Symphony Features

Contains fully branded mobile app that is available natively via different platforms. Has low bandwidth management to optimize communication between the application and servers.

Provides customizable web platform for colors, fonts, company branding etc.

Targets content based on profiles, attributes, communications needs, etc. Able to personalize end-users' content view based on preferences and interests.

Creates segmentation groups and communication audiences to target messages, content, features access, etc.

Create and update newsletter content to increase engagement

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Manage, store and organize emails within the system or via third-party apps

Allow organizations to streamline the check-in process for visitors.

Manage and track all internal and external communication conducted via calls, email, text, or chat

Create/control content and visuals for deployment on multiple screensavers

Track and manage schedules and meetings via an integrated calendar

Store, manage, and track all electronic documents in a centralized location

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Create, manage and track all task activities and progression

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Create, design and manage workflows for repetitive tasks

Create, save, and store files

Helps organizations to identify the communication patterns

Provides features for performance and efficiency

Helps in compliance with internal policies of the organization

Aids to keep policies in control

Group messaging lets multiple people carry on a group conversation

Process of sending a large number of documents, messages or emails to multiple recipients at once

Manage the process of planning and scheduling meetings, including agenda creation

Access software remotely via mobile devices

Input different types of content and edit text formats, fonts, font sizes, and colors

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online forums/groups where users can ask questions, share ideas, best practices, etc.

View messages sent by both parties during the chat conversation

Manage, organize, and store contact information

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Retrieve sent messages from mailboxes of recipients who haven't yet opened it

Shortcuts for inputting frequently used messages

Store and organize documents in a centralized system

Provides a channel for team members to share media files, communicate, and work together

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Alter the default workflow to meet your organization's needs

Allow users to access multiple services after entering their login credentials once

Define levels of authorization for access to specific files or systems

Create, manage and track all task activities and progression

Timed notification for any upcoming task, deadline, appointment, or activity

Ability to see if recipient has viewed/opened the message

An @mention is a way to tag or notify a specific person about a message/post

Application programming interface that allows for integration with other systems/databases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Engage in direct, instant messaging with customers, users, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Import and export data to and from software applications

Manage, store and organize emails within the system or via third-party apps

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Track and document all activities across devices, networks, and other systems

Notify large groups of people simultaneously about important updates.

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Leave comments and notes on documents for others to view

Electronic storage of staff/employee contact information and job status in a centralized repository

Send personal messages to clients or attendees

A list of events with their respective dates

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Pre-designed layouts that can be customized to match preferences and requirements

Receive system updates as soon as any changes are made

Store photos of employees

Notifications via mobile devices

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows users to publish blogs on social site

Have features and use cases that do not fit into existing Finance or Accounting software categories.

Provide specialized, emerging, or cross-functional capabilities that enhance processes, workflows, or decision-making

Address unique or niche requirements not covered by mainstream software solutions

Review data from past periods to reveal recurring tendencies and predict future performance

Use AI to generate content in the form of text, images, videos, etc.

Computer-based system that allows users to send and receive voice messages

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Identify the number and contact information of a caller before answering the phone

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Track and document all activities across devices, networks, and other systems

Track interaction history by documenting conversations for contacts

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Upload or use pre-set virtual backgrounds during video meetings

Access software remotely via mobile devices

Manage, organize, and store contact information

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Define levels of authorization for access to specific files or systems

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Group messaging lets multiple people carry on a group conversation

Record the audio of phone conversations for quality assurance purposes

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Listen to live phone conversations for the purpose of training and assessing agent performance

Create, manage and track all task activities and progression

Send messages via SMS

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Sends voice calls to a specific queue based on predetermined criteria

Two-way actions and communication between multiple users in real time

Allow users to access multiple services after entering their login credentials once

Communicate using direct chat or messages within the system

A list of events with their respective dates

Live stream to multiple devices simultaneously

Digital displays use technologies such as LCD, LED, projection and e-paper

Communicate using direct chat or messages within the system

Access names, contact information, and roles of employees in a centralized repository

Allow users to access multiple services after entering their login credentials once

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Add customized logos and colors to align with company branding

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Record and send audio and/or video files by online message or chat

Provides a channel for team members to share media files, communicate, and work together

Gauge satisfaction and receive information for improvement and success

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Brief assessments used to measure knowledge and skills

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Send individual or bulk text messages at predetermined times

Ability to see if recipient has viewed/opened the message

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Securely stores data to prevent data loss or breaches

Manage the reservation of workspaces

Pre-designed layouts that can be customized to match preferences and requirements

Track and report regulatory data to either internal management or external stakeholders

Tools to improve and measure employee satisfaction and involvement

Receive system updates as soon as any changes are made

Use AI to generate content in the form of text, images, videos, etc.

Process of familiarizing new employees with the company, their position, and responsibilities

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Customize contracts and forms to collect specific information

Search and filter data across systems to locate required information by entering keywords or certain criteria

Electronic storage of staff/employee contact information and job status in a centralized repository

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Import and export data to and from software applications

Leave comments and notes on documents for others to view

Store photos of employees

Track and document all activities across devices, networks, and other systems

View messages sent by both parties during the chat conversation

Notifications via mobile devices

Tracks metrics that provide insight into how a user interacts with any interface or product

Allows users to publish blogs on social site

An @mention is a way to tag or notify a specific person about a message/post

Software can be accessed through a downloadable mobile application.

Software can be accessed through a downloadable desktop app or a cloud-based site.

Set up connections to third-party platforms to improve business processes

Integrates with Active Directory

Allows users to send and open various file types.

Notifies users when they have been contacted or tagged.

Message content search capability.

Digitally share screen view with others

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Able to share pictures, videos or external articles, and users can participate in the communication if authorized

Allows employees to confirm that they have received or read a piece of content.

Allows employees to leave comments on posts within the application.

Automatically translates information via machine translation.

Allows administrators to set permissions within the application.

Has the ability for users to like and react to a post, comment and share visuals on posts, react to comments left by colleagues, and also tag colleagues if they think it would be interesting to share with others to read too.

Shares the option for users to answer surveys via the tool from wherever they are are. Has customization options of single, multiple choice, or open text answers, etc.

Create audience-based chat rooms to share news within their teams, and employees can create private chat rooms as well. Replicates the user experience of employee's favorite apps (e.g. WhatsApp, Messenger, Slack etc.).

Access software remotely via mobile devices

Engage in direct, instant messaging with customers, users, etc.

Ability to chat online in real time

Condenses long documents or text into a brief summary.

Can activate a Must-Read or an Alert. Must-read will be content that a user is exposed to when they connect to the platform. Allows for alerts to appear in full screen and user will not be able to view the platform without reading the content and validating the dedicated button.

Analyzes behavior data to understand performance of program via users, content performance of what content performs best, and video content performance determined by what videos have been seen and by who.

Connects with API access, low-code/no-code connectors, as well as integrations with intranet, HRIs, Microsoft Teams, Slack etc.

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Manage and support multiple languages

Aids in communications policies enforcement

Provides customized policy templates to fit into organization's requirements

Allows information to be distributed via a scrolling news feed.

Allows information to be distributed via newsletter.

Allows information to be distributed via push notification.

Allows information to be distributed via email.

Allows administrators to deliver information through multiple channels at once.

Send messages to multiple recipients at the same time

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Improves search functionality by prioritizing search results based on a user's previous interactions and relevance, enabling users to find messages, files, and people without the need for exact search terms.

Prioritizes user notifications by suggesting channels, people, and messages relevant to a user's work.

Uses AI-powered language translation tools to translate messages in real-time.

Creates, assists, or automates the generation of text-based content within the platform.

Use AI to generate content in the form of text, images, videos, etc.

Allows users to communicate via audio call.

Allows users to communicate via video call.

Presenter can see and hear participants and vice versa

Capability to perform complex tasks without constant human input

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Set up connections to third-party platforms to improve business processes

Displays application newsfeed content in an engaging and modern manner.

Allows for reaching employees through the Integrated newsletter builder via email

Publishes the content once on the platform and pushing it through to different comms channels. Pushes specific content based on rules to Microsoft Teams, displaying content inside SharePoint, etc.

Public or private sharing of digital files such as documents, audio/video, images, and more

Makes retention policies comply with legal and regulatory requirements

Keeps the department updated on any changes in regulations

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Manage and support multiple languages

Can be deployed as a single-tenant or multi-tenant product.

Contains its own IP telephony system.

Is also able to serve as contact center software.

Transcribes voice messages to email.

Transcribes voice messages and delivers them via text message.

Includes a way to easily share files between users.

Allows multi-participant phone conferences.

Can host video conferences.

Records and transcribes voice and video conferences.

Create, edit, preview, and send faxes electronically

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Record and playback video calls

Alter the layout and content of reports

Active reporting of data and metrics

Manage the process of planning and scheduling meetings, including agenda creation

Digitally share screen view with others

Presenter can see and hear participants and vice versa

Voice messages are stored online and accessible via a visual interface