--- title: Symphony Reviews meta_title: 'Symphony Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 45 reviews by the users' company size, role or industry to find out how Symphony works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 45 scale: '5' date_modified: '2026-07-17' parent_category: name: Accounting & Finance url: https://www.g2.com/categories/accounting-finance --- # Symphony Reviews **Vendor:** Symphony.com **Category:** [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin) **Average Rating:** 4.2/5.0 **Total Reviews:** 45 ## About Symphony Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds. ## Symphony Pros & Cons **What users like:** - Users appreciate the **ease of use** of Symphony, praising its intuitive interface and seamless communication capabilities. (6 reviews) - Users commend Symphony for its **excellent customer support** , noting swift responses and tailored assistance from the support team. (4 reviews) - Users value the **easy-to-use interface** of Symphony, appreciating its robust features for efficient enterprise communication. (4 reviews) - Users value Symphony for its **easy and secure communication** , enhancing collaboration across teams and organizations effectively. (3 reviews) - Users value the **exceptional customer support** from Symphony, enhancing their overall experience with quick and engaged assistance. (3 reviews) - Reliability (3 reviews) - Automations (2 reviews) - Easy Access (2 reviews) - Users value the **end-to-end encryption** of Symphony, ensuring secure communications regarding sensitive topics with clients. (2 reviews) - User Interface (2 reviews) **What users dislike:** - Users note that Symphony has **missing features** compared to competitors, making certain tasks less efficient. (4 reviews) - Users find the **learning curve challenging** , with a complicated UI and insufficient web index impacting usability. (2 reviews) - Users experience **connection issues** with Symphony, often missing notifications unless they log in daily. (1 reviews) - Users experience **connectivity issues** with Symphony, facing downtime and the absence of a group call feature. (1 reviews) - Users struggle with **difficult navigation** in Symphony, finding the UI challenging and search results often inadequate. (1 reviews) - Users find Symphony to be quite **expensive** , which makes it a challenging investment for many. (1 reviews) - Lacking Features (1 reviews) - Limited Features (1 reviews) - Limited Language Support (1 reviews) - Login Issues (1 reviews) ## Symphony Discussions - [How does Symphony chat work?](https://www.g2.com/discussions/how-does-symphony-chat-work) - 1 upvote - [What is Symphony product?](https://www.g2.com/discussions/what-is-symphony-product) - 1 upvote - [What does Symphony software do?](https://www.g2.com/discussions/what-does-symphony-software-do) - 1 upvote - [How can I only have flashing number notifications for a specific room?](https://www.g2.com/discussions/how-can-i-only-have-flashing-number-notifications-for-a-specific-room) - 1 upvote - [View Symphony pricing details and edition comparison](https://www.g2.com/products/symphony-symphony/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A20%3A04+-0500&secure%5Bsession_id%5D=a98e33c1-44b7-4336-bd78-e5a1d055f3ea&secure%5Btoken%5D=41527b86030eacba1dba31f0476658575ad4d1083dce7d756f16b51becb95ac4&format=llm_user) ## Symphony Integrations - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Symphony Features **Business Instant Messaging** - File Sharing - Notifications - Search **Information Distribution** - News Feed - Newsletter - Notifications - Email - Multi-Channel Sharing **Policy Management - Digital Communications Governance** - Communications Policies Enforcement And Tracking - Customizable Policy Templates **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Business Instant Messaging ** - Audio Conferencing - Video Conferencing **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Employee Engagement** - Employee Generated Content - Confirmation - Comments - Inline Translation - Administrative Access - Content Interaction - Surveys (global & local) - Chat **Surveillance - Digital Communications Governance** - Real-Time Monitoring Of Digital Communications Channels - Alert System To Identify And Address Violation Of Policies **Business Instant Messaging** - Mobile Application - Web Application - Integrations **Analytics and Reporting - Digital Communications Governance** - Tools To Analyze Communication Trends And Patterns - Compliance Metrics **User Experience & Accessibility - Employee Communications** - Native Mobile Application - Branded Experience - Personalized Ux Experience - Audience Management & Creation **Compliance Management - Digital Communications Governance** - Legal Requirements - Regulations Change Updates **Content Distribution - Employee Communications** - Newsfeed - Newsletter Engine - Multi-Channel Sharing **Generative AI - Business Instant Messaging** - Text Summarization **Additional Features - Employee Communications** - Emergency Notifications - Analytics - Integrations **AI - Business Instant Messaging** - AI Powered Search - Smart Notifications - AI Powered Language Translation - Content Generation **Agentic AI - Business Instant Messaging** - Cross-system Integration - Natural Language Interaction **Agentic AI - Employee Communications** - Cross-system Integration - Natural Language Interaction **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Symphony Alternatives - [Slack](https://www.g2.com/products/slack/reviews) - 4.5/5.0 (37,463 reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - 4.4/5.0 (17,611 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,663 reviews)