# Mattermost vs Symphony Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mattermost excels in providing a reliable platform for team communication, particularly for DevOps workflows. Users appreciate its ability to handle various types of information, including text, photos, and files, making it a versatile tool for internal and external collaboration.
- **Users say** Symphony stands out for its high-security features and enterprise-level capabilities. Reviewers highlight its adaptability and robust functionality, which are essential for organizations that prioritize secure communication and compliance.
- **According to verified reviews** , Mattermost offers a clean and intuitive interface that simplifies navigation. Users find it easy to use, with a responsive design that enhances their day-to-day communication experience, which is particularly beneficial for teams needing quick access to information.
- **Reviewers mention** that Symphony provides excellent customer support, with dedicated specialists who understand specific use cases. This personalized approach to support is highly valued by users, as it includes training and assistance tailored to their needs.
- **Users appreciate** Mattermost's cost-effectiveness, especially for larger teams, as it does not charge per usage. This feature is particularly appealing for organizations looking to scale their communication tools without incurring additional costs.
- **G2 reviewers note** that while Symphony has a strong focus on enterprise needs, some users find it less user-friendly compared to Mattermost. The feedback suggests that Mattermost's ease of use and setup may be more suitable for teams looking for a straightforward communication solution.



| | Mattermost | Symphony | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 368 | 45 | 
| **Largest Market Segment** | Mid-Market (37.3% of reviews) | Enterprise (73.8% of reviews) | 
| **Entry Level Price** | $0.00 | No pricing available | 

---
## Top Pros & Cons

### Mattermost

Pros:
- Ease of Use (15 reviews)
- Features (14 reviews)

Cons:
- Not Intuitive (8 reviews)
- Performance Issues (8 reviews)

### Symphony

Pros:
- Ease of Use (6 reviews)
- Customer Support (4 reviews)

Cons:
- Missing Features (4 reviews)
- Learning Curve (2 reviews)

---
## Ratings Comparison
| Rating | Mattermost | Symphony | 
|---|---|---|
  | **Meets Requirements** | 8.7 (300 reviews) | 8.6 (31 reviews) | 
  | **Ease of Use** | 8.8 (306 reviews) | 8.7 (31 reviews) | 
  | **Ease of Setup** | 8.1 (96 reviews) | 9.2 (12 reviews) | 
  | **Ease of Admin** | 8.3 (69 reviews) | 9.3 (7 reviews) | 
  | **Quality of Support** | 8.2 (231 reviews) | 9.0 (27 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (58 reviews) | 9.3 (7 reviews) | 
  | **Product Direction (% positive)** | 8.4 (295 reviews) | 9.1 (26 reviews) | 

---
## Pricing

### Mattermost

#### Entry-Level Pricing

Plan: Starter

Price: $0.00

Description: Increased productivity for small teams

Key Features:
- Unlimited 1:1 and group messaging
- Unlimited users, channels, teams
- Unlimited boards

[Browse all 3 editions](https://www.g2.com/products/mattermost/pricing)

#### Free Trial

Yes

### Symphony

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 6.8/10 | 222 |
| **Symphony** | 8.1/10 | 21 |

#### Business Instant Messaging

| Feature | Mattermost | Symphony | 
|---|---|---|
| **File Sharing** | 8.7 (195 reviews) | 8.2 (19 reviews) | 
| **Notifications** | 8.6 (202 reviews) | 8.0 (19 reviews) | 
| **Search** | 8.0 (191 reviews) | 8.6 (19 reviews) | 

#### Business Instant Messaging 

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Audio Conferencing** | 7.8 (118 reviews) | 6.9 (13 reviews) | 
| **Video Conferencing** | 7.9 (110 reviews) | 7.4 (13 reviews) | 

#### Business Instant Messaging

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Mobile Application** | 8.0 (177 reviews) | 8.3 (16 reviews) | 
| **Web Application** | 8.9 (188 reviews) | 9.0 (19 reviews) | 
| **Integrations** | 8.3 (166 reviews) | 8.4 (19 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Text Summarization** | 4.6 (14 reviews) | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Mattermost | Symphony | 
|---|---|---|
| **AI Powered Search** | 5.1 (14 reviews) | Not enough data | 
| **Smart Notifications** | 6.0 (14 reviews) | Not enough data | 
| **AI Powered Language Translation** | 4.4 (13 reviews) | Not enough data | 
| **Content Generation** | 5.5 (13 reviews) | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Cross-system Integration** | 5.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.0 (10 reviews) | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 8.2/10 | 21 |
| **Symphony** | N/A | N/A |

#### Setup

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Activities** | 8.5 (20 reviews) | Not enough data | 
| **Flows** | 8.8 (20 reviews) | Not enough data | 
| **Dependencies** | 7.9 (20 reviews) | Not enough data | 
| **Notifications** | 8.7 (21 reviews) | Not enough data | 

#### Management

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Updates** | 8.7 (19 reviews) | Not enough data | 
| **Audit Trail** | 8.0 (19 reviews) | Not enough data | 
| **Integration** | 8.1 (20 reviews) | Not enough data | 

#### Generative AI

| Feature | Mattermost | Symphony | 
|---|---|---|
| **AI Text Generation** | 6.9 (12 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Information Distribution

| Feature | Mattermost | Symphony | 
|---|---|---|
| **News Feed** | Not enough data | Not enough data | 
| **Newsletter** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Employee Engagement

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Employee Generated Content** | Not enough data | Not enough data | 
| **Confirmation** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 
| **Inline Translation** | Not enough data | Not enough data | 
| **Administrative Access** | Not enough data | Not enough data | 
| **Content Interaction** | Not enough data | Not enough data | 
| **Surveys (global & local)** | Not enough data | Not enough data | 
| **Chat** | Not enough data | Not enough data | 

#### User Experience & Accessibility - Employee Communications

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Native Mobile Application** | Not enough data | Not enough data | 
| **Branded Experience** | Not enough data | Not enough data | 
| **Personalized Ux Experience** | Not enough data | Not enough data | 
| **Audience Management & Creation** | Not enough data | Not enough data | 

#### Content Distribution - Employee Communications

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Newsfeed** | Not enough data | Not enough data | 
| **Newsletter Engine** | Not enough data | Not enough data | 
| **Multi-Channel Sharing** | Not enough data | Not enough data | 

#### Additional Features - Employee Communications

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Emergency Notifications** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Employee Communications

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Digital Communications Governance

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Policy Management - Digital Communications Governance

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Communications Policies Enforcement And Tracking** | Not enough data | Not enough data | 
| **Customizable Policy Templates** | Not enough data | Not enough data | 

#### Surveillance - Digital Communications Governance

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Real-Time Monitoring Of Digital Communications Channels** | Not enough data | Not enough data | 
| **Alert System To Identify And Address Violation Of Policies** | Not enough data | Not enough data | 

#### Analytics and Reporting - Digital Communications Governance

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Tools To Analyze Communication Trends And Patterns** | Not enough data | Not enough data | 
| **Compliance Metrics** | Not enough data | Not enough data | 

#### Compliance Management - Digital Communications Governance

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Legal Requirements** | Not enough data | Not enough data | 
| **Regulations Change Updates** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | N/A | N/A |
| **Symphony** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Mattermost** | 8.9/10 | 20 |
| **Symphony** | N/A | N/A |

#### Communication

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Wiki Documentation** | 8.5 (20 reviews) | Not enough data | 
| **Community Forum** | 8.8 (20 reviews) | Not enough data | 
| **Customer Ideation** | 8.7 (19 reviews) | Not enough data | 

#### Planning

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Work Capacity** | 9.6 (19 reviews) | Not enough data | 
| **Task Ranking** | 9.6 (19 reviews) | Not enough data | 
| **Kanban Board** | 8.6 (19 reviews) | Not enough data | 
| **Custom Workflows** | 8.9 (19 reviews) | Not enough data | 
| **Release Forecasting** | 8.6 (19 reviews) | Not enough data | 

#### Workflow Management

| Feature | Mattermost | Symphony | 
|---|---|---|
| **Time Tracking** | 8.9 (19 reviews) | Not enough data | 
| **Progress Monitoring** | 9.0 (19 reviews) | Not enough data | 
| **Budgeting** | 9.0 (18 reviews) | Not enough data | 
| **Team Scorecard** | 8.4 (18 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Mattermost (2):** [Product Management Software](https://www.g2.com/categories/product-management-software), [Workflow Management Software](https://www.g2.com/categories/workflow-management)

**Unique to Symphony (4):** [Employee Communications Software](https://www.g2.com/categories/employee-communications), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Digital Communications Governance Software](https://www.g2.com/categories/digital-communications-governance), [Other Finance & Admin. Software](https://www.g2.com/categories/other-finance-admin)


---
## Reviewer Demographics

### By Company Size

| Segment | Mattermost | Symphony | 
|---|---|---|
| **Small-Business** | 30.2% | 9.5% | 
| **Mid-Market** | 37.3% | 16.7% | 
| **Enterprise** | 32.5% | 73.8% | 

### By Industry

#### Mattermost

- **Information Technology and Services:** 21.0%
- **Computer Software:** 14.1%
- **Financial Services:** 4.6%
- **Internet:** 3.7%
- **Automotive:** 3.7%
- **Computer & Network Security:** 3.7%
- **Retail:** 3.5%
- **Telecommunications:** 3.2%
- **Education Management:** 2.6%
- **Banking:** 2.6%
- **Other:** 37.2%

#### Symphony

- **Financial Services:** 40.5%
- **Banking:** 11.9%
- **Information Technology and Services:** 9.5%
- **Investment Banking:** 7.1%
- **Oil & Energy:** 4.8%
- **Construction:** 4.8%
- **Computer Software:** 4.8%
- **Investment Management:** 2.4%
- **Fine Art:** 2.4%
- **Computer & Network Security:** 2.4%
- **Other:** 9.5%

---
## Alternatives

### Alternatives to Mattermost

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39065 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19037 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18892 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12469 reviews)
- [Flock](https://www.g2.com/products/flock/reviews) — 4.4/5 stars (301 reviews)
- [Zulip](https://www.g2.com/products/zulip/reviews) — 4.6/5 stars (117 reviews)
- [Element](https://www.g2.com/products/element-io/reviews) — 4.2/5 stars (43 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48036 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56402 reviews)

### Alternatives to Symphony

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39065 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19037 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18892 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (666 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56402 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48036 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3505 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12469 reviews)

---
## Top Discussions

### Mattermost

- Title: [What is Mattermost used for?](https://www.g2.com/discussions/what-is-mattermost-used-for) — 3 comments
  > **Top comment:** "Mattermost is used primarily as a chat platform."
- Title: [What is Mattermost used for?](https://www.g2.com/discussions/mattermost-what-is-mattermost-used-for) — 2 comments
  > **Top comment:** "For business & professional communications mostly. You can say opensource slack."
- Title: [Is Slack a Mattermost?](https://www.g2.com/discussions/is-slack-a-mattermost) — 2 comments
  > **Top comment:** "Slack is not “Mattermost”. But Mattermost in same category, and best open-source alternative to slack with more features."
- Title: [Is Mattermost secure?](https://www.g2.com/discussions/is-mattermost-secure) — 2 comments
  > **Top comment:** "Yes, I have used it for long and it’s the most secure BIM tool that I have ever used!"
- Title: [when are you going to improve its UI?](https://www.g2.com/discussions/when-are-you-going-to-improve-its-ui) — 2 comments, 1 upvote
  > **Top comment:** "Good news, it's opensource so you can fork it yourself:
https://github.com/mattermost
"

### Symphony

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/mattermost-vs-symphony-symphony)