Symphony Reviews & Product Details

Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Seller

Symphony.com

Discussions

Symphony Community

Solution Type

All-in-One

Overview by

Mary Catherine Jeffries

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 45 real user reviews.

Perceived Cost

$$$$$

Symphony Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Symphony, and what problem is it built to solve?

Symphony is a cloud-based communications platform focused on secure collaboration, particularly for the global financial services industry. It provides encrypted messaging, voice and video conferencing, and compliance and administrative features intended to support communication workflows where security and data integrity matter.

What company sizes and industries is Symphony the best fit for?

Symphony’s strongest fit is among larger organizations and companies in financial and related sectors. The reported company and industry mix clusters in these segments:

Company size — Enterprise: The clearest concentration is among organizations with more than 1,000 employees.
Company size — Mid-market: Teams with 51–1,000 employees are also represented.
Industry — Financial services: This is the most prominent industry group.
Industry — Banking and investment banking: These sectors also feature prominently.
Industry — Information technology and services: Technology organizations are represented as well.

What customer support options does Symphony provide, and how do users find the overall support experience?

Symphony provides 24/7 live-representative support, along with email/help desk and knowledge-base resources. The support experience is described as responsive and engaged, with customer specialists who understand users’ needs and can provide guidance and training.

What features or capabilities could make Symphony even more useful?

Symphony could be more useful with stronger capabilities in several areas users want to improve:

Richer calling and collaboration: Add or improve group calling, video conferencing, and screen sharing.
More effective search and conversation navigation: Make it easier to find messages and users, and follow relevant replies in busy chats.
More flexible notifications and interface controls: Improve notification settings and make the interface easier to tailor and navigate.

G2 reviews are authentic and verified.

Here's how.

Praveen M.

Consultant

Mid-Market (51-1000 emp.)

3/24/2024

"Air Coolers"

4.5/5

What do you like best about Symphony?

Symphonies captivate with their intricate beauty, a powerful blend of instruments and emotions. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

I can't dislike anything, but attending symphonies can be expensive. Review collected by and hosted on G2.com.

Swati A.

Senior Associate

Enterprise (> 1000 emp.)

8/31/2023

"great UX to to traditional chat"

4/5

What do you like best about Symphony?

Arranging chats and conversations on the UI is amazing, it helps in keeping track of multiple conversations at one place. Easy to use interface. Better than teams. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Although it is a great tool, sometimes searching chats is difficult and can be improved. notification sounds and alert tones should be more professional and easy on ears Review collected by and hosted on G2.com.

Md Rashel H.

Sales Marketing Manager

Mid-Market (51-1000 emp.)

Originally submitted 9/11/2023

"One and gathering group made simple.."

4/5

What do you like best about Symphony?

Texting application highlighting gatherings, record moves, stickers, tolls and some more. Simple to utilize and speak with associates. Broadcast accessible for refreshes and whoops. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a client. Review collected by and hosted on G2.com.

Nekkala N.

Senior Manager ICT Projects/Operations/Innovations

Enterprise (> 1000 emp.)

11/9/2023

"Smart Symphony"

4/5

What do you like best about Symphony?

Most reliable, multi-platform, and secured platform Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Very costly, web layouts to be improved, Mac support to be done Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

4/7/2023

"Symphony Experience Review"

4/5

What do you like best about Symphony?

Symphony brings all the useful features for collaboration in one place in the organisation. Its good messaging features, saving chat history and ease of access. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

The application crashes sometimes and also the GUI experience for the user can be improved. Compared to other collaboration tools this tool can be further improved. Review collected by and hosted on G2.com.

Aarron H.

Quantity Surveyor

Mid-Market (51-1000 emp.)

2/1/2023

"Easy user experience"

3/5

What do you like best about Symphony?

collaboration with clients, and security. ease of file sharing Review collected by and hosted on G2.com.

What do you dislike about Symphony?

clunky design, hard to navigate, simpler layout would be better, itegration in ms office aesthetics Review collected by and hosted on G2.com.

Govind A.

Associate

Enterprise (> 1000 emp.)

11/7/2022

"Best software for team chats in corporates!"

4/5

What do you like best about Symphony?

The fact that it saves down all chat history including photos and text. Hence can be used to cross reference later when people challenge what they said earlier in time. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It crashes quite frequently and can be frustrating when too many people send chimes Review collected by and hosted on G2.com.

Jaslin S.

Marketing Analyst

Enterprise (> 1000 emp.)

11/15/2022

"Average"

3.5/5

What do you like best about Symphony?

I like that it has easy navigation and layout Review collected by and hosted on G2.com.

What do you dislike about Symphony?

as of now we are unable to share photos/clips Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

8/9/2022

"One-one and group huddle made easy.."

5/5

What do you like best about Symphony?

Instant messaging app featuring groups, file transfers, stickers, chimes and many more. Easy to use and communicate with colleagues. Broadcast available for updates and shoutouts. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Could have had a much user friendly ui. Search engine is not up to the mark. Doesn't always show all the results when searchinf for a user. Review collected by and hosted on G2.com.