--- title: TextBox Reviews meta_title: 'TextBox Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how TextBox works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 3 scale: '5' date_modified: '2026-09-22' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TextBox Reviews **Vendor:** TextBox **Category:** [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) **Average Rating:** 4.3/5.0 **Total Reviews:** 3 ## About TextBox TextBox is a robust business text messaging platform designed to enhance communication between businesses and their clients. By enabling two-way texting on existing landline, VoIP, and toll-free numbers, TextBox allows organizations to engage with customers through their preferred communication channel without altering their current phone systems. This service is particularly beneficial for industries such as property management, automotive sales and repair, medical offices, and more, aiming to streamline interactions and improve customer satisfaction. Key Features and Functionality: - Two-Way Messaging: Facilitates seamless text conversations between businesses and clients using existing business numbers. - Multi-User Access: Supports multiple users with personalized signatures, ensuring consistent and professional communication. - Advanced Messaging Capabilities: Offers 600-character texts, scheduled messaging, templates, autoresponders, emojis, and MMS support for images and PDFs. - Contact Management: Provides unlimited contacts, tagging, notes, search functionality, and automated grouping for efficient organization. - Productivity Tools: Includes internal comments, follow-up reminders, message search, and notifications to enhance team collaboration. - Integrations and Security: Features Zapier integration, optional API access, opt-in processing, and two-factor authentication for secure operations. Primary Value and Solutions Provided: TextBox addresses the growing demand for efficient and preferred communication methods by enabling businesses to text-enable their existing phone numbers. This capability allows organizations to reach new customer segments, improve engagement, and increase revenue without the need for additional equipment or changes to current phone systems. By adopting TextBox, businesses can enhance customer satisfaction, streamline communication processes, and stay competitive in a rapidly evolving market. ## TextBox Reviews ### 1. Textbox has made great improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Courtney K. | Director Of Communications, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** February 20, 2024 **What do you like best about TextBox?** When we first started using Textbox I wasn't a huge fan. It was very basic. However, they have made a lot of upgrades and it is so user friendly now. There's an app and desktop version. It's easy to make groups and update contacts. It integrates with our website which is huge. **What do you dislike about TextBox?** Visually it's a little behind. It doesn't remember jobs always. **What problems is TextBox solving and how is that benefiting you?** I can immediately message members quick need to know information ### 2. TextBox (line1 communication service) **Rating:** 4.0/5.0 stars **Reviewed by:** Harshita S. | Data engineering intern , Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** April 07, 2022 **What do you like best about TextBox?** So, TextBox is helpful for texting and receiving messages from your company phone or computer. You can text from your landline number after an activation process of the number. You have to download the app of TextBox for sending text but the best part is that the other person is not required to have their app. **What do you dislike about TextBox?** The thing that is still lacking is that you can't send messages to non-cellular phone numbers. What I mean is that it will not work to receive authentication from online services like Google etc., and also you cannot send messages to an international number, so it's difficult when dealing with international customers. **What problems is TextBox solving and how is that benefiting you?** So, for my company, we needed a service by which we can send text messages from our company's landline number, and TextBox is a perfect solution for that with very minimal changes required in the existing system. ### 3. Best application for purchasing softwares for use **Rating:** 4.5/5.0 stars **Reviewed by:** Potnuru S. | Software Engineer, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** May 03, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about TextBox?** It will create a platform between customer and organisations for purchasing softwares which will help to get business work **What do you dislike about TextBox?** Some more useful application and softwares services need to be added **What problems is TextBox solving and how is that benefiting you?** It will be best channel for review, test and then to buy a software products for the organisation ## TextBox Discussions - [What is TextBox used for?](https://www.g2.com/discussions/what-is-textbox-used-for) - [View TextBox pricing details and edition comparison](https://www.g2.com/products/textbox/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-25+18%3A18%3A23+-0500&secure%5Bsession_id%5D=5c6075e7-d8d0-4321-ab5d-a74a95642ba3&secure%5Btoken%5D=7c447749a653782461a9d64d89bae11055bcc898390ebf9b32b2a31aedcae5d6&format=llm_user) ## TextBox Features **Analysis** - Application Attribution - Campaign Analysis - Uninstall Tracking - Activity Dashboard - Multi-Channel Attribution - ROI Tracking - Engagement Tracking - Behavior Tracking - Activity Tracking - Conversion Tracking **Campaigns** - Proximity Marketing - Alerts/Notifications - Bulk SMS - Two-Way Text Messaging - Email Campaigns - Audience Segmentation - Campaign Segmentation - Drip Campaigns - Multi-Campaign - Email Marketing - Multi-Channel Marketing - Location-Based Marketing - SMS Marketing - Real-Time Notifications - Mobile Alerts **Engagement** - Coupons and Promotions - Social Promotion **Platform** - Optimization - Integrations - Mobile Marketing - Internationalization - Social Media Integration - Third-Party Integrations **Agentic AI - Mobile Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **Additional Functionality** - Visual Analytics - Autoresponders - Landing Pages/Web Forms - Campaign Analytics - Reporting & Statistics - Campaign Scheduling - Contact Management - Text-to-Win - CRM - AI Copilot - Data Import/Export - Contextual Targeting - Real-Time Data - Mobile Access - API - Coupons - Customizable Templates - Drag & Drop - A/B Testing - Generative AI - Real-Time Analytics - Campaign Management - Event Triggered Actions - Real-Time Reporting - Contact Database - Customizable Branding - Reminders ## Top TextBox Alternatives - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,577 reviews) - [Adobe Marketo Engage](https://www.g2.com/products/adobe-marketo-engage/reviews) - 4.1/5.0 (3,083 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.4/5.0 (1,749 reviews)