TenantCloud Reviews & Product Details

Great software for property managers looking for something different than the bigger, older platforms like Appfolio & Buildium for a lower overall cost. Review collected by and hosted on G2.com.

Some features that are advertised on the website don't actually work well. For example: you can't use the inspections functionality because it only allows you to send it to tenants to complete (not useful for CA Law, as we are required to document condition of property prior to move-in). Reconciliation doesn't work. The document signing works, but is not user friendly and missing features you would commonly see in docusign or dropbox sign. Review collected by and hosted on G2.com.

TenantCloud is a solid, affordable property management platform that’s especially well-suited for small landlords and investors. It makes rent collection easy with online payments, offers a clean tenant portal for maintenance requests and communication, and keeps leases and documents organized in one place. While it doesn’t have the advanced accounting tools larger portfolios may need, it’s user-friendly, cost-effective, and a great option for owners who want simple, efficient property management without the overwhelmIing. Review collected by and hosted on G2.com.

TenantCloud has some drawbacks to consider. While it’s affordable and easy to use, many users find the accounting and reporting tools fairly basic, making it less ideal for larger or more complex portfolios. Customer support can be slow at times, and several useful features—like tenant screening—require paid add-ons. The mobile app works, but it’s more limited than the desktop version. Overall, it’s best suited for small landlords rather than growing property managers who need advanced tools. Review collected by and hosted on G2.com.

I like that tenantcloud has everything under one roof. I can screen tenants, I can market vacancies, I can manage the properties, collect rent, and management maintenance under one solution. The tenants can access me easily and it makes management of properties much easier. Review collected by and hosted on G2.com.

The payment processing isn't the best. It takes almost 7 days to receive money once a tenant pays. It also takes 7 days for owners to receive money once I send them the money. I think the payment processing time could be improved. Also, the maintenance screen is a little clunky. It is hard to navigate through all of the maintenance requests if you have many open requests at one time. Review collected by and hosted on G2.com.

We like how it allows free wire transfers for rent payments. The software is very easy to use and simple. Our Tenants say using the app on the phone was very easy to set up and get the hang of. We've used the software to now list a property and it just made the whole process very streamlined from online applications, pasting a lease agreement we liked to already use in the software for tenants to sign, and even allowed them to digital sign. For the price and ease of use, i think we'll be sticking with them and I've began using it personally and for business. Review collected by and hosted on G2.com.

Have to manually add each expense and cant add bulk expenses or invoices. Review collected by and hosted on G2.com.

I like that TenantCloud streamlines rent payments and maintenance requests from tenants, making my work more efficient. The platform helps reduce my working hours, which I find very valuable. The rent payment feature is particularly helpful because I don't have to deposit or collect paper checks anymore. The initial setup was easy, which made starting with TenantCloud a breeze. Review collected by and hosted on G2.com.

Nothing! Review collected by and hosted on G2.com.

It’s easy to set up bank accounts and credit cards for making rent payments. Review collected by and hosted on G2.com.

I don’t like that the payer is charged additional fees. Not every property management platform passes fees on to the tenant, so this part is frustrating. Review collected by and hosted on G2.com.

The absolute best feature is the price.

Second to the price, Tenantcloud is easy to use, and allow me to easily keep track of my rental property income and expenses. It allows me as a small rental property owner to have a professional appearance. Review collected by and hosted on G2.com.

Although I can do all the transactions one by one, I would like the ability to download my bank statement to excel, manipulate and assign income and expenses to certain properties and easily upload that to tenantclound straight from an excel spreadsheet. I would also like to have the option to display my screens in formats that better suit me. e.g. Be able to change The default display options Review collected by and hosted on G2.com.

Connecting with Tenants for online payments and applications. Help center does respond and are helpful. I have submitted a few ideas and some have become available. Review collected by and hosted on G2.com.

Background checks are not great. I also wish when I use a filter in accounting or leads that when I go back after looking at something it keeps the filter that I want. I also have to go back and filter. I also have multiple accounts and wish I could log into my multiple accounts at once on my computer in different tabs. So I have to constantly log out and back in. Review collected by and hosted on G2.com.

TenantCloud makes rent collection very easy! I like that credit card fees are passed along to the tenant automatically and that I can automate monthly invoices on specific days of the month. Payouts are fast. Review collected by and hosted on G2.com.

Nothing at the moment, it is working like I want it to work. Review collected by and hosted on G2.com.

Using the TenantCloud app has made collecting rent a smooth, seamless process for me. Review collected by and hosted on G2.com.

I think the layout of the software could be structured better. Its not as intuitive as it could be, in my opinion. Review collected by and hosted on G2.com.