--- title: Emplifi Reviews meta\_title: 'Emplifi Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 382 reviews by the users' company size, role or industry to find out how Emplifi works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 382 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Emplifi Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Emplifi but has limited features. Are you part of the Emplifi team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Emplifi is the AI-powered autonomous CX platform that unifies social marketing, commerce, and customer care in a single command center. Powered by Emplifi Fuel, its intelligence engine, the platform connects every team and every customer interaction, from content creation to conversion to post-sale support. 20,000+ global brands, including Domino's, Puma, Canon, Delta, and UFC, rely on Emplifi to manage 4 billion CX interactions per month across social, messaging, reviews, and live chat. The platform includes AI-powered publishing, community management, social listening, unified analytics, influencer marketing, UGC and visual commerce, ratings and reviews, and omnichannel customer care. * * * Seller [Emplifi](https://www.g2.com/sellers/emplifi-7f303838-0fb9-47c0-bc12-d24f181fe4b2) Discussions [Emplifi Community](https://www.g2.com/products/emplifi-emplifi/discuss) Languages Supported German, English, French, Portuguese, Spanish Solution Type All-in-One Overview by Michael King Show More ## Pricing Pricing provided by Emplifi. ### Essential Starting at $1,249.00 Per Month ### Advanced Starting at $2,499.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/emplifi-emplifi/pricing) ## Top-Rated Alternatives [ ![Sprinklr Social](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sprinklr Social") Sprinklr Social 4.1/5(1,217) ](https://www.g2.com/products/sprinklr-social/reviews) [ ![Meltwater](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meltwater") Meltwater 4.1/5(2,668) ](https://www.g2.com/products/meltwater/reviews) [ ![Hootsuite](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hootsuite") Hootsuite 4.3/5(7,405) ](https://www.g2.com/products/hootsuite/reviews) [ View All Alternatives ](https://www.g2.com/products/emplifi-emplifi/competitors/alternatives) ## User Insights Average based on 382 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Emplifi Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Incorta ](https://www.g2.com/products/incorta/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Meta Audience Network ](https://www.g2.com/products/meta-audience-network/reviews) Show More MH Mel H. Brand Manager Mid-Market (51-1000 emp.) 4/14/2026 "Emplifi’s Intuitive Platform Makes Publishing and Dashboards Effortless" 4.5/5 What do you like best about Emplifi? Ease of use: From publishing to the dashboards, Emplifi is an extremely easy-to-use platform. It’s simple to navigate, and I can quickly find what I need or make changes when necessary. Review collected by and hosted on G2.com. What do you dislike about Emplifi? There are a few integrations that would make Emplfi the most successful tool I have used: - Meta library integration - it would be great to be able to select music for posts from the Meta library, as this is something we are currently having to do natively - Dashboard filtering - rather than filtering each widget in a dashboard, it would be great to be able to filter the whole report, from both a useability and time saving perspective - Boosting - Having a Boosting integration in the paid area of Emplifi would remove the need to do this natively - Reporting exports - I'd love to be able to set up a template for monthly reports to be exported to in ppt form - AI - I'd love an AI integration in caption copy writing, similar to the customer service area, to help optimise social copy Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? We use Emplifi for 2 key areas: - Organic social publishing and reporting - this helps mitigate the need to do this natively across all platforms, and provides an excellent single view on channel performance based entirely on our business KPI's - Customer Service - we have recently moved our Customer Service into Emplifi, which has been extremely well received by our CS team. Previously, we were doing all this natively, but the onboarding and training done by Emplifi has been excellent, and we have now transitioned completely to Emplifi for all CS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John M. C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John M. C.") JC John M. C. Sales Systems Technology Manager Enterprise (\> 1000 emp.) 4/2/2026 "Evolving, User-Friendly Suite with Responsive Implementation Support" 4.5/5 What do you like best about Emplifi? I like that the products they offer keep evolving and adding new features. I really value the way they continue to build out their suite of offerings to match the current needs of our industry. The software is user-friendly and easy to navigate for your everyday user. They also take feedback seriously and shape it into future releases, which makes the improvements feel aligned with what users actually need. We are currently in the process of stacking their Social Community tool to the CRM and the project is going well. The implementation team and support has been what you'd hope you'd get, very responsive and communicative. Review collected by and hosted on G2.com. What do you dislike about Emplifi? The help section can be difficult to use and could use some work to better align with what a customers view would need. Performance wise, we had issues in the past but things are much more stable than before. Integrations and API connections can be more costly than I'd like. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Emplifi Agent, and soon Social Community, will help us streamline our processes and set our team up for success as we engage with consumers of our brands. As we continue to build out and use the features they offer, it keeps supporting our team in providing timely customer service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Jorge C. Analista de Inteligência de Dados Mid-Market (51-1000 emp.) 4/2/2026 "Quick extraction and automated dashboards that facilitate daily monitoring" 5/5 What do you like best about Emplifi? The possibility of extracting data much more quickly and in an organized manner, with various profiles gathered on the same screen, is a major positive point. Another differentiator is the automation of dashboards for daily email deliveries, which greatly facilitates the monitoring of information. Review collected by and hosted on G2.com. What do you dislike about Emplifi? The layouts of these dashboards are not very visually appealing. Furthermore, it is not possible to insert original layouts or change the color of graphs. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Emplifi helped internalize the social media analysis area, which previously relied on the work of a partner agency. With the automations and data available on the platform, it was possible to reduce this dependency and save on the partnership. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated NW Nick W. Senior Director of Marketing Mid-Market (51-1000 emp.) 4/3/2026 "Unlimited Seats and Team Structure Made Permissions Easy" 4.5/5 What do you like best about Emplifi? The unlimited seats and profiles were a huge unlocks for our org. The new team structure allows us to easily assign permissions and profiles to our portfolio brands. Review collected by and hosted on G2.com. What do you dislike about Emplifi? The reporting can be limited. On Sprout, our golden report was a cross-platform table that showed ALL profiles and sorted by key metrics such as impressions, engagements, followers, etc... Seems simple, but the closest thing Emplifi has is a cross-platform table by audience size and nothing else. Their reporting is almost so platform-specific/detailed to a fault. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Allowing our portfolio brand access to enterprise-level SMM software. Previously, only our corp. team had access. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ayşe Nur G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ayşe Nur G.") AG Ayşe Nur G. Marketing Communications Specialist Enterprise (\> 1000 emp.) 4/3/2026 "Collections Make Organizing and Planning Posts Effortless" 4.5/5 What do you like best about Emplifi? Using collections is really helpful. It makes it easy for me to organize my posts, and I can plan them quickly whenever I need to. Review collected by and hosted on G2.com. What do you dislike about Emplifi? It’s not helpful that you can’t add a cover photo to videos. When i upload video it should be necessary ask for the add video cover. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? As part of a big team, I know that posts are tracked and reported from here. I think it solved content planning and tracking issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Walid T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walid T.") WT Walid T. Customer service representative Mid-Market (51-1000 emp.) 4/3/2026 "Manage Comments and DMs Across Platforms with Ease" 5/5 What do you like best about Emplifi? what i like the most about it is that i can manage all the comments and dms at any platform thru it Review collected by and hosted on G2.com. What do you dislike about Emplifi? sometimes i dont like when i need to login everytime i got out of it Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? instead of checking each platform, emplifi collects all the date whether its comments or dms thru it to make it easier Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 4/2/2026 "Emplifi Brings Reporting, UGC, and Reviews Together in One Powerful Platform" 4/5 What do you like best about Emplifi? Emplifi is a powerhouse tool with reporting, UGC gathering, ratings/reviews, and so much more, all under one "roof". It allows teams to work together in one platform vs have information scattered all over Review collected by and hosted on G2.com. What do you dislike about Emplifi? There are some bugs in the platform and quirks, as there is with any platform, but the team is always responsive and so kind to help Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? I like that Emplifi is actively looking to expand their offerings, coming up with improvements and updates, and they often communicate things in advance of releases Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MV Mario V. Especialista de marketing y comunidad en internet Mid-Market (51-1000 emp.) 4/9/2026 "Premium support and great help for social media management and reporting" 5/5 What do you like best about Emplifi? Before it was called Emplifi, their user support was excellent and I know they continue with that premium level of attention. It helped me a lot with social media management and reporting. Review collected by and hosted on G2.com. What do you dislike about Emplifi? I think there is nothing at the moment to criticize or leave a negative review about. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? The topic of reporting and team management for social networks. The topic of responding and benchmarking helped me a lot. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Ben H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben H.") BH Ben H. Director Mid-Market (51-1000 emp.) 4/22/2026 "Great UI/UX and Shoppable UGC Options Across Multiple Mediums" 4.5/5 What do you like best about Emplifi? UI/UX and Shopable UGC options that can go on different mediums Review collected by and hosted on G2.com. What do you dislike about Emplifi? Onboarding seems a little difficult the user manuals more so, need more video training tools Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? Shopbable UGC Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Mid-Market (51-1000 emp.) 4/2/2026 "Great Listening Tools to See All Interactions in One Place" 4/5 What do you like best about Emplifi? I like the listening tools it provides to see all interactions in one place. Review collected by and hosted on G2.com. What do you dislike about Emplifi? I dislike how it is difficult to navigate to pull performance reads and platform analytics quickly. Review collected by and hosted on G2.com. What problems is Emplifi solving and how is that benefiting you? It is solving the all in one place for me to read our interactions as well as scheduling. Review collected by and hosted on G2.com. Show More 5/8/2026 Current UserValidated ReviewerSource: Organic ## Questions about Emplifi? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Emplifi ](https://www.g2.com/products/emplifi-emplifi/discussions/new) ![Teguh P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Teguh P.") TP Teguh Prakoso • Last activity over 6 years ago is it possible to compare the performance and combine the result cross platform and brand ? 2 Upvotes 3 [ Join the conversation ](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) GU Guest User What is Emplifi Social Marketing Cloud used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-emplifi-social-marketing-cloud-used-for) [ View all Discussions ](https://www.g2.com/products/emplifi-emplifi/discuss) ## Pricing Options Pricing provided by Emplifi. ### Essential Starting at $1,249.00 Per Month ### Advanced Starting at $2,499.00 Per Month ### Intelligent Contact Us Per Month [ View More Pricing Information ](https://www.g2.com/products/emplifi-emplifi/pricing) Emplifi Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_de38ded54192865bf536f210b4a47ec4/hootsuite.png "Product Avatar Image") Hootsuite 4.3/5(7,405) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-hootsuite) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_69b30a63e937e0011b28ca1d8af3f30d/sprout-social.png "Product Avatar Image") Sprout Social 4.4/5(6,870) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-sprout-social) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e04e4aaf59fc62bd4dc642ca5765f978/sprinklr-social.png "Product Avatar Image") Sprinklr Social 4.1/5(1,217) [ Compare Now ](https://www.g2.com/compare/emplifi-emplifi-vs-sprinklr-social) ##### ##### Emplifi Features Social Management Social Analytics Social Publishing Campaign Optimization Reports & Dashboards Report Customizability Report Exporting Scalability Social Analytics Competitor Analysis Follower Analysis Post Performance Content & Collaboration Users and Permissions [ View More Features ](https://www.g2.com/products/emplifi-emplifi/features) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[Social Media Management](https://www.g2.com/categories/social-media-mgmt)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Media Analytics](https://www.g2.com/categories/social-media-analytics)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Social Media Suites](https://www.g2.com/categories/social-media-suites)[Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)[Experience Management](https://www.g2.com/categories/experience-management)[Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms)[Review Management](https://www.g2.com/categories/review-management-software)[User-Generated Content](https://www.g2.com/categories/user-generated-content-platforms)[Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms)[Live Commerce](https://www.g2.com/categories/live-commerce) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which partner ecosystem software is the best for tracking partner-sourced and partner-influenced revenue so partnerships can actually prove their contribution to the business?](https://www.g2.com/discussions/which-partner-ecosystem-software-is-the-best-for-tracking-partner-sourced-and-partner-influenced-revenue-so-partnerships-can-actually-prove-their-contribution-to-the-business)[What is the highest rated scientific data management system for pharmaceutical research operations at enterprise teams with demanding security and compliance needs?](https://www.g2.com/discussions/what-is-the-highest-rated-scientific-data-management-system-for-pharmaceutical-research-operations-at-enterprise-teams-with-demanding-security-and-compliance-needs%20)[Best influencer marketing platform for small business](https://www.g2.com/discussions/best-influencer-marketing-platform-for-small-business) [Which payment analytics solutions provide predictive insights on customer payment churn?](https://www.g2.com/discussions/which-payment-analytics-solutions-provide-predictive-insights-on-customer-payment-churn)[Top-rated contact center quality assurance software vendors](https://www.g2.com/discussions/top-rated-contact-center-qa-software-vendors)[Pros and Cons Details](https://www.g2.com/products/emplifi-emplifi/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)