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Compare BeyondTrust Remote Support and SolarWinds DameWare Remote Support 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSolarWinds DameWare Remote Support
Star Rating
(68)4.3 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SolarWinds DameWare Remote SupportSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for seamless collaboration during remote sessions, while SolarWinds DameWare Remote Support scores lower at 8.8 in this area.
- Reviewers mention that BeyondTrust's "Session Recording" feature is highly rated at 9.0, providing valuable documentation of remote sessions, whereas SolarWinds DameWare's session recording feature is notably less effective, scoring only 6.3.
- G2 users highlight BeyondTrust's superior "Quality of Support" with a score of 9.3, indicating a more responsive and helpful support team compared to SolarWinds DameWare, which has a lower score of 8.3 in this category.
- Users on G2 appreciate BeyondTrust's "Centralized Management" capabilities, scoring 9.0, which allows for easier administration across multiple users, while SolarWinds DameWare's centralized management features are rated lower at 8.9.
- Reviewers say that BeyondTrust's "Multi-Monitor Support" is rated at 9.0, facilitating better user experience for those working with multiple screens, while SolarWinds DameWare's support in this area is slightly less favorable at 8.7.
- Users report that BeyondTrust's "Unattended Remote Access" feature, with a score of 8.8, is more reliable than SolarWinds DameWare's offering, which scores 9.1, indicating that while both products are strong, BeyondTrust may have slight advantages in user experience.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSolarWinds DameWare Remote Support
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
SolarWinds DameWare Remote Support
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.1
60
Ease of Use
9.3
329
9.0
60
Ease of Setup
8.7
224
8.8
41
Ease of Admin
9.0
204
9.0
40
Quality of Support
9.2
303
8.2
48
Has the product been a good partner in doing business?
9.4
199
8.7
38
Product Direction (% positive)
9.1
324
7.1
57
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.3
5
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
8.0
5
9.0
115
7.3
5
9.0
122
7.3
5
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
9.1
15
8.5
84
8.7
13
8.7
90
8.6
14
9.0
86
7.1
7
9.1
91
Feature Not Available
8.8
87
9.4
17
9.1
97
Feature Not Available
Platform
9.0
91
8.8
12
8.1
79
Feature Not Available
8.5
82
Feature Not Available
9.3
91
9.5
18
Security
8.6
63
7.2
6
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and SolarWinds DameWare Remote Support are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
SolarWinds DameWare Remote Support has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SolarWinds DameWare Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
13.2%
Education Management
7.4%
Government Administration
5.9%
Oil & Energy
4.4%
Financial Services
4.4%
Other
64.7%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
SolarWinds DameWare Remote Support has no discussions with answers
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