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# BeyondTrust Remote Support vs SolarWinds DameWare Remote Support Comparison - What are their main differences?

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BeyondTrust Remote SupportSolarWinds DameWare Remote...[+ Add Product](#)

Reviews

**BeyondTrust Remote Support** [

4.7/5(390)

](https://www.g2.com/products/beyondtrust-remote-support/reviews#reviews)

**SolarWinds DameWare Remote Support** [

4.3/5(68)

](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews#reviews)

Pricing

**BeyondTrust Remote Support**
Free Trial

No pricing available

**SolarWinds DameWare Remote Support**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**BeyondTrust Remote Support**
2 months

Based on 19 responses

**SolarWinds DameWare Remote Support**
2 months

Based on 20 responses

Return on Investment

**BeyondTrust Remote Support**
13 months1 month sooner

Based on 15 responses

**SolarWinds DameWare Remote Support**
14 months

Based on 14 responses

Perceived Cost

**BeyondTrust Remote Support**
$$$$$

**SolarWinds DameWare Remote Support**
$$$$$

Average Discount

**BeyondTrust Remote Support**
12%2% more

**SolarWinds DameWare Remote Support**
10%

 ![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")

 ![SolarWinds DameWare Remote Support](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-dameware-remote-support.svg "SolarWinds DameWare Remote Support")

G2 offers free advice on this comparison.

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Pros & Cons

**BeyondTrust Remote Support**
[
Ease of Use (22)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1404155&qs=pros-and-cons#reviews)[
Remote Access (18)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403895&qs=pros-and-cons#reviews)[
Expensive (10)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1402817&qs=pros-and-cons#reviews)[
Complexity (5)
](https://www.g2.com/products/beyondtrust-remote-support/reviews?filters%5Bsentiment_snippet%5D=1403652&qs=pros-and-cons#reviews)

**SolarWinds DameWare Remote Support**
[
Ease of Use (2)
](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2049487&qs=pros-and-cons#reviews)[
Affordable (1)
](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews?filters%5Bsentiment_snippet%5D=2439023&qs=pros-and-cons#reviews)

Integrations

**BeyondTrust Remote Support**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5837e273a4c3cb67895b3aa9d2e5953b/forticlient.jpg "Product Avatar Image")

FortiClient

](https://www.g2.com/products/forticlient/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2d6a381d321e8fc6b72a7f95e8cde31a/freshservice.png "Product Avatar Image")

Freshservice

](https://www.g2.com/products/freshservice/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_685fcffbb1d262ce4dbe736eb3c92266/okta%282%29.png "Product Avatar Image")

Okta

](https://www.g2.com/products/okta/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da836c06c61c98d4a0795c7cfc3a9a5a/servicenow-customer-service-management.jpg "Product Avatar Image")

ServiceNow Customer Service...

](https://www.g2.com/products/servicenow-customer-service-management/reviews)[
View all
](https://www.g2.com/products/beyondtrust-remote-support/integrations)

**SolarWinds DameWare Remote Support**
Not enough data

Screenshots

**BeyondTrust Remote Support**
 ![BeyondTrust Remote Support screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/102029/support-buttons.PNG)

**SolarWinds DameWare Remote Support**
 ![SolarWinds DameWare Remote Support screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/139802/drs-internet-session.png)

Ratings

Meets Requirements

**BeyondTrust Remote Support**

9.4

9.4343

**SolarWinds DameWare Remote Support**

9.1

9.160

Ease of Use

**BeyondTrust Remote Support**

9.2

9.2344

**SolarWinds DameWare Remote Support**

9.0

9.060

Ease of Setup

**BeyondTrust Remote Support**

8.7

8.7239

**SolarWinds DameWare Remote Support**

8.8

8.841

Ease of Admin

**BeyondTrust Remote Support**

9.0

9.0206

**SolarWinds DameWare Remote Support**

9.0

9.040

Quality of Support

**BeyondTrust Remote Support**

9.2

9.2319

**SolarWinds DameWare Remote Support**

8.2

8.248

Has the product been a good partner in doing business?

**BeyondTrust Remote Support**

9.4

9.4201

**SolarWinds DameWare Remote Support**

8.7

8.738

Product Direction (% positive)

**BeyondTrust Remote Support**

9.2

9.2337

**SolarWinds DameWare Remote Support**

7.1

7.157

Features

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

8.7

142

7.7

6

Administration

Screen Sharing

9.5(won by 1.2)

131

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

5

Unattended Remote Access

9.0(won by 1.0)

116

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.0

5

Multi - Session Handling

9.0(won by 1.7)

117

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

Multi-Monitor Support

9.0(won by 1.7)

124

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.3

5

File Sharing

9.2(won by default)

128

Not enough data

Session Recording

9.0(won by default)

115

Not enough data

Maintenance

Remote Reboot

8.8(won by default)

113

Not enough data

Remote Printing

7.8(won by default)

87

Feature Not Available

Communication 

Text Chat

8.8(won by default)

118

Not enough data

VoIP

7.2(won by default)

83

Feature Not Available

Video Conference Call

7.3(won by default)

79

Feature Not Available

Screen Annotations

8.5(won by default)

97

Feature Not Available

Security

Data Encryption

9.1(won by default)

101

Not enough data

Compliance

9.1(won by default)

113

Not enough data

Device Support

Mobile Device Access

8.3(won by default)

96

Not enough data

Multi-Platform Support

8.9(won by default)

109

Not enough data

Cross-Platform

8.9(won by default)

108

Not enough data

Video Support

Not enough data

Not enough data

Performance

Reporting

8.6(won by default)

107

Feature Not Available

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.8

110

8.6

19

Administration

Usage Information

9.0

93

9.1(won by 0.1)

15

Active Directory Integration

8.5

85

8.7(won by 0.2)

13

Diagnostics

8.8(won by 0.1)

92

8.7

15

Session Recording

9.0(won by 1.9)

87

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

7

Unattended Access

8.8

89

9.4(won by 0.6)

17

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Session Transfer

9.1(won by default)

92

Feature Not Available

File Sharing

9.1(won by default)

99

Feature Not Available

Screen Sharing

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Platform

Cross-Platform Access

9.0(won by 0.2)

92

8.8

13

Remote Access/Control

9.3

95

9.6(won by 0.3)

19

Mobile Device Access

8.1(won by default)

80

Feature Not Available

Applications Management

8.5(won by default)

83

Feature Not Available

Communication Management

Not enough data

Not enough data

Multiple Monitor Access

Not enough data

Not enough data

Security

Remote Wipe

8.6(won by 1.4)

64

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

6

Device Management

8.7(won by default)

77

Feature Not Available

Device Enrollment

8.7(won by default)

78

Feature Not Available

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Print Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Whiteboard

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Printing

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Desktop Virtualization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

Diagnostics Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Privileged Access Management (PAM)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.4

29

Not enough data

Administration

Policy, User, and Role Management

9.2(won by default)

26

Not enough data

Approval Workflows

7.3(won by default)

22

Not enough data

Automated Provisioning

8.0(won by default)

23

Not enough data

Bulk Changes

7.8(won by default)

22

Not enough data

Centralized Management

9.0(won by default)

24

Not enough data

Self-Service Access Requests

7.3(won by default)

22

Not enough data

Configurable Workflow

Not enough data

Not enough data

User Management

Not enough data

Not enough data

User Session Management

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Functionality

Multi-Factor Authentication

9.0(won by default)

25

Not enough data

Single Sign-On

9.3(won by default)

25

Not enough data

BYOD support

8.1(won by default)

22

Not enough data

Password Vault

7.7(won by default)

22

Not enough data

Centralized management

9.0(won by default)

24

Not enough data

Role-based security

9.0(won by default)

26

Not enough data

Live notifications

8.0(won by default)

23

Not enough data

Live session recording & playback

8.4(won by default)

22

Not enough data

Hide passwords

8.4(won by default)

22

Not enough data

Temporary, time-limited privilege

8.0(won by default)

21

Not enough data

Compliance Management

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Monitoring

Audit Logging

9.0(won by default)

25

Not enough data

Activity Logging

9.0(won by default)

25

Not enough data

Anomaly Detection

7.4(won by default)

20

Not enough data

Reporting

Audit log

8.9(won by default)

23

Not enough data

Reporting

9.1(won by default)

23

Not enough data

Event Logs

Not enough data

Not enough data

Additional Functionality

Role-Based Permissions

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Verification

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Behavioral Analytics

Not enough data

Not enough data

Application Access Control

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

API

Not enough data

Not enough data

User Activity Monitoring

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

9.9

7

Not enough data

ServiceNow Apps

ServiceNow Integration

10.0(won by default)

5

Not enough data

Value

9.7(won by default)

6

Not enough data

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Show 1 feature category with incomplete data

Identity Management[Hide 44 FeaturesShow 44 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Fraud Detection

Not enough data

Not enough data

PCI Compliance

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Privileged Account Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Member Accounts

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self-Service Access Request

Not enough data

Not enough data

User Provisioning

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Authentication

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Access Management

Not enough data

Not enough data

Secure Login

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

Unified Directory

Not enough data

Not enough data

Multi-Factor Authentication

Not enough data

Not enough data

Biometrics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Credential Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Password Management

Not enough data

Not enough data

Access Certification

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews)

BeyondTrust Remote Support

Small-Business(50 or fewer emp.)

14.7%

Mid-Market(51-1000 emp.)

36.7%

Enterprise(\> 1000 emp.)

48.5%

[![SolarWinds DameWare Remote Support](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-dameware-remote-support.svg "SolarWinds DameWare Remote Support")](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews)

SolarWinds DameWare Remote Support

Small-Business(50 or fewer emp.)

14.7%

Mid-Market(51-1000 emp.)

50.0%

Enterprise(\> 1000 emp.)

35.3%

Small-Business

(50 or fewer emp.)

14.7%

14.7%

Mid-Market

(51-1000 emp.)

36.7%

50.0%

Enterprise

(\> 1000 emp.)

48.5%

35.3%

Reviewers' Industry

[![BeyondTrust Remote Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_2c5a5e2af6feeb1a04990f760101d58a/beyondtrust-remote-support.png "BeyondTrust Remote Support")](https://www.g2.com/products/beyondtrust-remote-support/reviews)
BeyondTrust Remote Support

Information Technology and Services

22.5%

Higher Education

11.1%

Hospital & Health Care

6.1%

Computer Software

4.8%

Computer & Network Security

4.2%

Other

51.3%

[![SolarWinds DameWare Remote Support](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-dameware-remote-support.svg "SolarWinds DameWare Remote Support")](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews)
SolarWinds DameWare Remote Support

Information Technology and Services

11.8%

Education Management

7.4%

Government Administration

5.9%

Automotive

4.4%

Oil & Energy

4.4%

Other

66.2%

FAQs

## BeyondTrust Remote Support vs SolarWinds DameWare Remote... FAQs

Generated using AI

Last updated: August 15, 2026

### What is the difference between BeyondTrust Remote Support vs SolarWinds DameWare Remote...?

BeyondTrust Remote Support stands out for its higher G2 rating, stronger security focus, and more robust support experience compared to SolarWinds DameWare Remote....

| [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | [SolarWinds DameWare Remote...](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) |
| --- | --- |
| 4.7/5 (388 reviews) | 4.3/5 (68 reviews) |
| Enterprise | Mid-Market |
| 8.7 | 8.8 |
| 9.2 | 8.2 |
| Security (11 all-time mentions) | Ease of Use (2 all-time mentions) |

### How do the pricing models of BeyondTrust Remote Support and SolarWinds DameWare Remote... compare?

Reviewers consider SolarWinds DameWare Remote... the stronger value, as reflected in its higher satisfaction with pricing and affordability themes.

- **BeyondTrust Remote Support:** In recent reviews, several reviewers cite high cost and pricing issues as a trade-off, especially for small teams or limited budgets.
- **SolarWinds DameWare Remote...:** Reviewers consistently highlight its attractive pricing and affordability, with one noting it is "very attractive for enterprise" and another calling it a "cost effective tool to remote assist users."
- **Switching reasons:** Reviewers mention switching to SolarWinds DameWare Remote... for its lower price and sufficient feature set for remote support needs.

### What are the best alternatives to BeyondTrust Remote Support and SolarWinds DameWare Remote...?

The top 3 alternatives to BeyondTrust Remote Support and SolarWinds DameWare Remote... are TeamViewer, AnyDesk, and Zoho Assist.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) | 4.7/5 (388 reviews) | Enterprise | Expensive for small teams | Security |
| [SolarWinds DameWare Remote...](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) | 4.3/5 (68 reviews) | Mid-Market | Very attractive pricing | Ease of Use |
| [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5 (4155 reviews) | Small-Business | — | Remote Access |
| [AnyDesk](https://www.g2.com/products/anydesk/reviews) | 4.5/5 (1104 reviews) | Mid-Market | — | Remote Access |
| [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) | 4.7/5 (719 reviews) | Small-Business | — | Ease of Use |

### Which Remote Support features should I prioritize when comparing BeyondTrust Remote Support and SolarWinds DameWare Remote...?

Buyers should prioritize Security, Remote Access, File Transfer, Ease of Use, and Compliance when comparing BeyondTrust Remote Support and SolarWinds DameWare Remote....

- **Security:** BeyondTrust Remote Support is cited for Security in 11 all-time mentions; SolarWinds DameWare Remote... does not have a comparable security mention count.
- **Remote Access:** BeyondTrust Remote Support has 18 all-time mentions for Remote Access; SolarWinds DameWare Remote... is mentioned for Remote Access in recent reviews but below the publish floor for counts.
- **File Transfer:** BeyondTrust Remote Support is cited for File Transfer in 7 all-time mentions; SolarWinds DameWare Remote... supports file transfer but lacks a comparable mention count.
- **Ease of Use:** BeyondTrust Remote Support has 26 all-time mentions for Ease of Use; SolarWinds DameWare Remote... has 2 all-time mentions.
- **Compliance:** BeyondTrust Remote Support is frequently cited for compliance and auditing features in recent reviews; SolarWinds DameWare Remote... does not have comparable compliance mentions.

### What are the pros and cons of BeyondTrust Remote Support vs SolarWinds DameWare Remote...?

BeyondTrust Remote Support's headline strength is security and compliance, while SolarWinds DameWare Remote... is most valued for its ease of use and affordability.

- **BeyondTrust Remote Support strengths:** Security (11 all-time mentions), Remote Access (18), Ease of Use (26), File Transfer (7), Compliance and auditing features frequently cited in recent reviews.
- **BeyondTrust Remote Support trade-offs:** Expensive (10 all-time mentions), Pricing Issues (8), Complexity and learning curve (6 each), Interface can feel dated, and reporting customization could be improved.
- **SolarWinds DameWare Remote... strengths:** Ease of Use (2 all-time mentions), Affordable pricing, Fast issue resolution, Lightweight installation, Versatile remote access options.
- **SolarWinds DameWare Remote... trade-offs:** Interface is dated, occasional connection and rendering issues, limited compliance and security mentions, and some reviewers note high bandwidth consumption.

### Is BeyondTrust Remote Support or SolarWinds DameWare Remote... better for small businesses?

SolarWinds DameWare Remote... is the better fit for small businesses, supported by its mid-market and small-business reviewer base and positive sentiment on affordability.

- **BeyondTrust Remote Support:** Largest segment is Enterprise; reviewers frequently cite high cost as a barrier for small teams and limited budgets.
- **SolarWinds DameWare Remote...:** Largest segment is Mid-Market; reviewers highlight attractive pricing and suitability for small and mid-sized organizations.

### Which Remote Support platform has better integrations?

BeyondTrust Remote Support is favored for integrations, with reviewers citing Microsoft Teams integration in recent reviews.

- **BeyondTrust Remote Support:** Microsoft Teams integration is mentioned in recent reviews, with 2 all-time mentions.
- **SolarWinds DameWare Remote...:** No integrations are cited in recent reviews or all-time mention counts.

### How do BeyondTrust Remote Support and SolarWinds DameWare Remote... compare on customer support?

BeyondTrust Remote Support outperforms SolarWinds DameWare Remote... on Quality of Support by a full point (9.2 vs 8.2), a material difference.

- **BeyondTrust Remote Support:** Reviewers consistently praise responsive and helpful support, with 10 all-time mentions for Customer Support and frequent positive experiences in recent reviews.
- **SolarWinds DameWare Remote...:** Reviewers describe support as generally good, but with occasional delays and less frequent mention of standout support experiences.

### Which is easier to implement, BeyondTrust Remote Support or SolarWinds DameWare Remote...?

BeyondTrust Remote Support and SolarWinds DameWare Remote... are at parity on Ease of Setup, with scores of 8.7 and 8.8 respectively.

- **BeyondTrust Remote Support:** Reviewers describe setup as straightforward but note some complexity for first-time configuration and a learning curve for new users.
- **SolarWinds DameWare Remote...:** Reviewers highlight easy installation and deployment, with positive sentiment on remote client installation and Active Directory integration.

### Which product has better Compliance?

BeyondTrust Remote Support is the stronger product for Compliance, as it is frequently cited for compliance and auditing features in reviews.

- **BeyondTrust Remote Support:** Compliance and auditing features are frequently cited in recent reviews; session logging, privilege control, and audit logs are highlighted as key strengths.
- **SolarWinds DameWare Remote...:** No comparable compliance or auditing features are cited in reviews or all-time mention counts.

Alternatives

**BeyondTrust Remote Support Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

 ![Zoho Assist](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7ee2cab523a7147547566ed433736ac6/zoho-assist.png "Zoho Assist")

[
Zoho Assist
](/products/zoho-assist/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)

**SolarWinds DameWare Remote Support Alternatives**

 ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer")

[
TeamViewer
](/products/teamviewer/reviews)

 ![AnyDesk](https://images.g2crowd.com/uploads/product/hd_favicon/3188fa6e676a4d59bcc012231f4b06c3/anydesk.svg "AnyDesk")

[
AnyDesk
](/products/anydesk/reviews)

 ![RealVNC](https://images.g2crowd.com/uploads/product/hd_favicon/f99a60229ef0f9debd7c31835afd8ed9/vnc-connect.svg "RealVNC")

[
RealVNC
](/products/realvnc/reviews)

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

[
ScreenConnect
](/products/screenconnect/reviews)