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Speechlog Quality Reviews & Product Details

Speechlog Quality is the pinnacle of quality management for customer engagement centers. Designed to ensure peak efficiency & exceptional customer satisfaction, Speechlog Quality transforms the way you manage & improve interactions with your customers. Speechlog Quality uses a structured approach to managing quality & improving CX: Standardization Ensure uniform evaluation criteria across all teams through a consistent, structured quality assurance process Automate QA Activities Streamline the quality assessment process with automation, reducing manual work and enhancing accuracy Monitor Interactions Continuously track and evaluate interactions across all channels to identify areas of improvement and ensure high-quality service Sustain Consistency Ensure that all employees are evaluated using the same standards, and foster a culture of fairness and accountability

Seller

Globitel

Languages Supported

Arabic, English

Product Description

SpeechLog Quality by Globitel is a comprehensive quality management solution designed to enhance customer loyalty by optimizing the performance of customer engagement center agents. It offers a suite of evaluation and scoring tools that improve overall productivity and service quality. The system's modular design ensures seamless integration with various call center ACD platforms and related products, such as ticketing and customer satisfaction survey systems. Key Features and Functionality: - Agent Evaluation and Scoring: Provides advanced tools for assessing agent performance, facilitating targeted training and development. - Dynamic Search Criteria: Allows administrators to customize search parameters and quick search options, enhancing data retrieval efficiency. - Enhanced User Management: Offers flexible user and group management, enabling dynamic permission settings tailored to business needs. - Centralized Call Management: Supports scalable management of multiple recorders across different locations, enabling comprehensive analysis between sites. - Screen Capture: Records agent desktop activities, providing insights into application usage and workflow efficiency. - Quality Assurance Call Flagging: Automatically selects calls meeting specific criteria for quality audits, streamlining the evaluation process. - Multilingual Support: Currently supports Arabic and English, with the capability to develop additional language support upon request. Primary Value and Problem Solved: SpeechLog Quality addresses the critical need for efficient quality assurance in call centers, a process often overlooked due to its time-consuming nature. By automating and streamlining agent evaluations, the solution ensures consistent service quality, enhances agent performance through targeted training, and ultimately boosts customer satisfaction and loyalty. Its integration capabilities and user-friendly interface make it a valuable tool for organizations aiming to maintain high service standards without sacrificing time or resources.

Overview by

DINA ALNABULSI

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Speechlog Quality Integrations

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Speechlog Quality Reviews (13)

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Ismail M.

Senior Quality Assurance Quality Control Engineer

Mid-Market (51-1000 emp.)

8/7/2025

"Splendid support and great user experience"

5/5

What do you like best about Speechlog Quality?

The best aspect of Speechlog's quality is its high level of accuracy. It can transcribe speech clearly, with few mistakes, even when dealing with complex vocabulary or non-native accents. This makes it a great tool for professional settings where precision is key. Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

While Speechlog is highly accurate in most cases, it can sometimes struggle with distinguishing between similar-sounding words or technical jargon, leading to occasional errors. Additionally, in longer transcriptions or when there’s heavy background noise, the system might lose some clarity or accuracy. Some users may also find that it requires a bit of manual editing for flawless results, especially when transcribing specialized content. Review collected by and hosted on G2.com.

What problems is Speechlog Quality solving and how is that benefiting you?

Speechlog solves the problem of slow and inaccurate manual transcription by automating the process with high accuracy. This is particularly beneficial when you need to transcribe large volumes of speech quickly and reliably—whether it’s for meetings, interviews, or content creation. The tool also reduces the time and effort spent on editing by providing more accurate results out of the gate. For someone like me, this means less time spent correcting errors and more time focusing on the actual content or analysis. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/8/2025

"A Game-Changer for Quality Assurance and Customer Experience"

5/5

What do you like best about Speechlog Quality?

What I like best about SpeechLog Quality is its ability to automate and standardize the entire QA process while offering deep insights through AI-driven analysis. It simplifies performance monitoring, supports targeted coaching, and ensures consistent service quality across all teams. Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

While SpeechLog Quality is a powerful and comprehensive platform, the initial configuration can be a bit complex and may require some time to fully tailor the system to specific operational needs. However, the support team is responsive and helpful throughout the setup process. Review collected by and hosted on G2.com.

What problems is Speechlog Quality solving and how is that benefiting you?

SpeechLog Quality is helping us solve key challenges in maintaining consistent service quality, reducing manual QA efforts, and identifying performance gaps across teams. By automating evaluations and providing actionable insights, it has improved our training effectiveness, increased agent productivity, and enhanced overall customer satisfaction. Review collected by and hosted on G2.com.

Yazan M.

CEO

Mid-Market (51-1000 emp.)

8/7/2025

"Above expectations"

5/5

What do you like best about Speechlog Quality?

What I like best about Speechlog’s quality is how it enhances our customer experience. The clarity and accuracy of the call recordings and transcripts make it easy to monitor interactions, identify service gaps, and continuously improve our team’s performance. It’s a powerful tool for delivering better, more consistent customer service Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

Nothing really it’s a powerful tool and there is nothing here to mention Review collected by and hosted on G2.com.

What problems is Speechlog Quality solving and how is that benefiting you?

Speechlog Quality helps us solve key challenges in monitoring and improving customer interactions. It addresses issues like unclear call records, lack of performance insights, and missed training opportunities. With Speechlog, we can easily identify service gaps, ensure compliance, and provide targeted coaching to our team — all of which lead to a stronger, more consistent customer experience Review collected by and hosted on G2.com.

Waseem A.

Network and security senior officer

Mid-Market (51-1000 emp.)

8/7/2025

"Amazing"

5/5

What do you like best about Speechlog Quality?

The SpeechLog Quality System stands out as a top-tier solution in the realm of voice recording and quality assurance for contact centers. Built with precision and designed for scalability, it delivers unmatched reliability, usability, and performance. Here's why it's considered one of the best in its class Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

While functional, some users have noted that the user interface lacks modern visual appeal compared to newer platforms. This can lead to a steeper learning curve for new users and less efficient navigation until properly trained. Review collected by and hosted on G2.com.

What problems is Speechlog Quality solving and how is that benefiting you?

Without monitoring, managers have limited visibility into how agents interact with customers.

Solution: SpeechLog allows supervisors to evaluate agent calls using custom scorecards and KPIs.

Benefit: Enables targeted coaching, boosts agent performance, and ensures service consistency. Review collected by and hosted on G2.com.

Moh'd Nour S.

General Manager

Small-Business (50 or fewer emp.)

8/12/2025

"Highly Recommended"

5/5

What do you like best about Speechlog Quality?

Smart, easy to use, user friendly, capture, store, and replay calls, helping us review conversations for insights, training, and compliance. Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

I'm very happy with the system overall. If I should mention something I would say there is some room for improvement in the interface. Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/7/2025

"strong choice for businesses"

5/5

What do you like best about Speechlog Quality?

A strong choice for businesses serious about delivering consistent, high-quality customer experiences in a dynamic environment.

Proactive quality management capabilities

Real-time monitoring and insights

Scalable for fast-paced operations

Streamlined interface and workflows Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

May require some onboarding for teams new to proactive QA and Advanced features might be underused without clear adoption strategy Review collected by and hosted on G2.com.

What problems is Speechlog Quality solving and how is that benefiting you?

Speechlog Quality has empowered our team to be more proactive and data-driven, leading to better customer experiences and improved operational performance.Traditional QA processes often rely on random sampling and manual evaluations, which can be time-consuming, inconsistent, and ineffective in identifying broader trends or recurring issues. Speechlog Quality solves this by automating and scaling the quality assurance process—analyzing 100% of interactions with AI-driven insights. Review collected by and hosted on G2.com.

gassan A.

CEO

Small-Business (50 or fewer emp.)

8/11/2025

"SpeechLog Experience| Business Partner | Reseller"

5/5

What do you like best about Speechlog Quality?

A great, customizable solution, certified by all Tier 1 telephony providers, with deployment options both on-premises and in the cloud. Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

Nothing. I am an authorized partner/reseller for Globitel and have been reselling the Quality Module over AVAYA and Cisco for a long time without any said issues. Review collected by and hosted on G2.com.

Anas A.

Corporate Communication and Sustainability Professional

Small-Business (50 or fewer emp.)

8/7/2025

"Amazing experience"

5/5

What do you like best about Speechlog Quality?

Speechlog Quality is easy to use and includes all the features and reports our customers typically request. Its intuitive interface and robust functionality make it an excellent tool for both administrators and end-users. Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

The app is great nothing to mention here Review collected by and hosted on G2.com.

Mohammad A.

Consulting Partner

Small-Business (50 or fewer emp.)

8/11/2025

"one-size-fits-all product"

5/5

What do you like best about Speechlog Quality?

Reliable, user-friendly, accurate, and packed with rich features for creating evaluations Review collected by and hosted on G2.com.

What do you dislike about Speechlog Quality?

I have been using it for more than 10 years, in different organizations, and most of the needed features and equipped in new versions so nothing to be mentioned here. Review collected by and hosted on G2.com.