Compare Slack and Symphony.com Symphony 
Featured Products
At a Glance
Market Segments
Small-Business (41.0% of reviews)
Enterprise (73.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Slack
Star Rating
(38,699)4.5 out of 5
Market Segments
Small-Business (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSymphony
Star Rating
(45)4.2 out of 5
Market Segments
Enterprise (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in user experience, with many praising its intuitive interface and seamless integrations with popular tools like Google and Microsoft. Users appreciate features like secure channels for private team communication, enhancing collaboration.
- According to verified reviews, Symphony stands out for its high-security messaging capabilities, making it a preferred choice for enterprise-level users. Reviewers highlight its adaptability and robust features, such as Federation, which cater to specific business needs.
- Users say that Slack's implementation process is quick and straightforward, with many noting the helpful onboarding wizard that simplifies getting started. This ease of setup contributes to a smoother transition for teams adopting the platform.
- Reviewers mention that while Symphony offers excellent customer support, with dedicated specialists who understand user needs, it has a smaller user base, which may limit the breadth of community-driven resources compared to Slack's extensive support network.
- G2 reviewers highlight that Slack's file sharing and notification features are particularly well-received, with users enjoying the ability to easily share documents and receive timely updates, which enhances productivity in daily operations.
- According to recent feedback, Symphony's focus on enterprise solutions means it provides tailored training and support, which is highly valued by users. However, some find that its user interface may not be as engaging or intuitive as Slack's, potentially impacting day-to-day usability.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Symphony
No pricing availableFree Trial
Slack
Free Trial is available
Symphony
No trial information availableRatings
Meets Requirements
9.2
31,444
8.6
31
Ease of Use
9.2
32,317
8.7
31
Ease of Setup
9.2
8,652
9.2
12
Ease of Admin
8.9
5,267
9.3
7
Quality of Support
8.8
21,877
9.0
27
Has the product been a good partner in doing business?
9.1
4,746
9.3
7
Product Direction (% positive)
8.7
30,698
9.1
26
Features by Category
Business Instant Messaging
9.1
13953
8.2
19
9.0
14490
8.0
19
8.6
13782
8.6
19
Business Instant Messaging
8.5
10234
6.9
13
8.1
9572
7.4
13
Business Instant Messaging
9.1
13673
8.3
16
9.2
13284
9.0
19
9.0
11830
8.4
19
Generative AI - Business Instant Messaging
7.6
1499
Not enough data
AI - Business Instant Messaging
7.5
1483
Not enough data
7.9
1489
Not enough data
7.4
1465
Not enough data
7.4
1467
Not enough data
Agentic AI - Business Instant Messaging
7.7
892
Not enough data
7.7
878
Not enough data
Setup
9.1
682
Not enough data
8.9
675
Not enough data
8.7
653
Not enough data
8.9
691
Not enough data
Management
9.0
665
Not enough data
8.7
646
Not enough data
8.9
663
Not enough data
Generative AI
7.8
564
Not enough data
Agentic AI - Workflow Management
7.7
283
Not enough data
8.0
279
Not enough data
8.1
288
Not enough data
8.0
285
Not enough data
8.0
284
Not enough data
7.9
285
Not enough data
8.1
285
Not enough data
Account Options
9.2
288
Not enough data
8.4
282
Not enough data
8.7
275
Not enough data
8.7
280
Not enough data
8.9
286
Not enough data
8.9
283
Not enough data
Q&A Tools
9.1
288
Not enough data
9.1
283
Not enough data
9.1
290
Not enough data
8.7
276
Not enough data
9.1
284
Not enough data
8.9
279
Not enough data
8.6
272
Not enough data
8.9
275
Not enough data
8.5
271
Not enough data
Knowledge Pages
8.5
345
Not enough data
8.3
346
Not enough data
8.1
336
Not enough data
8.1
333
Not enough data
8.0
328
Not enough data
8.4
333
Not enough data
Knowledge Dissemination
8.2
324
Not enough data
8.8
330
Not enough data
9.0
337
Not enough data
8.9
336
Not enough data
8.4
333
Not enough data
8.3
321
Not enough data
8.7
336
Not enough data
8.6
324
Not enough data
8.6
318
Not enough data
Agentic AI - Knowledge Base
7.9
201
Not enough data
8.0
203
Not enough data
7.9
201
Not enough data
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Login Options
9.1
775
Not enough data
8.5
743
Not enough data
Productivity
8.0
732
Not enough data
8.3
736
Not enough data
8.6
742
Not enough data
7.9
716
Not enough data
7.9
710
Not enough data
Customization
8.6
741
Not enough data
9.0
754
Not enough data
8.7
722
Not enough data
Agentic AI - Unified Workspaces
7.5
410
Not enough data
7.6
407
Not enough data
Compatibility
9.0
96
Not enough data
9.1
99
Not enough data
8.9
90
Not enough data
Agentic AI - Enterprise Search Software
8.6
60
Not enough data
8.5
57
Not enough data
9.0
58
Not enough data
8.6
58
Not enough data
8.7
58
Not enough data
8.8
57
Not enough data
Search Queries
8.8
94
Not enough data
9.1
94
Not enough data
8.8
91
Not enough data
9.1
93
Not enough data
9.0
91
Not enough data
AI powered search - Enterprise Search Software
9.2
24
Not enough data
9.2
25
Not enough data
8.9
23
Not enough data
Functionality
8.9
90
Not enough data
8.9
90
Not enough data
9.2
97
Not enough data
Compatibility - Enterprise Search Software
9.4
27
Not enough data
9.3
25
Not enough data
9.1
26
Not enough data
Functionality - Enterprise Search Software
9.3
27
Not enough data
9.1
25
Not enough data
9.5
28
Not enough data
Search Queries - Enterprise Search Software
9.4
25
Not enough data
9.2
23
Not enough data
9.2
26
Not enough data
9.4
26
Not enough data
Automation
8.8
1231
Not enough data
8.8
1193
Not enough data
8.5
1168
Not enough data
Administration
8.8
1190
Not enough data
8.6
1134
Not enough data
9.4
1314
Not enough data
Project management
8.7
1166
Not enough data
8.5
1118
Not enough data
8.6
1139
Not enough data
8.5
1129
Not enough data
8.6
1135
Not enough data
8.3
1097
Not enough data
8.3
1123
Not enough data
Workload
8.4
1080
Not enough data
8.8
1161
Not enough data
8.6
1095
Not enough data
8.5
1089
Not enough data
Communication & Collaboration
9.4
1634
Not enough data
9.0
1286
Not enough data
9.4
1418
Not enough data
Cost Management
8.0
1073
Not enough data
8.2
1074
Not enough data
8.1
1066
Not enough data
Integration
8.7
1216
Not enough data
8.4
1081
Not enough data
8.4
1084
Not enough data
Generative AI
7.5
1023
Not enough data
7.7
1034
Not enough data
Agentic AI - Work Management
7.7
519
Not enough data
7.8
514
Not enough data
8.2
536
Not enough data
7.8
516
Not enough data
Communication
9.4
1185
Not enough data
9.4
1148
Not enough data
8.9
1061
Not enough data
8.9
1043
Not enough data
9.1
1057
Not enough data
Content & Documents
9.2
1109
Not enough data
8.9
1048
Not enough data
8.7
1070
Not enough data
8.2
1010
Not enough data
Controls
8.3
996
Not enough data
8.1
991
Not enough data
8.7
1005
Not enough data
8.4
1009
Not enough data
8.2
980
Not enough data
Project Management
8.4
1008
Not enough data
8.3
983
Not enough data
8.5
992
Not enough data
8.7
1000
Not enough data
Remote Collaboration
9.0
1002
Not enough data
8.7
978
Not enough data
9.0
995
Not enough data
7.9
962
Not enough data
Generative AI
7.3
933
Not enough data
7.4
935
Not enough data
Agentic AI - Project Collaboration
7.5
442
Not enough data
7.7
446
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
7.5
282
Not enough data
7.7
283
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
9.1
15
Not enough data
9.3
15
Not enough data
Automatic Transcription - AI Note-taking Software
9.6
16
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.4
15
Not enough data
Language & Accent Support - AI Note-taking Software
9.4
16
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.2
16
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.1
17
Not enough data
Searchable Note Archives - AI Note-taking Software
8.9
14
Not enough data
Speaker Identification - AI Note-taking Software
9.3
16
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Symphony are categorized as Business Instant Messaging
Unique Categories
Slack is categorized as Knowledge Base, Unified Workspaces, Work Management, Enterprise Search Software, Q&A Platforms, AI Note-Taking Software, Project Collaboration, Workflow Management, and Audio Conferencing
Symphony is categorized as Employee Communications, UCaaS Platforms, Digital Communications Governance, and Other Finance & Admin.
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symphony
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.5%
Internet
4.7%
Financial Services
3.4%
Other
55.0%
Financial Services
40.5%
Banking
11.9%
Information Technology and Services
9.5%
Investment Banking
7.1%
Oil & Energy
4.8%
Other
26.2%
Alternatives
Discussions
How do I delete a channel in slack?
47 Comments
OP
Currently, Slack has disabled deleting a channel, you can only archive it if you created it.Read more
What does slack software do?
28 Comments
GM
Slack is a messaging software perfect for companies, it allows you to create channels (groups), it let's you answer to messages in threads and react to...Read more
What is Slack used for?
22 Comments
RR
It connect us with the people no matter where we are through messaging and calls.Read more
Symphony has no discussions with answers
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