What I like most about Smartsheet is how easy it is to manage projects and data in one place. The spreadsheet-style interface is familiar, so it's easy to get started, while the automation features save a lot of manual work. I also use dashboards and reports to monitor KPIs and share real-time updates with my team. Another great advantage is the flexibility to customize sheets, forms, and workflows to fit different business needs without requiring technical expertise. Overall, it has improved our team's organization, Review collected by and hosted on G2.com.

One area that could be improved is the pricing, especially for smaller teams, as some advanced features require higher-tier plans. I also think the platform can feel a bit slow when working with very large sheets containing thousands of rows. Additionally, I would like to see more advanced built-in analytics and AI capabilities without relying on external integrations. Review collected by and hosted on G2.com.

Smartsheet is a powerful work management and collaboration platform that combines the familiarity of spreadsheets with advanced project management capabilities. It provides features such as task tracking, workflow automation, dashboards, reporting, and resource management, making it suitable for teams of all sizes.

One of Smartsheet's key strengths is its flexibility. Users can easily customize sheets, forms, and workflows to fit different business processes without requiring extensive technical knowledge. Its integration with tools such as Microsoft 365, Teams, Outlook, and Power BI enhances productivity and collaboration across organizations.

The platform offers excellent visibility through real-time dashboards and automated notifications, helping teams stay on track and meet deadlines. However, new users may experience a learning curve when setting up complex workflows and advanced automation.

Overall, Smartsheet is a highly effective solution for project management, process improvement, and team collaboration. It is particularly valuable for organizations seeking greater transparency, accountability, and efficiency in managing work.

Rating: 4.5/5 ⭐ Review collected by and hosted on G2.com.

While Smartsheet is a strong project and work management platform, it does have some limitations:

Steep learning curve for advanced features

Basic sheet management is easy, but automation, formulas, dashboards, and cross-sheet references can be challenging for new users.

Can become expensive

Costs can increase significantly as more users, licenses, and premium features are added, especially for larger teams.

Spreadsheet-focused interface

Users looking for a more visual project management experience (like Trello or Monday.com) may find the spreadsheet-style layout less intuitive.

Limited reporting across large datasets

While reporting is good, complex enterprise reporting and analytics often require integration with tools such as Power BI.

Performance issues with large sheets

Sheets containing thousands of rows, multiple formulas, and extensive cross-sheet references can become slower to load and maintain.

Complex permission management

Managing sharing and access controls across multiple sheets, reports, and workspaces can become difficult as usage grows.

Dependency on structured data

Smartsheet works best when processes are clearly defined. Less structured or creative work may feel constrained.

Limited native resource planning

Although resource management features are available, organizations with sophisticated workforce planning needs may require additional tools.

Formula limitations

Compared with Excel, Smartsheet formulas and data manipulation capabilities are less powerful, which can be frustrating for advanced spreadsheet users. Review collected by and hosted on G2.com.

Smartsheet has been a valuable tool for managing and automating day-to-day processes. Its user-friendly interface makes it straightforward to create and maintain sheets, forms, and workflows, and the automation features are intuitive, saving significant time by cutting down on manual tasks. Forms are simple to build and integrate seamlessly with Smartsheet, which supports efficient data collection, tracking, and follow-through. The platform is reliable in day-to-day use, makes it easy to onboard new users, and delivers strong ROI by improving productivity and overall process efficiency. Overall, Smartsheet is a powerful solution for workflow management, automation, and collaboration that helps teams stay organized and work more effectively. Review collected by and hosted on G2.com.

One limitation I’ve run into is that certain things can’t be used in automation. Also the limit of cells that we have if that can be increased that'll be really great Review collected by and hosted on G2.com.

What I like best about SmartSheet is the excel like way the project management software is structured. It has a drop down box so you can select if a task has been completed or not. It also goes in date order. Review collected by and hosted on G2.com.

The downsides of using SmartSheet is that individual sheets have a maximum number of rows and its not easy to view everything. Although it has Excel like rows it seems pretty complex and not as simple as some. For example, if the tasks are long or the project has multiple task that is not the best tool as it becomes too cumbersome to manage and maintain over time. Review collected by and hosted on G2.com.

I use Smartsheet to track department budgets and handle reconciliation processes, which involve workflows and approvals. I like that Smartsheet is well-structured, offers data validation, and has in-built reporting using dashboards. The visual representation of budget tracking and reconciliation helps me directly report to senior management. Review collected by and hosted on G2.com.

Transferring from Excel to Smartsheet is difficult for team members, and the transition could be smoother. I'm unaware of how to link Smartsheet with other tools, which limits integration options. The initial setup was difficult and not intuitive. Review collected by and hosted on G2.com.

No coding software, yet it captures all the user requirement that one may need to develop a solution for their company, it's very dependable and not easy to break if you set it up correctly. The looks are same as Excel but it is more powerful with lots of easy to setup automations, It keeps the stakeholders well-informed with automated emails/notifications. Workflow works seemslessly and if you get stuck they have a wonderful staff and customer support that usually reaches you within 24hrs with all detailed possible solutions:) Kudos!!

It's mobile and desktop apps are new useful additions- keeps it very handy even if you on rolls. You can use it anywhere, anytime for any quick review. Very helpful for daily in take process uses. I recently used their Data shuttle- very happy to use such feature when less human intervention and more better integration with other apps. Review collected by and hosted on G2.com.

Still many basic features are not available, some of them are used in day to day usability cases e.g. time format, validation, ability to create Error display messages....Grid sheet to Dynamic data translation(one example: time format is in UTC ISO8601 format in dynamic).

They do have wonderful active community, where we users share great ideas....and it's completely understandable that with limited resources - it takes time to implement, but unavilablity or slow release of new features makes it difficult many times to convince the Stakeholders to present Smartsheet as a perfect 'Usecase' solution.

To make this product even more successful, users need more flexible, advance features else many competitors are there in the market. Recent 'Enagage 2023' summit shared some great upcoming features,, hope to get them soon. Review collected by and hosted on G2.com.

The simplicity of sheets, however the power of custom dashboards. It is a great tool to support margin management and handle customer opportunities. The pricing is reasonable. Our team are all on one system and can communicate easily about existing projects. We have used it to help onboard our new staff by storing all SOPs. This has really helped improve employee and business performance. Review collected by and hosted on G2.com.

Would be great to incorporate a task list, ability to connect to xero and send customer comms. Review collected by and hosted on G2.com.

Smartsheet is easy to use, highly flexible, and provides excellent visibility across projects. The automation, collaboration, and reporting features help reduce manual work and keep teams aligned on priorities and deadlines. Review collected by and hosted on G2.com.

Smartsheet can become complicated to manage at scale, particularly with large datasets, complex workflows, and multiple linked sheets. Some advanced features have a significant learning curve and require ongoing administration to maintain effectively. Review collected by and hosted on G2.com.

I love Smartsheet’s UI. It’s super easy to use and manage, and really delightful to look at. I like how customizable the cards are, so we can use the same prompts on every card and keep things consistent. When we mark a contract as “Fully Executed,” it moves to our fully executed Smartsheet, and I really enjoy that integration. The customization options feel endless and help us stay organized, see what’s coming down the pipeline, and keep all the information in one place. Review collected by and hosted on G2.com.

In Board mode, I’d like to hyperlink links without switching to the sheet. When I split my screen to take notes from email to the board and try to open a card, it gets all wonky and it’s hard to copy it over. Review collected by and hosted on G2.com.

Upsides are that the filtering is incredible for big clunky files. I feel like we rarely have any product issues or bugs when we have 5-10 people are using at one time. I like that you can easily link to other destinations in cells. It is also very helpful to be able to assign line items to people and be able to document our feedback in the chat and tag users so it goes to their email. Review collected by and hosted on G2.com.

Sometimes it can take a long time to load. Some of my sheets have to be saved after every change and does not refresh in real time for multiple users (may be a user error). Some times I get emails for line items that I am not assigned! Review collected by and hosted on G2.com.