Link copied to clipboard # Slack vs Symphony Comparison - What are their main differences? Share [ Export ](/compare/slack/symphony-symphony/export.csv) SlackSymphony[+ Add Product](#) Pricing **Slack** Free Trial **$0.00** · Free **$6.67** per active user, per month (billed annually) · Standard **$12.50** per active user, per month (billed annually) · Plus **Contact Us** · Enterprise Grid Show more **Symphony** No pricing available **Pricing Insights** from reviews Perceived Cost **Slack** $$$$$ **Symphony** $$$$$ Average Discount **Slack** 11% **Symphony** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Slack** 6 months Based on 100 responses **Symphony** 6 months Based on 100 responses Return on Investment **Slack** 6 months Based on 100 responses **Symphony** 6 months Based on 100 responses **Pros & Cons** from reviews **Slack** Ease of Use (3620) Team Collaboration (3150) Notification Issues (1137) Missing Features (941) **Symphony** Ease of Use (8) Communication (5) Missing Features (5) Expensive (3) Integrations **Slack** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_191cf8675c238b8d02477dd26a655daf/15five.png "Product Avatar Image") 15Five ](https://www.g2.com/products/15five/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6ff31fc1a6707f7244205cf3200b7c25/accessowl.png "Product Avatar Image") AccessOwl ](https://www.g2.com/products/accessowl/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_54cff0c7d284d4afc2e693a97e1978d9/action1.png "Product Avatar Image") Action1 ](https://www.g2.com/products/action1/reviews)[ View all ](https://www.g2.com/products/slack/integrations) **Symphony** Not enough data Screenshots **Slack** ![Slack screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/56604/expirable-direct-uploads_2F093f5635-00ea-4983-81a7-9eba72cc800d_2FMulti-Device_Group.png) **Symphony** ![Symphony screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1406945/Symphony-Messaging-Mobile-_-Desktop.png) **Ratings** from reviews Meets Requirements **Slack** **9.2** /10 Based on 32,116 responses **Symphony** **8.6** /10 Based on 31 responses Ease of Use **Slack** **9.2** /10 Based on 33,386 responses **Symphony** **8.7** /10 Based on 31 responses Ease of Setup **Slack** **9.2** /10 Based on 9,661 responses **Symphony** **9.2** /10 Based on 12 responses Ease of Admin **Slack** **8.9** /10 Based on 5,541 responses **Symphony** **9.3** /10 Based on 7 responses Quality of Support **Slack** **8.8** /10 Based on 22,430 responses **Symphony** **9.0** /10 Based on 27 responses Has the product been a good partner in doing business? **Slack** **9.1** /10 Based on 5,024 responses **Symphony** **9.3** /10 Based on 7 responses Product Direction (% positive) **Slack** **8.8** /10 Based on 31,266 responses **Symphony** **9.1** /10 Based on 26 responses **Features** ratings from reviews Business Instant Messaging **8.7** /10 Based on 16,262 responses **8.1** /10 Based on 21 responses Workflow Management **8.4** /10 Based on 957 responses Not enough data Q&A Platforms **8.9** /10 Based on 430 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Knowledge Base **8.4** /10 Based on 536 responses Not enough data Unified Workspaces **8.2** /10 Based on 1,078 responses Not enough data Enterprise Search Software **9.0** /10 Based on 156 responses Not enough data Work Management **8.5** /10 Based on 3,737 responses Not enough data Project Collaboration **8.5** /10 Based on 1,770 responses Not enough data Audio Conferencing **7.6** /10 Based on 357 responses Not enough data AI Note-Taking Software **9.2** /10 Based on 35 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 40.6% Mid-Market(51-1000 emp.) 40.9% Enterprise(\> 1000 emp.) 18.4% Small-Business(50 or fewer emp.) 40.6% Mid-Market(51-1000 emp.) 40.9% Enterprise(\> 1000 emp.) 18.4% Small-Business(50 or fewer emp.) 9.5% Mid-Market(51-1000 emp.) 16.7% Enterprise(\> 1000 emp.) 73.8% Small-Business(50 or fewer emp.) 9.5% Mid-Market(51-1000 emp.) 16.7% Enterprise(\> 1000 emp.) 73.8% **Reviewers' Industry** [![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack")](https://www.g2.com/products/slack/reviews) Slack Computer Software 15.3% Information Technology and Services 13.2% Marketing and Advertising 8.4% Internet 4.5% Financial Services 3.4% Other 55.1% [![Symphony](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_66d30ff540ea83fb104eb2555e452997/symphony-symphony.png "Symphony")](https://www.g2.com/products/symphony-symphony/reviews) Symphony Financial Services 40.5% Banking 11.9% Information Technology and Services 9.5% Investment Banking 7.1% Oil & Energy 4.8% Other 26.2% Alternatives **Slack Alternatives** ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") [ ClickUp ](/products/clickup/reviews) ![monday AI Work Platform](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform") [ monday AI Work Platform ](/products/monday-com/reviews) ![Confluence](https://images.g2crowd.com/uploads/product/hd_favicon/cd7013b9ca4438b20378625373b7a8d8/confluence.svg "Confluence") [ Confluence ](/products/confluence/reviews) ![Progress Podio](https://images.g2crowd.com/uploads/product/hd_favicon/e4e821150b4a593f9a6506d814a36aa8/progress-podio.svg "Progress Podio") [ Progress Podio ](/products/progress-podio/reviews) **Symphony Alternatives** ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Mattermost](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Mattermost") [ Mattermost ](/products/mattermost/reviews) ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") [ Rocket.Chat ](/products/rocket-chat/reviews) ## Slack vs Symphony FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between Slack vs Symphony? Slack stands out for its higher G2 rating, broader review base, and stronger reviewer-cited strengths in ease of use and integrations, while Symphony is noted for its security and customer support focus. | [Slack](https://www.g2.com/products/slack/reviews) | [Symphony](https://www.g2.com/products/symphony-symphony/reviews) | | --- | --- | | 4.5/5 (39,279 reviews) | 4.2/5 (45 reviews) | | — | — | | 9.2 | 9.2 | | 8.8 | 9.0 | | Ease of Use (3,481 all-time mentions) | Customer Support (4 all-time mentions) | ### How do the pricing models of Slack and Symphony compare? Slack is rated higher for value, with reviewers expressing more satisfaction with its pricing compared to Symphony. - **Slack:** Reviewers frequently mention that Slack is affordable for the features offered, though some note the free tier's limitations and rising costs for larger teams. - **Symphony:** Reviewers describe Symphony as very expensive, with several noting high costs as a trade-off for its security and enterprise focus. - **Switching reasons:** Recent reviews cite cost and feature set as key factors for choosing Slack over alternatives, while Symphony is chosen for security and compliance needs despite higher pricing. ### What are the best alternatives to Slack and Symphony? The top 3 alternatives to Slack and Symphony are ClickUp, monday AI Work Platform, and Microsoft Teams. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,279 reviews) | — | Affordable for features, but free tier has limitations | Ease of Use (3,481 all-time mentions) | | [Symphony](https://www.g2.com/products/symphony-symphony/reviews) | 4.2/5 (45 reviews) | — | Very expensive, justified by security focus | Customer Support (4 all-time mentions) | | [ClickUp](https://www.g2.com/products/clickup/reviews) | 4.6/5 (13,730 reviews) | Small-Business | — | Comprehensive work management features | | [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) | 4.7/5 (17,146 reviews) | Small-Business | — | Customizable workflows and automation | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,266 reviews) | Enterprise | — | Integration with Microsoft 365 ecosystem | ### Which Work Management features should I prioritize when comparing Slack and Symphony? Buyers should prioritize integrations, ease of use, chat functionality, customer support, and security when comparing Slack and Symphony. - **Integrations:** Slack: 2,145 all-time mentions; Symphony: 1 recent mention (Jira). - **Ease of Use:** Slack: 9.2 score, 3,481 all-time mentions; Symphony: 8.7 score, 6 all-time mentions. - **Chat Functionality:** Slack: 3,481 all-time mentions (Ease of Use); Symphony: 6 all-time mentions (Ease of Use). - **Customer Support:** Slack: 8.8 score; Symphony: 9.0 score, 4 all-time mentions. - **Security:** Symphony: 2 all-time mentions; Slack: not cited as a top theme. ### What are the pros and cons of Slack vs Symphony? Slack's headline strength is ease of use and integrations, while Symphony's is security and customer support. - **Slack strengths:** Ease of Use (3,481 all-time mentions), Team Collaboration (3,029), Integrations (2,145), Intuitive interface, Organized channels, Automation capabilities. - **Slack trade-offs:** Notification issues (1,114 all-time mentions), Overwhelming message volume, Pricing concerns for larger teams, Limited message history on free tier. - **Symphony strengths:** Security (2 all-time mentions), Customer Support (4), Reliable communication, Group chat and status features, End-to-end encryption. - **Symphony trade-offs:** Missing features (4 all-time mentions), Learning curve (2), Expensive pricing, Occasional connection issues, Fewer integrations and less feature-rich than Slack. ### Is Slack or Symphony better for small businesses? ClickUp and monday AI Work Platform are the top alternatives for small businesses, but between Slack and Symphony, Slack is the better fit for small-business needs. - **Slack:** Reviewers highlight Slack's affordability, ease of use, and quick setup as advantages for small teams, with many citing its suitability for distributed and remote work. - **Symphony:** Reviewers note Symphony's high cost and enterprise focus, with security and compliance as primary drivers rather than small-business needs. ### Which Work Management platform has better integrations? Slack is favored by reviewers for integrations, with a much higher volume of integration mentions and broader third-party tool support than Symphony. - **Slack:** 2,145+ G2 reviews mention integrations, with frequent mentions of Jira (996 all-time), Google Drive, and Salesforce. - **Symphony:** Jira is mentioned in recent reviews, but overall integration mentions are limited and below the publish floor. ### How do Slack and Symphony compare on customer support? Symphony scores slightly higher on Quality of Support (9.0 vs 8.8), but the difference is below the materiality threshold, indicating near-parity in reviewer satisfaction. - **Slack:** Reviewers describe support as generally friendly and responsive, with onboarding and setup support frequently praised. - **Symphony:** Reviewers consistently highlight dedicated customer specialists, quick response times, and high engagement from the support team. ### Which is easier to implement, Slack or Symphony? Slack and Symphony are rated equally on Ease of Setup (9.2 each), indicating parity in implementation experience. - **Slack:** Reviewers consistently describe setup as quick, easy, and straightforward, with minimal onboarding required. - **Symphony:** Reviewers note easy setup and onboarding, with some mentioning helpful support during implementation. ### Which product has better Chat? Slack is the stronger product for Chat, with higher reviewer satisfaction and significantly more all-time mentions for chat-related strengths. - **Slack:** 3,481 all-time mentions for Ease of Use, 2,875 for Communication, and 1,458 for Collaboration; chat features are frequently cited as a core strength. - **Symphony:** 6 all-time mentions for Ease of Use and 3 for Communication; reviewers note reliable chat but cite fewer advanced features and integrations.