# BeyondTrust Remote Support vs SolarWinds DameWare Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user satisfaction, boasting a significantly higher overall score compared to SolarWinds DameWare Remote Support. Users appreciate its **feature-rich environment** and the ease of use, with one reviewer noting that the onboarding team was "super helpful."
- **According to verified reviews** , BeyondTrust shines in its **screen recording capabilities** , which help troubleshooters easily share video links with other support levels. This feature is particularly praised for enhancing communication and efficiency during support sessions.
- **Users say** that SolarWinds DameWare Remote Support offers **fast issue resolution** , allowing technicians to solve problems quickly without unnecessary interruptions to end users. This is a key advantage for teams needing to maintain productivity while providing support.
- **Reviewers mention** that BeyondTrust Remote Support provides a more comprehensive support experience, with a higher quality of support ratings. Users have highlighted the thorough documentation and the ability to implement canned scripts, making it easier to manage remote access tasks.
- **G2 reviewers note** that while SolarWinds DameWare is relatively lightweight and easy to maintain, it faces challenges in areas like **multi-session handling** and **session recording** , where BeyondTrust outperforms it significantly, providing a more robust solution for complex support scenarios.
- **According to recent user feedback** , BeyondTrust Remote Support is favored for its **ease of use** and comprehensive features, while SolarWinds DameWare is recognized for its versatility. However, BeyondTrust's higher ratings in user experience suggest it may be the better choice for organizations prioritizing seamless remote support.



| | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 386 | 68 | 
| **Largest Market Segment** | Enterprise (48.5% of reviews) | Mid-Market (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### SolarWinds DameWare Remote Support

Pros:
- Ease of Use (2 reviews)
- Affordable (1 reviews)


---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.4 (341 reviews) | 9.1 (60 reviews) | 
  | **Ease of Use** | 9.2 (342 reviews) | 9.0 (60 reviews) | 
  | **Ease of Setup** | 8.7 (237 reviews) | 8.8 (41 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 9.0 (40 reviews) | 
  | **Quality of Support** | 9.2 (317 reviews) | 8.2 (48 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 8.7 (38 reviews) | 
  | **Product Direction (% positive)** | 9.2 (335 reviews) | 7.1 (57 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### SolarWinds DameWare Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **SolarWinds DameWare Remote Support** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **SolarWinds DameWare Remote Support** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 140 |
| **SolarWinds DameWare Remote Support** | 7.7/10 | 6 |

#### Administration

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.5 (129 reviews) | 8.3 (5 reviews) | 
| **File Sharing** | 9.2 (127 reviews) | Not enough data | 
| **Session Recording** | 9.0 (115 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 8.0 (5 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | 7.3 (5 reviews) | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | 7.3 (5 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (87 reviews) | Feature Not Available | 

#### Communication 

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | Not enough data | 
| **VoIP** | 7.2 (83 reviews) | Feature Not Available | 
| **Video Conference Call** | 7.3 (79 reviews) | Feature Not Available | 
| **Screen Annotations** | 8.5 (97 reviews) | Feature Not Available | 

#### Security

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Data Encryption** | 9.1 (100 reviews) | Not enough data | 
| **Compliance** | 9.1 (113 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.3 (95 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (108 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (107 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | Feature Not Available | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **SolarWinds DameWare Remote Support** | 8.6/10 | 19 |

#### Administration

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | 9.1 (15 reviews) | 
| **Integrations** | 8.5 (85 reviews) | 8.7 (13 reviews) | 
| **Diagnostics** | 8.8 (92 reviews) | 8.7 (15 reviews) | 
| **Session Recording** | 9.0 (87 reviews) | 7.1 (7 reviews) | 
| **Session Transfer** | 9.1 (92 reviews) | Feature Not Available | 
| **Unattended Access** | 8.8 (89 reviews) | 9.4 (17 reviews) | 
| **File Sharing** | 9.1 (99 reviews) | Feature Not Available | 

#### Platform

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | 8.8 (13 reviews) | 
| **Mobile Device Access** | 8.1 (80 reviews) | Feature Not Available | 
| **Applications Management** | 8.5 (83 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.3 (95 reviews) | 9.6 (19 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | 7.2 (6 reviews) | 
| **Device Management** | 8.7 (77 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.7 (78 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)



---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | SolarWinds DameWare Remote Support | 
|---|---|---|
| **Small-Business** | 14.6% | 14.7% | 
| **Mid-Market** | 36.9% | 50.0% | 
| **Enterprise** | 48.5% | 35.3% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.6%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Consumer Goods:** 2.4%
- **Financial Services:** 2.1%
- **Other:** 38.6%

#### SolarWinds DameWare Remote Support

- **Information Technology and Services:** 11.8%
- **Education Management:** 7.4%
- **Government Administration:** 5.9%
- **Automotive:** 4.4%
- **Oil & Energy:** 4.4%
- **Financial Services:** 4.4%
- **Airlines/Aviation:** 2.9%
- **Banking:** 2.9%
- **Computer & Network Security:** 2.9%
- **Computer Software:** 2.9%
- **Other:** 50.0%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (510 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to SolarWinds DameWare Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [Datto RMM](https://www.g2.com/products/datto-rmm/reviews) — 4.5/5 stars (760 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (647 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### SolarWinds DameWare Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-solarwinds-dameware-remote-support)