--- title: SolarWinds DameWare Remote Support Reviews meta_title: 'SolarWinds DameWare Remote Support Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 68 reviews by the users' company size, role or industry to find out how SolarWinds DameWare Remote Support works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 68 scale: '5' date_modified: '2026-07-17' parent_category: name: IT Infrastructure url: https://www.g2.com/categories/it-infrastructure --- # SolarWinds DameWare Remote Support Reviews **Vendor:** SolarWinds Worldwide LLC **Category:** [Remote Support Software](https://www.g2.com/categories/remote-support) **Average Rating:** 4.3/5.0 **Total Reviews:** 68 ## About SolarWinds DameWare Remote Support Dameware® Remote Support is an affordable and easy-to-use remote support software designed to simplify and accelerate remote IT administration tasks for IT admins and support technicians. Dameware Remote Support includes the built-in Dameware Mini Remote Control for gaining remote access to Windows®, Linux®, and Mac® OS X® systems. Dameware is a trusted, award-winning brand used by thousands of organizations worldwide. Key Features: • Remotely control computers both inside and outside the network firewall • Supports remote desktop connection to Windows, Linux, and Mac OS X systems • Remotely manage and troubleshoot Windows computers and Active Directory® (AD) domains • Deliver on-the-go support with remote access from iOS® and Android® devices • Supports Smart Card logon and authentication ## SolarWinds DameWare Remote Support Pros & Cons **What users like:** - Users highlight the **ease of use** and features of SolarWinds DameWare Remote Support, making it a great choice. (2 reviews) - Users benefit from the **affordability** of SolarWinds DameWare Remote Support, making it a great choice for enterprises. (1 reviews) - Users value the **automation features** of SolarWinds DameWare Remote Support for their ease and cost-effectiveness. (1 reviews) - Users appreciate the **fast issue resolution** with DameWare, allowing swift support without long wait times. (1 reviews) - Users value the **fast issue resolution** provided by SolarWinds DameWare Remote Support, ensuring quick and efficient fixes. (1 reviews) - Users value the **fast issue resolution** of DameWare Remote Support, ensuring quick connections and effective support. (1 reviews) - Software Updates (1 reviews) ## SolarWinds DameWare Remote Support Reviews ### 1. Excellent tool for manage remote computers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2017 **What do you like best about SolarWinds DameWare Remote Support?** There are several things that I like from this tool: 1. You do not need to install any kind of software/client/agent on the remote computer that you want to start managing. You only need to have local administrator rights on the remote computer, which will allow Dameware to install a service for the remote administration. This service can be removed once the remote administration is finished. 2. It is user-friendly and it is very easy to understand how it works. You can start managing remote machines in minutes. **What do you dislike about SolarWinds DameWare Remote Support?** The only negative point I see is that, compared to RDP or TeamViewer, Dameware is heavier in terms of bandwidth usage. That means that, in low bandwidth connections, it is slower than other tools. **Recommendations to others considering SolarWinds DameWare Remote Support:** If you need to administer remote machines in your network, this is the perfect solution. There is one thing to consider: the version we were using was to control only devices in your network. If you would like to administer remote machines on the Internet, you should go for another solution. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I used to use this software when I had to provide support to the users. This tools allows you to connect to the user's computer and see what is happening in the remote machine or just to install a piece of software, update, etc. ### 2. Great Remote Support Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2017 **What do you like best about SolarWinds DameWare Remote Support?** It's easy to use and allowed us to troubleshoot and resolve issues remotely. **What do you dislike about SolarWinds DameWare Remote Support?** The initial configuration when connecting to a client for the first time can take some time. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** DameWare allowed us to troubleshoot and resolve issues faster by giving us the option to remote into clients computers instead of walking across campus or driving to remote locations. ### 3. Easy and fast access to remote PC across company. **Rating:** 4.0/5.0 stars **Reviewed by:** Sebastien L. | IT Administrator, Computer Networking, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2016 **What do you like best about SolarWinds DameWare Remote Support?** Easily connect to any PC within a Microsoft domain or not. The installation on the client can be pushed through the network or deployed through GPO. A chat is also included and can be very helpful when you can't reach the user on phone. The program handles multiple monitors computers as well and features a few usefull Tools like an integrated ping function (useful when you reboot a computer and want to reconnect on it on completion.) About nice features, there is a file transfer module, a screenshot tool, a remote keyboard/mouse lock and a print function. **What do you dislike about SolarWinds DameWare Remote Support?** There is a "maintenance expired banner" which is quite anoying because even if you close it, your remote PC will dedoublate the start menu bar... **Recommendations to others considering SolarWinds DameWare Remote Support:** There is a lot of remote desktop software but you should give a try to this one which is simple and efficient. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Our assistance department is using it to help resolving user problems ; it's always best to see user desktop and to show him what to do. Also we use it to connect to servers in order to execute regular tasks. ### 4. Great Product, Easy To Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2017 **What do you like best about SolarWinds DameWare Remote Support?** Simple easy to user interface. Ability to remotely gain entry to a computer is a huge time saver. **What do you dislike about SolarWinds DameWare Remote Support?** The ability to mass delete existing favorite machines would be a huge time saver also for when your list gets too long. **Recommendations to others considering SolarWinds DameWare Remote Support:** You won't regret using this product it's a huge time saver and financially responsible to make your IT work faster and more efficiently with this product. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** It's a huge time saver to be able to remotely access a computer and show an end user what's wrong or fix it without having to physically be in front of that machine and travel back to the IT offices. ### 5. Hands down best remote support software, beats VLC easily **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle W. | IT Manager, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2017 **What do you like best about SolarWinds DameWare Remote Support?** It is seamless and fast. It works so well and integrates well with our other software. There is no lag or latency like VLC shows, I love it. **What do you dislike about SolarWinds DameWare Remote Support?** Nothing, easy management, easy install, great price, all around perfect. **Recommendations to others considering SolarWinds DameWare Remote Support:** If you want a fast and easily integrated remote management system, look no further. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I manage an IT department in a financial institution and this is an essential piece of software for supporting our co-workers remotely. ### 6. Robust remote control without breaking the bank! **Rating:** 5.0/5.0 stars **Reviewed by:** Jack R. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2016 **What do you like best about SolarWinds DameWare Remote Support?** Dameware allows remote access to any PC you have administrative rights to, with remote installation. **What do you dislike about SolarWinds DameWare Remote Support?** Since being acquired by SolarWinds, they often try to push me into a more expensive product with features I do not need. **Recommendations to others considering SolarWinds DameWare Remote Support:** Licensing is per technician, regardless of the number of devices supported. This makes is extremely economical for small businesses on a budget. The remote agent is an msi and can be deployed to your workstations, and the service can be set to disable. Dameware will remotely start the service when you attempt to make a connection, and then disable the service when you disconnect. This keeps Dameware from slowing down your systems. The desktop only needs to be powered on, and you can log in remotely as different users. Dameware has the ability to lock the remote user's keyboard and mouse so that they cannot interfere while you while you are working. You can even blank out their screen. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I can quickly solve most desktop problems without leaving my office. It takes only a few moments to connect to any PC on my network. ### 7. Great program for IT Usage! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about SolarWinds DameWare Remote Support?** I'm able to get into user's PCs with no issue, it blacks out their screen so they know they're being monitored and i'm able to remotely control the machines to resolve the issue, never had I a program so easy to use that I could work remotely, it's awesome! **What do you dislike about SolarWinds DameWare Remote Support?** Registration was a problem, it seemed like there was too many hoops to get through to register the program, once done it was fine, but on more than one occasion it's caused me to walk away from my PC in frustration. **Recommendations to others considering SolarWinds DameWare Remote Support:** Try it, you won't go back to any other remote desktop problem I tell you! **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote Control of PCs in my Job function is key, and this is a great piece of software to be able to do that, the benefits have been so much that users across the globe can get help like I was sitting next to them! ### 8. My experience with DameWare has been very good **Rating:** 4.5/5.0 stars **Reviewed by:** Sarah M. | PC Consultant-Associate, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2016 **What do you like best about SolarWinds DameWare Remote Support?** I like that I can use screen sharing and that I can easily send files to the remote PC i am working on. I also like that i can lock the keyboard and mouse on the remote pc **What do you dislike about SolarWinds DameWare Remote Support?** The only thing i dislike about Dameware is that it times out too quit and lags a lot. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I am currently solving PC issues. The benefits i have realized is that it is very easy to use. ### 9. One of the pioneers of remote support applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2016 **What do you like best about SolarWinds DameWare Remote Support?** DameWare mini remote control is an effective too to use to provide remote support especially in an environment with mostly Windows OS-running workstations. Once the networking piece is properly configured, it only takes a click of a button to install or remove the service on the workstation being supported. It allows multiple hosts to connect to the same session, and file transfer to/from the host can be done with ease. The ability to store previously connected hosts is good but pretty standard across similar applications. **What do you dislike about SolarWinds DameWare Remote Support?** One of the biggest complaints is always the screen blanking feature because often times it doesn't actually work. While you can lock the remote keyboard and mouse to prevent a workstation from being controlled on the client side, there are times when blanking of the screen is useful. For example, providing support on a workstation with highly-sensitive data. In many cases, the end user would be working on something else or even away from his/her desk while the workstation is being worked on. Without knowing for sure if screen blanking is really enabled, other unauthorized users may be able to view the sensitive data shown on the screen. **Recommendations to others considering SolarWinds DameWare Remote Support:** There are no shortage of remote support applications available out there. They all pretty much do the same thing so it's really down to implementation cost and level of support provided by the vendor. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote support is always in demand, especially in an environment with hundreds or thousands of workstations spanning multiple buildings or multiple floors of a building. Nowadays, remote support is always considered first because it's convenient, quick and effective. Using a reliable remote desktop tool can shorten support response time and boost productivity and is a crucial component in any IT environment. ### 10. Dameware advantages over other remote tools **Rating:** 3.0/5.0 stars **Reviewed by:** Joel R. | Sr. Systems Engineer, Computer Hardware, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about SolarWinds DameWare Remote Support?** The ability to remotely install from the client to a non-installed client. **What do you dislike about SolarWinds DameWare Remote Support?** There are issues with remote video when using both Dameware and Remote Desktop. An example would be if you use Remote Desktop and then switch back to Dameware, you only see a black window. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Remote access, unattended. ### 11. Remote Assistance made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | Director of Technology Operations and Innovation, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2016 **What do you like best about SolarWinds DameWare Remote Support?** Easy way to remotely log into a user system in order to handle issues quickly and efficiently, agent installs remotely as long as you're an admin. The drop down menu of AD computers quickly populates and shows which machines are online and available. **What do you dislike about SolarWinds DameWare Remote Support?** The update for the 64 bit agent never seems to go through, but it has no impact on the product as a whole. **Recommendations to others considering SolarWinds DameWare Remote Support:** Try it, you'll love it, I promise. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We're getting a better ROI on my and my technicians time as we're not running out the door for every little thing. ### 12. Dameware NT Utilities ver. 6.9 **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2016 **What do you like best about SolarWinds DameWare Remote Support?** I like Dameware because the interface is very easy to get to used to. The ability to save a log of commonly used machines is very nice. It also has the nice ability to review the event log and registry remotely without disrupting the end user. I also like that when you remote into a machine, you can easily tell that you are remoted into a machine unlike Remote Desktop which often can be confused with the same machine you are on. **What do you dislike about SolarWinds DameWare Remote Support?** The main thing that I do not like is that when I have a saved list of commonly used machines, it will often jumble up the way I have them saved. I create sub folders to organize my machines and sometimes it will duplicate a machine, put it in the wrong folder or even randomly delete them. This is my biggest dislike with this program. **Recommendations to others considering SolarWinds DameWare Remote Support:** I would highly recommend this product. It is stable and works very nicely. The cost is very nice compared to some other remote desktop support tools. I have spoken with Dameware a few times and they are a nice group. The software is also very nice because they have a large support forums which is active with current users. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** I am solving the ability to remotely administer, control and support over 200 machines on a daily basis. The major benefit is the ability to take care of business quickly and efficiently. I also have the ability to remotely support servers which is very useful. ### 13. Great rdp/vnc tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Games | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about SolarWinds DameWare Remote Support?** Easy organization of all pc's and servers one needs to remote desktop or vnc to. Remote installation of the client is a nice to have feature. **What do you dislike about SolarWinds DameWare Remote Support?** Cannot fully maximize the window depending on the remote computers resolution. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Organization of our many pc's and servers and being able to easily connect to them remotely as most of them are not physically close to us. DameWare is one tool that helps us achieve this. ### 14. Good DameWare Review **Rating:** 3.5/5.0 stars **Reviewed by:** Lukasz K. | Technical Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2016 **What do you like best about SolarWinds DameWare Remote Support?** I like the best that DW can control more than just Windows OS's. **What do you dislike about SolarWinds DameWare Remote Support?** The main dislike is the user interface; it can be improved for easy of use. **Recommendations to others considering SolarWinds DameWare Remote Support:** Make sure you perform a proof of concept to determine if this is the right solution for your company. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We resolved the issue of having to be at the users computer; with DW we can manage any machine at any of our business units. ### 15. 4+ years using Dameware in Business Enviornment, great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Cesar R. | Desktop Support Administrator, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2015 **What do you like best about SolarWinds DameWare Remote Support?** Its ability to control virtually any computer on our network including macs. Also its wide variety of built in tools in DRS that allows various functions to be accomplished. We use it to get a visual on machines when users report issues. It also allows me to run command remotely via its remote command prompt option requiring no user intervention or awareness. **What do you dislike about SolarWinds DameWare Remote Support?** Not many dislikes. Its gui looks to be a little outdated visually. Its find search feature could be a bit better. Sometimes it won't find a pc or query unless you are very specific. An export feature would also benefit the program where you would be able to export containers listed in you ad containers. Sometimes the remote command prompt can be a bit buggy in 64 bit os unless you preinstall on your base image. **Recommendations to others considering SolarWinds DameWare Remote Support:** Definitely a great program. If you label your pcs in AD with proper descriptions this software would be easier to use in finding pcs. It has never failed in connecting to a remote pc and even allows us to connect to users if they are connected to our vpn. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Dameware lets us be anywhere our pcs are located. We have many remote satellite office and dameware lets us troubleshoot virtually any issue without leaving our core location. We can also install various programs remotely without user awareness or intervention. ### 16. little but helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Roberto B. | End Users Services & Support, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2016 **What do you like best about SolarWinds DameWare Remote Support?** simple and complete software. Can create stand alone client installation and deploy on network. Possibility to connect on client asking permission, so end user can feel safe and not spied **What do you dislike about SolarWinds DameWare Remote Support?** cant create group of client computer or temporany list of last connected client **Recommendations to others considering SolarWinds DameWare Remote Support:** Easy and useful. remote assistant for helpdesk user. can connect remotly with different account: administrator or simple user. Can lock remote mouse and kayboard ;) **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** can support businness client from my room instead of run up and down solving problem ### 17. awesome remote support tool **Rating:** 3.5/5.0 stars **Reviewed by:** Adrián A. | Lead/Service Coordinator, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2015 **What do you like best about SolarWinds DameWare Remote Support?** It is a must-have for any administrator! The features are powerful, consolidate a range of windows tools into one console. It has an easy installation and deployment. Not too expensive for the useful it is and what it does. Solid out of the box functionality. **What do you dislike about SolarWinds DameWare Remote Support?** Remote console support is delayed and is not intuitive. Has a limited amount of support options. Requires remote agents for some tools. **Recommendations to others considering SolarWinds DameWare Remote Support:** DameWare let you manage servers, notebooks and laptops remotely so you can quickly support end-users. Also provides you the ability complete Windows Administration tasks remotely. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** Provided the ability to hold multiple active sessions with multiple users on the same remote session. ### 18. DameWare Remote Control is a good product and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2015 **What do you like best about SolarWinds DameWare Remote Support?** Having the ability for multiple authentication methods if you have different platforms and/or systems with different requirements. Different connection types (RDP and VNC) can be helpful at times. **What do you dislike about SolarWinds DameWare Remote Support?** - If you are to connect via a proxy the connection is quite slow. More so than some of their competitors products - After using the software's locking user keyboards/mouse feature it might not allow you to unlock without having to disconnect and reconnect to the machine for them to continue to work with you if you need their assistance in troubelshooting **Recommendations to others considering SolarWinds DameWare Remote Support:** Make sure that you get a trial version of the product first. Look at the time it takes from attempting to connect to a workstation that does not have the client product installed on it. It will allow the remote connection to happen but it must first push the client out from your computer to the remote computer. If you are over a slow connection it can take awhile. **What problems is SolarWinds DameWare Remote Support solving and how is that benefiting you?** We use the Remote Control tool for remote connectivity into desktop/laptop computers when users need additional troubleshooting outside of the basic question/answer sessions we have. ## SolarWinds DameWare Remote Support Discussions - [What is SolarWinds DameWare Remote Everywhere used for?](https://www.g2.com/discussions/what-is-solarwinds-dameware-remote-everywhere-used-for) - [Is Dameware affected by SolarWinds?](https://www.g2.com/discussions/is-dameware-affected-by-solarwinds) - [What is SolarWinds Dameware mini remote control?](https://www.g2.com/discussions/solarwinds-dameware-remote-support-what-is-solarwinds-dameware-mini-remote-control) - [What can Dameware do?](https://www.g2.com/discussions/what-can-dameware-do) - [What is Dameware by SolarWinds?](https://www.g2.com/discussions/what-is-dameware-by-solarwinds) - [View SolarWinds DameWare Remote Support pricing details and edition comparison](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+08%3A43%3A09+-0500&secure%5Bsession_id%5D=891edab8-5eac-42c7-9ecd-01d6ebbbde51&secure%5Btoken%5D=d3b4353eacf2f516cccd2a0245dc128ce6e9893204a31bfffe155906c2926d2d&format=llm_user) ## SolarWinds DameWare Remote Support Features **Administration** - Screen Sharing - File Sharing - Session Recording - Unattended Remote Access - Multi - Session Handling - Multi-Monitor Support **Maintenance** - Remote Reboot **Communication ** - Text Chat **Security** - Data Encryption - Compliance **Device Support** - Mobile Device Access - Multi-Platform Support - Cross-Platform **Administration** - Usage Information - Integrations - Diagnostics - Session Recording - Unattended Access **Platform** - Cross-Platform Access - Remote Device Control **Security** - Remote Wipe ## Top SolarWinds DameWare Remote Support Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,004 reviews) - [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) - 4.7/5.0 (386 reviews) - [AnyDesk](https://www.g2.com/products/anydesk/reviews) - 4.5/5.0 (1,079 reviews)