Smartsheet’s biggest strength is its flexible, spreadsheet-style interface combined with strong project and workflow management. It makes it easy to organize work, track progress, automate repetitive tasks, and collaborate across teams. The integrations with Microsoft 365 and other business tools are helpful, while dashboards and reports provide clear visibility. Performance is generally reliable, and the AI features can speed up routine tasks and summarize information. The onboarding process is straightforward, and the available support resources make it easier to get started and resolve questions when needed. Overall, Smartsheet offers good ROI for teams that need more structure and automation than a traditional spreadsheet. Review collected by and hosted on G2.com.

Smartsheet is powerful, but some advanced features can take time to learn, especially when setting up complex workflows, reports, and automations. The interface can feel a little overwhelming for new users, and larger sheets may require careful organization to stay easy to manage. Some integrations and advanced capabilities may also require higher-tier plans, which can affect the overall cost. AI features are useful, but their value can vary depending on the type of work. Support resources are helpful, although getting familiar with all the available options can take some time. Review collected by and hosted on G2.com.

Smartsheet is a powerful, versatile platform that helps teams manage projects, automate workflows, and analyze data efficiently. I especially appreciate the AI features, which provide useful insights and help maximize project outcomes. The ability to create cross-sheet references, use data shuttles, and build interactive dashboards makes it straightforward to track metrics and stay on top of progress in an easy and fast way. Seamless integrations with other business applications, along with an intuitive, user-friendly interface, make it easy to adopt and highly effective for collaboration and reporting. Review collected by and hosted on G2.com.

There are still some types of formulas that are widely used in Excel that don’t work in Smartsheet. It was also used broadly across my company, but after the subscription/licensing changes, my company decided to switch to a cheaper software. Review collected by and hosted on G2.com.

I like that Smartsheet gives us a single source of truth and lets our team manage everything together. It’s flexible enough to scale as our business evolves, and I can share it with users across our organization. The simple fields in the normal view let us get creative with it. I also like how easy it is to set up reports, filter data that’s already there, and generate the reports we need without having to mine the data. The overall project management setup works well for us, and adding users and sharing information is easier. Setup was very easy because it’s comparable to Excel and easy enough to customize. I also find the ability to create complex formulas valuable, though creating them can be cumbersome. Review collected by and hosted on G2.com.

Creating complex formulas is kind of painful. I spend a lot of time modifying formulas that are off by a single character, which gets cumbersome. I’m sure there’s probably an AI assistant tool out there that can create formulas for me. Review collected by and hosted on G2.com.

Smartsheet is easier to use and more visually intuitive than Excel. It’s also much simpler to share information, and the automatic reminders help keep work moving and improve overall workflow efficiency. Communication feels clearer, and it’s convenient that everything can be found in one place. The AI tool is excellent as well, providing extra support when I’m using the software. Review collected by and hosted on G2.com.

It can be challenging to get colleagues and other project stakeholders to adopt the software. When other virtual platforms are already in use, adding Smartsheet can increase the overall workload and make day-to-day coordination feel heavier. Review collected by and hosted on G2.com.

Smartsheet is predominately a collaborative work management tool that allows cross-collaboration. Best part of it is the Enterprise or AWM plans that really enable powerful work delivery with Premium Apps like Smartsheet control center that helps saving times (when handling over 50 projects a year minimum) or dynamic View for managing sharing data. Review collected by and hosted on G2.com.

the native AI features are not there yet and Smartsheet is not investing enough on them. Hard to quantify a return on investment with those AI features at the current stage and they will realistically take up to 36 months to be at the level of Monday.com or any other Saas product. They should invest on re-upskilling the Support Team or improve the Support experience as they client's reply do not get addressed within the first 7 or 14 days, as it takes usually at least 5-15 email exchanges to make them understanding the issue. Overall the UI/UX of smartsheet is good and improving but some Views like Table View need a lot of investment to cope the same performances of Grid View. the Integrations provided are really good but their AI MCP connectors are not capable enough compared with a native MCP built by any Smartsheet Partner. Review collected by and hosted on G2.com.

I like using Smartsheet because it’s open-ended enough that I can build almost anything with it, from simple setups to very complex ones. My favorite part, though, is the problem-solving I get to do while building—figuring out how to make the different pieces connect and how to bring data sources together in a way that works. Review collected by and hosted on G2.com.

I think the open-ended nature of it makes it harder to get people on board and comfortable building in Smartsheet, and I also struggle to document the systems I build in a way that’s clear for posterity. Review collected by and hosted on G2.com.

I like that I can custom-build Smartsheet to suit our needs, while still rolling it out consistently and easily getting metrics for executives. I also value being able to link sheets, access data at a portfolio level, provide governance, and roll things out consistently as a template. Review collected by and hosted on G2.com.

I find it takes way too long to get Smartsheet to do what I want, and even with MCP connectors and Smart Assist, refining things takes too long. The AI for dashboards isn’t good, and dashboards of charts are useless without metrics, lists, and reports generated from the data without manual additions. The initial setup was not easy at all. It takes a bigger lift than it should for people on my team who aren’t developers to get things right, and there aren’t enough available materials. Review collected by and hosted on G2.com.

Smartsheet has been especially valuable for managing projects, tracking deliverables, and keeping teams aligned in one place. I regularly use features like automated workflows, reminders, status tracking, dashboards, and shared project plans. Having this information centralized makes it much easier to understand where work stands without having to rely on multiple spreadsheets, emails, or follow-up meetings.

One of the biggest benefits is the ability to automate routine project management tasks. Automated notifications and reminders help keep owners accountable and make it easier to identify upcoming deadlines or items that need attention. I also appreciate the flexibility of Smartsheet—it has the familiarity of a spreadsheet but provides much stronger capabilities for collaboration, project tracking, and reporting.

An unexpected benefit has been the visibility it creates across a team. Dashboards and reports make it easier to give stakeholders a quick view of progress, priorities, and potential risks without requiring them to dig through a detailed project plan. Overall, Smartsheet has helped make project management more organized, transparent, and efficient. Review collected by and hosted on G2.com.

One challenge with Smartsheet is that it can become difficult to manage as projects grow in size and complexity. Sheets with a lot of information, dependencies, formulas, and automation can feel cluttered, and it sometimes takes extra effort to find exactly what you need.

There is also a learning curve when moving beyond the basic spreadsheet functionality. Features like advanced formulas, workflows, dashboards, and reporting are powerful, but they aren't always intuitive to set up or troubleshoot. I’ve also found that maintaining consistency across multiple sheets and projects can require more manual oversight than expected.

Overall, these aren't major drawbacks, but simplifying some of the more advanced functionality and making complex project environments easier to navigate would improve the experience. Review collected by and hosted on G2.com.

My company uses Smartsheet primarily for creating and sharing project plans with our clients or for internal purposes. I like that it simplifies the process of building schedules, managing task dependencies, and tracking progress. It's also easy to collaborate with both internal teams and clients, as everyone can view the latest project status in one place, add comments etc. The dashboards and reporting capabilities provide good visibility into milestones, risks, and overall project health, making it easier to communicate progress and keep stakeholders aligned. Review collected by and hosted on G2.com.

One thing I find challenging is that some features aren't very intuitive to locate, especially if you don't use them frequently. For example, I recently wanted to add a holiday calendar to my project plan so that project dates would take non-working days into account. I couldn't remember where that setting was, and it wasn't easy to find within Smartsheet. I ended up asking ChatGPT to find the steps for me. Integrating a ChatGPT kind of machine within Smartsheet I believe that it would make it easier to guide users on how to find things within Smartsheet. Review collected by and hosted on G2.com.

What I Like Best: The seamless toggle between Grid and Gantt views ensures my team stays aligned without manual updates. Automated workflow triggers are my biggest time-saver; they handle recurring status nudges, reclaiming about 4 hours weekly.

Workflow Impact: Smartsheet eliminated our "version control" chaos. Having a single source of truth prevents data silos, while integrated intake forms automatically populate my master sheet, cutting out manual transcription.

Unexpected Benefit: The mobile app’s real-time photo uploads have been game-changing, providing total field visibility without needing constant status meetings. It’s transformed our collaborative efficiency from reactive to proactive. Review collected by and hosted on G2.com.

Complex Formula Limitations: "While grid-based, Smartsheet formulas lack the robustness of Excel. Complex nested functions or large-scale data manipulation often hit performance limits, forcing me to use multiple helper columns that clutter my sheets."

Mobile Editing Constraints: "While great for viewing, the mobile app lacks the full functionality of the desktop version. Making structural changes or complex updates on the go is difficult, which limits its utility for 'in-the-field' project management."

Steep Learning Curve: "The transition from a basic spreadsheet to a project management tool is difficult for new users; the interface can be overwhelming, leading to initial resistance and the need for significant internal training time." Review collected by and hosted on G2.com.