The software is great, very easy to set up. I was able to restore a backup from a previous version of the software, it took all our users and our virtual disks. Absolutely smooth. The only sticking point was licensing, and Fjodr Soyevskji was the support specialist who helped me through that. He responded very quickly, saw what was wrong with my setup, and got me on the right track. I probably reopened that ticket like 4 times, and he was always very professional and fast with his responses. Fjodr is definitely a valuable member of your team, thank you all so much! Review collected by and hosted on G2.com.
It wasn't clear that I was using the wrong version of license key, in the future a good idea might be to check the version of the license key in the customer portal. Maybe a quick pop up to say "hey that's an old key, I hope you're not trying to activate our new software with that" Review collected by and hosted on G2.com.
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