation. Review collected by and hosted on G2.com.

What do you dislike?

Operating system seems to run slow at times. Spell check not available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Physical Therapy Documentation Review collected by and hosted on G2.com.

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