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Compare Mattermost and Symphony.com Symphony 
At a Glance
Market Segments
Mid-Market (37.7% of reviews)
Enterprise (73.8% of reviews)
Entry-Level Pricing
$0.00
No pricing available
Mattermost
Star Rating
(358)4.3 out of 5
Market Segments
Mid-Market (37.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSymphony
Star Rating
(45)4.2 out of 5
Market Segments
Enterprise (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SymphonyMattermost vs Symphony
When assessing the two solutions, reviewers found Mattermost easier to use. However, Symphony is easier to set up and administer. Reviewers also preferred doing business with Symphony overall.
- Reviewers felt that Mattermost meets the needs of their business better than Symphony.
- When comparing quality of ongoing product support, reviewers felt that Symphony is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Symphony over Mattermost.
Pricing
Entry-Level Pricing
Mattermost
Starter
$0.00
Increased productivity for small teams
- Unlimited 1:1 and group messaging
- Unlimited users, channels, teams
- Unlimited boards
Symphony
No pricing availableFree Trial
Mattermost
Free Trial is available
Symphony
No trial information availableRatings
Meets Requirements
8.7
296
8.6
31
Ease of Use
8.8
301
8.7
31
Ease of Setup
8.1
91
9.2
12
Ease of Admin
8.3
69
9.3
7
Quality of Support
8.2
227
9.0
27
Has the product been a good partner in doing business?
9.0
58
9.3
7
Product Direction (% positive)
8.4
290
9.1
26
Features by Category
Business Instant Messaging
8.7
193
8.2
19
8.7
200
8.0
19
8.0
188
8.6
19
Business Instant Messaging
7.8
118
6.9
13
7.9
111
7.4
13
Business Instant Messaging
8.1
175
8.3
16
9.0
188
9.0
19
8.3
162
8.4
19
Generative AI - Business Instant Messaging
4.9
15
Not enough data
AI - Business Instant Messaging
5.3
15
Not enough data
6.1
14
Not enough data
4.6
14
Not enough data
5.7
14
Not enough data
Agentic AI - Business Instant Messaging
5.9
11
Not enough data
5.3
11
Not enough data
Setup
8.5
20
Not enough data
8.8
20
Not enough data
7.9
20
Not enough data
8.7
21
Not enough data
Management
8.7
19
Not enough data
8.0
19
Not enough data
8.1
20
Not enough data
Generative AI
6.9
12
Not enough data
Agentic AI - Workflow Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Experience & Accessibility - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Distribution - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Features - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Communications
Not enough data
Not enough data
Not enough data
Not enough data
Policy Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Surveillance - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Compliance Management - Digital Communications Governance
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Communication
8.5
20
Not enough data
8.8
20
Not enough data
8.7
19
Not enough data
Planning
9.6
19
Not enough data
9.6
19
Not enough data
8.6
19
Not enough data
8.9
19
Not enough data
8.6
19
Not enough data
Workflow Management
8.9
19
Not enough data
9.0
19
Not enough data
9.0
18
Not enough data
8.4
18
Not enough data
Categories
Categories
Shared Categories
Mattermost and Symphony are categorized as Business Instant Messaging
Unique Categories
Mattermost is categorized as Product Management and Workflow Management
Symphony is categorized as Employee Communications, UCaaS Platforms, Digital Communications Governance, and Other Finance & Admin.
Reviews
Reviewers' Company Size
Mattermost
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Symphony
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.2%
Computer Software
14.3%
Financial Services
4.7%
Computer & Network Security
4.1%
Internet
3.8%
Other
52.9%
Financial Services
40.5%
Banking
11.9%
Information Technology and Services
9.5%
Investment Banking
7.1%
Oil & Energy
4.8%
Other
26.2%
Discussions
What is Mattermost used for?
3 Comments
BB
Mattermost mostly used as professional communication platform like slack. But it is open-source.Read more
when are you going to improve its UI?
2 Comments
CG
They won’t, I had the same problem and nothingRead more
Is Mattermost secure?
2 Comments
BB
yes, absolutely. It is open source and trusted by millions of users and thousand of brands.Read more
Symphony has no discussions with answers
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