Compare Slack and Symphony.com Symphony 
Featured Products
At a Glance
Market Segments
Small-Business (41.2% of reviews)
Enterprise (73.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Slack
Star Rating
(38,074)4.5 out of 5
Market Segments
Small-Business (41.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansSymphony
Star Rating
(45)4.2 out of 5
Market Segments
Enterprise (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Slack excels in user experience, with many praising its swift and intuitive interface. Users appreciate features like threaded discussions that keep channels organized and drag-and-drop file sharing that enhances productivity.
- According to verified reviews, Symphony is recognized for its strong focus on security and enterprise-level functionality. Users highlight its high-security communication capabilities and the adaptability of its features, making it suitable for complex organizational needs.
- Users say that Slack's implementation process is notably quick and user-friendly, with many finding the onboarding wizard helpful for new users. This ease of setup contributes to a smoother transition for teams looking to adopt a new communication tool.
- Reviewers mention that Symphony provides excellent customer support, with dedicated specialists who understand specific use cases. This personalized support is a significant advantage for enterprises that require tailored solutions and training.
- G2 reviewers highlight that while Slack offers a wide range of integrations that enhance its functionality, Symphony's integration capabilities are seen as more limited, which may affect users looking for a highly customizable experience.
- According to recent feedback, Slack's mobile application is highly rated for its usability, allowing users to stay connected on the go. In contrast, Symphony's mobile experience is noted to be less robust, which could impact remote team collaboration.
Pricing
Entry-Level Pricing
Slack
Free
$0.00
For teams wanting to try out Slack for an unlimited period of time
- Searchable message archives, up to 10k of your team’s most recent messages
- 10 apps or service integrations
- Native apps for iOS, Android, Mac & Windows Desktop
Symphony
No pricing availableFree Trial
Slack
Free Trial is available
Symphony
No trial information availableRatings
Meets Requirements
9.2
31,086
8.6
31
Ease of Use
9.2
32,013
8.7
31
Ease of Setup
9.2
8,397
9.2
12
Ease of Admin
8.9
5,031
9.3
7
Quality of Support
8.8
21,631
9.0
27
Has the product been a good partner in doing business?
9.0
4,508
9.3
7
Product Direction (% positive)
8.7
30,396
9.1
26
Features by Category
Business Instant Messaging
9.1
13903
8.2
19
9.0
14446
8.0
19
8.6
13755
8.6
19
Business Instant Messaging
8.5
10209
6.9
13
8.1
9541
7.4
13
Business Instant Messaging
9.1
13640
8.3
16
9.2
13270
9.0
19
9.0
11794
8.4
19
Generative AI - Business Instant Messaging
7.5
1497
Not enough data
AI - Business Instant Messaging
7.5
1484
Not enough data
7.9
1488
Not enough data
7.4
1467
Not enough data
7.4
1469
Not enough data
Agentic AI - Business Instant Messaging
7.7
893
Not enough data
7.7
883
Not enough data
Setup
9.1
688
Not enough data
8.9
679
Not enough data
8.7
663
Not enough data
8.9
695
Not enough data
Management
9.0
671
Not enough data
8.7
656
Not enough data
8.9
670
Not enough data
Generative AI
7.8
574
Not enough data
Agentic AI - Workflow Management
7.8
290
Not enough data
8.0
286
Not enough data
8.2
294
Not enough data
8.0
291
Not enough data
8.0
291
Not enough data
7.9
291
Not enough data
8.1
291
Not enough data
Account Options
9.2
285
Not enough data
8.4
280
Not enough data
8.7
275
Not enough data
8.7
278
Not enough data
8.9
284
Not enough data
8.9
281
Not enough data
Q&A Tools
9.1
286
Not enough data
9.1
281
Not enough data
9.1
287
Not enough data
8.7
275
Not enough data
9.1
281
Not enough data
8.9
278
Not enough data
8.6
271
Not enough data
8.9
273
Not enough data
8.5
271
Not enough data
Knowledge Pages
8.5
342
Not enough data
8.3
343
Not enough data
8.1
334
Not enough data
8.1
331
Not enough data
7.9
326
Not enough data
8.4
329
Not enough data
Knowledge Dissemination
8.2
322
Not enough data
8.8
328
Not enough data
9.0
332
Not enough data
8.9
332
Not enough data
8.4
328
Not enough data
8.2
318
Not enough data
8.7
333
Not enough data
8.6
321
Not enough data
8.6
316
Not enough data
Agentic AI - Knowledge Base
7.9
197
Not enough data
8.0
199
Not enough data
7.8
197
Not enough data
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Login Options
9.0
764
Not enough data
8.5
743
Not enough data
Productivity
8.0
726
Not enough data
8.3
731
Not enough data
8.6
737
Not enough data
7.9
711
Not enough data
7.9
708
Not enough data
Customization
8.6
730
Not enough data
9.0
743
Not enough data
8.7
717
Not enough data
Agentic AI - Unified Workspaces
7.5
409
Not enough data
7.6
406
Not enough data
Compatibility
9.0
93
Not enough data
9.1
97
Not enough data
9.0
91
Not enough data
Agentic AI - Enterprise Search Software
8.6
62
Not enough data
8.5
58
Not enough data
9.0
60
Not enough data
8.7
60
Not enough data
8.7
60
Not enough data
8.8
58
Not enough data
Search Queries
8.8
92
Not enough data
9.2
91
Not enough data
8.8
90
Not enough data
9.1
92
Not enough data
9.0
89
Not enough data
AI powered search - Enterprise Search Software
9.2
24
Not enough data
9.2
25
Not enough data
9.0
24
Not enough data
Functionality
8.9
91
Not enough data
9.0
90
Not enough data
9.1
94
Not enough data
Compatibility - Enterprise Search Software
9.4
28
Not enough data
9.4
26
Not enough data
9.2
26
Not enough data
Functionality - Enterprise Search Software
9.3
27
Not enough data
9.5
25
Not enough data
9.5
28
Not enough data
Search Queries - Enterprise Search Software
9.4
26
Not enough data
9.3
24
Not enough data
9.2
27
Not enough data
9.4
27
Not enough data
Automation
8.8
1217
Not enough data
8.8
1176
Not enough data
8.5
1152
Not enough data
Administration
8.8
1175
Not enough data
8.6
1136
Not enough data
9.4
1217
Not enough data
Project management
8.7
1158
Not enough data
8.5
1123
Not enough data
8.6
1140
Not enough data
8.5
1127
Not enough data
8.6
1126
Not enough data
8.3
1096
Not enough data
8.3
1122
Not enough data
Workload
8.4
1085
Not enough data
8.8
1136
Not enough data
8.6
1090
Not enough data
8.5
1082
Not enough data
Communication & Collaboration
9.3
1380
Not enough data
9.0
1190
Not enough data
9.3
1267
Not enough data
Cost Management
8.1
1073
Not enough data
8.2
1072
Not enough data
8.1
1065
Not enough data
Integration
8.6
1101
Not enough data
8.4
1070
Not enough data
8.4
1063
Not enough data
Generative AI
7.5
1018
Not enough data
7.7
1012
Not enough data
Agentic AI - Work Management
7.7
521
Not enough data
7.8
514
Not enough data
8.1
516
Not enough data
7.8
515
Not enough data
Communication
9.4
1175
Not enough data
9.3
1174
Not enough data
8.9
1054
Not enough data
8.9
1043
Not enough data
9.1
1046
Not enough data
Content & Documents
9.1
1097
Not enough data
8.9
1041
Not enough data
8.7
1061
Not enough data
8.1
1006
Not enough data
Controls
8.3
992
Not enough data
8.1
987
Not enough data
8.7
997
Not enough data
8.4
999
Not enough data
8.2
972
Not enough data
Project Management
8.4
995
Not enough data
8.3
977
Not enough data
8.5
995
Not enough data
8.7
986
Not enough data
Remote Collaboration
9.0
1004
Not enough data
8.7
973
Not enough data
9.0
990
Not enough data
7.8
961
Not enough data
Generative AI
7.3
927
Not enough data
7.4
923
Not enough data
Agentic AI - Project Collaboration
7.5
440
Not enough data
7.7
442
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Audio Conferencing
7.5
282
Not enough data
7.6
282
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Action Item Detection - AI Note-taking Software
9.3
19
Not enough data
9.5
19
Not enough data
Automatic Transcription - AI Note-taking Software
9.7
20
Not enough data
Collaboration & Sharing - AI Note-taking Software
9.6
19
Not enough data
Language & Accent Support - AI Note-taking Software
9.5
20
Not enough data
Multi-Platform Integration - AI Note-taking Software
9.3
20
Not enough data
Privacy & Security Controls - AI Note-taking Software
9.3
21
Not enough data
Searchable Note Archives - AI Note-taking Software
9.2
18
Not enough data
Speaker Identification - AI Note-taking Software
9.4
20
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Slack and Symphony are categorized as Business Instant Messaging
Unique Categories
Slack is categorized as Knowledge Base, Unified Workspaces, Work Management, Enterprise Search Software, Q&A Platforms, AI Note-Taking Software, Project Collaboration, Workflow Management, and Audio Conferencing
Symphony is categorized as Employee Communications, UCaaS Platforms, Digital Communications Governance, and Other Finance & Admin.
Reviews
Reviewers' Company Size
Slack
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symphony
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.3%
Information Technology and Services
13.1%
Marketing and Advertising
8.7%
Internet
4.7%
Education Management
3.3%
Other
54.9%
Financial Services
40.5%
Banking
11.9%
Information Technology and Services
9.5%
Investment Banking
7.1%
Oil & Energy
4.8%
Other
26.2%
Alternatives
Discussions
How do I delete a channel in slack?
47 Comments
CH
Since this has already been answered, my $0.02 is that you should always archive channels rather than delete them for posterity and/or auditing purposes.Read more
What does slack software do?
28 Comments
RR
Slack is messaging and communication platform which allow an individual for video and audio calls and many more.Read more
Symphony has no discussions with answers
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