Supportbench Pricing Overview

Supportbench has not provided pricing information for this product or service. This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact Supportbench to obtain current pricing.

Small-Business

$$$$

10% less expensive

than the avg. Help Desk product

Read Small-Business Reviews

Supportbench's pricing model embodies our mission to offer enterprise-grade solutions that are accessible to all. We believe that every business, regardless of size, deserves top-tier customer support tools.

We've made our superior software accessible starting at just $32/agent per year. As your business grows and your needs evolve, our pricing scales, ensuring you only pay for the features you need.

Experience a seamless blend of affordability and premium capabilities with Supportbench, a solution designed for the enterprise, but within reach of everyone.

Pricing information for Supportbench is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Supportbench must be conducted with the seller.

We've made our superior software accessible starting at just $32/agent per year. As your business grows and your needs evolve, our pricing scales, ensuring you only pay for the features you need.

Pricing information was last updated on July 26, 2023

Pricing Insights

Averages based on real user reviews.

Time to Implement

1 month

Perceived Cost

$$$$$

Top-Rated Alternatives

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Supportbench Alternatives Pricing

The following is a quick overview of editions offered by other Help Desk Software

Freshdesk Growth	$15.00Per Month	Everything in FREE plus Automations SLA & Business Hour Agent Collision Apps Helpdesk In - Depth Custom Email Server Custom Ticket Views Ticket Fields & Status Custom Fields Custom SSL Show More
Zoho Desk FREE	$0.00	Completely Free upto 3 agents Email Ticketing Customer Management Private Knowledge Base Multi Language Help desk Mobile Apps 24*5 Email Support Help Center Predefined SLAs Macros Show More
HubSpot Service Hub Service Hub Free	$0.00Per Month	For customer service professionals. A simple set of tools to start connecting with and supporting your customers — for free. Ticketing Custom support form fields Live chat Conversational bots Team email Conversations inbox Email templates Email & chat to ticket Canned snippets Reporting dashboards Calling Meeting scheduling Email Scheduling Shared Inbox Show More

Various alternatives pricing & plans

Free Trial

Pricing information for the above various Supportbench alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Supportbench Pricing Reviews

(2)

Verified User in Outsourcing/Offshoring

Small-Business (50 or fewer emp.)

4/9/2025

"Built for B2B—Finally"

5/5

What do you like best about Supportbench?

AI co-pilot and custom data tables let us personalize support without a mess of tools. And we finally have emotional scoring for key accounts. Review collected by and hosted on G2.com.

What do you dislike about Supportbench?

The chat tool is a bit basic. Gets the job done but not super customizable yet. Review collected by and hosted on G2.com.

What problems is Supportbench solving and how is that benefiting you?

Supportbench replaced our patchwork of tools and gave us a unified system to manage support and customer relationships. It solved our visibility issues, streamlined escalations, and helped us prioritize high-value customers.

Now our team works faster, leadership gets clear insights, and support plays a real role in retention—not just ticket resolution. Review collected by and hosted on G2.com.

Edoardo L.

Senior security manager

Automotive

Small-Business (50 or fewer emp.)

11/17/2025

"Streamlined Ticket Management and Powerful Reporting"

4.5/5

What do you like best about Supportbench?

We use Supportbench to manage and respond to tickets from our clients, making sure they receive the appropriate responses. Incoming tickets are prioritized and automatically assigned to specific agents, which streamlines the delivery process. The program features robust customer intelligence, allowing us to understand the sentiments and needs of our clients. It also provides comprehensive case management, giving us a clear view of all customer details and concerns. The app supports customizable support levels, so certain issues can be directed to specific agents or users. Supportbench includes an excellent reporting system with a KPI scorecard that tracks engagement levels. Each ticket update is systematically audited to assess the level of customer satisfaction. Additionally, the program builds a strong knowledge base with articles and information tailored to both business and customer needs. Review collected by and hosted on G2.com.

What do you dislike about Supportbench?

Supportbench involves a complicated onboarding process, making the transition from the previous system to the new one somewhat challenging. Additionally, the program tends to generate an overwhelming number of notifications, which makes it quite difficult for agents to manage their tickets effectively. Review collected by and hosted on G2.com.

What problems is Supportbench solving and how is that benefiting you?

Supportbench offers effective tools that enable us to manage tickets from a variety of sources, which in turn increases our customers' satisfaction. We are able to proactively monitor and influence customer happiness, thanks in part to robust sentiment analysis features that alert us to potential issues before they escalate. The platform provides instant updates and scorecards, allowing us to track our progress in serving clients efficiently. Automated ticket handling and processing have also fostered greater trust and transparency with our customers. Additionally, the comprehensive knowledge base contains detailed information to address common customer inquiries, which is a valuable resource. The 360-degree customer support and analysis features help us identify and address any personalized needs that may require special attention. Review collected by and hosted on G2.com.