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SyncMatters, Inc. Reviews & Provider Details

Whether CRM integration, migration, consulting, or management -- SyncMatters is a full-service data company that takes care of your data, so you don't have to. Based in Austin, Texas, with international roots, we boast over 20 years of experience providing solutions to ensure your data is accurate, effective, and saving your business money. Our goal? Provide expert resources to help your data scale your business. With SyncMatters, you'll have access to a team of experts with more than 20 years of experience in high-security protocols, reliable processes, and managing hundreds of CRM migrations and integrations.

Seller

SyncMatters

Languages Supported

Afrikaans, English, French, Dutch, Spanish, Turkish, Ukrainian

Services Offered

Data Integration, CRM Data Migration, HubSpot Consulting, HubSpot Implementation, HubSpot Onboarding

Locations Serviced

Australia, Canada, Germany, Spain, + 7 more

Overview by

Jennifer Compton (VP of Marketing at Trujay)

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SyncMatters, Inc. Reviews (7)

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Verified User in Education Management

Mid-Market (51-1000 emp.)

6/4/2024

"10/10"

5/5

What do you like best about SyncMatters, Inc.?

Their professionalism and genuine desire to help never failed to impress me. Review collected by and hosted on G2.com.

What do you dislike about SyncMatters, Inc.?

There is nothing to dislike, especially in Lucy's hands! Review collected by and hosted on G2.com.

Jenna M. K.

Sr. Specialist, Sales Support

Enterprise (> 1000 emp.)

10/22/2020

"Amazing customer service and quick response. We felt like we were top priority!"

5/5

Describe the project or task SyncMatters, Inc. helped with:

We were migrating data from an old CRM to new and were able to successfully do most of that with the quick self-service tool. When we came across an error with migrating records of one of the objects however, Lucy and her team quickly stepped in and resolved the issue, finishing our migration without any aggrivation or frustrating investigative work on our end. Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

Convenient Data2CRM tool, quick and easy. The BEST customer service! Review collected by and hosted on G2.com.

What do you dislike about SyncMatters, Inc.?

No issues when it comes to the product or working with this team. Review collected by and hosted on G2.com.

Recommendations to others considering SyncMatters, Inc.:

Highly recommend working with this group. Excellent customer service and quick resolution. There were some settings I needed to change on my end to facilitate what they were doing on the back end to complete my project and they provided me with the "How To" guide to make the changes, saving me a lot of time and investigative work. Review collected by and hosted on G2.com.

What problems is SyncMatters, Inc. solving and how is that benefiting you?

Able to resolve migrating records with related records from one CRM to another seamlessy. Review collected by and hosted on G2.com.

James P.

Small-Business (50 or fewer emp.)

6/8/2020

"Lucy and her team were great to work with!"

5/5

Describe the project or task SyncMatters, Inc. helped with:

My company was in the process of implementing salesforce.com from scratch which included migrating 2 distinct systems into salesforce.com. This process required not only the migration of data, but de-duplication and merging of existing data. Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

Lucy and her team did a great job of helping map the existing fields which also went a long way towards cleaning up the data DURING the migration as opposed to after the migration which saved me and my team many hours of headaches. They were also able to migrate activities and other ancillary information much to delight and relief of the sales team. Review collected by and hosted on G2.com.

What do you dislike about SyncMatters, Inc.?

While this has nothing to do with Lucy and her team, the data in the source system was garbage Lucy was very accommodating however and we managed to migrate enough information and they provided us with all of the source data for our reference so we could be free of the source system. Review collected by and hosted on G2.com.

Recommendations to others considering SyncMatters, Inc.:

If you're migrating data to salesforce.com, save yourself the time, money, and headaches. Go with Trujay. They have done all of the heavy lifting for you and their pricing for the managed migration is well worth it! Review collected by and hosted on G2.com.

What problems is SyncMatters, Inc. solving and how is that benefiting you?

As with any migration, there will be at least a few questions about records that didn't come across or where particular pieces of information went. Lucy was able to satisfactorily answer all of my questions and concerns. Review collected by and hosted on G2.com.

Lane P.

Mid-Market (51-1000 emp.)

5/19/2020

"Saved me a lot of time and headache. Was able to migrate all data successfully"

5/5

Describe the project or task SyncMatters, Inc. helped with:

Our company was using two separate CRM's. We wanted to merge them and not lose data. We took all the data in HubSpot and migrated it to Zoho. We used the advance mode because I was very familiar with creating custom fields. Advance mode allowed me to manually match the field data in HubSpot to the fields in Zoho. Without this function, we would have lost a lot of data. When it was completed, we did not have any issues. Since this was my first time, it was a learning experience. But Trujay was there to guide me and answer all my question. Irene Staroverova and Scot Trumeter did an outstanding job in making this happen. Thank you both for all your help and we will be using you again on our next project. Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

It allowed me to manually match the incoming fields to the source fields. once it was complete, there were no issues. Review collected by and hosted on G2.com.

What do you dislike about SyncMatters, Inc.?

My only dislike would be that they did not have anyone available on the weekend in case I had questions. I understand we all need our free time, so it was not that big of a deal. Review collected by and hosted on G2.com.

Recommendations to others considering SyncMatters, Inc.:

Use them if you are doing any kind of migration between CRMs Review collected by and hosted on G2.com.

What problems is SyncMatters, Inc. solving and how is that benefiting you?

The problem Trujay solved was not losing data and mismatching the data to the wrong fields. Review collected by and hosted on G2.com.

Matt G.

Chairman - Australia

Small-Business (50 or fewer emp.)

3/18/2020

"INCREDIBLE customer service"

5/5

Describe the project or task SyncMatters, Inc. helped with:

We bought TruJay on to help with our CRM data migration from Pipedrive to Hubspot. Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

Lucy and Irene who were my contacts through this period were INCREDIBLY helpful through the process. We had to re-start the migration due to an error on our end, and they were all over helping us through it. We also had some ongoing support required and they were both incredibly quick to respond and helpful. Quite literally one of the best customer experiences I've ever had. Review collected by and hosted on G2.com.

What do you dislike about SyncMatters, Inc.?

Honestly there werent any things i disliked from this process Review collected by and hosted on G2.com.

Recommendations to others considering SyncMatters, Inc.:

What problems is SyncMatters, Inc. solving and how is that benefiting you?

Customer data CRM migration Review collected by and hosted on G2.com.

Sascha-Matthias K.

Managing Director

Small-Business (50 or fewer emp.)

4/8/2020

"Great tool for migrating CRMs, outstanding service"

5/5

Describe the project or task SyncMatters, Inc. helped with:

Have migrated from Zoho CRM to Dynamics. This is a painful task when you want to have all the data in the new system and a couple of pitfalls are waiting. Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

Gladfully the service was outstanding and able to solve all the problems in the process. Review collected by and hosted on G2.com.

James C.

President

Small-Business (50 or fewer emp.)

2/4/2020

"Made the transition easy"

5/5

Describe the project or task SyncMatters, Inc. helped with:

To migrate my accounts from ACT to Capsule CRM Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

I have to give Lucy H. very high marks. She gave me a feeling of comfort all the way through the process. You have clearly come up with a good formula for making these difficult transitions easy on the client. Review collected by and hosted on G2.com.

Norma D.

Small-Business (50 or fewer emp.)

2/26/2020

"Made our migration easy"

5/5

Describe the project or task SyncMatters, Inc. helped with:

Lucy did a fantastic job helping us do a self-migration. She had in-depth knowledge of the idiosyncrasies of both Copper CRM and Hubspot and she made sure all our data mapping was correct. She rocks! Review collected by and hosted on G2.com.

What do you like best about SyncMatters, Inc.?

Lucy fixed post-migrations errors for us. Review collected by and hosted on G2.com.