Spiky Reviews & Product Details

I like how easy Spiky is to use, the team support, and the quality of its features. Spiky Signals is a massive unlock for our business, and I really like the sales coaching and transcript tool, the MCP integrations, the accurate transcriptions, and the real-time call coaching. Spiky helps me record sales calls, understand meeting context, and bring data into our different tools so we can make smarter sales decisions and coach new and existing reps. It has rapidly accelerated new rep onboarding and ramp-up, and helped improve conversions for active opportunities by guiding us on next steps and action items. The integrations with HubSpot, Slack, Claude, Google Calendar, and other tools have significantly advanced the value for us. Setup was very easy, and it was ready the same day. Review collected by and hosted on G2.com.

Nothing. Spiky is an excellent tool we use heavily. Review collected by and hosted on G2.com.

Not only does Spikey have a robust call analytics platform to analyze and take action on meetings and conversations in a number of ways, we get a ton of support from the Spikey team that keeps us in the loop on new capabilities and features. The tech and the people are great. Review collected by and hosted on G2.com.

Nitpicky, but some UI elements could be better. When I flag to the team though they've taken action before on my feedback. Review collected by and hosted on G2.com.

I like that Spiky is super easy to use and quick to get started with, with lots of customization and features to explore. It automatically joins and records my calls, creates transcripts and summaries, and gives me good insights from meetings that I might otherwise miss. The recording accuracy is very good, and I can download the transcription and use it with other tools. I also like that it connects with my HubSpot CRM and feeds meeting information into it, so I don’t have to remember to record calls. The setup only takes a few clicks. The support is the best, and I like the value it offers compared with the free applications I used before. Review collected by and hosted on G2.com.

I’m happy with Spiky, but I’d like the video recording quality to be higher. It’s decent, though not very good. Review collected by and hosted on G2.com.

Honestly, I really appreciate how easy it is to use, along with the integrations it offers with other industry platforms (like HubSpot and Claude). Review collected by and hosted on G2.com.

I can’t think of anything that bothered me too much. If I had to point to something, though, I’d say the per-user pricing could use a small discount. Mid-sized companies—those that aren’t too big and aren’t too small—seem to be the most affected. Review collected by and hosted on G2.com.

Accurate Summary of online meetings and really easy to use, really helpful. UI is really simple and friendly. Support was really helpful and respond quickly when I needed them. Review collected by and hosted on G2.com.

Tbh, there’s nothing that really stands out as bad. It does what I need it to do, and it helps me, which is honestly all I ask for. Review collected by and hosted on G2.com.

A reliable way to record, store, and share meetings with both internal and external folks. There’s also plenty of customization, so you can control who sees what. Review collected by and hosted on G2.com.

Nothing to name at this time - it's meeting our Customer Supports needs. Review collected by and hosted on G2.com.

I like using Spiky for sales recording as it helps with notetaking and provides summaries of calls. The tool is helpful with follow-ups, and I appreciate the transcripts of calls it generates. The initial setup was very easy. Review collected by and hosted on G2.com.

I don't like the speed in getting the final report after a meeting finishes; sometimes it takes up to 40 minutes. Review collected by and hosted on G2.com.

I like that Spiky works pretty seamlessly and gives me good notes, both brief and detailed. It gives me insights into meetings, like emotions, percentage of time talking, and questions asked—things some other note takers don’t include. I can look back at meeting history to manage workflows and get insights across my team, not just about myself. I also like that timestamps on recordings point to specific important moments, and I’ve built automations around it. Review collected by and hosted on G2.com.

I’d like to adjust the briefs Spiky produces after meetings. Sometimes they’re not as informative as I’d like, and the predictable formula can glaze over important information. I’d like the briefs to bring important information to light instead of just covering decisions, next steps, and what was discussed. The setup was pretty easy, but it was lengthy and detailed. Review collected by and hosted on G2.com.

I like that Spiky usually provides pretty accurate transcriptions and captures action items for each attendee. It makes the transcripts more reliable, and I don’t have to worry about inaccuracies. I can quickly access the documentation to refer back to, and I like the brief and detailed summaries for reviewing past meetings before I talk with a colleague. The action items help me keep track of what I’m responsible for, and I can focus on the meeting without having to take notes. Review collected by and hosted on G2.com.

I’d like to see all the action items I’ve committed to in one centralized dashboard, instead of going into every transcript. I also had some challenges setting up Spiky without a license. I set up an account after being invited to a recording, but because I didn’t have a license and was part of an organization, I had to contact support to delete my account. Onboarding someone without a license wasn’t smooth. Also action items exist at the meeting level, so we don't have a quick way of rolling all of those items up into a single view and giving us an opportunity to work through it. Review collected by and hosted on G2.com.

I like that Spiky lets me organize and filter calls, export transcripts easily, and go back to calls from the past. I especially like being able to pull transcripts and see sentiment scores. I can put that information into other LLMs to analyze calls further and build notes. It also helps me build a repertoire of calls, look for trends, and understand sentiment across calls and days. Setup was quite easy: users got set up on the account, and Spiky automatically joins the calls they join. It has helped us quite significantly with tracking and monitoring calls. Review collected by and hosted on G2.com.

I don't have the ability to use an MCP right now to pull multiple calls at the same time or get things in bulk. Review collected by and hosted on G2.com.