The G2 on Symphony

Symphony Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Symphony's easy-to-use interface invaluable for organizing multiple conversations and enhancing communication efficiency. (5 mentions)

Users value the effective communication tools of Symphony, facilitating easy and secure interactions among colleagues. (4 mentions)

Users love the convenient all-in-one collaboration features of Symphony, enhancing productivity through effective messaging and chat management. (3 mentions)

Users appreciate the ease of file sharing in Symphony, enhancing communication and collaboration with coworkers effectively. (2 mentions)

Users value the end-to-end encryption of Symphony, ensuring secure communication for sensitive client discussions. (2 mentions)

Users find several missing features in Symphony, including GUI improvements, search functionality, and professional notification sounds. (4 mentions)

Users find the cost of Symphony to be prohibitively high, impacting their overall experience and accessibility. (3 mentions)

Users find the learning curve challenging, noting a difficult UI and incomplete search results contribute to frustration. (2 mentions)

Users often experience connectivity issues with Symphony, leading to system downtime and missing group call features. (1 mentions)

Users find the difficult navigation of Symphony frustrating, as the UI lacks ease and search results are insufficient. (1 mentions)

5 Pros or Advantages of Symphony

1. Ease of Use

Users find Symphony's easy-to-use interface invaluable for organizing multiple conversations and enhancing communication efficiency.

See 5 mentions

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Naga S.

Enterprise (> 1000 emp.)

4.5/5

"Very effective and User friendly interface"

What do you like about Symphony?

Mostly in smphony, i like the availability of muiltple features in the same place like voice solutions, messaging and mostly with the integrated solut

Swati A.

Enterprise (> 1000 emp.)

4.0/5

"great UX to to traditional chat"

What do you like about Symphony?

Arranging chats and conversations on the UI is amazing, it helps in keeping track of multiple conversations at one place. Easy to use interface. Bette

2. Communication

Users value the effective communication tools of Symphony, facilitating easy and secure interactions among colleagues.

See 4 mentions

See Related User Reviews

Nilesh S.

Enterprise (> 1000 emp.)

3.5/5

"Symphony review"

What do you like about Symphony?

The best thing about Symphony is the ability to have end-to-end encryption, This is very important for secure communications with your clients about s

Kosha S.

Enterprise (> 1000 emp.)

4.5/5

"Easy to communicate across cross division"

What do you like about Symphony?

The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy

3. Features

Users love the convenient all-in-one collaboration features of Symphony, enhancing productivity through effective messaging and chat management.

See 3 mentions

See Related User Reviews

Naga S.

Enterprise (> 1000 emp.)

4.5/5

"Very effective and User friendly interface"

What do you like about Symphony?

Mostly in smphony, i like the availability of muiltple features in the same place like voice solutions, messaging and mostly with the integrated solut

Swati A.

Enterprise (> 1000 emp.)

4.0/5

"great UX to to traditional chat"

What do you like about Symphony?

Arranging chats and conversations on the UI is amazing, it helps in keeping track of multiple conversations at one place. Easy to use interface. Bette

4. File Sharing

Users appreciate the ease of file sharing in Symphony, enhancing communication and collaboration with coworkers effectively.

See 2 mentions

See Related User Reviews

Kosha S.

Enterprise (> 1000 emp.)

4.5/5

"Easy to communicate across cross division"

What do you like about Symphony?

The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy

Md Rashel H.

Mid-Market (51-1000 emp.)

4.0/5

""One and gathering group made simple..""

What do you like about Symphony?

Texting application highlighting gatherings, record moves, stickers, tolls and some more. Simple to utilize and speak with associates. Broadcast acces

5. Security

Users value the end-to-end encryption of Symphony, ensuring secure communication for sensitive client discussions.

See 2 mentions

See Related User Reviews

Nilesh S.

Enterprise (> 1000 emp.)

3.5/5

"Symphony review"

What do you like about Symphony?

The best thing about Symphony is the ability to have end-to-end encryption, This is very important for secure communications with your clients about s

Nekkala N.

Enterprise (> 1000 emp.)

4.0/5

"Smart Symphony"

What do you like about Symphony?

Most reliable,multi platform and secured platform

5 Cons or Disadvantages of Symphony

1. Missing Features

Users find several missing features in Symphony, including GUI improvements, search functionality, and professional notification sounds.

See 4 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Symphony Experience Review"

What do you dislike about Symphony?

The application crashes sometimes and also the GUI experience for the user can be improved . Compared to other collaboration tools this tool can be fu

Nekkala N.

Enterprise (> 1000 emp.)

4.0/5

"Smart Symphony"

What do you dislike about Symphony?

Very costly, web layouts to be improved,Macsupport to be done

2. Expensive

Users find the cost of Symphony to be prohibitively high, impacting their overall experience and accessibility.

See 3 mentions

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Praveen M.

Mid-Market (51-1000 emp.)

4.5/5

"Air Coolers"

What do you dislike about Symphony?

I can't dislike anything, but attending symphonies can be expensive.

Nekkala N.

Enterprise (> 1000 emp.)

4.0/5

"Smart Symphony"

What do you dislike about Symphony?

Very costly, web layouts to be improved,Macsupport to be done

3. Learning Curve

Users find the learning curve challenging, noting a difficult UI and incomplete search results contribute to frustration.

See 2 mentions

See Related User Reviews

Nilesh S.

Enterprise (> 1000 emp.)

3.5/5

"Symphony review"

What do you dislike about Symphony?

It is very expensive and remains difficult to learn.

Md Rashel H.

Mid-Market (51-1000 emp.)

4.0/5

""One and gathering group made simple..""

What do you dislike about Symphony?

Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a

4. Connectivity Issues

Users often experience connectivity issues with Symphony, leading to system downtime and missing group call features.

See 1 mentions

See Related User Reviews

Kosha S.

Enterprise (> 1000 emp.)

4.5/5

"Easy to communicate across cross division"

What do you dislike about Symphony?

The downside of symphony is occasionally the system is down and lacks group call feature.

5. Difficult Navigation

Users find the difficult navigation of Symphony frustrating, as the UI lacks ease and search results are insufficient.

See 1 mentions

See Related User Reviews

Md Rashel H.

Mid-Market (51-1000 emp.)

4.0/5

""One and gathering group made simple..""

What do you dislike about Symphony?

Might have had a much easy to use ui. Web index isn't sufficient. Doesn't necessarily in all cases show every one of the outcomes when searchinf for a

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Christian C.

Market Data Operations Engineer

Enterprise (> 1000 emp.)

11/12/2025

"A Powerful Platform"

5/5

What do you like best about Symphony?

Symphony is a great, easy to use, enterprise level messaging app.

It is not only purpose-built but also a high-security means of communication.

It is a robust and highly adaptable solution with many great features such as the Federation implementation that allows you to securely communicate with external networks such as WhatsApp/WeChat/SMS. Easy chatbot creation through their open API framework as well as the ability to embed Symphony within other applications for easy access in a fast paced environment.

Some of it's latest and most astonishing work include their integration of AI and Analytics tools such as Trending Topics as well as their award-winning Trader Voice system.

We have implemented/created many great ideas using Symphony. However, a great part for achieving this has also been thanks to the swift and constant proficient support provided by the Customer Support team.

All in all, Symphony is a constantly evolving platform, keeping up with the latest trends in the Financial/Technological market, most definitely a powerful messaging platform. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

There's nothing to dislike about Symphony Review collected by and hosted on G2.com.

Andy R.

COO Office Investment Analyst

Enterprise (> 1000 emp.)

11/11/2025

"Highly recommend to an Asset Manager"

5/5

What do you like best about Symphony?

The support provided by our dedicated customer specialists is excellent as they know our use cases and what we need from Symphony. They are open to suggestions and provide training for our users when requested with office visits when requested. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

There is nothing I dislike about Symphony, however if there was one thing I'd like to see improve it would be the more widespread use of Symphony in other organizations. Review collected by and hosted on G2.com.

John M.

Team Lead of Collaboration technologies

Enterprise (> 1000 emp.)

11/3/2025

"Efficient, Business-Focused Chat for Finance—Lacks Some Extras of Slack or Teams"

4/5

What do you like best about Symphony?

Great for companies that are in the financial industry as well as allowing for a dense chat layout that doesn't take up a lot of screen real-estate Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Compared to platforms like Slack and MS Teams, Symphony has less frills and is more business oriented. While not a dislike, this does mean it can be behind in some features you would find in those other platforms Review collected by and hosted on G2.com.

Verified User in Fine Art

Enterprise (> 1000 emp.)

11/3/2025

"Great UI and Support, But Android Notifications Need Improvement"

5/5

What do you like best about Symphony?

The platform is easy to use, and I appreciate the user interface. Customer support stands out as well, especially their quick response time and level of engagement. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

As an Android mobile user, I don't always receive notifications consistently. I have to log in at least once a day on my mobile device to ensure I get the notifications. Review collected by and hosted on G2.com.

What problems is Symphony solving and how is that benefiting you?

In 2024, we encountered a problem where the Symphony desktop app was repeatedly accessing one of our application URLs for heartbeat checks, which led to increased load and caused issues. Together with the Symphony support and engineering teams, we investigated the problem and, following their guidance, modified the heartbeat URL. This change was implemented in such a way that it did not impact our application or servers. Review collected by and hosted on G2.com.

Terry R.

Market Data Support

Enterprise (> 1000 emp.)

11/3/2025

"Effortlessly Easy to Use"

4/5

What do you like best about Symphony?

The continuous improvement to the functionality and reliability Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It would be good if Symphony could translate Foreign languages within a chat Review collected by and hosted on G2.com.

Verified User in Banking

Enterprise (> 1000 emp.)

11/5/2025

"Effortless to Use with Outstanding Customer Support"

5/5

What do you like best about Symphony?

I appreciate how easy it is to use, and I am especially impressed by the customer support, which is excellent. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

I don't have any specific downsides to mention. Review collected by and hosted on G2.com.

Kosha S.

Associate

Enterprise (> 1000 emp.)

9/29/2024

"Easy to communicate across cross division"

4.5/5

What do you like best about Symphony?

The software helps to communicate across various division and also let know if a coworker is busy in a meeting, out of office or available. it is easy to chat and bring quick resolution to issues. It can also share snip and emojis or even create a group for large audience. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

The downside of symphony is occasionally the system is down and lacks group call feature. Review collected by and hosted on G2.com.

Naga S.

Asscoiate

Enterprise (> 1000 emp.)

7/5/2024

"Very effective and User friendly interface"

4.5/5

What do you like best about Symphony?

Mostly in smphony, i like the availability of muiltple features in the same place like voice solutions, messaging and mostly with the integrated solutions which they offer, i used to save my time. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Bit lagging when it comes to its voice solutions. They can improve on that part even more in order to compete with the competitors Review collected by and hosted on G2.com.

Sudarsan R.

Information Technology Officer

Enterprise (> 1000 emp.)

6/20/2024

"Symphony is best tool to comunicate"

5/5

What do you like best about Symphony?

Symphony is one of the best tool to communicate to other employees in the organization,mostly all the reputed organization s are using, which is easy to communicate across the companies,

Best part is that add group chat for communicating to discuss the issues and it's very user friendly I'm highly recomend to use this software tool Review collected by and hosted on G2.com.

What do you dislike about Symphony?

Honestly I don't have any dislikes but one thing I can say you can connect across the organization which might data leakge Review collected by and hosted on G2.com.

Nilesh S.

Enterprise (> 1000 emp.)

3/27/2024

"Symphony review"

3.5/5

What do you like best about Symphony?

The best thing about Symphony is the ability to have end-to-end encryption, This is very important for secure communications with your clients about sensitive topics. Review collected by and hosted on G2.com.

What do you dislike about Symphony?

It is very expensive and remains difficult to learn. Review collected by and hosted on G2.com.