Compare BeyondTrust Remote Support and SolarWinds DameWare Remote Support 
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(379)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a significantly higher overall score compared to SolarWinds DameWare Remote Support. Users appreciate its feature-rich environment and the ease of use, with one reviewer noting that the onboarding team was "super helpful."
- According to verified reviews, BeyondTrust shines in its screen recording capabilities, which help troubleshooters easily share video links with other support levels. This feature is particularly praised for enhancing communication and efficiency during support sessions.
- Users say that SolarWinds DameWare Remote Support offers fast issue resolution, allowing technicians to solve problems quickly without unnecessary interruptions to end users. This is a key advantage for teams needing to maintain productivity while providing support.
- Reviewers mention that BeyondTrust Remote Support provides a more comprehensive support experience, with a higher quality of support ratings. Users have highlighted the thorough documentation and the ability to implement canned scripts, making it easier to manage remote access tasks.
- G2 reviewers note that while SolarWinds DameWare is relatively lightweight and easy to maintain, it faces challenges in areas like multi-session handling and session recording, where BeyondTrust outperforms it significantly, providing a more robust solution for complex support scenarios.
- According to recent user feedback, BeyondTrust Remote Support is favored for its ease of use and comprehensive features, while SolarWinds DameWare is recognized for its versatility. However, BeyondTrust's higher ratings in user experience suggest it may be the better choice for organizations prioritizing seamless remote support.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.1
60
Ease of Use
9.2
335
9.0
60
Ease of Setup
8.7
230
8.8
41
Ease of Admin
9.0
205
9.0
40
Quality of Support
9.2
309
8.2
48
Has the product been a good partner in doing business?
9.4
200
8.7
38
Product Direction (% positive)
9.2
330
7.1
57
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
8.3
5
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
8.0
5
9.0
116
7.3
5
9.0
123
7.3
5
Maintenance
8.8
112
Not enough data
7.8
86
Feature Not Available
Communication
8.8
117
Not enough data
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Feature Not Available
Administration
9.0
92
9.1
15
8.5
84
8.7
13
8.7
90
8.7
15
9.0
86
7.1
7
9.1
91
Feature Not Available
8.8
88
9.4
17
9.1
97
Feature Not Available
Platform
9.0
91
8.8
13
8.1
79
Feature Not Available
8.5
82
Feature Not Available
9.3
93
9.6
19
Security
8.6
63
7.2
6
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and SolarWinds DameWare Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
11.8%
Education Management
7.4%
Government Administration
5.9%
Automotive
4.4%
Oil & Energy
4.4%
Other
66.2%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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