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Squirrel POS Reviews & Product Details

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Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

29 months

Squirrel POS Media

Squirrel POS Demo - iPad Squirrel Cloud POS
Available on iPad iOS, Windows, and Android devices.
Squirrel POS Demo - Adding seats in Squirrel Cloud POS.
A simple and easy to use POS that empowers your servers to focus on guests instead of orders.
Squirrel POS Demo - Hospitality Grade Terminals
Restaurants can be a tough environment for electronics, so we've built tough electronics that can handle anything.
Squirrel POS Demo - Best-of-Breed Integrations
Kitchen Automation, Reservations & Waitlists, Inventory, Labor & Scheduling, Loyalty & Gift, Online Ordering, 3PD, whatever your needs, our ecosystem can provide the best solution for you.
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Squirrel POS Reviews (40)

Reviews

Squirrel POS Reviews (40)

4.0
40 reviews

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Verified User in Restaurants
AR
Small-Business (50 or fewer emp.)
"Squirrel for first time restaurant"
What do you like best about Squirrel POS?

Generally very reliable and tech support has always been very helpful. Hearing from employees that the system is generally easy to use. As someone from the tech world, having detailed access to functions helps streamline the system, although instructions are clearly written by a programmer and not end user. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Some of the features require a fair amount of work to implement and can be confusing. Some features don't appear to work as defined or provide no real apparent benefit (such as volume modifiers). Review collected by and hosted on G2.com.

Jason K.
JK
Regional Director of Food & Beverage
Small-Business (50 or fewer emp.)
"Easy to work with"
What do you like best about Squirrel POS?

Squirrel has been a great solution for our hotel property. We have had the product since 2015, and just recently upgraded the hardware which was a seamless process. I have been very impressed with the product, software and support. Any time we had issues (which was far and few between), support was always there to resolve anything expeditiously. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Nothing comes to mind. It does everything we need it to do! Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Mid-Market (51-1000 emp.)
"Not the best for multi-unit Restaurants"
What do you like best about Squirrel POS?

Screen customization, allows for multiple configurations using one item database Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Lower level support is not great - wish there was more communtication on their end about how our system is set up so we arent havening to explain everytime there is an issue. Lacks in integration with outside products. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Mid-Market (51-1000 emp.)
"Overall great but feels behind in the overall pos market"
What do you like best about Squirrel POS?

The back office. Ability to run helpful reports Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Feels outdated compared to other pos systems on the market. Also table side ordering and payment needs to be improved Review collected by and hosted on G2.com.

Kate B.
KB
Manager
Small-Business (50 or fewer emp.)
"Hands down the best customer service"
What do you like best about Squirrel POS?

Using Squirrel has completely redefined how I run my small business. It has helped us streamline our daily operations. It has eliminated the ordering issues we had experienced with our old POS sytem. It has helped reduce our food waste with better tracking options. It has allowed our kitchen to run smoothly, cutting down on meal wait times. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

The initial setup was daunting, to begin with. I am not someone who deals well with change. I also am not comfortable with technology. Once we got through the start-up, things went far smoother. I am now ecstatic with the whole system. It was well worth the initial frustration. Review collected by and hosted on G2.com.

SA
Small-Business (50 or fewer emp.)
"Admin Friendly"
What do you like best about Squirrel POS?

Squirrel POS is so simple to use and edit on the fly , price adjustments and items edits or adds can easily be done right from the POS when bartenders and servers inform me of issues. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Sometimes editing mods/addons/combo pop-ups can be tricky, getting it to let me select flavors on wings or add-ons for baked potatoes followed by temps on steaks, some buttons let you click multiple some are solo some force you to click something learning these can take some time to configure these accurately, i now have access to Squirrels learning cafe and online help guides which when i took over this property i was unaware of. Review collected by and hosted on G2.com.

BM
Enterprise (> 1000 emp.)
"Product is great but some aspects are behind and customer service could use some improvements."
What do you like best about Squirrel POS?

The system is easy to use, and technical support is typically very helpful. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Squirrel Enterprise reporting needs updating. The reports are not very useful, nor easy to manage from an Enterprise level. Review collected by and hosted on G2.com.

GD
Small-Business (50 or fewer emp.)
"Excellent POS System"
What do you like best about Squirrel POS?

That they are local - with a head office in Burnaby, they are, for the most part, very efficient. Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

They have some annoying tiny items that pop up from programmers that have clearly never worked in the actual hospitality business Review collected by and hosted on G2.com.

AR
Mid-Market (51-1000 emp.)
"You lost me at the goodbye"
What do you like best about Squirrel POS?

Simplicity of programming, price point, familiarity, consistency of a reliable product that rarely malfunctions once set up correctly unlike other companies Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

No cloud solution for our growing restaurants, so YOU said find another POS and then wanted us to pay 6+ more months b/c of terms sign by prior owner 8 yrs ago Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Mid-Market (51-1000 emp.)
"Friendly user POS System"
What do you like best about Squirrel POS?

System integration with many other software. Easy setup, ability to set up menus, happy hour menu pricing. Easy of check adjustment and search of checks Review collected by and hosted on G2.com.

What do you dislike about Squirrel POS?

Unable to pull employee cash out in date range for a specific employee. Unable to pull cash out the next business day

Unable to pull a tips summary report. complication on Wi-fi set up for tablet as POS Terminal Review collected by and hosted on G2.com.

Pricing Insights

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

29 months

Average Discount

8%

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Squirrel POS Features
Menu Building
Inventory Management
Accounting
Payment Gateway
Table Management
Check Adjustment
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Squirrel POS
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