Link copied to clipboard # Mattermost vs Symphony Comparison - What are their main differences? Share [ Export ](/compare/mattermost/symphony-symphony/export.csv) MattermostSymphony[+ Add Product](#) Pricing **Mattermost** Free Trial **$0.00** · Starter **$10.00** 1 Users Per Month · Professional **Contact Us** 1 Users Per Month · Enterprise **Symphony** No pricing available **Pricing Insights** from reviews Perceived Cost **Mattermost** $$$$$ **Symphony** $$$$$ Average Discount **Mattermost** 14% **Symphony** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Mattermost** 6 months Based on 100 responses **Symphony** 6 months Based on 100 responses Return on Investment **Mattermost** 6 months Based on 100 responses **Symphony** 6 months Based on 100 responses **Pros & Cons** from reviews **Mattermost** Ease of Use (15) Features (14) Not Intuitive (8) Performance Issues (8) **Symphony** Ease of Use (8) Communication (5) Missing Features (5) Expensive (3) Integrations **Mattermost** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_a7650f11b01ccd7a9b1e8aebcfc869d7/zabbix.png "Product Avatar Image") Zabbix ](https://www.g2.com/products/zabbix/reviews)[ View all ](https://www.g2.com/products/mattermost/integrations) **Symphony** Not enough data Screenshots **Mattermost** ![Mattermost screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/105316/01-Channels-Hero.png) **Symphony** ![Symphony screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1406945/Symphony-Messaging-Mobile-_-Desktop.png) **Ratings** from reviews Meets Requirements **Mattermost** **8.7** /10 Based on 302 responses **Symphony** **8.6** /10 Based on 31 responses Ease of Use **Mattermost** **8.8** /10 Based on 308 responses **Symphony** **8.7** /10 Based on 31 responses Ease of Setup **Mattermost** **8.1** /10 Based on 98 responses **Symphony** **9.2** /10 Based on 12 responses Ease of Admin **Mattermost** **8.3** /10 Based on 69 responses **Symphony** **9.3** /10 Based on 7 responses Quality of Support **Mattermost** **8.2** /10 Based on 233 responses **Symphony** **9.0** /10 Based on 27 responses Has the product been a good partner in doing business? **Mattermost** **9.0** /10 Based on 58 responses **Symphony** **9.3** /10 Based on 7 responses Product Direction (% positive) **Mattermost** **8.4** /10 Based on 297 responses **Symphony** **9.1** /10 Based on 26 responses **Features** ratings from reviews Business Instant Messaging **6.9** /10 Based on 224 responses **8.1** /10 Based on 21 responses Workflow Management **8.2** /10 Based on 21 responses Not enough data Product Management **8.9** /10 Based on 20 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 30.3% Mid-Market(51-1000 emp.) 37.4% Enterprise(\> 1000 emp.) 32.3% Small-Business(50 or fewer emp.) 30.3% Mid-Market(51-1000 emp.) 37.4% Enterprise(\> 1000 emp.) 32.3% Small-Business(50 or fewer emp.) 9.5% Mid-Market(51-1000 emp.) 16.7% Enterprise(\> 1000 emp.) 73.8% Small-Business(50 or fewer emp.) 9.5% Mid-Market(51-1000 emp.) 16.7% Enterprise(\> 1000 emp.) 73.8% **Reviewers' Industry** [![Mattermost](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_6111157b6ded2030827134a6a2ab74b5/mattermost.png "Mattermost")](https://www.g2.com/products/mattermost/reviews) Mattermost Information Technology and Services 21.2% Computer Software 14.3% Financial Services 4.6% Internet 3.7% Automotive 3.7% Other 52.4% [![Symphony](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_66d30ff540ea83fb104eb2555e452997/symphony-symphony.png "Symphony")](https://www.g2.com/products/symphony-symphony/reviews) Symphony Financial Services 40.5% Banking 11.9% Information Technology and Services 9.5% Investment Banking 7.1% Oil & Energy 4.8% Other 26.2% Alternatives **Mattermost Alternatives** ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") [ Slack ](/products/slack/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") [ Rocket.Chat ](/products/rocket-chat/reviews) ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") [ ClickUp ](/products/clickup/reviews) **Symphony Alternatives** ![Slack](https://images.g2crowd.com/uploads/product/hd_favicon/1547670687/slack.svg "Slack") [ Slack ](/products/slack/reviews) ![Microsoft Teams](https://images.g2crowd.com/uploads/product/hd_favicon/80ccd59e9b2a19036d9eb91995af1b69/microsoft-teams.svg "Microsoft Teams") [ Microsoft Teams ](/products/microsoft-teams/reviews) ![Webex Suite](https://images.g2crowd.com/uploads/product/hd_favicon/b21d1d733c9723212518f8d4ef8f7f28/cisco-webex-suite.svg "Webex Suite") [ Webex Suite ](/products/cisco-webex-suite/reviews) ![Rocket.Chat](https://images.g2crowd.com/uploads/product/hd_favicon/53040764d390ae2c9fb8f8bde33f1bf1/rocket-chat.svg "Rocket.Chat") [ Rocket.Chat ](/products/rocket-chat/reviews) ## Mattermost vs Symphony FAQs Generated using AI Last updated: November 14, 2026 ### What is the difference between Mattermost vs Symphony? Mattermost stands out for self-hosting and data control, while Symphony scores higher for setup and support. | Dimension | [Mattermost](https://www.g2.com/products/mattermost/reviews) | [Symphony](https://www.g2.com/products/symphony-symphony/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.3/5 (300+ reviews) | 4.2/5 (40+ reviews) | | Largest Segment | Mid-Market | — | | Ease of Setup score | 8.1 | 9.2 | | Quality of Support score | 8.2 | 9.0 | | Top Reviewer-Cited Strength | Ease of Use (10+ mentions); self-hosting and data control | Ease of Use (fewer than 10 mentions); secure enterprise messaging | ### How do the pricing models of Mattermost and Symphony compare? Symphony reviewers report stronger value satisfaction than Mattermost reviewers, with Symphony scoring 9.3 and Mattermost 9.0 on Ease of Doing Business With. - **Mattermost:** In recent reviews, users value self-hosting, control over data, and cost savings at scale, while noting technical setup and maintenance effort. - **Symphony:** Recent reviewers describe its functionality and cost as a good fit for their firms, alongside feedback that it is expensive. ### What are the best alternatives to Mattermost and Symphony? Slack, Microsoft Teams, and Rocket.Chat are the top alternatives to Mattermost and Symphony. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Mattermost](https://www.g2.com/products/mattermost/reviews) | 4.3/5 (300+ reviews) | Mid-Market | Recent reviewers cite self-hosting and cost savings at scale. | Ease of Use (10+ mentions); self-hosting and data control | | [Symphony](https://www.g2.com/products/symphony-symphony/reviews) | 4.2/5 (40+ reviews) | — | Recent reviewers cite cost as a consideration. | Ease of Use (fewer than 10 mentions); secure enterprise messaging | | [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (40.4k+ reviews) | Mid-Market | — | — | | [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19.4k+ reviews) | Enterprise | — | — | | [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (300+ reviews) | Mid-Market | — | — | ### Which Business Instant Messaging features should I prioritize when comparing Mattermost and Symphony? Prioritize security and deployment control, ease of use, integrations and automation, administration, and support when evaluating Mattermost and Symphony. - **Security and deployment control:** Mattermost reviewers frequently cite self-hosting and data sovereignty; security is a recurring strength with 10+ mentions. Symphony reviewers also highlight secure communication, particularly for sensitive client conversations. - **Ease of use:** Scores are near parity, Mattermost 8.8 and Symphony 8.7. Ease of Use is a recurring theme for both, with 10+ Mattermost mentions and fewer than 10 Symphony mentions. - **Integrations and automation:** Mattermost reviewers cite Jira and Zabbix integrations, custom bots, and workflow automation. Symphony reviews describe APIs, chatbots, and integrations, including connections to external communication networks. - **Administration and support:** Symphony scores higher on Ease of Admin, 9.3 versus 8.3, and Quality of Support, 9.0 versus 8.2. ### What are the pros and cons of Mattermost vs Symphony? Mattermost’s headline strength is self-hosted, customizable collaboration; Symphony’s is secure, supported enterprise messaging. - **Mattermost strengths:** Reviewers value data control, security, channels, and DevOps integrations. Ease of Use has 10+ all-time mentions, Features 10+, Integrations 10+, and Security 10+. - **Mattermost trade-offs:** Recent reviews describe a less polished interface, technical setup and maintenance, and occasional mobile notification or search frustrations. Not Intuitive and Performance Issues each have fewer than 10 all-time mentions. - **Symphony strengths:** Recent reviewers praise ease of use, secure external communication, and responsive customer support. Its API framework and federation support are cited for adapting messaging to enterprise workflows. - **Symphony trade-offs:** Recent feedback notes a business-focused interface with fewer frills and inconsistent mobile notifications. Missing Features has fewer than 10 all-time mentions; reviewers also cite expense. ### Is Mattermost or Symphony better for small businesses? Mattermost is the better-supported small-business fit because G2 identifies Mid-Market as its largest reviewer segment, while Symphony’s reviewer profile is not identified as small-business-led. - **Mattermost:** Its largest segment is Mid-Market, with no segment share supplied. Recent reviewers value self-hosting and cost savings at scale, but also note the technical effort of setup and maintenance. - **Symphony:** Recent reviews emphasize enterprise messaging, security, and dedicated customer support, alongside feedback that the product is expensive. ### Which Business Instant Messaging platform has better integrations? Mattermost has the stronger integration signal, with reviewers citing more integration mentions and a broader set of named workflow connections. - **Mattermost:** Jira has fewer than 10 all-time mentions in integration feedback; recent reviews also name Zabbix, GitLab, Grafana, and custom bots. Reviewers describe integrations for DevOps alerts and internal workflows. - **Symphony:** Recent reviewers cite its open API framework, chatbots, and federation with external networks such as WhatsApp, WeChat, and SMS. Integrations has fewer than 10 all-time mentions. ### How do Mattermost and Symphony compare on customer support? Symphony scores higher than Mattermost on Quality of Support by 0.8 points, 9.0 versus 8.2. - **Mattermost:** Reviewers describe helpful support and documentation, while recent feedback also notes that setup and administration can require technical effort. - **Symphony:** Recent reviewers praise quick responses, dedicated customer specialists, and user training, including support through troubleshooting. ### Which is easier to implement, Mattermost or Symphony? Symphony scores higher than Mattermost on Ease of Setup by 1.1 points, 9.2 versus 8.1; Symphony also leads on Ease of Admin, 9.3 versus 8.3. - **Mattermost:** Recent reviewers report straightforward setup in some deployments, but self-hosted installation, configuration, upgrades, and maintenance can require technical work. - **Symphony:** Recent reviewers describe setup as easy, with setup scores of 6.0 to 7.0 in the latest reviews and support available for onboarding and training. ### Which product has better Chat? Chat is the most frequently mentioned feature across Mattermost and Symphony reviews. - **Mattermost:** Ease of Use scores 8.8, and reviewers describe direct messaging, channels, threads, and file sharing. Features has 10+ all-time mentions; no unique feature advantage is established in the feature comparison. - **Symphony:** Ease of Use scores 8.7, and reviewers highlight group chats, multiple chat windows, message forwarding, and chat history. Features has fewer than 10 all-time mentions; no unique feature advantage is established in the feature comparison.