# Slack vs Symphony Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Slack excels in team collaboration, with features like organized channels and quick messaging that facilitate seamless communication. Users appreciate the ability to share files easily and integrate with various apps, making it a strong alternative to email for project coordination.
- **Users say** that Symphony is a robust solution tailored for enterprise-level communication, highlighting its high-security features and adaptability. Reviewers commend the platform for its purpose-built design, which meets the specific needs of larger organizations.
- **According to verified reviews** , Slack's implementation process is notably smooth, with many users praising its intuitive onboarding experience. This ease of setup contributes to a lower barrier for teams looking to adopt the platform quickly.
- **Reviewers mention** that while Symphony offers excellent customer support, with dedicated specialists who understand user needs, it has a smaller user base, which may limit the breadth of community-driven resources compared to Slack's extensive support network.
- **Users appreciate** Slack's mobile application, which is designed for on-the-go communication, receiving high marks for usability. In contrast, while Symphony's mobile app is functional, some users feel it doesn't match the performance and user experience of Slack's offering.
- **G2 reviewers highlight** that while both platforms provide solid audio and video conferencing capabilities, Slack's features in this area are more robust, with users noting a smoother experience for virtual meetings compared to Symphony's offerings.



| | Slack | Symphony | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 39,117 | 45 | 
| **Largest Market Segment** | Small-Business (41.0% of reviews) | Enterprise (73.8% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Slack

Pros:
- Ease of Use (3620 reviews)
- Team Collaboration (3150 reviews)

Cons:
- Notification Issues (1137 reviews)
- Missing Features (941 reviews)

### Symphony

Pros:
- Ease of Use (6 reviews)
- Customer Support (4 reviews)

Cons:
- Missing Features (4 reviews)
- Learning Curve (2 reviews)

---
## Ratings Comparison
| Rating | Slack | Symphony | 
|---|---|---|
  | **Meets Requirements** | 9.2 (31671 reviews) | 8.6 (31 reviews) | 
  | **Ease of Use** | 9.2 (32532 reviews) | 8.7 (31 reviews) | 
  | **Ease of Setup** | 9.2 (8842 reviews) | 9.2 (12 reviews) | 
  | **Ease of Admin** | 8.9 (5451 reviews) | 9.3 (7 reviews) | 
  | **Quality of Support** | 8.8 (22046 reviews) | 9.0 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (4932 reviews) | 9.3 (7 reviews) | 
  | **Product Direction (% positive)** | 8.7 (30877 reviews) | 9.1 (26 reviews) | 

---
## Pricing

### Slack

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: For teams wanting to try out Slack for an unlimited period of time



Key Features:
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop

[Browse all 4 editions](https://www.g2.com/products/slack/pricing)

#### Free Trial

Yes

### Symphony

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.2/10 | 16052 |
| **Symphony** | 8.1/10 | 21 |

#### Business Instant Messaging

| Feature | Slack | Symphony | 
|---|---|---|
| **File Sharing** | 9.1 (13990 reviews) | 8.2 (19 reviews) | 
| **Notifications** | 9.0 (14523 reviews) | 8.0 (19 reviews) | 
| **Search** | 8.6 (13813 reviews) | 8.6 (19 reviews) | 

#### Business Instant Messaging 

| Feature | Slack | Symphony | 
|---|---|---|
| **Audio Conferencing** | 8.5 (10258 reviews) | 6.9 (13 reviews) | 
| **Video Conferencing** | 8.1 (9590 reviews) | 7.4 (13 reviews) | 

#### Business Instant Messaging

| Feature | Slack | Symphony | 
|---|---|---|
| **Mobile Application** | 9.1 (13693 reviews) | 8.3 (16 reviews) | 
| **Web Application** | 9.2 (13295 reviews) | 9.0 (19 reviews) | 
| **Integrations** | 9.0 (11848 reviews) | 8.4 (19 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Slack | Symphony | 
|---|---|---|
| **Text Summarization** | 7.5 (1486 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Slack | Symphony | 
|---|---|---|
| **AI Powered Search** | 7.5 (1466 reviews) | Not enough data | 
| **Smart Notifications** | 7.9 (1476 reviews) | Not enough data | 
| **AI Powered Language Translation** | 7.4 (1447 reviews) | Not enough data | 
| **Content Generation** | 7.4 (1448 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Slack | Symphony | 
|---|---|---|
| **Cross-system Integration** | 7.7 (878 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.7 (861 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.4/10 | 907 |
| **Symphony** | N/A | N/A |

#### Setup

| Feature | Slack | Symphony | 
|---|---|---|
| **Activities** | 9.1 (678 reviews) | Not enough data | 
| **Flows** | 8.9 (675 reviews) | Not enough data | 
| **Dependencies** | 8.7 (649 reviews) | Not enough data | 
| **Notifications** | 8.9 (689 reviews) | Not enough data | 

#### Management

| Feature | Slack | Symphony | 
|---|---|---|
| **Updates** | 9.0 (664 reviews) | Not enough data | 
| **Audit Trail** | 8.7 (641 reviews) | Not enough data | 
| **Integration** | 8.9 (661 reviews) | Not enough data | 

#### Generative AI

| Feature | Slack | Symphony | 
|---|---|---|
| **AI Text Generation** | 7.7 (557 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (276 reviews) | Not enough data | 
| **Multi-step Planning** | 7.9 (272 reviews) | Not enough data | 
| **Cross-system Integration** | 8.1 (281 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (278 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (277 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (278 reviews) | Not enough data | 
| **Decision Making** | 8.0 (281 reviews) | Not enough data | 

### Q&A Platforms

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.8/10 | 414 |
| **Symphony** | N/A | N/A |

#### Account Options

| Feature | Slack | Symphony | 
|---|---|---|
| **Single Sign-On (SSO)** | 9.2 (287 reviews) | Not enough data | 
| **Social Login** | 8.4 (278 reviews) | Not enough data | 
| **Reputation System** | 8.6 (269 reviews) | Not enough data | 
| **Topic Subscription** | 8.7 (275 reviews) | Not enough data | 
| **Bookmarking** | 8.9 (285 reviews) | Not enough data | 
| **History** | 8.9 (280 reviews) | Not enough data | 

#### Q&A Tools

| Feature | Slack | Symphony | 
|---|---|---|
| **Tags** | 9.1 (285 reviews) | Not enough data | 
| **Commenting System** | 9.1 (279 reviews) | Not enough data | 
| **Notifications** | 9.1 (286 reviews) | Not enough data | 
| **Voting** | 8.7 (271 reviews) | Not enough data | 
| **Integrations** | 9.0 (282 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.9 (273 reviews) | Not enough data | 
| **Embedding** | 8.6 (267 reviews) | Not enough data | 
| **Formatting** | 8.9 (271 reviews) | Not enough data | 
| **Analytics** | 8.5 (266 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.3/10 | 498 |
| **Symphony** | N/A | N/A |

#### Knowledge Pages

| Feature | Slack | Symphony | 
|---|---|---|
| **Templates** | 8.4 (343 reviews) | Not enough data | 
| **In-Content Feedback** | 8.3 (343 reviews) | Not enough data | 
| **Versioning and Version History** | 8.1 (332 reviews) | Not enough data | 
| **Decision Trees** | 8.1 (330 reviews) | Not enough data | 
| **Duplicate Detection** | 7.9 (325 reviews) | Not enough data | 
| **Content Editor** | 8.4 (330 reviews) | Not enough data | 

#### Knowledge Dissemination

| Feature | Slack | Symphony | 
|---|---|---|
| **Page Analytics** | 8.2 (321 reviews) | Not enough data | 
| **Permissions** | 8.7 (329 reviews) | Not enough data | 
| **Knowledge Sharing** | 9.0 (338 reviews) | Not enough data | 
| **Notifications** | 8.9 (338 reviews) | Not enough data | 
| **Advanced Search** | 8.3 (330 reviews) | Not enough data | 
| **Browser Extension** | 8.2 (319 reviews) | Not enough data | 
| **Organization** | 8.7 (335 reviews) | Not enough data | 
| **Other Integrations** | 8.6 (324 reviews) | Not enough data | 
| **Knowledge Integrations** | 8.6 (315 reviews) | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | Slack | Symphony | 
|---|---|---|
| **Adaptive Learning** | 7.9 (197 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (199 reviews) | Not enough data | 
| **Proactive Assistance** | 7.8 (197 reviews) | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Slack** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Information Distribution

| Feature | Slack | Symphony | 
|---|---|---|
| **News Feed** | Not enough data | Not enough data | 
| **Newsletter** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Employee Engagement

| Feature | Slack | Symphony | 
|---|---|---|
| **Employee Generated Content** | Not enough data | Not enough data | 
| **Confirmation** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 
| **Inline Translation** | Not enough data | Not enough data | 
| **Administrative Access** | Not enough data | Not enough data | 
| **Content Interaction** | Not enough data | Not enough data | 
| **Surveys (global & local)** | Not enough data | Not enough data | 
| **Chat** | Not enough data | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Slack | Symphony | 
|---|---|---|
| **Native Mobile Application** | Not enough data | Not enough data | 
| **Branded Experience** | Not enough data | Not enough data | 
| **Personalized Ux Experience** | Not enough data | Not enough data | 
| **Audience Management & Creation** | Not enough data | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Slack | Symphony | 
|---|---|---|
| **Newsfeed** | Not enough data | Not enough data | 
| **Newsletter Engine** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Slack | Symphony | 
|---|---|---|
| **Emergency Notifications** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Slack | Symphony | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Unified Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.3/10 | 1029 |
| **Symphony** | N/A | N/A |

#### Login Options 

| Feature | Slack | Symphony | 
|---|---|---|
| **Single Sign-On (SSO)** | 9.1 (776 reviews) | Not enough data | 
| **Password Saver** | 8.5 (738 reviews) | Not enough data | 

#### Productivity

| Feature | Slack | Symphony | 
|---|---|---|
| **Email Client** | 8.0 (727 reviews) | Not enough data | 
| **Split Screen** | 8.3 (733 reviews) | Not enough data | 
| **Activity Feed** | 8.6 (741 reviews) | Not enough data | 
| **Virtual Assistant** | 7.9 (715 reviews) | Not enough data | 
| **Analytics and Reporting** | 7.9 (707 reviews) | Not enough data | 

#### Customization 

| Feature | Slack | Symphony | 
|---|---|---|
| **Custom Workflows** | 8.6 (737 reviews) | Not enough data | 
| **Multiple Workspaces** | 9.0 (757 reviews) | Not enough data | 
| **Custom Application Integration** | 8.7 (719 reviews) | Not enough data | 

#### Agentic AI - Unified Workspaces

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (403 reviews) | Not enough data | 
| **Adaptive Learning** | 7.6 (401 reviews) | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 9.0/10 | 143 |
| **Symphony** | N/A | N/A |

#### Compatibility

| Feature | Slack | Symphony | 
|---|---|---|
| **Federated Search** | 9.0 (96 reviews) | Not enough data | 
| **File Types** | 9.0 (98 reviews) | Not enough data | 
| **Global Language Support** | 8.9 (89 reviews) | Not enough data | 

#### Agentic AI - Enterprise Search Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (57 reviews) | Not enough data | 
| **Multi-step Planning** | 8.3 (54 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (55 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (55 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (55 reviews) | Not enough data | 
| **Decision Making** | 8.6 (54 reviews) | Not enough data | 

#### Search Queries

| Feature | Slack | Symphony | 
|---|---|---|
| **Typo Tolerance** | 8.8 (92 reviews) | Not enough data | 
| **Faceted Search** | 9.0 (94 reviews) | Not enough data | 
| **Synonyms** | 8.7 (88 reviews) | Not enough data | 
| **Highlighting** | 9.1 (90 reviews) | Not enough data | 
| **Natural Language** | 8.9 (88 reviews) | Not enough data | 

#### AI powered search - Enterprise Search Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | 9.0 (21 reviews) | Not enough data | 
| **Relevance Tuning** | 9.1 (21 reviews) | Not enough data | 
| **NLP & Semantic search** | 9.0 (21 reviews) | Not enough data | 

#### Functionality

| Feature | Slack | Symphony | 
|---|---|---|
| **Personalization** | 8.8 (87 reviews) | Not enough data | 
| **Search Analytics** | 8.9 (88 reviews) | Not enough data | 
| **Integrations** | 9.1 (94 reviews) | Not enough data | 

#### Compatibility - Enterprise Search Software

| Feature | Slack | Symphony | 
|---|---|---|
| **File Types** | 9.3 (23 reviews) | Not enough data | 
| **Federated Search** | 9.2 (21 reviews) | Not enough data | 
| **Global Language Support** | 9.2 (22 reviews) | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Personalization** | 9.2 (23 reviews) | Not enough data | 
| **Search Analytics** | 9.0 (21 reviews) | Not enough data | 
| **Integrations** | 9.4 (24 reviews) | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Highlighting** | 9.4 (21 reviews) | Not enough data | 
| **Faceted Search** | 9.1 (20 reviews) | Not enough data | 
| **Typo Tolerance** | 9.0 (22 reviews) | Not enough data | 
| **Synonyms** | 9.3 (22 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.5/10 | 2698 |
| **Symphony** | N/A | N/A |

#### Automation

| Feature | Slack | Symphony | 
|---|---|---|
| **Workflows** | 8.9 (1253 reviews) | Not enough data | 
| **Customization** | 8.8 (1208 reviews) | Not enough data | 
| **Data repository** | 8.5 (1181 reviews) | Not enough data | 

#### Administration

| Feature | Slack | Symphony | 
|---|---|---|
| **Permissions** | 8.8 (1202 reviews) | Not enough data | 
| **Procedures** | 8.6 (1135 reviews) | Not enough data | 
| **Remote Work** | 9.4 (1378 reviews) | Not enough data | 

#### Project management

| Feature | Slack | Symphony | 
|---|---|---|
| **Task Prioritization** | 8.7 (1170 reviews) | Not enough data | 
| **Dependencies** | 8.5 (1116 reviews) | Not enough data | 
| **Planning** | 8.6 (1140 reviews) | Not enough data | 
| **Views** | 8.5 (1128 reviews) | Not enough data | 
| **Scheduling** | 8.6 (1140 reviews) | Not enough data | 
| **Critical Path** | 8.3 (1095 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1121 reviews) | Not enough data | 

#### Workload

| Feature | Slack | Symphony | 
|---|---|---|
| **Resource Allocation** | 8.4 (1077 reviews) | Not enough data | 
| **Workspace** | 8.8 (1176 reviews) | Not enough data | 
| **Configuration** | 8.6 (1093 reviews) | Not enough data | 
| **Insights** | 8.5 (1088 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Slack | Symphony | 
|---|---|---|
| **Communication Channels** | 9.4 (1825 reviews) | Not enough data | 
| **Document Management** | 9.0 (1349 reviews) | Not enough data | 
| **Collaboration** | 9.4 (1539 reviews) | Not enough data | 

#### Cost Management

| Feature | Slack | Symphony | 
|---|---|---|
| **Project Budgeting** | 8.0 (1069 reviews) | Not enough data | 
| **Time & Expense** | 8.2 (1070 reviews) | Not enough data | 
| **Profitability** | 8.1 (1064 reviews) | Not enough data | 

#### Integration

| Feature | Slack | Symphony | 
|---|---|---|
| **Front Office** | 8.7 (1288 reviews) | Not enough data | 
| **Back Office** | 8.4 (1082 reviews) | Not enough data | 
| **External data** | 8.4 (1094 reviews) | Not enough data | 

#### Generative AI

| Feature | Slack | Symphony | 
|---|---|---|
| **AI Text Generation** | 7.5 (1028 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (1049 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (520 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (512 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (549 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (516 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 8.5/10 | 1665 |
| **Symphony** | N/A | N/A |

#### Communication

| Feature | Slack | Symphony | 
|---|---|---|
| **Chat** | 9.5 (1198 reviews) | Not enough data | 
| **Discussions** | 9.4 (1152 reviews) | Not enough data | 
| **External** | 8.8 (1057 reviews) | Not enough data | 
| **Feedback** | 8.9 (1037 reviews) | Not enough data | 
| **Announcements** | 9.1 (1051 reviews) | Not enough data | 

#### Content & Documents

| Feature | Slack | Symphony | 
|---|---|---|
| **File Sharing** | 9.2 (1115 reviews) | Not enough data | 
| **Notes** | 8.9 (1046 reviews) | Not enough data | 
| **Search** | 8.7 (1073 reviews) | Not enough data | 
| **Versioning** | 8.1 (1002 reviews) | Not enough data | 

#### Controls

| Feature | Slack | Symphony | 
|---|---|---|
| **Custom Views** | 8.3 (987 reviews) | Not enough data | 
| **Followers** | 8.1 (982 reviews) | Not enough data | 
| **User Management** | 8.7 (998 reviews) | Not enough data | 
| **Calendars** | 8.4 (1006 reviews) | Not enough data | 
| **Public Sharing** | 8.2 (972 reviews) | Not enough data | 

#### Project Management

| Feature | Slack | Symphony | 
|---|---|---|
| **Task Management** | 8.4 (999 reviews) | Not enough data | 
| **Planning** | 8.3 (974 reviews) | Not enough data | 
| **Visibility** | 8.5 (981 reviews) | Not enough data | 
| **Integration** | 8.7 (995 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Slack | Symphony | 
|---|---|---|
| **Alignment** | 9.0 (995 reviews) | Not enough data | 
| **Accountability** | 8.7 (969 reviews) | Not enough data | 
| **Connectivity** | 9.0 (989 reviews) | Not enough data | 
| **Offline Mode** | 7.8 (952 reviews) | Not enough data | 

#### Generative AI

| Feature | Slack | Symphony | 
|---|---|---|
| **AI Text Generation** | 7.3 (924 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (928 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Slack | Symphony | 
|---|---|---|
| **Multi-step Planning** | 7.5 (436 reviews) | Not enough data | 
| **Cross-system Integration** | 7.7 (439 reviews) | Not enough data | 

### Digital Communications Governance

| Product | Score | Reviews |
|---|---|---|
| **Slack** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Policy Management - Digital Communications Governance

| Feature | Slack | Symphony | 
|---|---|---|
| **Communications Policies Enforcement And Tracking** | Not enough data | Not enough data | 
| **Customizable Policy Templates** | Not enough data | Not enough data | 

#### Surveillance - Digital Communications Governance

| Feature | Slack | Symphony | 
|---|---|---|
| **Real-Time Monitoring Of Digital Communications Channels** | Not enough data | Not enough data | 
| **Alert System To Identify And Address Violation Of Policies** | Not enough data | Not enough data | 

#### Analytics and Reporting - Digital Communications Governance

| Feature | Slack | Symphony | 
|---|---|---|
| **Tools To Analyze Communication Trends And Patterns** | Not enough data | Not enough data | 
| **Compliance Metrics** | Not enough data | Not enough data | 

#### Compliance Management - Digital Communications Governance

| Feature | Slack | Symphony | 
|---|---|---|
| **Legal Requirements** | Not enough data | Not enough data | 
| **Regulations Change Updates** | Not enough data | Not enough data | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 7.6/10 | 350 |
| **Symphony** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | Slack | Symphony | 
|---|---|---|
| **Proactive Assistance** | 7.5 (277 reviews) | Not enough data | 
| **Decision Making** | 7.7 (278 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Slack** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Slack | Symphony | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Slack | Symphony | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Slack** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Slack | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Slack** | 9.1/10 | 31 |
| **Symphony** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Action Item extraction** | 8.9 (12 reviews) | Not enough data | 
| **Summary Generation** | 9.2 (12 reviews) | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Speech-to-text Transcription** | 9.5 (14 reviews) | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Team-based Access** | 9.4 (13 reviews) | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Multi-Language and Accent Support** | 9.2 (13 reviews) | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Integrations** | 9.0 (14 reviews) | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Access Control** | 8.9 (14 reviews) | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Semantic Search** | 8.8 (12 reviews) | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Slack | Symphony | 
|---|---|---|
| **Speaker Recognition** | 9.2 (14 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Slack** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Knowledge Base

| Feature | Slack | Symphony | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Slack | Symphony | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Slack | Symphony | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Slack | Symphony | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Slack (9):** [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Unified Workspaces Software](https://www.g2.com/categories/unified-workspaces), [Work Management Software](https://www.g2.com/categories/work-management), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)

**Unique to Symphony (4):** [Employee Communications Software](https://www.g2.com/categories/employee-communications), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Communications Governance Software](https://www.g2.com/categories/digital-communications-governance), [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin)


---
## Reviewer Demographics

### By Company Size

| Segment | Slack | Symphony | 
|---|---|---|
| **Small-Business** | 41.0% | 9.5% | 
| **Mid-Market** | 40.7% | 16.7% | 
| **Enterprise** | 18.3% | 73.8% | 

### By Industry

#### Slack

- **Computer Software:** 15.4%
- **Information Technology and Services:** 13.2%
- **Marketing and Advertising:** 8.5%
- **Internet:** 4.6%
- **Financial Services:** 3.4%
- **Education Management:** 3.3%
- **Higher Education:** 3.2%
- **Non-Profit Organization Management:** 2.6%
- **Hospital & Health Care:** 2.1%
- **Retail:** 1.7%
- **Other:** 42.1%

#### Symphony

- **Financial Services:** 40.5%
- **Banking:** 11.9%
- **Information Technology and Services:** 9.5%
- **Investment Banking:** 7.1%
- **Oil & Energy:** 4.8%
- **Construction:** 4.8%
- **Computer Software:** 4.8%
- **Investment Management:** 2.4%
- **Fine Art:** 2.4%
- **Computer & Network Security:** 2.4%
- **Other:** 9.5%

---
## Alternatives

### Alternatives to Slack

- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12691 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15463 reviews)
- [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4363 reviews)
- [Swit](https://www.g2.com/products/swit/reviews) — 4.7/5 stars (361 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13706 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4531 reviews)
- [Smartsheet](https://www.g2.com/products/smartsheet/reviews) — 4.4/5 stars (22375 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56433 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19112 reviews)
- [Notion](https://www.g2.com/products/notion/reviews) — 4.6/5 stars (12020 reviews)

### Alternatives to Symphony

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19112 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18903 reviews)
- [Mattermost](https://www.g2.com/products/mattermost/reviews) — 4.3/5 stars (368 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56433 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48081 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [Blink](https://www.g2.com/products/blink-blink/reviews) — 4.6/5 stars (368 reviews)

---
## Top Discussions

### Slack

- Title: [How do I delete a channel in slack?](https://www.g2.com/discussions/10278-how-do-i-delete-a-channel-in-slack) — 47 comments, 8 upvotes
  > **Top comment:** "Currently, Slack has disabled deleting a channel, you can only archive it if you created it."
- Title: [What does slack software do?](https://www.g2.com/discussions/what-does-slack-software-do) — 29 comments, 1 upvote
  > **Top comment:** "Slack is a messaging software perfect for companies, it allows you to create channels (groups), it let's you answer to messages in threads and react to..."
- Title: [What is Slack used for?](https://www.g2.com/discussions/what-is-slack-used-for) — 22 comments, 7 upvotes
  > **Top comment:** "It connect us with the people no matter where we are through messaging and calls."
- Title: [What integrations have you found most effective for streamlining communication in Slack?](https://www.g2.com/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) — 20 comments, 4 upvotes
  > **Top comment:** "Microsoft Outlook, Google Suite"
- Title: [Is Slack a good tool?](https://www.g2.com/discussions/is-slack-a-good-tool) — 20 comments, 22 upvotes
  > **Top comment:** "Yes it is a good tool. I am using it for a couple of years.  "

### Symphony

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/slack-vs-symphony-symphony)